Lobby

Reviews of Quality Inn Burbank Airport

2.5 out of 5
Quality Inn Burbank Airport
2255 N. Buena Vista St, Burbank, CA

Reviews

7.4

Good

Rating 10 - Excellent. 232 out of 658 reviews" "
Rating 8 - Good. 161 out of 658 reviews" "
Rating 6 - Okay. 119 out of 658 reviews" "
Rating 4 - Poor. 68 out of 658 reviews" "
Rating 2 - Terrible. 78 out of 658 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Glen

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
smoke alarm went off at random times all night
Stayed 2 nights in Apr 2024

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to airport - excellent. Did not spend any time on property other than sleeping.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent employees
Stayed 6 nights in Apr 2024

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, room was clean and the front desk was very helpful, this is the place I will stay at from now on when flying out of burbank. No complaints at all
Stayed 1 night in Apr 2024

6/10 Okay

Tony

Business traveller
Liked: Staff & service
Right off the Fwy.
Stayed 1 night in Apr 2024
Response from General Manager . on 12 Apr 2024
Dear Tony ,Thank you for taking the time to share your feedback with us. We appreciate your review, and we're glad to hear that our hotel's convenient location right off the freeway was beneficial for your stay.We're always looking for ways to improve, so if there's anything specific we can do to enhance your experience next time, please feel free to let us know. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

10/10 Excellent

MARTINO

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is close to airport
Stayed 1 night in Apr 2024
Response from General Manager . on 12 Apr 2024
Dear Martino ,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel's proximity to the airport convenient, and we appreciate your perfect rating of 5 out of 5!If you have any additional comments or if there's anything else we can do to further enhance your experience, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the future.Best regards,

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 3 nights in Apr 2024
Response from General Manager . on 10 Apr 2024
Dear Charles ,Thank you for your wonderful feedback! We are thrilled to hear that you received excellent customer service during your stay with us. Providing exceptional service is at the heart of everything we do, and it's truly rewarding to know that our efforts have made a positive impact on your experience.Your kind words are greatly appreciated and will serve as motivation for our team to continue delivering top-notch service to all our guests. We look forward to welcoming you back for another outstanding stay in the future.Best Regards

10/10 Excellent

Akisha

Travelled with family
Liked: Cleanliness, staff & service
Easy to get to
Stayed 1 night in Apr 2024
Response from General Manager . on 12 Apr 2024
Dear Akisha ,Thank you for your feedback! We're delighted to hear that you found our hotel easy to get to, and we appreciate your perfect rating of 5 out of 5!Providing convenient access for our guests is one of our top priorities, and we're glad that our location met your needs.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.Best regards,

6/10 Okay

Rebecca

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what the pictures portray. The room was nice but I did not want to bring my kids to the pool, or the breakfast. Staff was so nice but the building is falling apart and smelled awful everywhere around it. Homeless man in the “lobby”
Stayed 1 night in Apr 2024
Response from General Manager . on 12 Apr 2024
Dear Rebecca ,Thank you for taking the time to share your feedback with us. We sincerely apologize for the discrepancies between our property and the pictures you saw prior to your stay.We understand the importance of providing a safe and pleasant environment for all of our guests, including families. We apologize for any discomfort you experienced due to the condition of our facilities and the presence of undesirable odors. Rest assured, we take these concerns seriously and are actively working to address them.Your kind words about our staff are greatly appreciated, and we will be sure to pass along your compliments to them.We apologize for any inconvenience caused during your stay, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Best regards,

6/10 Okay

Ashley, Concord

Travelled with family, Travelled with family and small children
Liked: Staff & service
Older hotel that they just slap poured some fresh paint on. Convenient and right off the freeway.
Stayed 4 nights in Apr 2024
Response from General Manager . on 12 Apr 2024
Dear Ashley ,Thank you for sharing your feedback with us. We appreciate your comments regarding our hotel.We understand that our property may not meet all guests' expectations, and we apologize for any inconvenience caused by its age. Please know that we continuously strive to improve our facilities and services to provide a comfortable stay for our guests.We're glad to hear that you found our location convenient, and we appreciate your positive feedback in this regard.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Best regards,

