Suite, 1 King Bed, Balcony (Beverly Hills) | Premium bedding, down duvets, pillow-top beds, in-room safe
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Reviews of Cameo Beverly Hills

5 out of 5
Cameo Beverly Hills
1224 Beverwil Dr, Los Angeles, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 547 out of 1002 reviews" "
Rating 8 - Good. 209 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Javid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Apr 2024
Response from Aisha James on 17 Apr 2024
Dear Javid,Thank you for your taking the time to review our hotel and provide such positive rating. We look forward to hosting you again soon for your future travel needs at Cameo Beverly Hills.

6/10 Okay

Creshondra Rose and Justin

Liked: Staff & service, property conditions & facilities
I liked the location of the property and the staff. The rooms need some new furniture and updates.
Stayed 3 nights in Apr 2024
Response from Aisha James on 17 Apr 2024
Dear Creshondra,Thank you for your taking the time to review our hotel and provide such valuable feedback, I will new sure to pass your comments along to our entire Team. We look forward to hosting you again soon for your future travel needs at Cameo Beverly Hills.

8/10 Good

Leona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. The pool was not open when were there as it was too cold for LA. So I can't say how that area was. Hotel location was convenient easy walk to Rodeo and Lyft was quick to take us to farther site seeing activities. As for the hotel, we loved it. Our room faced Beverly Hills and you could see the Hollywood sign in the distance. The area is not high traffic so it was quiet and had beautiful views. The restaurant had great breakfast options but the lunch / dining was limited. I had pasta one night and the noodles were a bit under cooked and the sauce was very bland. My husband had the oysters and loved them. It would have been great if they had a separate room service or snack type menu, even a separate bar menu. So we ate elsewhere for all the other nights. one draw back was with the lobby/ lounge toilets one smelled horribly of urine the entire stay, I can't understand why this was not addressed with a professional cleaner. All in all we loved our stay at the Cameo, staff was fantastic and location is perfect for a relaxing getaway. We will definitely be back.
Stayed 4 nights in Apr 2024
Response from Aisha James on 15 Apr 2024
Dear Leona,Thank you for taking the time to provide such valuable feedback regarding your recent experience at Cameo Beverly Hills. We're pleased to hear that you enjoyed your time with us overall. We appreciate the comments on the areas of concern that impacted your stay in a negative manner. I will be sure to pass along all of your information to our entire team, as we love to hear when we can improve upon areas to enhance each and every guest experience. We look forward to welcoming you again soon!Yours in hospitality,

10/10 Excellent

merlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aisha James on 12 Apr 2024
Dear Merlyn,Thanks for sharing your feedback, we appreciate your valuable information regarding your recent stay. We look forward to hosting you again soon!

6/10 Okay

ARAVINDER

Travelled with partner
Centrally located
Stayed 5 nights in Mar 2024
Response from Front Office on 6 Apr 2024
Thank you for your Rating!We look forward to welcoming you back again soon!

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for part of our honeymoon- we had a balcony on city side and views did not disappoint. It’s worth noting there is no fridge/microwave in the suite. Overall, our stay was wonderful. Location was about 15/20 minute walk to stores and restaurants. We felt super safe in the area. The local restaurants close at 10 so if you are looking for a night life, you will have to taxi some where further. The staff was very friendly and the rooms were clean. Well worth the price we paid.
Stayed 2 nights in Apr 2024
Response from Aisha James on 5 Apr 2024
Hello Jordan,Thank you for taking the time to provide feedback regarding your recent stay with us. We're excited to hear that your special celebration was worth spending at Cameo Beverly Hills! We look to hosting you again soon.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love Cameo! They kept our room clean every day and the view was awesome! I will be booking with them again.
Stayed 4 nights in Mar 2024
Response from Aisha James on 5 Apr 2024
Dear Brenda,Thank you for taking the time to review our hotel and provide such an awesome rating! We're pleased to hear that your time at Cameo Beverly Hills exceeded your expectations, and we look forward to hosting you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Aisha James on 5 Apr 2024
Dear John,Thank you for taking the time to review our hotel and provide such an awesome rating! We're pleased to hear that your time at Cameo Beverly Hills exceeded your expectations, and we look forward to hosting you again soon.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aisha James on 5 Apr 2024
Dear Joshua,Thank you for taking the time to review our hotel and provide such an awesome rating! We're pleased to hear that your time at Cameo Beverly Hills exceeded your expectations, and we look forward to hosting you again soon.

