Front of property

Reviews of Hotel Del Flores

2 out of 5
Hotel Del Flores
409 North Crescent Drive, Beverly Hills, CA

Reviews

5.4
Rating 10 - Excellent. 127 out of 824 reviews" "
Rating 8 - Good. 134 out of 824 reviews" "
Rating 6 - Okay. 160 out of 824 reviews" "
Rating 4 - Poor. 134 out of 824 reviews" "
Rating 2 - Terrible. 269 out of 824 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

4.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Terrible hotel and service. Never again
Stayed 1 night in Mar 2024

10/10 Excellent

Sipora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is prime. In the heart of the golden triangle of Beverly Hills.
Stayed 3 nights in Mar 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
I am a well seasoned traveler. Consequently, I’ve stayed in different type of lodgings from 5 stars to 2 stars. Nevertheless, even the lowest amenities I stayed my lodging need have been well met to the point that have never have to leave a negative review. However, I am taking my time to make sure that I do review Hotel Del Flores to spare another poor guest the anguishing anxiety that this hotel facility can cause a guest for the first in Los Angeles. To begin with, the facilities staff are extremely unfriendly and unprofessional- to the point that if you bring any concern to their attention they considered you to a nuisances. The place is dirty, the beds have bed bugs, and you share communal restrooms with everyone being else’s staying at the hotel. The place is significantly noisy to the point that can’t get any rest. My length of original stay was supposed to be approximately 8-10 days when I request to cancel the rest of my stay at Hotel Del Flores, Ashley, one of receptionists acted extremely out of character; threaten not to reimburse the rest of pay already paid length of stay. After I reported the situation to Expedia and my credit card in-front of her, Ashley went ballistic, belligerent, high agitated, and verbally threat me and my family of bodily harm. Quote,”get the F out of here and walked out she raised the window leading outside of the property and continue threaten with bodily harm.
Stayed 9 nights in Feb 2024

10/10 Excellent

Thomas

Liked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Waldemar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located in an excellent location, across the street from Beverly Hills Civic Center, with many different options for nearby shopping, and dining. Staff is helpful, pleasant, and accommodating. I would stay there again if visiting the area in the future.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ronal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place. I recommend it

2/10 Terrible

Douglas

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is VERY dirty and not safe, window latches were broken and windows slide right up from ground level. The bed was as squeaky as they come, and toilet howls while flushing .. I DO NOT recommend this even at this lower price point.
Stayed 1 night in Dec 2023

6/10 Okay

Nascina

Business traveller
Disliked: Cleanliness, property conditions & facilities
The employees are excellent and very friendly; that made the stay more pleasant. The bed and sheets were clean, as were the bathrooms and showers. The tables, the walls look like they haven't been cleaned in years. The building is old and could be very inviting if it were better preserved. It is in a very nice and safe area. It's perfect if you're short on budget.
Stayed 2 nights in Nov 2023

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

mark

Travelled with group
Liked: Cleanliness, staff & service
Great option
Perfect for a one night trip. Saw a concert then went back and crashed. Very quiet and slept well. Close to everything, no need to drive
Stayed 1 night in Nov 2023

2/10 Terrible

Marie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad broken down house
The screen on the window is broken near my head and in the bathroom window the blinds don’t go down the carpet is very old and dirty I’m not going back
Stayed 1 night in Nov 2023

2/10 Terrible

BHAVIN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms very old and dirty, i got infection form towel and pillow
Stayed 2 nights in Oct 2023

10/10 Excellent

rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Marlin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Jair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Yeleni

Stayed 2 nights in Sep 2023

8/10 Good

Araceli

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Overnight stay
Very very very basic hotel. Amenities : 2 small soaps and 2 disposable plastic cups. No phone. Not air conditioned but have ceiling fan. Very old structure, friendly staff. No door security chain. Old bedding, worn upholstery on chair. Old thin curtain in room did not shut out light outside. No curtain in bathroom window(facing wall of another structure, still …,little more privacy would have been nice), squeaky doors. Could hear very conversations next door, also outside in hallway. Need to shut door with force to ensure it’s securely closed, loud noises with other guests doors. Generally, every creaks and sound(from other guests)could be heard. Only 3 blocks from Rodeo Drive. Area seemed ok, did not walk around too much. Would have been willing to pay extra $ to stay in more moderne hotel. To be fair, it was categorized as a 2 Star establishment on Hotels.com
Stayed 1 night in Sep 2023

6/10 Okay

Jose

Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Love the hotel del Flores. It's a very old building in the nice and safe neighborhood of beverly hills. It has character and history with beautiful decorations. I always check in on the evenings, and that lady is so nice and attentive.
Stayed 2 nights in Sep 2023

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing to say the least
Disappointing to say the least. Presents as a boutique hotel but it’s run as a cheap dump. Cool old building that they don’t take proper care of. Furniture in the rooms is s cheap junk, service is poor
Stayed 2 nights in Sep 2023

