Outdoor pool

Reviews of Valley Inn

2 out of 5
Valley Inn
10621 Sepulveda Blvd, Mission Hills, CA

Reviews

6.2
Rating 10 - Excellent. 259 out of 1018 reviews" "
Rating 8 - Good. 200 out of 1018 reviews" "
Rating 6 - Okay. 155 out of 1018 reviews" "
Rating 4 - Poor. 131 out of 1018 reviews" "
Rating 2 - Terrible. 273 out of 1018 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

romina

Liked: Cleanliness, staff & service, property conditions & facilities
I like my stay
Stayed 2 nights in Mar 2024
Response from mohammad hasan on 27 Mar 2024
Thank you very much . We really appreciate your feedback .We also appreciate your sharing the experience with family and friends .

6/10 Okay

Mayra

Liked: Staff & service
Everyone was nice and respectful but the room that I stayed was dirty and it smellled horrible
Stayed 1 night in Mar 2024
Response from mohammad hasan on 26 Mar 2024
We are sorry as the guest did not have good stay experience .We reviewed the HK operations and took appropriate actions . We apologize .

8/10 Good

Alma

Travelled with partner
The rooms are clean
Stayed 2 nights in Mar 2024
Response from mohammad hasan on 24 Mar 2024
Thank you very much . We really appreciate your time and concerns .

10/10 Excellent

tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from mohammad hasan on 26 Mar 2024
thank you . We really appreciate and value your feedback

10/10 Excellent

Chantall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from mohammad hasan on 24 Mar 2024
thankyou very much for a positive feedback . we will appreciate your sharing this with family and friends .

2/10 Terrible

Pavelly

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the most humiliating and discriminatory experiences I've ever had. I have diagnosed PTSD and Epilepsy so my companion is of course my sevice buddy who when outside is always on a leash and more chill than I am. I read that someone's stuff went missing. So I decided that when I was not there I did not want anyone in my room. So I politely informed housekeeping that I would keep it tidy and I knew she had more than enough work and that I would only need towels. My stay was for 3 days. I paid 4 more day online because I had an appointment and wouldn't make it on time if I had to get my belongings and organize them. So I informed front desk and he said B4 you pay management and housekeeping supervisor want to talk to you. I found that so odd as I was gone all day and came at night. So they both started with the fact that they needed to perform a room inspection because of me not allowing anyone in the room and I said because of their policy that if anyone steals that is not their problem. So they said that since I had a dog that they could damage the room. Long story short they said that they knew know that there were federal laws about service animals but they had different laws in their hotel and animals were not welcome. To please not to extend my stay another and vacate the premises in the morning. They then from my deposit kept 50.00 because of dirty towels. One that I used to dry the bathroom floor after showering and the other to wipe theifilthy AC/Heat unit
Stayed 3 nights in Mar 2024
Response from mohammad hasan on 26 Mar 2024
We are sorry as the guest went through a bad experience .Nevertheless , Hotel needs to operate under a certain guideline and the guests are expected to honor the guidelines which are communicated at the time of check in . the guest had dogs , birds and damaged lot of towels .Considering those as significant violations the hotel management marked the guest as DNR .

8/10 Good

Pedro

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from mohammad hasan on 19 Mar 2024
Thank you for the feedback on staying with us . We really appreciate it .

10/10 Excellent

Jackson Harris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my destination
Stayed 1 night in Mar 2024
Response from mohammad hasan on 18 Mar 2024
thank you for the feedback .We really appreciate it .

2/10 Terrible

Sergio

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On my second night someone just walks in my room ...
Stayed 2 nights in Mar 2024
Response from mohammad hasan on 19 Mar 2024
We put this guest in our DNR (DO NOT RENT ) list . The room was not only roughly over used but was also left as a super dirty condition . Though it is a non smoking property , the guest smoked and largely violated the hotel policies .We are sorry but we need to keep all the concerned rightly informed .

6/10 Okay

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from mohammad hasan on 12 Mar 2024
Thank you for the feedback . We really appreciate it .

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from mohammad hasan on 9 Mar 2024
Thank you for the feedback . We really appreciate it

2/10 Terrible

Laura

There was poop all over the shower
Stayed 1 night in Mar 2024
Response from mohammad hasan on 4 Mar 2024
It was not poop actually . Water was back flowing and right away we moved the guest to another room and put the other room on maintenance . We are really sorry for the inconvenience.