10/10 Excellent

Melissa, Rosharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here overall is what we loved the most! Will definitely be coming back, thanks Cameo.
Stayed 4 nights in Mar 2024
Response from Jerin, Front Office Manager on 30 Mar 2024
Thank you for feedback!We look forward to welcoming you back to our Home!

10/10 Excellent

andie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was really nice!
Stayed 2 nights in Mar 2024
Response from Aisha James on 5 Apr 2024
Dear Andie,Thank you for taking the time to review our hotel and provide such an awesome rating! We're pleased to hear that your time at Cameo Beverly Hills exceeded your expectations, and we look forward to hosting you again soon.

10/10 Excellent

Tamico

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Mar 2024
Response from Aisha James on 28 Mar 2024
Dear Tamico,Thank you for the amazing rating and feedback regarding your recent experience at Cameo Beverly Hills! We're pleased to hear that your stay was enjoyable, we look forward to welcoming you back soon!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular establishment. By far one of my favourite places I’ve stayed at. One of the best features of Cameo Beverly Hills were how friendly and helpful the staff were.
Stayed 7 nights in Mar 2024
Response from Aisha James on 28 Mar 2024
Dear Andrew,Thank you for the amazing rating and feedback regarding your recent experience at Cameo Beverly Hills! We're pleased to hear that your stay was enjoyable, we look forward to welcoming you back soon!

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at Cameo. The hotel is quiet and we felt very safe, which is always a top priority. I thought the property was quite well maintained and it didn't feel rundown to me at all. It is walkable to Rodeo Drive which was nice since we were taking so many Ubers to get elsewhere in the city. The bed was very comfortable and the room smelled noticeably clean when we walked in. Front desk staff is nice. I did ask that a second chair be brought up for use on the balcony since there were two of us in the room who wanted to enjoy sitting outside together, but it never arrived. I also didn't realize until we had housekeeping come on our second day that the room was not fully equipped with towels when we arrived; we did not receive hand towels or a shower mat until that day. I also wish the rooms came standard with a mini fridge; I've seen from comments here that fridges can be requested but I was not informed of that. Room service was good, but the on site restaurant is a bit pricy. Overall would recommend for anyone who wants to stay in Beverly Hills!
Stayed 4 nights in Mar 2024
Response from Aisha James on 28 Mar 2024
Dear Kerri,Thank you for the amazing rating and feedback regarding your recent experience at Cameo Beverly Hills! I will be sure all your comments to our entire team! We're pleased to hear that your stay was enjoyable, we look forward to welcoming you back soon!

10/10 Excellent

Lesia

Liked: Cleanliness, staff & service, property conditions & facilities
The view from my room was very nice. The food was over priced and not good at all.
Stayed 4 nights in Mar 2024
Response from Aisha James on 28 Mar 2024
Dear Lesia,Thank you for the amazing rating and feedback regarding your recent experience at Cameo Beverly Hills! I will be sure all your comments to our entire team! We're pleased to hear that your stay was enjoyable, we look forward to welcoming you back soon!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aisha James on 28 Mar 2024
Dear Suzanne,Thank you for the amazing rating and feedback regarding your recent experience at Cameo Beverly Hills! I will be sure all your comments to our entire team! We're pleased to hear that your stay was enjoyable, we look forward to welcoming you back soon!

