All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Emmanuel LALLEMAND, Directeur général on 7 Mar 2024
Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes heureux que votre séjour ait été à la hauteur de vos attentes.Au plaisir de vous accueillir de nouveau très prochainement,Emmanuel LALLEMAND, Directeur général
Beautiful building, great staff and walkable to old town and new
Matthew
Stayed 1 night in Oct 2023
Response from Emmanuel LALLEMAND, General Manager on 7 Nov 2023
Dear Sir,Thank you for your high rating.We are delighted to hear that you appreciated our beautiful building and the excellent service provided by our staff. It's great to know that you found our location convenient, being within walking distance to both the old town and new areas.We look forward to welcoming you back for another memorable experience.Best wishes,
There was nothing to dislike , thought hotel very friendly and professional.
Catherine
Stayed 3 nights in Oct 2023
Response from Emmanuel LALLEMAND, General Manager on 17 Oct 2023
Dear Madam,Thank you very much for your kind review.We are thrilled to hear that you found our hotel to be friendly and professional. Our team takes great pride in providing exceptional service to our guests. It's fantastic to know that you appreciated the cleanliness of your room and the overall condition of the hotel.We look forward to welcoming you back on a future occasion. Best wishes,
Response from Emmanuel LALLEMAND, General Manager on 13 Oct 2023
Dear Madam,Thank you for sharing your opinion of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to welcome you back. Best wishes,Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 18 Sept 2023
Dear Sir,Thank you for your high rating.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon for another enjoyable experience.Best wishes,Emmanuel LALLEMAND, General Manager
Amazing hotel! Beautiful room and breathtaking views of Lyon. Took a day off sightseeing, just to relax by the pool and enjoy the peace and quiet. Our rating 10/10
Kathy
Stayed 3 nights in Sep 2023
Response from Manager on 9 Sept 2023
Dear Madam,Thank you for sharing this lovely review.We are thrilled to hear that you found your room and the views beautifu. It's also great to know that you enjoyed a peaceful day by the pool, taking a break from sightseeing. Your kind feedback about our cleanliness, hotel condition, service, and room comfort are truly appreciated.We look forward to welcoming you back. Best wishes,
Amazing place to stay! The views and pool was fantastic! Would definitely recommend and would love to stay here again.
Kirsten
Stayed 3 nights in Sep 2023
Response from Manager on 9 Sept 2023
Dear Madam,Thank you for sharing this lovely review.We are thrilled to hear that you enjoyed the breathtaking views and our fantastic pool. It's always a pleasure to receive such positive feedback from our valued guests. We truly appreciate your recommendation and are delighted that you would love to stay with us again.We all look forward to welcoming you back in the future.Kind regards,
10/10 Excellent
Laura
26 Aug 2023
Liked: Property conditions & facilities
Laura
Stayed 2 nights in Aug 2023
Response from Emmanuel LALLEMAND, General Manager on 5 Sept 2023
Dear Madam,Thank you for sharing this lovely review.We are pleased that we were able to meet your expectations.We look forward to welcoming you again.Best regards,Emmanuel LALLEMAND, General Manager
6/10 Okay
Richard
24 Aug 2023
Richard
Stayed 2 nights in Aug 2023
Response from Emmanuel LALLEMAND, General Manager on 5 Sept 2023
Dear Sir,Thanks for sharing your feedback.We regret that all your expectations were not met and would certainly like to learn more about that in a private message.We hope to welcome you back for another visit. All the best,Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 8 Aug 2023
Dear Sir,Thank you for your high rating.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on future occasions.Best wishes,Emmanuel LALLEMAND, General Manager
Beautifully situated above Vieuw-Lyon with excellent rooms and service, this hotel is altogether superb.
