Exterior
Check availability

Reviews of Ramada by Wyndham & Suites Warner Robins

2.5 out of 5
Ramada by Wyndham & Suites Warner Robins
2024 Watson Blvd, Warner Robins, GA

Reviews

6.6
Rating 10 - Excellent. 295 out of 834 reviews" "
Rating 8 - Good. 123 out of 834 reviews" "
Rating 6 - Okay. 116 out of 834 reviews" "
Rating 4 - Poor. 121 out of 834 reviews" "
Rating 2 - Terrible. 179 out of 834 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Stayed 3 nights in Mar 2024
Response from Rich on 8 Apr 2024
Jonathan, thank you for your recent review of our location. The five out of five you gave our location has made the day of our staff. All of us here, do look forward to seeing you again the next time you are in the area.

2/10 Terrible

Monica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was around the back of the hotel. There was some construction going on, and it was deserted, and had a very creepy feel to it. The parking lot was far from full, so I don’t understand why the clerk put me in a room at the back of the building. When I got to the room, food was on the floor. Everything had a Denji, dirty look and feel to it. I slept with my clothes on because it was late and I was too tired to complain. In the morning, I’ll let the desk clerk know that the room was not clean. She claimed , they are in the middle of staff changes. The whole place is rundown, and, in my opinion, Ramada execs should send a team there to inspect the place—pop inspection, Undercover Boss-style. I NEVER would have believed a Ramada property would be like this! Needless to say, I will not be returning!!!!!!!!
Stayed 1 night in Mar 2024
Response from Rich on 22 Mar 2024
Monica, thank you for your recent stay with us. We do appreciate your feedback. I do see that you got moved from one building to the other. Our staff would have gladly fixed any issues if you had given them the opportunity to do so. Also, for your information, the person that cleaned your room is no longer with the hotel.

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities
I was just shocked
Stayed 1 night in Mar 2024
Response from Rich on 16 Mar 2024
Anthony, thank you for your review of our location. From my research you had decided not to stay with us. You had told the front desk you had decided to go stay with a friend. The front desk (two front desk clerks) did inform you that you would be charged for the night, and you said no problem. If you had stayed and had any issues our staff would have gladly fixed any issues for you.

8/10 Good

Keith

Stayed 1 night in Mar 2024
Response from Rich on 2 Apr 2024
Keith, thank you for your recent stay with us. We do appreciate your feedback from your stay. I wanted to thank you for the four out of five in your review. The next time you are in the area, the staff hope to see you again and make it a five out of five next time.

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had a shower faucet that leaked all the time, quite a bit of water. Our bed was so soft we sunk in it and the room carpet was musty. The fire alarm beeped so much they had to come and remove it because they could not fix the problem.
Stayed 2 nights in Feb 2024
Response from Rich on 17 Feb 2024
Roberto, thank you for your recent stay with us. We do appreciate your feedback from your time with us. I do want to apologize for the inconveniences that you had while at our location. We do try to solve issues before our guests do arrive. I do hope that the next time you are in the area, you will give our location another try.

6/10 Okay

Edgard

Business traveller
Disliked: Property conditions & facilities
Staffing was ok but the facility conditions needed to be updated.
Stayed 11 nights in Jan 2024
Response from Rich on 13 Feb 2024
Edgard, thank you for your recent stay with us. We do appreciate your feedback the feedback from our guest. I am sorry we did not meet your expectations during your stay. The next time you are in the area, I do hope you give us another chance.

6/10 Okay

MANUELA, Bonaire

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mr Thomas was exceptional during breakfast. He made my pancakes. I didn’t like the dirty hallways around the property. Carpet smells bad.
Stayed 2 nights in Jan 2024
Response from Guest Services on 31 Jan 2024
We're thrilled our staff was accommodating and you enjoyed your complimentary breakfast at the Ramada. Thank you for your feedback, we will look into the items you have mentioned so we can resolve any issues. Hope you will be returning for another visit with us!

8/10 Good

Tyler

Stayed 4 nights in Jan 2024
Response from Guest Services on 31 Jan 2024
Thank you for your rating of our hotel and your stay with us. Hope to see you again soon!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Jan 2024
Response from Guest Services on 31 Jan 2024
Thank you so much for your positive rating from your recent stay with us at the Ramada. We are always appreciate as well for your feedback. See you soon!