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Beautiful Rooms. Walkable to everything you need. Staff was good.
Stayed 2 nights in Mar 2024
Response from Aisha James on 28 Mar 2024
Dear Caleb,Thank you for the amazing rating and feedback regarding your recent experience at Cameo Beverly Hills! I will be sure all your comments to our entire team! We're pleased to hear that your stay was enjoyable, we look forward to welcoming you back soon!

10/10 Excellent

Setayesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best three days in Cameo! I was obsessed with the Beverly hills view and Nice Interior design !
Stayed 2 nights in Mar 2024
Response from Aisha James on 28 Mar 2024
Dear Setayesh,Thank you for the amazing rating and feedback regarding your recent experience at Cameo Beverly Hills! I will be sure all your comments to our entire team! We're pleased to hear that your stay was enjoyable, we look forward to welcoming you back soon!

8/10 Good

Moira

Stayed 3 nights in Mar 2024
Response from Aisha James on 9 Apr 2024
Hello Moira,Thanks for providing feedback regarding your recent stay with us. We're pleased to hear that you enjoyed your stay, and our staff exceeded your expectations. We look forward to hosting you again soon.

10/10 Excellent

FELISHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROPERTY WAS SECLUDED AND QUIET. SECURITY GUARDS ON DUTY DAILY. FRIENDLY HELPFUL CUSTOMER SERVICE. HOTEL WALKABLE AND NEAR BEST SHOPPING AREAS.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you for your Perfect Rating!

10/10 Excellent

Fausto Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you for your Perfect Rating!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place with an attentive staff. Well located
Stayed 1 night in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you for your Perfect Rating!

10/10 Excellent

Quashia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front dedsk staff was extremely freindly. the rrom was amazing witht eh view of the hollywood sign.will definitely stay here again in the future
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you for your Perfect Rating!

10/10 Excellent

Shana

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you for your Perfect Rating!

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice front desk-
Stayed 2 nights in Mar 2024
Response from Aisha James on 11 Mar 2024
Good Moring Karin,Thanks for taking the time to review our hotel. We appreciate your amazing rating. We look forward to hosting you again soon for your future travel needs with Cameo Beverly Hills!

10/10 Excellent

Shamara Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Office on 6 Mar 2024
Thank you for your Perfect Rating!We appreciate the feedback and wish to see you again soon!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 3 nights in Feb 2024
Response from Aisha James on 5 Mar 2024
Dear Emily,Thank you for taking the time to review our hotel and provide such an awesome rating! We're pleased to hear that you enjoyed your experience with us and found our staff to be nice. We look forward to welcoming you back to Cameo Beverly Hills soon!

10/10 Excellent

Jennifer Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didnt like was that the rooms did not have a mini fridge or coffee maker. The bar area downstairs did have coffee and tea each morning to offset not having a machine in the room.
Stayed 3 nights in Feb 2024
Response from Aisha James on 5 Mar 2024
Dear Jennifer,Thank you for taking the time to review our hotel and provide such an awesome rating! We're pleased to hear that you enjoyed your experience with us, I apologize for the issue with the inoperable coffee makers during your stay and a mini fridge not being in the room (they're available upon request). We look forward to welcoming you back to Cameo Beverly Hills soon!

6/10 Okay

Paul

Disliked: Staff & service, amenities, property conditions & facilities
no bar, restaurant open only from 6pm, no room service
Stayed 4 nights in Feb 2024
Response from Aisha James on 5 Mar 2024
Dear Paul,Thank you for staying with us and taking the time to review our hotel. We apologize for the inconvenience regarding the bar, restaurant hours and room service. I will be sure to pass the information on to my Food and Beverage team as we love to hear when we can improve upon areas to enhance every guest experience on all levels.

8/10 Good

Ender

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place...but needs to be updated .
Stayed 4 nights in Feb 2024
Response from Aisha James on 27 Feb 2024
Dear Ender,Thank you for taking the time to review our hotel and provide valuable feedback. We're pleased to hear that you enjoyed your stay. We look forward to welcoming back again soon for your future travel needs with Cameo Beverly Hills.