Walter
Stayed 5 nights in Jul 2023
Response from Emmanuel LALLEMAND, General Manager on 25 Jul 2023
Dear Sir,Thank you for your high rating.We are delighted to hear that you found our location above Vieux-Lyon to be excellent, and that you enjoyed our rooms and service. Our team strives to provide a superb experience for all our guests, and it is always rewarding to receive such positive feedback.We look forward to seeing you again.Best wishes,
Response from Emmanuel LALLEMAND, General Manager on 19 Jul 2023
Dear Sir,Thank you for your high rating.We are pleased that we were able to meet your expectations.We hope to see you again in the future.Kind regards,Emmanuel LALLEMAND, General Manager
A beautiful hotel with great views of Lyon. Be prepared to climb multiple steps if you’re a walker, but very worthwhile. Our room was exceedingly comfortable. An outstanding breakfast.
The staff are top notch. I would highly recommend Villa Florentine.
stephen
Stayed 1 night in May 2023
Response from Emmanuel LALLEMAND, General Manager on 2 Jun 2023
Dear Sir,Thank you for your high rating.It is a great pleasure to receive your kind comments and we are delighted that you had a great experience with us. We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet.We look forward to welcoming you back in the future.Kind regards,Emmanuel LALLEMAND, General Manager
Loved our experience. Staff was amazing and the bed was probably the most comfortable hotel bed we ve ever had
It’s a treat to have breakfast outside with the amazing view to Lyon . The view really
Is amazing !
Only slight disappointment- the jacuzzi is dated and our dinner at the Terrace was “meh” due mainly to service
Verified traveller
Stayed 2 nights in May 2023
Response from Emmanuel LALLEMAND, General Manager on 23 May 2023
Dear Guest,Thanks so much for this review of your stay.We are delighted that you had a pleasant experience and appreciate your positive feedback. We understand how important a good night's rest is for our guests and we are glad to have met all your expectations.However, we are sorry that your dining experience didn't meet all your expectations. We welcome all feedback from our guests as it helps us to identify areas we can improve and will be reviewing your comment with the relevant manager. We have also noted your concern about our jacuzzi for consideration.We hope to see you again in the future. Best wishes,Emmanuel LALLEMAND, General Manager
We had amazing 3 nights at Villa Florentine. The location staff food etc etc were amazing!
Thank you all especially the management that ensure their staff are totally committed to their job positions.
We shall return!
KANWAL
Stayed 3 nights in May 2023
Response from Emmanuel LALLEMAND, General Manager on 23 May 2023
Thank you for your kind review.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back. Best wishes,Emmanuel LALLEMAND, General Manager
Lovely Hotel with fantastic friendly staff. Next time in Lyon I will be back.
Sara
Stayed 1 night in Apr 2023
Response from Emmanuel LALLEMAND, General Manager on 4 May 2023
Dear Madam,Thank you for sharing your opinion of your stay with us.It is a great pleasure to receive your kind comments, and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.Thank you again; we hope to welcome you back soon.Kind regards,Emmanuel LALLEMAND, General Manager
This is still my favorite hotel of all time. Firstly, the hotel is a beautiful and historic property. All the little details take you back in time. The views are incredible. Of course the restaurant and breakfast selections are great too. It feels like such a luxury, from the bedding to the tub. What really makes the experience is the staff. They are so attentive and kind. You can tell they genuinely care about their guests. They were very helpful with anything we needed. Thank you again for making our stay so perfect.
Sarah
Stayed 3 nights in Apr 2023
Response from Emmanuel LALLEMAND, General Manager on 29 Nov 2023
Dear Madam,Thank you for sharing this lovely review.We are thrilled to hear that our historic property, with its attention to detail and stunning views, has made your stay memorable. It's great to know that you enjoyed our restaurant and breakfast selections, as well as the luxurious bedding and bathtub. Our dedicated staff truly appreciates your kind words, and we are glad that their attentiveness and genuine care for our guests contributed to your perfect stay.We hope to see you again soon.Kind regards,
We had a wonderful one night stay-wish we had more time. Historic beautiful hotel. Thank you to the staff and especially Sarah, lovely people!
