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Reviews of Best Western Hotel Du Pont Wilson

4 out of 5
Best Western Hotel Du Pont Wilson
6 Rue Mazenod, Lyon, RHONE

Reviews

8.4

Very good

Rating 10 - Excellent. 205 out of 530 reviews" "
Rating 8 - Good. 234 out of 530 reviews" "
Rating 6 - Okay. 65 out of 530 reviews" "
Rating 4 - Poor. 16 out of 530 reviews" "
Rating 2 - Terrible. 10 out of 530 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yunjin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were nice and the staff were exceptionally nice and helpful. Breakfast was overpriced so we didn't eat there.
Stayed 1 night in Oct 2023
Response from la reception on 23 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Alain

Stayed 1 night in Oct 2023
Response from Le Best Western Hotel du Pont Wilson **** on 4 Nov 2023
Cher Alain,Au nom de toute l'équipe, nous vous remercions pour ce commentaire si élogieux et cette très belle note.Nous sommes ravis que vous ayez passé un excellent séjour parmi nous, et nous apprécions particulièrement votre retour quant à l'accueil, auquel nous accordons une grande importance.Nous espérons avoir le plaisir de vous accueillir à nouveau lors d'un prochain séjour lyonnais.

6/10 Okay

Verified traveller

Liked: Staff & service
Great reception and location but very dated.
This is a tiny hotel (few rooms) that makes a v-corner. It is well situated, 1 block away from the river and in a fairly quiet area. This is good because the walls and windows are fairly thin and you can easily hear what your neighbours are saying. My room was just outside the slow elevator so I was worried but the bathroom was closed off with a vestibule and no noise carried from my front door. The bed was comfortable and all required was there. However, everything in the room was old (not dated but well used). Holes in the curtain and bed cover, sheets with fuzz, etc. While all smelled clean, there were hairs in the shower and in the bed. Long story, I did not expect this from a BW at this price range. I would not stay here again nor would I recommend it. The reception staff were excellent, it was well located, and all seemed clean are the only positive comments I can make.
Stayed 1 night in Oct 2023
Response from The Best Western Hotel du Pont Wilson on 14 Oct 2023
Thank you for taking the time to share your experience in our establishment during your stay in Lyon. On behalf of the entire team, we would like to apologize if our service did not meet your expectation. Your satisfaction is very important to us, and we will use your feedback to make improvements to make sure we provide a better experience for our guests in the future.

10/10 Excellent

Karen

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Best Western Hotel du Pont Wilson on 30 Sept 2023
Dear Karen, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from la reception on 23 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view from our window was something to be desired. But it was for only one night so no big deal.
Response from la reception on 24 Oct 2023
The room with the view on the river is the junior suite.

10/10 Excellent

mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were friendly and welcoming. Good location very close to city center
Stayed 2 nights in Aug 2023
Response from Liliana on 23 Aug 2023
-Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services. We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon. With our very best wishes and regards, The Best Western Hotel du Pont Wilson

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023
Response from Liliana on 19 Aug 2023
Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards, The Best Western Hotel du Pont Wilson

8/10 Good

Paul, Kearneys Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 6 nights in Jul 2023
Response from Liliana on 19 Aug 2023
Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards, The Best Western Hotel du Pont Wilson

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023
Response from Liliana on 19 Aug 2023
Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards, The Best Western Hotel du Pont Wilson

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great base point for exploring Lyon as it near the Tram 1 at Liberté, Metro D at Guillotière Gabriel Péri, and various bus lines. It is also very walkable to neighboring districts. Breakfast is very basic and needs a little work - they need to do something about the flies near the buffet table. The reception and maid staff are five-star: very nice and will help you with anything. I would stay again.
Stayed 4 nights in Jul 2023
Response from The Best Western Hotel du Pont Wilson on 5 Aug 2023
Dear Michael, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards,