10/10 Excellent

mehran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Feb 2024
Response from Aisha James on 23 Feb 2024
Dear Mehran,Thanks for taking the time to review our hotel and provide some feedback regarding your amazing experience with us. We look forward to hosting you again soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all around beautiful place to stay needs a safe and mini fridge and it will be a 10
Stayed 2 nights in Feb 2024
Response from Aisha James on 22 Feb 2024
Dear Robert,Thank you for taking the time to review our hotel and provide such amazing, valuable feedback regarding your recent experience with us. Please note if you should come stay with us again, safes & mini fridges are available upon request. We look forward to hosting you again soon for your future travel needs with Cameo Beverly Hills!Yours In Hospitality,Aisha James

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service
All good and great price point. Parking over priced as everywhere! Building leaked a lot In rain and there’s no coffee machines in the rooms. Otherwise nice.
Stayed 7 nights in Feb 2024
Response from Aisha James on 22 Feb 2024
Dear Russell,Thank you for taking the time to review our hotel and provide such amazing feedback regarding your recent experience with us. Please be advised if you should stay with us again that in-room coffee machines are available upon request. I apologize about the water leaking in your guest room, we will be sure to pass along your comments to our entire Team as we love to hear when we can improve upon areas to enhance each and every guest experience.

4/10 Poor

BIANCA E

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Beautiful area. But the staffing awful!! 😣 We waited for drink for 30 mins, ordered then we waited for another 30 minutes they went to the back of main restaurant to mix the drink idk. They should have told us they were closed until 5 pm for the front bar. Next day we went to have breakfast, they sat us. Then NO ONE CAME BY TO SAY or ask if we were ready to order. They served some Asian people big family first. Even tho we sat first. They kept walking by us as if we were ghost. We waited for 30 mins. They would serve everyone (other races) But never to my friend and I. (we are latin we felt a bad racism) We walked out and they just saw us no one said anything or ask. It was very rude and disrespectful Bed is awful! Felt like sleeping on Motel mattress. I hope that now that they will rebuild it. It might help them to get better. Not to mention dead RATS around the place.
Stayed 1 night in Feb 2024
Response from Aisha James on 18 Feb 2024
Dear Bianca,Thank you for taking the time to review our hotel and share valuable, helpful feedback regarding your recent experience with us. I want first and foremost apologize for the lack of service and attention you endured with our food and beverage department. I apologize for the discomfort of your hotel bed as well. We treat all of our guests with the upmost respect, and everyone is treated and cared for like royalty. I will be sure to pass along ALL of your comments to our management team as we love to hear when we can improve upon areas to enhance each and every guest experience ALL levels. We hope you will return to give us a second chance to deliver the 5-star service you've come to expect when staying at Cameo Beverly Hills!Yours in hospitality,

10/10 Excellent

Janay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again!!!! Location was amazing. Views were amazing. Very classy and elegant. Love love love
Stayed 3 nights in Jan 2024
Response from Aisha James on 9 Feb 2024
Dear Janay,Thank you so much for this raving review! We're so pleased to hear your recent experience with us was enjoyable! We look forward to welcoming you back soon for your future travel needs with Cameo Beverly Hills!Yours in hospitality.Aisha James

2/10 Terrible

Yaron, West Hollywood

Stayed 5 nights in Jan 2024
Response from Aisha James on 28 Mar 2024
Dear Yaron,Thank you for sharing your rating regarding the recent stay at Cameo Beverly Hills. We apologize for the any inconveniences that impacted the low rating. We would love to hear about your stay for an opportunity to make it right if you choose to give us another chance, to host you for the future travel needs with Cameo Beverly Hills.