Mark
Stayed 1 night in Apr 2023
Response from Emmanuel LALLEMAND, General Manager on 12 Apr 2023
Dear Sir,Thank you for your high rating.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.It would be a pleasure to welcome you back on a future occasion. Best wishes,Emmanuel LALLEMAND, General Manager
Beautiful historic hotel
In great location
With stunning view
The hotel staff were
Very helpful
yoav
Stayed 1 night in Feb 2023
Response from Emmanuel LALLEMAND, General Manager on 3 Mar 2023
Dear Sir,Thank you for your high rating.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back. Best wishes,Emmanuel LALLEMAND, General Manager
The location is great. Staff were very helpful. Beautiful room with an amazing view of the city. There is nothing that I didn’t like at this hotel. Would definitely recommend.
Lara
Stayed 1 night in Feb 2023
Response from Emmanuel LALLEMAND, General Manager on 7 Feb 2023
Dear Guest,Thank you for sharing your opinion of your stay with us.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion. Best wishes,Emmanuel LALLEMAND, General Manager
10/10 Excellent
Gilad
1 Feb 2023
Gilad
Stayed 1 night in Jan 2023
Response from Emmanuel LALLEMAND, General Manager on 7 Feb 2023
Dear Sir,Thank you for your high rating.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Kind regards,Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 21 Dec 2022
Dear Sir,Thank you for your positive review.It is rewarding to know that you had such a pleasant experience with us. We are so glad to hear that you enjoyed the view from your room and that the high standards we set ourselves met your expectations.We look forward to welcoming you back. Best wishes,Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 27 Nov 2022
Dear Madam,Thank you very much for your kind review.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back in the future.Kind regards,Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 2 Nov 2022
Dear GuestThanks for giving us a perfect rating.We are happy we were able to cater to all your needs.Again, thank you very much.We look forward to the pleasure of seeing you again in the future. Kind regards,Emmanuel LALLEMAND, General Manager
The Villa is amazingly beautiful with gorgeous views of Lyon. The staff is very friendly and highly professional. I love it!
Diane
Stayed 1 night in Oct 2022
Response from Emmanuel LALLEMAND, General Manager on 21 Oct 2022
Dear Madam,Thank you for sharing your opinion of your stay with us.We are pleased that you enjoyed staying at our hotel and that our team were attentive to your needs.We hope to see you again soon. Best wishes,Emmanuel LALLEMAND, General Manager
Excellent staff, brilliant location and a wonderful building!
Andrew
Stayed 1 night in Oct 2022
Response from Emmanuel LALLEMAND, General Manager on 14 Oct 2022
Dear Sir,We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back on your next visit!Best wishes,Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 4 Oct 2022
Dear Sir,Thank you for sharing feedback about your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We regret that our location was not what you were expecting, however, our team are always happy to help with advice on the best way to visit the area.We hope to welcome you back. Best wishes,Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 7 Sept 2022
Dear Guest,Many thanks for your review.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We look forward to seeing you again in the future.Kind regards,Emmanuel LALLEMAND, General Manager
6/10 Okay
Brian
15 Jul 2022
Brian
Stayed 1 night in Jul 2022
Response from Emmanuel LALLEMAND, General Manager on 18 Jul 2022
Dear guest,
We would like to thank you for your rating of your recent stay.
We are sorry that not everything was to your satisfaction.
However, we would be interested in knowing how we could have improved on your time with us.
We hope to have the pleasure of seeing you again in the future. Kind regards,
Emmanuel LALLEMAND, General Manager
8/10 Good
sanford
19 Jun 2022
sanford
Stayed 3 nights in Jun 2022
Response from Emmanuel LALLEMAND, General Manager on 21 Jun 2022
Dear guest,
We acknowledge with thanks your rating about your recent stay.
We are happy to have met your requirements.
We would love to know how we could have improved your experience with us.
We look forward to the pleasure of seeing you again in the future. Kind regards,
Emmanuel LALLEMAND, General Manager
We have stayed at this hotel before. We love the history, the luxury and the location.