6/10 Okay

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Its located in convenient area the only this is the building is a bit dated
Stayed 3 nights in Apr 2024
Response from General Manager . on 12 Apr 2024
Dear Jose ,Thank you for your feedback! We're glad to hear that you found our hotel's location convenient.We appreciate your comments regarding the condition of our building. Please know that we take all feedback seriously, and we are continuously working to improve our facilities to provide a better experience for our guests.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Best regards,

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Female employee at the front desk would not let me use a restroom. She stated there wasn't a public one. She didn't offer another option of opening up a room to use. Customer service needs improvement and I have a medical condition. Didn't want to argue with her so I stood there as she helped the lady before me. Won't be back here.
Stayed 1 night in Mar 2024
Response from General Manager . on 12 Apr 2024
Dear Kathleen,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered at our front desk.While we do not have a public restroom for guests due to safety and liability reasons, we understand the importance of accommodating guests with medical needs. We regret that our front desk employee did not offer an alternative solution to assist you during this situation.Please be assured that we will address this matter with our team to ensure that all guests are provided with the necessary assistance and accommodations. Your feedback is valuable to us as we continuously strive to improve our service.If there's anything else we can do to make this right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and very helpful.
Stayed 1 night in Mar 2024
Response from General Manager . on 12 Apr 2024
Dear Daniel ,Thank you for your positive feedback! We're delighted to hear that our staff was kind and helpful during your stay. Providing excellent service is a top priority for us, and we're glad that we could meet your expectations.If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Miroslava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager . on 12 Apr 2024
Dear Miroslava,Thank you for taking the time to rate your stay with us! We're thrilled to see that you had an excellent experience, reflected in your perfect score of 5 out of 5.If you have any specific feedback or if there's anything we can do to further enhance your experience next time, please feel free to reach out. We appreciate your support and hope to have the pleasure of welcoming you back in the future.Best regards,

4/10 Poor

Heidi

Travelled with family
Liked: Staff & service
Disliked: Amenities
SUPER noisy - the hotel has outdoor entrances, but the hallways echo. We heard people running by multiple times during out stay. There was someone screaming for an hour in the middle of the night - sounded like police may have been called, so eventually it got quiet. The staff were great, but I would probably not stay here again.
Stayed 1 night in Mar 2024
Response from General Manager . on 12 Apr 2024
Dear Heidi,Thank you for sharing your feedback with us. We apologize for the noise disturbances you experienced during your stay. Providing a peaceful and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your kind words about our staff, and we will address your concerns with our team to ensure that steps are taken to minimize noise disruptions in the future.If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

6/10 Okay

Claudia

Disliked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from General Manager . on 29 Mar 2024
Dear Claudia ,Thank you for sharing your feedback with us. We appreciate your honest evaluation of your recent stay at our hotel. While we're glad to see that your experience was satisfactory overall, we also understand that there may be areas where we can improve.Your feedback is invaluable to us as we continuously strive to enhance the quality of our services and facilities. If there are any specific areas that you believe we could address to make your stay more enjoyable in the future, please feel free to let us know.We hope to have the opportunity to welcome you back for an even better experience during your next visit.regards,

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is terrible. Do not recommend.
Stayed 7 nights in Mar 2024
Response from General Manager . on 29 Mar 2024
Dear Jessica,We're disheartened to hear about your disappointing experience at our hotel. Your satisfaction is our top priority, and it's disheartening to learn that we failed to meet your expectations. We would like to understand more about the issues you encountered during your stay so that we can address them promptly and ensure that they do not recur in the future.Please accept our sincere apologies for any inconvenience or discomfort you experienced. We strive to provide a pleasant and enjoyable stay for all our guests, and we regret that we fell short in your case. If there is anything specific that we can do to address your concerns or make amends, please don't hesitate to reach out to us directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your faith in our hotel during any future visits.Best regards,

10/10 Excellent

LaFaries

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean and safe. The staff was outstanding
Stayed 1 night in Mar 2024
Response from General Manager . on 29 Mar 2024
Dear LaFaries,Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you found our hotel to be excellent, clean, and safe. It's wonderful to know that our staff provided outstanding service during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,

6/10 Okay

patricia, boise

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
There was no coffee during our 3 day stay, breakfast selection was very limited. The breakfast room was crowded and often not accessible. We ended up eating breakfast out. However our room was clean and comfortable. That was most important to us.
Stayed 3 nights in Mar 2024
Response from General Manager . on 29 Mar 2024
Dear patricia, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay, particularly with the limited breakfast selection and the crowded breakfast room. However, we're pleased to hear that you found your room to be clean and comfortable, as guest comfort is our top priority. Your comments will help us to improve our services for future guests, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Best regards,