4/10 Poor

Adrius

Disliked: Property conditions & facilities, room comfort
Wasn’t what I expected
It’s due for an upgrade
Stayed 2 nights in Dec 2023
Response from Guest Services on 31 Jan 2024
Thank you for taking the time to rate your stay with us. Any specific feedback is always welcome so we can address any issues you may have had Hope to have another opportunity to serve you in a more positive manner

8/10 Good

Trene

Stayed 1 night in Nov 2023
Response from Guest Services on 31 Jan 2024
Thank you so much for taking a moment to rate our hotel from you stay with us. Specific comments are always welcome so we can continue to serve our Guests

6/10 Okay

Kathryn

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the end of town that it ended up being and didn't feel real safe in my room. The room did not have tissue nor did the refrigerator work that well nor did the TV work. not going again.
Response from Guest Services on 31 Jan 2024
Thank you so much for taking the time to provide comments from your stay with us. We will look into all the issues you made note of so we can make sure these are resolved and our Guests can be better accommodated during their stay with us. Thank you again

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great but I'm not happy cause my card got changed twice and they want give me my money back
Stayed 1 night in Nov 2023
Response from Guest Services on 31 Jan 2024
Thank you for taking the time to rate your stay with us at the Ramada. Your comments are important to us. Hoping you were able to speak with a Front Desk Manager to help resolve any issues with the charges on your card. Sometimes when it's a third party reservation the process is a little different but our Front Desk Staff and Management is always happy to assist

8/10 Good

Quentin

Stayed 1 night in Nov 2023
Response from Guest Services on 31 Jan 2024
Thank you for providing a rating from your stay with us last month. Any specific comments are always welcome so we can continue to serve our Guests

6/10 Okay

Cinnamon, Bloomington

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our room was very dirty, surrounding area as well.
Stayed 1 night in Nov 2023

4/10 Poor

Shaquan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The customer service was good however the toilet did not flush and the room spelled of mildew.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and very accommodating. They were close to shopping and many restaurants so every was easy to find. The property is definitely in need of some updating!
Stayed 3 nights in Nov 2023

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The customer service was great the tv never got regular channels had to call twice for help . The furniture was old outdated and hot barely worked when taking a shower
Stayed 2 nights in Nov 2023

10/10 Excellent

Rosa

Stayed 1 night in Nov 2023

6/10 Okay

Mary Alice

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but old and in need of much better remodeling. Window shades did not close enough
Stayed 1 night in Nov 2023

6/10 Okay

Astrid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was outdated and carpets need to be cleaned.
Stayed 1 night in Nov 2023

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front desk reception was excellent. I think her name was Mandy. Very friendly and helpful.
Stayed 1 night in Oct 2023

8/10 Good

Sissi

Liked: Staff & service
The front desk staff has been awesome
Stayed 4 nights in Oct 2023

4/10 Poor

Adam

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 18 Oct 2023
Thank you for rating your stay at the Ramada. We appreciate you taking the time to do so. We're disappointed to see your stay wasn't as great as we strive for. Please do consider coming back in the future and giving us another chance as we are constantly making improvements to better our guests' experiences.

2/10 Terrible

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
They front desk gave me room keys to a incorrect room that smelled awful! When I told the desk that wasn’t the room I booked, I had booked 2 beds and I didn’t even have to turn the lights on before I walked out of the room, they refused to give me a different room and cancelled my reservation! Now I’m fighting to get my money back because I was refused a room I had paid for! There was a giant party going on in the parking lot right out the desk area and the lady didn’t even care! Another man was at the desk asking for batteries and she told me “you can have some in a min!” This place is absolutely horrendous!!

2/10 Terrible

Randall

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible room we did not stay the door and air was broken and the ceiling is leaking
Response from Guest Services on 18 Oct 2023
We are disappointed to hear your stay was not satisfactory. If there was anything in particular that our staff could have assisted you with during your stay, please remember they are always available and happy to help! We are always undergoing new changes to improve and serve our guests better; so please consider giving us a chance in the future. Thank you for taking the time to leave feedback.

2/10 Terrible

Kimberly

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Didnt like it at all pubic hair in be
Stayed 3 nights in Oct 2023
Response from Guest Services on 18 Oct 2023
We are deeply saddened to see we could not offer you the exceptional service we have strived for. Please know we are continually undergoing new changes to better serve our guests and take all feedback very seriously to better improve the experience for our guests. We hope to have the chance to welcome you back in future for a more enjoyable experience. Warm regards,

4/10 Poor

Quineisha

Liked: Amenities
Disliked: Cleanliness
The staff at the front desk, security, and maintenance team all were great and helped me with my needs. The housekeeping was the biggest problem. Due to the lack cleanliness they provided me with, I had to move rooms twice. Even if housekeeping does not change the sheets daily, they still did not knock on the door or go in to change the towels or ask if I needed anything such as soap or tissue paper. They did not come to change the trash bags or pick up the towel that was left by previous guests. The other problem I had was that the room i reserved was not the room I got until they had to change my room the last night of my stay due to cleanliness.
Stayed 3 nights in Oct 2023
Response from Guest Services on 18 Oct 2023
Please accept our sincerest apologies for the inconveniences you experienced during your stay with us. This is not acceptable to us as well and we will look into these concerns to see how we can better improve our offerings to our Guests. Thank you for taking the time to let us know.