10/10 Excellent

Hakim

Stayed 1 night in Dec 2023
Response from mohammad hasan on 4 Mar 2024
Thank you for the feedback . We really appreciate it .

6/10 Okay

Avelyn

Stayed 1 night in Feb 2024
Response from mohammad hasan on 4 Mar 2024
Thankyou for the feedback .

2/10 Terrible

Jacob

Disliked: Cleanliness, amenities
Got kicked out because of a toilet overflowing and using a towel to pick it up. When they did not offer any service to clean it up themselves
Stayed 3 nights in Feb 2024
Response from mohammad hasan on 20 Feb 2024
We had to let the guest go because of the policy violation We are not pet friendly , Guest had a big Dog .The guest did not want to take the room service .Damaging towels and linens everyday . .Nevertheless , we are sorry as we could not accommodate the guest further ,

10/10 Excellent

Saan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower head
Stayed 1 night in Feb 2024
Response from mohammad hasan on 18 Feb 2024
thank you very much . We really appreciate your feedback .

8/10 Good

Burger

Stayed 1 night in Feb 2024
Response from mohammad hasan on 21 Mar 2024
Thank you for the feedback . We really appreciate it .

6/10 Okay

Guadalupe

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from mohammad hasan on 14 Feb 2024
thanks for the feedback

6/10 Okay

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from mohammad hasan on 14 Feb 2024
Thanks for the feedback

10/10 Excellent

Danielle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will always go back to this room lots of fun and safe.
Stayed 1 night in Dec 2023
Response from mohammad hasan on 8 Feb 2024
Thank you for the feedback . pl share this with your friends and family .

10/10 Excellent

Danielle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place it was nice quit and secure.
Stayed 1 night in Dec 2023
Response from mohammad hasan on 14 Feb 2024
thank you for the feedback

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon checking in, the price I reserved was $20 higher than the price shown without a reservation. I was told I couldn't change it. No nightstand lighting for reading. Very low grade toilet paper. No continental breakfast. Vending machine low on stock. Just a bad experience all around.
Stayed 1 night in Feb 2024
Response from mohammad hasan on 14 Feb 2024
Sorry for a bad experience you had .We can not change any kind of online reservation .Based on the inventory situation and wk days /wk ends factors rates always varies .We took notes for management actions on your other area of concerns . We really appreciate. thank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from mohammad hasan on 4 Feb 2024
thank you

2/10 Terrible

soheil, los angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
It doesn't get worse than this. Staff was very rude.
Stayed 1 night in Jan 2024
Response from MOHAMMAD HASAN on 31 Jan 2024
Sorry for the bad experience you had staying with us .We really apologize and noted your concern for our review .

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The landscaping is the main presentation when you drive in it was not really being taken care of this stay was OK but there are small repairs I need to be made cabinets with loose knobs or missing knobs some molding deteriorating , but quiet, bottom floor near Pool..
Stayed 1 night in Jan 2024
Response from MOHAMMAD HASAN on 30 Jan 2024
Thank you very much for a very thoughtful review . We noted the recommendations for the needful .

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Calm and quiet atmosphere.
Stayed 1 night in Jan 2024
Response from Mohammad Hasan on 31 Jan 2024
thank you for the feedback .

8/10 Good

Jarron

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from mohammad hasan on 31 Jan 2024
thank you for the feedback

10/10 Excellent

Konstantin

Stayed 1 night in Jan 2024
Response from mohammad hasan on 31 Jan 2024
thank you very much

10/10 Excellent

Armen, Panorama City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from mohammad hasan on 31 Jan 2024
thank you very much

2/10 Terrible

Piyush

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from mohammad hasan on 31 Jan 2024
We are sorry for a bad stay that you experienced . It would help improve the situation if you could have specified the area of your concern ,

4/10 Poor

William

Business traveller
Liked: Staff & service
My room was really cold, the heat would only go up to 66 degrees.
Stayed 2 nights in Jan 2024
Response from mohammad hasan on 4 Feb 2024
Our Thermostat for all the AC UNITS located on the 2nd floor (main buildings ) are wall mounted . You might have missed it . We are really for the inconvenience though .

8/10 Good

Manuel, Temple City

Liked: Cleanliness, amenities
Older but comfortable room. Quiet and I had a great night sleep on a very comfortable bed. Super staff.
Stayed 1 night in Jan 2024
Response from mohammad hasan on 31 Jan 2024
Thank you very much . We feel good learning that you had a great stay .