10/10 Excellent

Haluk

Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adore it!!
It’s a gem place, close to everything and safety location, is must!!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Abdullah

Stayed 13 nights in Aug 2023

10/10 Excellent

ELINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 4 nights in Aug 2023

4/10 Poor

FARAHMAND

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Has an excellent location BUT the hotel bed was horrible… no closet … the room was too dark & windows very very old … this hotel need to some updating to be more comfortable …
Stayed 1 night in Aug 2023

10/10 Excellent

Ellen

Travelled with family
Liked: Amenities
Relaxing environment!
Stayed 2 nights in Aug 2023

4/10 Poor

Kristi

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

2/10 Terrible

william

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a dump. And the receptionist is completely oblivious. She was watching TV and would not come to the desk until I called several times on the phone. The rooms had insects and the AC was non existent. This place should be plowed under. Go next door to the Cresent
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t press reserve button!
No chair in bedroom. Not a comfy place for an elderly person. Bed takes up most of the room. Looks like things were picked up off the street.
Stayed 3 nights in Jul 2023

2/10 Terrible

diana juquila

Stayed 2 nights in Jul 2023

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Friendly Staff.
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Afoordable Stay
The service was excellent! Both check in and check out was very pleasent, people at desk went the extra mile to make us feel welcome and appreciated. However, the bed was uncomfortable and the toilet made a squeeky noise for a minute and a half every time it was flushed. It is an old building, and it doesn't seem like anything's been upgraded in a while.
Stayed 1 night in Jul 2023

2/10 Terrible

maria Smith

Stayed 1 night in Jul 2023

8/10 Good

Joshaunna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay is has a very victorian vintage charm
Stayed 2 nights in Jun 2023

8/10 Good

Christopher, Gtr Manchester

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap & in a top area
Stayed 6 nights in Jun 2023

10/10 Excellent

Sipora

Liked: Cleanliness, staff & service, property conditions & facilities
It is centrally located and close to all the best shopping and dining and of course Rodeo Drive.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sipora

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, near Rodeo Dr. And all the best restaurants and shopping.
Stayed 3 nights in Jun 2023

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very walkable and safe location. The building is old, but the rooms are clean. There is discounted parking nearby. Overall, this hotel is a great value.
Stayed 1 night in Jun 2023

8/10 Good

Alexandra

Travelled with family
Liked: Staff & service, room comfort
Hidden gem
This hotel is a hidden gem built in 1928! Perfect for International travelers. Felt like I was staying at my aunties house. If you are wanting to hang in your room, look elsewhere, but if you are wanting to explore Beverly Hills and have a comfy place to stay- this is your place! We will be back :)
Stayed 3 nights in Jun 2023

2/10 Terrible

Vincent

Stayed 1 night in May 2023

2/10 Terrible

Richy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst night ever!!! HORRIBLE HOTEL
The worst hotel experience in my life, I booked at the last minute for 2 nights and it looked nice from the outside. They gave me a dirty room, which smelled bad with the window facing a back street that sounded like an air conditioner from some place was going to break and to top it off I found a cockroach... disgusting. Not being able to sleep, I went out at night (nobody at the reception) and booked another hotel. The next day after 11 because I was exhausted after couldn't rest in the hotel I went back tonhotel del flores and they didn't want to give me back the second night stay in the hotel because it was after 11 am. the receptionist scott was trying to argue with me and i decided to leave. I will never try to save 1 dollar on hotels again. conclusion, it is better to ask a homeless to leave you a hole in their cardboard than stay a night in hotel del flores.
Stayed 2 nights in May 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service
It was what I expected for the price I paid.
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't bother staying here
Room is not as good as the picture, smelled of mold, plaster pealing off the walls, sketchy stains on the bed spread.
Stayed 5 nights in May 2023

2/10 Terrible

Eshant

Disliked: Cleanliness, staff & service, property conditions & facilities
The room and Bathroom were not clean, and bath tub was horrible. It seems like the property was not maintained properly, rooms were very depressing. On last day, I requested 30 mins to checkout after 11.00am and manager said If I took more than 10 mins to vacant room, she will charge me $50 extra. I will not go to this property ever, even by mistake.
Stayed 2 nights in May 2023

10/10 Excellent

Kirsten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location
Location was excellent. Staff was nice and parking situation was good. It's a very old and charming building. Room was small but clean. Only negative was the excessive hold put on my card for the stay.
Stayed 1 night in May 2023

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
In my opinion the hotel is of very poor quality. The rooms, bed carpets, furniture, carpets are extremely dirty and with a bad smell. When I arrived I saw the conditions and I had to go to sleep in another hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

susan

Liked: Cleanliness, staff & service
Price excellent. It was quiet and comfortable. Great location. Has discounted parking nearby. Unique place
Stayed 1 night in Apr 2023

10/10 Excellent

ROBERT

Liked: Staff & service
Great property for the price! And great location! It is older, and not updated, but it has a lot of charm and is clean. I thought it was perfect.