10/10 Excellent

Thure

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Also excellent breakfast buffet.
Stayed 6 nights in Jul 2023
Response from The Best Western Hotel du Pont Wilson on 22 Jul 2023
Dear Thure, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards,

6/10 Okay

Martin E, Weston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine but the area immediately around the hotel was sketchy.
Stayed 2 nights in Jul 2023
Response from The Best Western Hotel du Pont Wilson on 20 Jul 2023
Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a very lovely hotel. Met all our expectations.
Stayed 1 night in Jul 2023
Response from The Best Western Hotel du Pont Wilson on 12 Jul 2023
Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards,

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Le Best Western Hôtel du Pont Wilson on 12 Jul 2023
Cher Simon, Merci infiniment d'avoir pris le temps de nous laisser votre avis qui nous importe beaucoup !Nous sommes heureux que vous ayez apprécié votre séjour dans notre hôtel à Lyon et nous espérons avoir le plaisir de vous accueillir à nouveau dans la ville des lumières pour un autre beau séjour ! Dans l'attente de vous revoir à Lyon.

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
Enjoyed our stay - reception staff pleasant and helpful
Stayed 4 nights in Jun 2023
Response from The Best Western Hotel du Pont Wilson on 6 Jul 2023
Dear Anthony, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy access to Tram stop. This hotel was clean and comfortable with good air conditioning meaning a cool room to sleep in. The decor was slightly tired, but the bathroom had been recently refitted.
Stayed 2 nights in Jun 2023
Response from The Best Western Hotel du Pont Wilson on 5 Jul 2023
Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards,

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pleasant stay
Amazing spot within the city, clean, and had just about everything I needed. Once the staff showed up at the front desk after 15 minutes (this is why I have service a lower score), they were very helpful and pleasant to speak with. My only suggestion would be for the staff to have a bell or some other way to notify them of a guest's arrival when the staff has to step away.
Stayed 1 night in Jun 2023
Response from The Best Western Hotel du Pont Wilson on 25 Jun 2023
Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards,

10/10 Excellent

Aneta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to everything.
Stayed 3 nights in May 2023
Response from Reception team on 6 Jun 2023
Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards, The Best Western Hotel du Pont Wilson

10/10 Excellent

JAYA

Liked: Staff & service, property conditions & facilities
Great property,walkable to other interesting areas including the river front
Stayed 2 nights in May 2023
Response from The Best Western Hotel du Pont Wilson on 30 May 2023
Dear Jaya, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards,

10/10 Excellent

Colette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Le Best Western Hôtel du Pont Wilson on 10 May 2023
Chère Colette,Merci infiniment d'avoir pris le temps de nous laisser votre avis qui nous importe beaucoup !Nous sommes heureux que vous ayez apprécié votre séjour dans notre hôtel à Lyon et nous espérons avoir le plaisir de vous accueillir à nouveau dans la ville des lumières pour un autre beau séjour ! Dans l'attente de vous revoir à Lyon.

8/10 Good

GRETCHEN

Stayed 2 nights in Mar 2023
Response from The Best Western Hotel du Pont Wilson on 22 Mar 2023
Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards,

4/10 Poor

Sam

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not a refurbished hotel. Tired only one lift that took forever, no bar. Disappointing in general
Stayed 3 nights in Jan 2023
Response from Reception team on 12 Feb 2023
Thank you for taking the time to share your experience in our establishment during your stay in Lyon. On behalf of the entire team, we would like to apologize if our service did not meet your expectation. Your satisfaction is very important to us, and we will use your feedback to make improvements to make sure we provide a better experience for our guests in the future.