2/10 Terrible

Priscilla

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t like nothing about this place!!! It should be shutdown!!!
Stayed 1 night in Oct 2023
Response from Guest Services on 18 Oct 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Bailey

Stayed 1 night in Oct 2023

6/10 Okay

Alan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
There were stained floors, torn carpet and dirty curtains in the 1st room and it also smelled of smoke. Also a mirror was propped up against the wall instead of hanging on the wall. Fortunately, the clerk changed my room although it has broken towel racks, a cracked toilet cover, and soot in the AC unit.
Stayed 1 night in Oct 2023
Response from Guest Services on 18 Oct 2023
We are deeply saddened to see we could not offer you the exceptional service we have strived for.Please know we are continually undergoing new changes to better serve our guests and take all feedback very seriously to better improve the experience for our guests. We hope to have the chance to welcome you back in future for a more enjoyable experience. Warm regards,

4/10 Poor

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not happy with this place. We had to change rooms at bedtime because as we were getting into bed, the sheets in one of the beds were wet with what smelled like urine.
Stayed 1 night in Sep 2023
Response from Guest Services on 18 Oct 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Yahne

Stayed 1 night in Sep 2023
Response from Guest Services on 18 Oct 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Trentt

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms need to be updated for sure. Ceilings falling and cracking, sofa was torn to shreds, stunk in a non smoking room. Bed was comfortable though. Shower was not tightened so shot water to the ceiling and no towels when I arrived.
Stayed 2 nights in Sep 2023
Response from Guest Services on 18 Oct 2023
Trent, we are disappointed to hear your stay was not as expected. Please know we take all feedback into consideration to improve our services. Your feedback will be forwarded to the proper team to investigate so these issues don't occur again; please consider giving us a chance in the future. Thank you for taking the time to leave feedback.

10/10 Excellent

Brittany

Stayed 2 nights in Sep 2023
Response from Guest Services on 18 Oct 2023
Thank you for choosing the Ramada Warner Robins for your recent stay and for taking the time to rate us! We greatly appreciate your loyalty, which helps us maintain and enhance our services.

2/10 Terrible

Morris

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy and run down.
Stayed 1 night in Aug 2023
Response from Guest Services on 18 Oct 2023
Morris, we are disappointed to hear your stay was not satisfactory. If there was anything in particular that our staff could have assisted you with during your stay, please remember they are always available and happy to help! We are always undergoing new changes to improve and serve our guests better; so please consider giving us a chance in the future. Thank you for taking the time to leave feedback.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services on 18 Oct 2023
We are deeply saddened to see we could not offer you the exceptional service we have strived for.Please know we are continually undergoing new changes to better serve our guests and take all feedback very seriously to better improve the experience for our guests. We hope to have the chance to welcome you back in future for a more enjoyable experience. Warm regards,

10/10 Excellent

Michele

Stayed 1 night in Aug 2023
Response from Guest Services on 18 Oct 2023
Michele, we appreciate you taking time to leave us positive feedback! We hope you come back soon!

2/10 Terrible

Gwendolyn

Stayed 3 nights in Jul 2023
Response from The Ramada Warner Robins – Guest Relations on 8 Aug 2023
We are deeply saddened to see we could not offer you the exceptional service we have strived for.Please know we are continually undergoing new changes to better serve our guests and take all feedback very seriously to better improve the experience for our guests. We hope to have the chance to welcome you back in future for a more enjoyable experience. Warm regards,

8/10 Good

Daisy

Stayed 1 night in Jul 2023
Response from Guest Services on 18 Oct 2023
Thank you for the positive feedback, Daisy! We appreciate your time and hope to see you soon!

8/10 Good

Wynell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Ramada Warner Robins – Guest Relations on 8 Aug 2023
Thank you for the positive feedback, Wynell! We appreciate your time and hope to see you soon!

4/10 Poor

Barbara s

Stayed 3 nights in Jul 2023
Response from Guest Services on 18 Oct 2023
Thank you for rating your stay at the Ramada. We appreciate you taking the time to do so. We are disappointed to see your stay wasnt as great as we'd strived for. Please do consider giving us another chance in the near future.