2/10 Terrible

Maher

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager . on 29 Mar 2024
Dear Maher,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of your expectations during your stay.We would appreciate the opportunity to learn more about your specific concerns so that we can address them appropriately. If you're willing to provide more details about your experience, please feel free to reach out to us directly. Your satisfaction is our top priority, and we want to ensure that any issues you encountered are resolved to your satisfaction.Thank you for bringing your concerns to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Best regards,

2/10 Terrible

Jaqueline

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I stayed with my family 2 nights and no one clean our room, I called front desk to find out why and the receptionist was rude and answered that we should it read the hotel policy when checking in because it says that the customer supposed to request room service in the morning. Honestly this was unexpected and it seems that from now on I need to check that detail in every hotel I stay. This is the first hotel is not taking care of rooms unless are upon request.
Stayed 2 nights in Mar 2024
Response from General Manager . on 29 Mar 2024
Dear Jaqueline ,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your recent stay regarding our housekeeping policy.We understand that our housekeeping policy may not have been clearly communicated to you upon check-in, and for that, we apologize. While it is our standard practice to provide housekeeping service upon request and after every third night for longer stays, we regret if this was not made explicitly clear to you.We appreciate your feedback and will take steps to ensure that our policies are communicated more effectively to our guests in the future. Your comfort and satisfaction are important to us, and we apologize for any frustration caused.If there's anything else we can do to make it right or if you have any further questions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay, clean rooms.
Stayed 3 nights in Mar 2024
Response from General Manager . on 29 Mar 2024
Dear Laura,Thank you for your recent stay and for sharing your feedback. We're delighted to hear that you had a pleasant and peaceful experience with us. Providing clean and comfortable accommodations is our top priority, and we're thrilled that you found our rooms to meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back for another excellent stay.Best regards,

10/10 Excellent

Jose

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Mar 2024
Response from General Manager . on 20 Mar 2024
Dear Jose ,Thank you for taking the time to rate your recent stay with us.We're thrilled to see that you had a perfect experience during your time at our hotel. Providing exceptional service and exceeding our guests' expectations is always our goal, and we're delighted to have achieved that during your stay.If there's anything specific that stood out to you or any feedback you'd like to share, please feel free to let us know. We value your input and strive to continuously improve our services.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,

2/10 Terrible

Pam

Business traveller
Disliked: Staff & service, property conditions & facilities
I wont reccomend this property.
Stayed 1 night in Mar 2024
Response from General Manager . on 20 Mar 2024
Dear Pam ,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our property did not meet your expectations.We strive to provide all our guests with a comfortable and enjoyable stay, and we regret any shortcomings you encountered during your time with us.If there are specific aspects of your stay that you believe we could improve upon, we would appreciate any additional feedback you can provide. Your input is valuable to us as we continuously work to enhance our guest experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Sincerely,

8/10 Good

Patti

Travelled with family
Liked: Cleanliness, staff & service
Staff was pleasant and friendly.
Stayed 1 night in Mar 2024
Response from General Manager . on 20 Mar 2024
Dear Patti,Thank you for your kind words regarding our staff. We are delighted to hear that you found them pleasant and friendly during your stay. Providing excellent customer service is one of our top priorities, and we're thrilled to know that our team made a positive impression on you.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant experience in the future.Best regards,

8/10 Good

Amar

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager . on 20 Mar 2024
Dear Amar ,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear that your experience was satisfactory overall.If there are any specific areas where we can improve or if you have any additional feedback to share, please feel free to let us know. We're committed to providing the best possible experience for all our guests and value your input.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,

8/10 Good

Karl

Travelled with partner
Lots of great shopping near by
Stayed 1 night in Mar 2024
Response from General Manager . on 20 Mar 2024
Dear Karl,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed the convenient shopping options nearby.If there are any areas where we can further enhance your experience and earn that extra star, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to ensuring you have a comfortable and enjoyable stay.We hope to have the opportunity to welcome you back soon for another pleasant visit.Best regards,