Christian
Stayed 1 night in Jun 2022
Response from Emmanuel LALLEMAND, General Manager on 21 Jun 2022
Dear Sir,
Thank you for your high rating.
We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.
We look forward to seeing you again.
Best wishes,
Emmanuel LALLEMAND, General Manager
10/10 Excellent
John
31 May 2022
John
Stayed 5 nights in May 2022
Response from Emmanuel LALLEMAND, General Manager on 5 Jun 2022
Dear Sir,
Many thanks for this high rating.
We're happy to hear we hit the mark for you.
Again, thank you very much.
We hope to welcome you back for a return visit,
Best regards,
Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 4 Mar 2022
Dear guest,
Thanks for this great rating!
We are glad we were able to meet all your requirements
Thank you again.
We look forward to welcoming you back. Best regards,
Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 31 May 2022
Dear guest,
Thank you for this positive rating.
We are happy we were able to cater to all your needs.
Best regards,
Emmanuel LALLEMAND, General Manager
A lovely hotel overlooking Vieux Lyon. Very helpful and friendly staff. Beautiful reception area - an old chapel in a monastery. Nice terrace with heated outdoor pool. Must be lovely in warm weather. Breakfast very good. Convenient to metro.
Colm
Stayed 1 night in Jan 2022
Response from Emmanuel LALLEMAND, General Manager on 18 Jan 2022
Dear guest,
Please accept our sincere thanks for this kind review.
We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.
We look forward to seeing you on your next visit to our hotel.
Best wishes,
Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 15 Mar 2022
Dear guest,
Many thanks for this high rating.
We're happy to hear we hit the mark for you.
Again, thank you very much.
We hope to have the pleasure of seeing you again in the future. Kind regards,
Emmanuel LALLEMAND, General Manager
Loved the hotel! It is on the hill overlooking old town and new town. Walk to old town does have some steps but it’s not that big of a deal. The view from the hotel is amazing! Also, rooms are good size and the staff is friendly and accommodating. If you want to stay in old town Lyon, this is the hotel.
Joshua
Stayed 3 nights in Nov 2021
Response from Emmanuel LALLEMAND, General Manager on 4 Dec 2021
Dear Guest,
We are glad to receive such a positive review!
We are so glad to hear that you had a pleasant stay with us.
Your mention of our prime location as well as our team's excellent service is truly appreciated. This encourages us to continue upholding the high standards we set ourselves.
It would be a pleasure to welcome you back on another occasion.
Best wishes,
Emmanuel LALLEMAND, General Manager
10/10 Excellent
joshua
8 Oct 2021
joshua
Stayed 2 nights in Oct 2021
Response from Emmanuel LALLEMAND, General Manager on 12 Oct 2021
Dear Sir,
Thank you for your high rating.
We are happy your experience at our hotel lived up to your expectations.
We look forward to welcoming you again.
Best regards,
Emmanuel LALLEMAND, General Manager
8/10 Good
david
Travelled with group
21 Sept 2021
Disliked: Room comfort
Definitely not a 5 star
We were put in an annex which was quite a way from the main hotel. We had to take two elevators to get to our room. We had two small windows without much of a view. The pillows were rock hard! Breakfast was just okay. Very poor service. One person was serving and talking to several tables but never asked me if I wanted coffee or eggs, etc.
david
Stayed 2 nights in Sep 2021
Response from Emmanuel LALLEMAND, General Manager on 2 Oct 2021
Dear Guest,
Thanks for taking the time to review your stay at our hotel.
We are pleased to know that you enjoyed our tasty breakfast, however, we regret that we did not completely meet your expectations. We do offer rooms with views over the rooftops of Lyon. Please make us aware of your preferences on your next visit, and we will be more than happy to provide this for you. We would like to believe we provide good quality pillows for our guests’ comfort, unfortunately, we understand that due to personal preferences this is not always the case and will be taking your comments into consideration. We are very sorry that our service fell below the standards expected of us. Rest assured that we will address this with our team members and carry out extra training.
We hope to welcome you again.
