Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews of Sleep Inn And Suites Lubbock

2.5 out of 5
Sleep Inn And Suites Lubbock
5816 34th St, Lubbock, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 980 reviews" "
Rating 8 - Good. 257 out of 980 reviews" "
Rating 6 - Okay. 96 out of 980 reviews" "
Rating 4 - Poor. 57 out of 980 reviews" "
Rating 2 - Terrible. 48 out of 980 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kaci

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tvs didnt work. Staff would not get the room next to us quite. The people were fighting and screaming and banging stuff around
Response from Sophia CSR on 15 Apr 2024
Hi Kaci,I am so sorry to hear that your recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

4/10 Poor

William

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Did not have extra blankets. Did not clear room after night one. When asked for clean towels for our 2nd night. They had none nor any wash cloths. Staff was not helpful.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Hi William,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Cassie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were awful-dirty and torn up. Our bathroom floor was dirty with hair and trash. We had no towels or washcloths and when I called down for some they made us come down to the desk for them. I’ve never stayed in a hotel this expensive and not had towels in my room or a dirty room. They told another guest they were out of towels.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Hi Cassie,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bed was comfortable, but the sheets were stained and the room was still dirty there were even q-tips on the bathroom floor. The lamp was damaged the computer desk was damaged the room was very dusty. The lobby was clean and the breakfast was good. But everywhere it was messy and dusty. Won’t go back to this hotel.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Hi Michael,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff not welcoming or helpful. TV/directTV did not work. No shampoo/conditioner in room and room had bad odor
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Hi Scott,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Blanca

Travelled with family, Travelled with partner
Liked: Staff & service
It was nice!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Apr 2024
Hi Blanca,I wanted to say thanks for your recent stay here at our hotel! We continuously strive to exceed your expectations and look forward to you in the future.

2/10 Terrible

Aidan

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sophia CSR on 27 Mar 2024
Hi Aidan,This one-star rating saddens us. Such an incident is something we never want our guests to go through. Please share any of your concerns with us so that we can better serve you, and please give us another chance.

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on the first floor durong my stay. The room was cleaned and staff was friendly. The bathroom needs fixing because there was some damage in thatbarea when we got there, otherwise i have no complaints at all. I really like going to this hotel, its easy to get out of town fairly quickly. This is the hotel i stay at every time we come visit. The cable wasnt working very well, some stations you couldn't pick up because it was fuzzy and said to check weather conditions in the area. Checked in march 20, left march 24.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Kayla,Our team are delighted to know that you had a nice stay with us. However, your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Luther

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was great, pool was great and location was great. However, TV pixelated and froze the whole stay. Desk clerk said she would have to notify a manager the next day. Hole on the exterior of closet door and painted portion of ceiling pulling away from ceiling in bathroom due to moisture. Hotel has some things going for it, just needed a little attention to the small details for a comfortable 5-star stay.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Luther,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Luiz

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Luiz,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Brad

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Brad,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

4/10 Poor

Katherine

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There was a hiccup at check in (problem on Sleep Inns part). The lady at check in wasn't friendly and gave us a hard time when checking in. The room was clean, but the tub had hair from a previous stay. They offer a full breakfast which is nice.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Hi Katherine,We sincerely regret the inconvenience you experienced during check-in and for the oversight with the cleanliness of the tub. Your feedback is valuable, and we will address these issues with our team to ensure a smoother and friendlier check-in process in the future and to maintain the highest standards of cleanliness throughout the hotel. Thank you for bringing these matters to our attention.

4/10 Poor

Cindy

Disliked: Amenities
The TV was not working. She told me half of them were not working but maintenance was trying to fix it. There was no connection so it was not a remote issue. Plus the side chair had a big rip on the arm and was stained.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Cindy,We sincerely regret for your experience at our property. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Roy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We drove for 9 hours to get there with a paid reservation. Had a flat tire and arrived 12 minutes late. We called multiple times to let them know the situation and instead of checking us in, they put us as a no show and turned us away. We had to end up sleeping in our car because all of the surrounding hotels were full. Poor, poor place to stay. Very unprofessional.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 13 Mar 2024
Hi Roy,We regret that you had an unpleasant experience. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was what we needed for the time being
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 13 Mar 2024
Hi Troy,Appreciate your rating and review. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

6/10 Okay

Monica

Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Monica,Our team is glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

Tammy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our time here when we come visit Lubbock.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 6 Mar 2024
Hi Tammy,It's heartening to hear that you consistently enjoy your time here during your visits to Lubbock! It's always a pleasure to host you, and grateful for your continued loyalty. We look forward to providing you with another wonderful experience during your next stay.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD HOTEL.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 6 Mar 2024
Hi Jesus,Appreciate your rating and review. Receiving an astonishing 5-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

10/10 Excellent

Jessica, Lubbock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Experience !
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Hi Jessica,Thank you for sharing your positive experience with us! We are thrilled to hear that you had a pleasant stay. Your satisfaction is our top priority, and delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable visit soon.