4/10 Poor

MEHDI, vienna

Disliked: Cleanliness, staff & service, property conditions & facilities
Property in great location but dated
Stayed 4 nights in Feb 2024
Response from Aisha James on 8 Feb 2024
Dear Mehdi,Thanks for taking the time to review our hotel and provide valuable feedback regarding your recent stay with us. I apologize for the welcome experience and the overall satisfaction of your time at Cameo Beverly Hills. We will be sure to pass this information along to the management team as we love to hear when we can improve upon areas to enhance and every guest experience on all levels. We hope that you will consider giving us a 2nd chance for your travel needs again with Cameo Beverly Hills!Yours in Hospitality,Aisha JamesLead Guest Service Agent

10/10 Excellent

Toni Revette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so luxurious. I can see why Hilton bought it. Celebrities were there for the Grammys, but ordinary people like me retreated just like them respect, patience, and kindness. I can’t wait to come back to LA and stay at this hotel.
Stayed 3 nights in Feb 2024
Response from Aisha James on 8 Feb 2024
Dear Toni,Thank you for this five-star review! I'm glad our location was perfect for your visit and that you felt so well taken care of by our team. We look forward to welcoming you back soon for your travel needs with Cameo Beverly Hills!Yours in Hospitality,Aisha JamesLead Guest Service Agent

6/10 Okay

Zheng-Yi

Liked: Cleanliness
Outdated, a lack of luxuries, mediocre restaurant service
Stayed 1 night in Feb 2024
Response from Aisha James on 8 Feb 2024
Dear Zheng-Yi,Thank you for sharing valuable feedback regarding your recent stay at our hotel. We apologize that we didn't deliver top tier service during your time with us. I will be sure to pass along your comments to our entire team as we love to hear when we can improve upon areas that will enhance each and every guest experience on all levels. We hope that you will give us a second chance for your future travel needs with Cameo Beverly Hills area.Yours in hospitality,Aisha JamesLead Guest Service Agent

10/10 Excellent

Kylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our trip to Cameo Beverly Hills! I have worked in the hospitality industry for years so I tend to be picky. Great staff and such lovely rooms. Very elegant facility. A bit pricy, but what else can you expect given the location? One con is that there is no refrigerator/microwave/coffee maker in room but I believe they do offer coffee in lobby and we were able to request a mini fridge for our stay :) thank you Cameo for a lovely stay!
Stayed 5 nights in Jan 2024
Response from Aisha James on 31 Jan 2024
Good morning!Thanks for taking the time to review our hotel and provide such great feedback regarding your recent experience with us. We will be sure to pass along all your comments and concerns to our entire team, as we love to improve upon areas that will enhance each and every guest experience.Yours In Hospitality,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all outgoing and nice. The rooms were very nice and was a great stay. I definitely would stay here again.
Stayed 3 nights in Jan 2024
Response from Aisha James on 30 Jan 2024
Dear Guest,Thanks for providing such a great rating, sharing your recent experience with us. We're pleased to hear that your stay was enjoyable, and we exceeded your expectations. We look forward to hosting you again soon for your future travel needs with Cameo Beverly Hills!Thanks,Aisha JamesLead Guest Service Agent

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aisha James on 31 Jan 2024
Dear John,Thank you for the great rating provided regarding your recent experience at our hotel. We look forward to welcoming you back soon for your future travel needs with Cameo Beverly Hills!Yours In Hospitality,

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, staff & service
The staff was amazing and super friendly. Unfortunately the property itself is now a bit dated and run down. The furnishings in the rooms need to be cleaned or replaced and they’ve removed all the special touches that made Mr C such a special property before Hilton acquired it. No mini fridges, no snacks, no coffee maker or any tea service; even the towels are not as plush and they no longer have bath robes and my soap dish was even missing inside the bathroom.
Stayed 5 nights in Jan 2024
Response from Aisha James on 24 Jan 2024
Dear Jennifer, Thank you for sharing your experience—it sounds like there were indeed a few oversights during your visit, and I will communicate with our team to get those rectified. We look forward to seeing you again so we can provide a five-star experience!Yours In Hospitality,Aisha JamesLead Guest Service Agent

10/10 Excellent

ALEX, long grove

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Aisha James on 24 Jan 2024
Good morning Alex!Thank you for this lovely review! I'm proud to hear that you were so impressed with our team and your experience overall. We look forward to hosting you again soon at Cameo Beverly Hills!Yours In Hospitality,Aisha James

8/10 Good

Justin Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aisha James on 19 Jan 2024
Dear Guest,Thanks for taking the time to provide such great feedback regarding your recent experience us at Cameo Beverly Hills! We're pleased to hear your stay was memorable and we look forward to welcoming back again soon in the near future!