Best wishes,
Emmanuel LALLEMAND, General Manager
A beautiful haven in the middle of a fantastic city
Absolutely amazing!
Jayne
Stayed 2 nights in Sep 2021
Response from Emmanuel LALLEMAND, General Manager on 18 Sept 2021
Dear guest,
Thank you for such a positive review.
We are so glad that everything met your expectations during your stay with us.
Thank you again; we hope to welcome you back soon.
Kind regards,
Emmanuel LALLEMAND, General Manager
8/10 Good
Verified traveller
14 Aug 2021
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Aug 2021
Response from Emmanuel LALLEMAND, General Manager on 31 Aug 2021
Dear Guest
We appreciate this positive rating.
We are glad that this was to your satisfaction.
We would welcome your suggestions on how we could improve your experience.
We hope to welcome you back for a return visit, Best regards,
Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 18 Sept 2021
Dear guest,
Thanks for this great rating!
We are very pleased you had a perfect stay.
Again, thank you very much.
We hope to welcome you back for a return visit, Best regards,
Emmanuel LALLEMAND, General Manager
10/10 Excellent
Verified traveller
17 Feb 2021
Verified traveller
Stayed 1 night in Feb 2021
Response from Emmanuel LALLEMAND, General Manager on 16 Mar 2021
Dear Guest
We are grateful for this maximum rating of your recent stay.
We're happy to know your experience lived up to your expectations.
We look forward to welcoming you back. Best regards,
Emmanuel LALLEMAND, General Manager
Response from Emmanuel LALLEMAND, General Manager on 17 Dec 2020
Dear Madam,
Thanks for this great rating!
We are delighted you had a great stay.
Again, thank you very much.
We hope to welcome you back for a return visit, Best regards,
Emmanuel LALLEMAND, General Manager
10/10 Excellent
Verified traveller
12 Mar 2020
Verified traveller
Stayed 1 night in Mar 2020
Response from Emmanuel LALLEMAND, General Manager on 13 Mar 2020
Dear Guest,
We would like to thank you for sending us your high rating.
We are delighted you had a great stay.
Thank you again.
We look forward to welcoming you again. Best regards,
Emmanuel LALLEMAND, General Manager
Very luxurious, great staff and location in old town Lyon.
Denson
Stayed 2 nights in Dec 2019
Response from Emmanuel LALLEMAND, General Manager on 17 Dec 2019
Dear guest,
Thank you for sharing your kind review.
We are thrilled that you enjoyed your stay with us!
Our dedicated team will always go that 'extra mile' to ensure your expectations are met, and we really appreciate your mention of their quality service.
We look forward to welcoming you back.
Best wishes,
Emmanuel LALLEMAND, General Manager
This is a very elegant property and the staff is very attentive and cheerful. It has great views of the city which make it worthwhile to stay in this elevated hotel.
Verified traveller
Stayed 1 night in Nov 2019
Response from Emmanuel LALLEMAND, General Manager on 22 Nov 2019
Dear Guest,
Thank you for such a positive review.
We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members.
We look forward to welcoming you back.
Best wishes,
Emmanuel LALLEMAND, General Manager
2/10 Terrible
SantiagoL
Travelled with partner
24 Oct 2019
Disliked: Cleanliness
Terrible design, filthy room, outdated, oh,,, and a cat in my room.
View is spectacular. Did not care for the shower set up. Only a hand-held shower head in a tub. No glass enclosure, so a bit of a mess, water everywhere.
Verified traveller
Stayed 2 nights in Sep 2019
Response from Emmanuel LALLEMAND, General Manager on 3 Oct 2019
Dear guest,
Thank you for taking the time to share your feedback.
We are pleased to hear that you enjoyed the view from your room. However, we regret that your shower facilities were not to your satisfaction. We do have several categories of rooms, which offer bathrooms of different types, please do not hesitate in making us aware of any preference on your next visit.
We hope to be able to welcome you back in the future.
Kind regards,
Emmanuel LALLEMAND, General Manager