10/10 Excellent

Abdulelah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Response from Reception team on 5 Dec 2022
Dear Guest, Thank you very much indeed for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your evaluation of our hotel as well as the kind mention of our team’s services.We are looking forward to welcoming you back soon on a future visit to our beautiful city of Lyon.With our very best wishes and regards, The Best Western Hotel du Pont Wilson

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull experience
Wonderfull experience. Smiling staff.Very central location close to shopping districts. Excellent surrondings and walking alleys. Just 20 meters to river Rhone where they held food bazaar on saturday and sundays. Thank you for everything.
Stayed 3 nights in Nov 2022
Response from Reception team on 5 Dec 2022
Your kind mention of our team's quality service is especially appreciated along with the highlight of our quality value. Your complete satisfaction is our only goal, so we're pleased to hear we exceeded your expectations. We look forward to welcoming you back on a future visit to Lyon.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Dreadful stay
Old, uncomfortable hotel, hard to find in a bad, dirty part of town with graffitied walls all around. One elevator for seven floors of rooms. Everyone in our party complained about the hot rooms and sorry excuse for what is advertised as "air conditioning" (let alone "four-star hotel"). Mild temperatures (low twenties C/mid-seventies F) shouldn't mean that every room in the hotel turns into an oven. Fix your air conditioning! Worst night of sleep in years.
Stayed 1 night in Oct 2022
Response from L’équipe du Pont Wilson on 10 Nov 2022
Dear guest,it seems you were not happy abour your stay in our hotel. Even thought it your description doesn't match to our all renew hotel, finished curennt 2022. By the way, we will look into this matter immediately and we thank you for bringing this to our attention. On behalf of the entire team, we would like to apologize if our service did not meet your expectation. Your satisfaction is very important to us, and we will use your feedback to make improvements to make sure we provide a better experience for our guests in the future.

10/10 Excellent

YESHAYAH

Stayed 6 nights in Sep 2022
Response from L’équipe du Pont Wilson on 15 Oct 2022
Dear Guest, Thank you for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your kind mention of our team’s quality service.We look forward to welcoming you back on a future visit to Lyon.Best regards,The Front Office Team

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Clean tidy and really well located hotel close to the river and the heart of the city
Stayed 1 night in Aug 2022
Response from L’équipe du Pont Wilson on 15 Aug 2022
Dear Guest, Thank you for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your kind mention of our team’s quality service. We look forward to welcoming you back on a future visit to Lyon. Best regards, The Front Office Team

8/10 Good

Julien

Stayed 1 night in Jul 2022
Response from L’équipe du Pont Wilson on 15 Aug 2022
Nous tenons à vous remercier de nous avoir laissé une très bonne note pour notre hôtel.

10/10 Excellent

ANITA

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the river front and cafes. Convenient for overnight stay. Secure parking
Stayed 1 night in Jul 2022
Response from BW Pont Wilson team on 1 Aug 2022
Dear Guest, Thank you for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your kind mention of our Hotel quality service and location. We hope to be able to welcome you back in the future. Best Regards, The BW Pont Wilson team

10/10 Excellent

Matthew

Stayed 1 night in Jun 2022

10/10 Excellent

Sigrid, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel was perfect except for the instant coffee in the rooms.
Stayed 5 nights in Jun 2022
Response from William on 16 Jul 2022
Madam, We'd like to thank you for your kind comment. We are more than happy to see you enjoyed your stay in our hotel. Looking forward to welcoming you again, Regards, Reception team.

8/10 Good

Harriet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Comfortable room with good clean bathroom. There is only one lift for seven floors and staff so one can wait for awhile during busy times. Good continental breakfast. Helpful smiley staff . Good value for money
Stayed 1 night in Jun 2022
Response from Reception team on 29 Jun 2022
Madam, We're happy you enjoyed your stay, the location and the room. Indeed, having one elevator in an old building can be tricky somtetimes, we do apologize for the inconveniance. We look forward to welcoming you soon in our hotel ! Regards.