4/10 Poor

Lisa Marie

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
this hotel is very confusing, the way it is run is unusual compared to any other hotel. I have been to in the worst of ways. Check in was easy however, right when I was completed they slipped and that there was a $45 resort fee. I asked per night ?No per day!!! I said I’ve never heard such a thing except in Vegas and even there it is not $45 a day. The agent explained that $35 of that is credited towards food and beverage. I hesitantly said OK but then after I checked into my room, it was nawing at me especially since I had all my meals planned off property with friends I am vegan and don’t drink ! I went down to the front desk to explain that I wasn’t comfortable with this additional price and that for the additional price I would’ve just booked a better hotel. They obliged and took the charge off my bill. my hot water didn’t work in my room maintenance. Tried to fix it for over an hour which sent me behind for the event that I was going for because I have then had to check into another room. The whole escapade took a couple of hours, however, the room they gave me was slightly better. They say there’s coffee down in the lobby at u till 10 am two out of the five days it wasn’t available. The restaurant although I didn’t eat, there was weird cold, and like a cafeteria the gym was well equipped. The biggest fail for me is my last day I asked for a wake up call for a meeting I had and THEY FAILED TO CALL!! I missed my meeting. It was extremely embarrassing!FAIL!!!!!
Stayed 5 nights in Jan 2024
Response from Aisha James on 19 Jan 2024
Dear Lisa,Thank you for sharing your experience, Lisa. I'm sorry to hear that you were surprised by the destination fees upon arrival and there was some confusion. While those rates are disclosed on our website and third-party booking sites, I know that it is frustrating to feel caught off guard, especially if you weren't able to enjoy a satisfying food and beverage experience. It sounds like we dropped the ball several times during your time with us and I apologize on behalf of my entire team here at Cameo Beverly Hills. I will be sure to pass the feedback along to the Team as we love to hear when we can improve in every area to increase guest satisfaction 100% while staying at Cameo Beverly Hills!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aisha James on 19 Jan 2024
Thank you for this great review! I'm so pleased to hear that you found Cameo Beverly Hills comfortable for your recent trip. It sounds like a perfect mix of business and pleasure! We hope to see you again next time life brings you to Los Angeles.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Aisha James on 19 Jan 2024
Thank you for this great review! I'm so pleased to hear that you found Cameo Beverly Hills comfortable for your recent trip. It sounds like a perfect mix of business and pleasure! We hope to see you again next time life brings you to Los Angeles.

4/10 Poor

Sion

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aisha James on 24 Jan 2024
Dear Sion,Thank you for taking the time to provide ratings regarding your recent experience at our hotel. We see the rating is below exceptional and we apologize that we dropped the ball during your stay. We hope that you will return to Cameo Beverly Hills and give us another opportunity to the deliver the 5-star service you've come to expect.Yours In Hospitality,Aisha James

2/10 Terrible

gerardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The working team of the supposed 5-star hotel makes you feel like garbage from the moment you arrive, starting with having booked through Expedia, their manners the low class of the staff are just a few of the things I experienced in two rooms with my family. Every day I left the hotel as early as possible to arrive as late as we could....
Response from Aisha James on 8 Feb 2024
Hello Gerardo,Thanks for taking the time to review our hotel and provide valuable feedback regarding your recent stay with us. I apologize for the welcome experience and the coverall satisfaction of your time at Cameo Beverly Hills. We will be sure to pass this information along to the management team as we love o hear when we can improve upon areas to enhance and every guest experience on all levels. We hope that you will consider giving us a 2nd chance for your travel needs again with Cameo Beverly Hills!Yours in Hospitality,Aisha JamesLead Guest Service Agent