8/10 Good

Bryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing is you hear a lot of noises like traffic n wind since it's next to the highway but besides that our stay was great
Stayed 2 nights in Mar 2024
Response from General Manager . on 20 Mar 2024
Dear Bryan ,Thank you for sharing your feedback with us. We're pleased to hear that you had a great stay overall.We understand that the noise from the highway may have been a bit bothersome, and we apologize for any inconvenience this may have caused. If you ever find yourself staying with us again and prefer a quieter room, please don't hesitate to let us know, and we'll do our best to accommodate your request.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,

2/10 Terrible

Erin Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager . on 29 Mar 2024
Dear Erin ,We are sorry to learn that your experience fell short of your expectations during your recent stay with us. Your satisfaction is important to us, and we regret any shortcomings that may have impacted your visit. We would appreciate it if you could provide us with more details about your stay so that we can address any concerns you may have had. Our goal is to ensure that all guests have a comfortable and enjoyable stay, and we take your feedback seriously.We value your input and use it to improve our services and facilities for future guests. If there is anything specific that we can do to make amends or address any issues you encountered, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Thank you for taking the time to share your feedback with us.

6/10 Okay

Mario

The hotel was very close to the freeway and was noisy.
Stayed 1 night in Mar 2024
Response from General Manager . on 20 Mar 2024
Dear Mario ,Thank you for taking the time to share your feedback with us.We apologize for any inconvenience you experienced due to the noise from the nearby freeway. We understand that a peaceful environment is crucial for a restful stay, and we regret that we were unable to provide this for you.Please know that your feedback is valuable to us, and we will use it to make improvements where possible. If you decide to stay with us again in the future, please don't hesitate to reach out to our team, and we will do our best to ensure a more comfortable and enjoyable experience for you.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back under better circumstances.Best regards,

4/10 Poor

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager . on 20 Mar 2024
Dear Hector ,Thank you for sharing your feedback with us.We're sorry to hear that your experience did not meet your expectations. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short during your visit.Your feedback is important to us, and we will use it to identify areas for improvement and ensure that similar issues do not occur in the future. If there are specific concerns you would like to address or if there is anything we can do to make amends, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager . on 20 Mar 2024
Dear Guadalupe ,Thank you for taking the time to rate your recent stay with us.We're thrilled to see that you had a perfect experience during your time at our hotel. Providing exceptional service and exceeding our guests' expectations is always our goal, and we're delighted to have achieved that during your stay.If there's anything specific that stood out to you or any feedback you'd like to share, please feel free to let us know. We value your input and strive to continuously improve our services.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,

10/10 Excellent

Natalia, Tacoma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very clean. I wish it would have seating area downstairs.
Stayed 4 nights in Mar 2024
Response from General Manager . on 10 Mar 2024
Dear Natalia,Thank you for sharing your feedback. We're delighted to hear that you found your room to be clean during your stay.Our team works diligently to ensure that every guest enjoys a comfortable and hygienic environment. Your positive comments motivate us to maintain our high standards of cleanliness.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Fernando

Stayed 2 nights in Mar 2024
Response from General Manager . on 12 Apr 2024
Dear Fernando ,Thank you for taking the time to rate your stay with us! We're delighted to see that you had an excellent experience, reflected in your perfect score of 5 out of 5.If you have any specific feedback or if there's anything we can do to further enhance your experience next time, please feel free to reach out. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,

8/10 Good

Veronika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value
Stayed 1 night in Mar 2024
Response from General Manager . on 10 Mar 2024
Dear Veronika,Thank you for your feedback. We're pleased to know that you found our hotel to be a good value during your stay.We strive to offer our guests comfortable accommodations at affordable prices. Your satisfaction is important to us, and we're glad to hear that you found value in your experience with us.If there's anything else we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another enjoyable visit.