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Reception Desk on 7 Jun 2022
Thank you for the maximum mark you granted us, we're happy you enjoyed your stay in our hotel. best regards, reception Desk.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a quiet street but close to everything - the river, tram from station and plenty of food choices for all budgets. My room had a bar fridge and kettle which I appreciated. Highly recommended.
Stayed 2 nights in Apr 2022
Response from William, réceptionniste. on 4 May 2022
Madam, Thank you for your comment. We're glad you enjoyed your stay in the city as well as your journey in our hotel. We will be more than happy to welcome you anytime soon in the future. Our reception team.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although a non-working elevator was a disappointment, the extra helpful morning and evening staff made for a pleasurable stay
Stayed 1 night in Apr 2022
Response from Reception team on 7 Jun 2022
Madam, We're delighted you enjoyed your stay in our hotel. We would like to apologize for the non working elevator which was very desapointing either for staff and costumers. Thank you for your kind comment about our staff. Cordially, reception desk.

8/10 Good

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
good breakfast, comfortable room
Stayed 1 night in Mar 2022
Response from William, réceptionniste. on 4 May 2022
Thank you for choosing our hotel for your stay in Lyon. We are delighted you enjoyed our breakfast time full of varieties as well as our fancy rooms freshly renovated. We are looking forward to welcoming you anytime soon in the future. Best regards, Reception desk.

8/10 Good

David

Stayed 2 nights in Mar 2022
Response from Front desk on 5 May 2022
Dear Guest , Thank you for your valuable feedback. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back on a future visit to Lyon. Best regards, Front desk

4/10 Poor

Paul

Liked: Cleanliness, room comfort
Not what I expected
The ground floor is a building site - this was not made clear at the time time of booking which seems somewhat odd
Stayed 1 night in Feb 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Excellent location. Easy walking distance to most sights. Clean and comfortable rooms. Nice breakfast. Friendly and helpful staff.
Stayed 1 night in Nov 2021

8/10 Good

Dmytro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 3 nights in Nov 2021

2/10 Terrible

ZAKARIA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a view
The hotel was excellent, with a great location and friendly staff. Liliana at the front desk was especially helpful. The room she put me in had a lovely view of the Basilica of Notre Dame de Fourvière.
Stayed 5 nights in Nov 2021

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel for a City Break
A fabulous stay here. Great location, friendly staff who excelled in customer service. Lovely room, fab shower and really comfortable bed. Will definitely stay here again
Stayed 1 night in Nov 2021

8/10 Good

BATUHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location , very friendly staff , breakfast was more than enough…
Stayed 2 nights in Oct 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Advise limited parking when booking.
Stayed 3 nights in Oct 2021

10/10 Excellent

Kurin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Check in
Stayed 1 night in Sep 2021

8/10 Good

elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite here as we were traveling for a longer period of time. Plenty of room. Hotel is convenient for access to Old Lyon, shopping and all the major sights. We walked everywhere. Associates at the front desk were always helpful. Clean rooms, good breakfast, friendly staff.
Stayed 5 nights in Sep 2021

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from RECEPTION on 11 Aug 2021
Nous vous remercions d’avoir pris le temps de remplir notre questionnaire de satisfaction concernant votre récent séjour au sein de notre hôtel. Notre équipe est engagée pour vous fournir un séjour exceptionnel et nous apprécions votre retour d’expérience. Votre santé et votre sécurité restent primordiales, ainsi nous étions parmi les premiers acteurs de l’industrie hôtelière, dès le début de la crise liée au COVID-19, à faire évoluer nos mesures de protection et de prévention sanitaire dans le cadre des procédures d’accueil et de nettoyage - avec le soutien du bureau de contrôle Apave, spécialiste de la maîtrise des risques. Nos hôtels ont adopté nos mesures de prévention « On s’engage ! » et s’assurent que nos clients bénéficient d’un séjour agréable en toute sécurité. En nous partageant ce qui vous a plu et ce en quoi nous pouvons nous améliorer, vous nous aidez à proposer un service en constante amélioration à tous nos clients.Nous espérons vous accueillir à nouveau prochainement. Merci encore d’avoir pris le temps de renseigner ce questionnaire. Nous apprécions votre fidélité. Soyez prudent.