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed
Stayed 5 nights in Feb 2024
Response from Sophia CSR on 4 Mar 2024
Hi Beth,Providing a restful and comfortable night's sleep is one of our top priorities, and we're glad that you enjoyed it. Your comfort is important to us, and we hope to have the pleasure of welcoming you back for another cosy stay in the future.

10/10 Excellent

Rosie

Stayed 3 nights in Feb 2024
Response from Sophia CSR on 22 Mar 2024
Hi Rosie,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 25 Feb 2024
Hi Gary,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 Okay

Larry

Liked: Cleanliness, property conditions & facilities, room comfort
Poor desk service
Poor, slow service at the desk. Not friendly at all.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Feb 2024
Hi Larry,We are sorry to hear about the inconvenience caused by these issues. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly staff and clean rooms
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Feb 2024
Hi Robert,It is heart-warming to see such a wonderful review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

madilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Feb 2024
Hi Madilyn,It is heart-warming to see such a legit rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 28 Feb 2024
Hi Robert,Thank you so much for the lovely 10-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, room comfort
Clean and quiet, with friendly service. Convenient to the West loop. I will come back.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Mar 2024
Hi Stacey,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who check us out was super nice.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Mar 2024
Hi Cynthia,We are thrilled to hear that you had a positive experience with our checkout team member. Providing exceptional customer service is a top priority for us, and delighted that our staff member's friendliness made a positive impression on you. Your kind words will be shared with our team, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.

4/10 Poor

Mari

Disliked: Cleanliness, property conditions & facilities, room comfort
We have been staying here for years and it’s always been nice .. this last time it was just me and my daughter dropping her off at colloge and there was holes in the wall , comforters were ripped and the drawers were filled with some sticky liquid
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 4 Mar 2024
Hi Mari,Thank you for being a loyal guest over the years, and we sincerely regret the disappointing experience you had during your recent stay. Your feedback regarding the condition of the room is concerning, and we assure you that this does not reflect our usual standards. Please know that we take your comments seriously, and we are addressing these issues immediately to ensure that our accommodations meet the expectations of all our guests.

6/10 Okay

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this one because it said there is RV parking and we were pulling our travel trailer. The RV parking is actually parking across unused spaces. What if they were close to half full? There would be no RV parking. Also the hot water was literally a trickle, and that is absolutely not an exageration. My trailer has better water pressure.
Stayed 1 night in Jan 2024

8/10 Good

Claudia

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 25 Feb 2024
Hi Claudia,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not impressed
Staff was nice but I don't know where are the incredible reviews came from. Our room had multiple broken items, stains on the sheets, and a musky odor in the bathroom, and there were pieces of the ceiling peelling in the lobby, and everywhere you looked there were maintenance issues or repairs needed. We will not be stopping here again.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Mar 2024
Hi Amanda,Thank you for taking the time to share your positive feedback regarding our friendly staff. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Efrain

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 1 Mar 2024
Hi Efrain,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Stay
The best economy hotel I’ve ever stayed in. My one suggestion (and it’s minor) would be to provide thicker towels, especially since fresh ones are provided every 3 days rather than every day.
Stayed 5 nights in Dec 2023
Response from Sophia CSR on 1 Mar 2024
Hi Robin,Thank you for your wonderful review and for choosing to spend your Christmas holiday with us. Glad to hear that you found our economy hotel to be the best you've ever experienced. Your feedback about thicker towels is duly noted, and we appreciate your suggestion for improvement. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 1 Mar 2024
Hi Veronica,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Laci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was great!
Stayed 2 nights in Dec 2023

10/10 Excellent

aracely

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get too. Quiet. Clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about sleep in. The staff was so helpful and kind and it was close to the edge of town so I didn't have to go far into town. I have already booked another stay, I will be back!!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Octavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
Very nice. Comfortable stay and the breakfast was good as was their coffee. Both people at the front were very friendly and helpful.
Stayed 1 night in Dec 2023

8/10 Good

Jonathon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Decent facilities, definitely I need of some TLC and a bit better upkeep but overall not a bad place to stay.
Stayed 3 nights in Dec 2023

8/10 Good

Claudia

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 25 Feb 2024
Hi Claudia,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Ken

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Communication break down
Hard to understand the registration desk person couldn't find the ice machine, not on every floor. The breakfast was pretty good
Stayed 1 night in Dec 2023

8/10 Good

Zemen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Raqual

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 1 Mar 2024
Hi Raqual,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Dalia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and breakfast was perfect, but most of all the hospitality was very warm and original! Definitely staying here again
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here about once a month and always appreciate the convenience and quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Octavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and the beds were real nice!!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jacki

Liked: Cleanliness, staff & service, property conditions & facilities
I always try to stay here when passing through Lubbock. It is quiet, safe and I can walk to the restaurant next door. The staff will go above and beyond to make sure you are confortable and have everything you need.
Stayed 1 night in Nov 2023