10/10 Excellent

Keyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager . on 8 Mar 2024
Dear Keyla,Thank you for taking the time to rate your experience with us. We're thrilled to see that you had a fantastic stay and awarded us a perfect score of 5 out of 5!Your satisfaction is our top priority, and we're delighted to know that we met your expectations during your time with us. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share.We appreciate your feedback and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,

10/10 Excellent

Jose

Business traveller
Excellent
Stayed 6 nights in Feb 2024
Response from General Manager . on 8 Mar 2024
Dear Jose ,Thank you for taking the time to rate your experience with us. We're thrilled to see that you had a fantastic stay and awarded us a perfect score of 5 out of 5!Your satisfaction is our top priority, and we're delighted to know that we met your expectations during your time with us. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share.We appreciate your feedback and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from General Manager . on 5 Mar 2024
Dear Juan ,Thank you for your feedback. We are delighted to hear that you had a great experience during your stay with us.If you have any specific comments or suggestions on how we can further improve our services, please feel free to share them with us.We look forward to welcoming you back to Quality Inn Burbank in the future.Best regards,

6/10 Okay

sogomon

Stayed 4 nights in Feb 2024
Response from General Manager . on 29 Mar 2024
Dear sogomon,Thank you for staying with us and for sharing your feedback. We appreciate your input, as it helps us to continually improve our services.If there are any specific areas where you feel we could have done better or if you have any concerns you'd like to discuss further, please feel free to reach out to us. We value your feedback and want to ensure that we address any issues you may have experienced during your stay.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

8/10 Good

Jaimee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was noisy due to the train and car traffic
Stayed 2 nights in Feb 2024
Response from General Manager . on 5 Mar 2024
Dear Jaimee,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced due to noise during your stay.Unfortunately, being located near a train station and major roadways can sometimes result in increased noise levels. However, we do provide earplugs upon request to help mitigate any disturbances.Please know that your comfort is important to us, and we appreciate your understanding. If you decide to stay with us again in the future, we'll do our best to ensure a quieter and more enjoyable experience.Best regards

10/10 Excellent

Maria D

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from General Manager . on 29 Feb 2024
Dear Maria D ,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our accommodations clean and that you had a satisfactory experience during your stay with us.If there's anything else we can assist you with or if you have any additional comments you'd like to share, please don't hesitate to reach out. We value your input and strive to ensure every guest has a comfortable and enjoyable stay.We look forward to welcoming you back to Quality Inn Burbank in the future.Best regards,

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from General Manager . on 29 Feb 2024
Dear Silvia ,Thank you for your excellent rating! We're delighted to hear that you had a wonderful experience during your stay at Quality Inn Burbank.If you have any specific feedback or suggestions on how we can continue to improve our services, please feel free to share them with us. Your input is invaluable to us as we strive to provide the best possible experience for all our guests.We hope to have the pleasure of welcoming you back again in the future for another exceptional stay.Best regards,

2/10 Terrible

Jose

I have robbed 100 dollars they ask me for a 100 dollars deposit after I had pay for my room after checking out they said it was gonna be refunded but now they have said no deposit was made
Stayed 1 night in Feb 2024
Response from General Manager . on 29 Feb 2024
Dear Jose ,Thank you for reaching out to us regarding your concern about the security deposit. We understand the importance of addressing this matter promptly.To assist you further and provide documentation confirming that no security deposit has been collected from your account, we kindly ask you to share your email address with us. Upon receiving your email address, we will promptly send you the necessary documentation for your records.We apologize for any inconvenience this may have caused and appreciate your cooperation in resolving this issue. Please feel free to reach out to us if you have any further questions or concerns.Thank you for choosing Quality Inn Burbank. We look forward to assisting you.Best regards,

10/10 Excellent

Sonia, Shafter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from General Manager . on 29 Feb 2024
Dear Sonia ,Thank you for your fantastic rating! We're delighted to hear that you had an excellent experience during your stay with us at Quality Inn Burbank.If there's anything specific that stood out to you or any suggestions you have for how we can continue to improve, please feel free to let us know. Your feedback is invaluable to us as we strive to provide the best possible service to all our guests.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Best regards,

8/10 Good

Erixss N

Travelled with family
Liked: Cleanliness, staff & service
It was clean Just a little out dated not enough space.
Stayed 2 nights in Feb 2024
Response from General Manager . on 26 Feb 2024
Dear Erixss N ,Thank you for your feedback regarding your recent stay. We're glad to hear that you found the cleanliness of our facilities satisfactory. However, we apologize for any inconvenience caused by the outdated appearance and limited space in your room. Your comments are valuable to us as we continuously strive to improve our guests' experiences. If there's anything specific you believe we could do better, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back for a more enjoyable stay in the future.Warm regards,