8/10 Good

Debra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Several problems with TV working and sound on TV (wasn't loud enough) and with key opening door. Staff was generally very helpful and congenial.
Stayed 2 nights in Jul 2023
Response from Guest Services on 8 Aug 2023
Thank you for your comments of your recent stay. We are pleased to hear such positive feedback of our staff! Please know our front desk staff is available for guests around the clock, should you need any assistance.Thank you again for choosing The Ramada Warner Robins!

2/10 Terrible

Marie

Disliked: Cleanliness, property conditions & facilities
Very run down. Curtains were stained and yellow from age, the room hasn’t been updated, bed was old and broken in. TV didn’t connect to the satellite so no TV. Place needs a great deal of updates. Not what I expected for a Ramada.
Response from The Ramada Warner Robins – Guest Relations on 8 Aug 2023
We are deeply saddened to see we could not offer you the exceptional service we have strived for.Please know we are continually undergoing new changes to better serve our guests and take all feedback very seriously to better improve the experience for our guests. Your concerns will be shared with our team to look into and resolve immediately.Warm regards,

2/10 Terrible

Dianna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for me
After waiting for someone to even come to the front I finally got a room key. On our walk to our room trash was along the sidewalk and rooms in several places. Went in room and floor was not vacuumed. Toilet had pee on rim and paper in the bathtub. Ironing board cover was in plain view and stained all over. Microwave was chipping on inside. I would have not wanted to use it. No phone to call front desk in that room. I go back and tell front desk that it is dirty and she gives me a key to another room. Walk to front desk I noticed floor sticky and dirty. Got in there and immediately check the toilet. Same thing…pee on rim. I took a picture this time to show her. I said politely I could not stay there. She said she would not charge the third party I booked with but I would have to call them for a refund. Front desk was never rude and did apologize. I contacted hotels.com and they did refund me. Sad part was it was late and I had to try to find somewhere else to stay.
Stayed 1 night in Jul 2023
Response from The Ramada Warner Robins – Guest Relations on 8 Aug 2023
We are deeply saddened to see we could not offer you the exceptional service we have strived for.Please know we are continually undergoing new changes to better serve our guests and take all feedback very seriously to better improve the experience for our guests. We hope to have the chance to welcome you back in future for a more enjoyable experience. Warm regards,

4/10 Poor

Teresita

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was cheap , but you get what you pay for. I seen roaches and the security guard said they are known to have them but surprised I seen one in my room. They changed my room, but still felt worried they might come back. Pool was okay, son loved it but he’s 6. Not many people stayed there , come to find out it’s called the drug motel! Don’t think I’ll l stay again. Breakfast also was just pancakes, bagel (mini) mini muffins with apple or orange juice. But again you get what you pay for. Staff was nice and pleasant though.
Stayed 4 nights in Jul 2023
Response from The Ramada Warner Robins – Guest Relations on 8 Aug 2023
We are deeply saddened to see we could not offer you the exceptional service we have strived for.Please know we are continually undergoing new changes to better serve our guests and take all feedback very seriously to better improve the experience for our guests. We hope to have the chance to welcome you back in future for a more enjoyable experience. Warm regards,

4/10 Poor

david

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice and friendly. The lobby area was well maintained and air conditioning was great. The hotel room was run down. The bathtub did not drain. The room door handle fell off. The pool outdoor pool was closed because, it had not been inspected. I chose this location because it was a "Expedia member special". Be aware....
Stayed 2 nights in Jul 2023
Response from Guest Services on 8 Aug 2023
David, we are sorry to hear about the experience you had. Please know staff is made available to you around the clock during your stay, should you need assistance with issues such as these. The pool is now open and available to all guests, as well.

2/10 Terrible

Sheila

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Would Think Twice
Stayed 1 night in Jun 2023
Response from Guest Relations on 20 Jun 2023
Sheila, we are disappointed to hear your stay was not satisfactory. If there was anything in particular that our staff could have assisted you with during your stay, please remember they are always available and happy to help! We are always undergoing new changes to improve and serve our guests better; so please consider giving us a chance in the future. Thank you for taking the time to leave feedback.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations on 20 Jun 2023
Robert, thank you for your positive rating! We appreciate you taking the time to leave us feedback and are delighted to hear you enjoyed your stay with us at the Ramada Warner Robins Hotel. We hope to see you again very soon!

8/10 Good

Jose

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was ok and the room was average the rug need to be changed, also the continental breakfast needs to be upgraded.
Stayed 3 nights in May 2023
Response from Guest Relations on 15 Jun 2023
Jose, we appreciate you taking time to leave us positive feedback! As a valued guest, we take all feedback into consideration. As for your other concern, we are sorry to hear you did not love the decor; however, we are always undergoing new changes to better serve our valued guests such as yourself. We hope you come back soon!