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Dec 2023
Response from mohammad hasan on 31 Jan 2024
thank you very much for the feedback .

10/10 Excellent

Alex

Stayed 4 nights in Jan 2024
Response from mohammad hasan on 31 Jan 2024
thank you very much .

10/10 Excellent

tommy

Stayed 1 night in Jan 2024
Response from Mohammad Hasan on 31 Jan 2024
Thank you very much for the feedback . please share your experience with family and friends .

10/10 Excellent

ZINEB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from mohammad hasan on 15 Feb 2024
thank you for the feedback . we appreciate your sharing this with family and friends .

2/10 Terrible

Damaris B.

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from mohammad hasan on 18 Feb 2024
We see you not happy staying with us . Would help addressing those issues of your concern if you could be specific .

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible. I should have read more reviews. Furniture had people’s names scratched into it, run down, but at first glance was clean enough. Read a few reviews. Tried sleeping despite all the reviews about cockroaches. Went to the bathroom, turned in the light and boom, cockroach. Promptly checked out and requested a refund. They tried to get me to “take a different room”. No thank you, I doubt I’ll like those cockroaches any better!
Stayed 1 night in Dec 2023
Response from mohammad hasan on 18 Feb 2024
We are really sorry for the inconvenience .

10/10 Excellent

CHARLIE P

Stayed 1 night in Dec 2023
Response from mohammad hasan on 31 Jan 2024
thank you very much . pl share your experience with your family and friends .

6/10 Okay

Renzo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in and out was fast . The beds were confortable. And fairly clean I like the location and is worth it every penny but the outside of the hotel need cleaning and better maintenance in the two main structures and a fresh paint coat to make it look mainly updated
Stayed 1 night in Dec 2023
Response from mohammad hasan on 18 Feb 2024
thank you .

10/10 Excellent

Jefri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from Mohammad Hasan on 31 Jan 2024
thank you very much for posting a good rating .

10/10 Excellent

Renzo

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mohammad hasan on 31 Jan 2024
thank you very much for quite a good rating . please share your experience with your family and friends .

8/10 Good

Olga

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy and convenient. Had the ADA room in which made all things with my mom easy. Only thing was the bed was a little too high for her.
Stayed 2 nights in Dec 2023
Response from mohammad hasan on 31 Jan 2024
thank you very much . we noted down your concern of the bed height

2/10 Terrible

Rogelio

Travelled with family
Disliked: Cleanliness
They don’t clean every day
Stayed 3 nights in Dec 2023

2/10 Terrible

Scott

Travelled with partner
Disliked: Staff & service, property conditions & facilities
i was made me wait 10 minutes while was on the phone and then checked the person the arrived after me first. The hotel rooms do not have heat. They only have A/C. How can you have a hotel and no way for guests to stay warm ???
Stayed 1 night in Dec 2023
Response from mohammad hasan on 30 Jan 2024
We are sorry for the inconvenience .All our AC units has its heating options . Only the 2nd floor rooms in the main building has its thermostat (includes the heating option) are wall mounted . Thank you

2/10 Terrible

Daniel

Stayed 1 night in Dec 2023
Response from mohammad hasan on 4 Feb 2024
We are really sorry for the unpleasant stay you had with us . If you could specify the area of your concern that would help address those issues !

4/10 Poor

PATRICK

Stayed 1 night in Dec 2023
Response from mohammad hasan on 18 Feb 2024
Sorry . Look like you did not have a great stay .

4/10 Poor

VARUJON

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MOHAMMAD HASAN on 30 Jan 2024
thank you for the feedback .

6/10 Okay

Jose

Business traveller
Liked: Cleanliness, staff & service
hotel looked like it was going under remodel, shower was spray out from behind air rater, bed was hard, bed covers had holes, floors wasn't swept up, room felt like a prison room walls were empty no pictures or decoration. Front deck service was excellent, security around the grounds was great security entrance and guard doing there rounds.
Stayed 1 night in Dec 2023
Response from MOHAMMAD HASAN on 30 Jan 2024
yes, we are remodeling our rooms ..We are also putting our efforts for improving the quality of the room service . thank you .

6/10 Okay

Ljubomir

Stayed 1 night in Dec 2023
Response from mohammad hasan on 30 Jan 2024
thank you for the feedback