8/10 Good

tree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and responsive staff. They were quick to respond to issues we had. Although breakfast was included, it was a bit lacking and the breakfast area was cramped. I would stay here again for another short stay, but not for long.
Stayed 1 night in Feb 2024
Response from General Manager . on 26 Feb 2024
Dear tree,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff to be friendly and responsive, and we're glad we could promptly address any issues you encountered during your stay.We appreciate your feedback regarding the breakfast offerings and the layout of the breakfast area. Your comments help us identify areas for improvement, and we'll certainly take them into consideration as we strive to enhance our guests' experience.We're pleased to hear that you would consider staying with us again for another short visit. Should you decide to return, we'll do our best to ensure your next stay is even more enjoyable.If you have any further comments or suggestions, please feel free to reach out to us directly. We value your input and look forward to the opportunity to welcome you back in the future.Warm regards,

6/10 Okay

Elisabeth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Overall rating 3 stars. This was fine for our quick weekend stay. The good: -The property and facilities were clean. Bed linens, bathroom, floors were clean inside the rooms -The elevator worked the entire trip & luggage carts were available for convenience. -Vending Machines & ice machines were working. - parking was available -grab and go breakfast was offered. This helped us in a rush. Fast food option on sight as well. The bad: - The parking lot was a bit tight. I’m happy it was available but the lot spaces were always packed and the garage spaces were tight. It was hard for our guest with mobility issues to have enough space to get out, and it was too tight to load/unload our baby carrier. - Our bathtub had trouble draining halfway through our stay and took over 18 hours to completely drain our last day. -The hot tub (and pool) were closed a majority of our stay despite being told the hot tub was open. -Our room door had such a large gap in between that we could hear people and traffic all night & light was shining in our room every day. This didn’t feel too secure.
Stayed 3 nights in Feb 2024
Response from General Manager . on 26 Feb 2024
Dear Elisabeth ,Thank you for sharing your detailed feedback with us. We're pleased to hear that you found our property clean and well-maintained, and that you appreciated the convenience of amenities like the functioning elevator, vending machines, and grab-and-go breakfast.We apologize for the challenges you experienced during your stay. We understand that the parking situation was less than ideal, especially for guests with mobility issues, and we apologize for any inconvenience caused by the tight spaces. Additionally, we're sorry to hear about the issues with the bathtub draining and the misinformation regarding the hot tub availability.Regarding the room door, we appreciate you bringing this to our attention. We'll be sure to investigate and address any gaps to ensure our guests have a comfortable and secure stay.Your feedback is invaluable to us, and we will use it to make improvements for future guests. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Sincerely,

4/10 Poor

Daniel

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Hot tub and heated pool not functional as promised. Breakfast was not as advertised. Rooms smelled of mildew mold. Furnace/AC unit smelled terrible. Wouldn't recommend staying with your family for a universal trip
Stayed 2 nights in Feb 2024
Response from General Manager . on 26 Feb 2024
Dear Daniel ,Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Burbank.We sincerely apologize for the disappointment and inconvenience you experienced during your stay. It is regrettable that our hot tub and heated pool were not functional as promised, and we understand the frustration this may have caused. Additionally, we apologize for the discrepancies with the breakfast offerings and the unpleasant odor in your room.Please be assured that we take your feedback seriously, and we will address these issues with our team to ensure such issues are promptly resolved to prevent similar occurrences in the future.We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards,

4/10 Poor

Goldy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room smelled very bad, the shower was old and not a good experience to use. I cut my stay short and lost money but I needed to leave.
Response from General Manager . on 26 Feb 2024
Dear Goldy,We sincerely apologize for the unpleasant experience you encountered during your recent stay at Quality Inn Burbank.It's disappointing to hear about the issues you faced with the room odor and the condition of the shower. Please know that your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion.We understand your decision to cut your stay short, and we apologize for any inconvenience or financial loss you experienced as a result. We will address the issues you mentioned to ensure that they are promptly resolved and do not occur in the future.We value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

10/10 Excellent

Ralph

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from General Manager . on 26 Feb 2024
Dear Ralph ,Thank you for taking the time to rate your recent stay at Quality Inn Burbank.We're delighted to see that you had a fantastic experience with us and awarded us a perfect score! Providing exceptional service and accommodations is our top priority, and we're thrilled that we met your expectations.Your satisfaction is important to us, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,