Exterior

Reviews of DoubleTree by Hilton Los Angeles - Rosemead

4 out of 5
DoubleTree by Hilton Los Angeles - Rosemead
888 Montebello Blvd, Montebello, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 505 out of 1022 reviews" "
Rating 8 - Good. 231 out of 1022 reviews" "
Rating 6 - Okay. 123 out of 1022 reviews" "
Rating 4 - Poor. 77 out of 1022 reviews" "
Rating 2 - Terrible. 86 out of 1022 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities
Nice location, friendly people excellent customer service
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean felt safe
Stayed 1 night in Mar 2024

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time here and my experience was a pleasant one. My friend was having a large party in the ballroom, so I decided to book a one-night stay! The hotel is conveniently right off the 60 Freeway and is located directly across the street from The Shops at Montebello which has many places to eat-BJ's Brewhouse, Olive Garden and a Lucilles Smokehouse! My check-in process was easy (thank you Billy) and he gave me two freshly baked chocolate chip cookies :) The rooms were very clean and very well kept, bed was super comfy. The ballroom was very nice and the hotel employees provided excellent service to all of the guest's. I Hope to stay at another DoubleTree by Hilton Hotel in the near future.
Stayed 1 night in Mar 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities
The parking lot was pretty full in the evening
Stayed 1 night in Mar 2024

10/10 Excellent

PATRICIA, SAN LEANDRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is ample in size and the bed very comfy.
Stayed 1 night in Mar 2024

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and hopefully stuff
Stayed 1 night in Mar 2024

10/10 Excellent

Silvia

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The service at Doubletree is always great, friendly staff, and great customer service. Never again will I book from Expedia ( 3rd party) again The way it was booked made it difficult for staff at Doubletree to check us in.
Stayed 1 night in Mar 2024

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was really nice and the beds were comfortable. I would definitely stay here again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Dajana

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was terrible ! Sink was clogged and wouldn’t drain . Had to call someone to fix . Bathroom door was broken and would not lock . Shower had a mystery “brown stain” . Would never stay at this property again!
Stayed 1 night in Mar 2024

6/10 Okay

Junjun

Travelled with family
Liked: Staff & service
Our stay is okay. The hotel serves its purpose. There was a reservation mistake, but no big deal. We changed rooms once, and realized how different rooms can be. The first one is noisy, smelly, outdated shower. The second one is quieter, newer shower. I would say you should choose this hotel based on location, not the hotel itself.
Stayed 5 nights in Mar 2024

10/10 Excellent

Krystle

Travelled with family, Business traveller
Very quick check in service
Stayed 1 night in Mar 2024

8/10 Good

corrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024

10/10 Excellent

Nikolina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property close to mc donalds and jack in the box. Macy's and somet other shopping centers
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are incredibly helpful and kind. The rooms are nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Yes, its true, the property is old and desperately in need of an update, but my stay was great. The room was clean, the bedding comfortable, the staff was amazing, interqcted mostly with Cybthia at the front and she was very knowledgeable, courteous and service oriented. I get that some people go into an establishment looking for a resson to complain, but i have no reason to regarding this property. Oh, and free parking...in an L.A. area hotel... totally unheard of!!!
Stayed 3 nights in Mar 2024

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Feb 2024

6/10 Okay

David

Room was not clean every day ! Even we requested ! The property is on the side of highway so busy car pass by very noisy !
Stayed 4 nights in Feb 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The most comfortable bed and cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful had a great experience especially the lady in the front desk
Stayed 1 night in Feb 2024

6/10 Okay

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but was not able to sleep good to much noice in the upstairs room mostly all night talk to front desk twice and they told me they were going to send security to quiet them but the noise continued . That’s the only problem I had.
Stayed 1 night in Feb 2024

8/10 Good

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 2 nights in Feb 2024

8/10 Good

Anthony, Riverside

Stayed 1 night in Feb 2024

4/10 Poor

Charlotte

Disliked: Property conditions & facilities
Not adequate for a Hilton honors hotel Doubletree. The room smelled like smoke, the shower water temperature could not not sustain a constant temperature, the shower & adjoining wall paint was peeling & the carpet was dirty.
Stayed 2 nights in Feb 2024

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice reasonable price , close to DTLA
Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Wan Ying

Stayed 1 night in Feb 2024

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay. Very quiet
Stayed 1 night in Feb 2024

2/10 Terrible

Fiona

Travelled with group
Disliked: Staff & service, amenities
Stay two nights on 2/2 & 2/3/2024. The first day before midnight when we took the shower there was only hot water come out. There was no control to the water temperature at all. We requested the repair before we went out around 8 in the next morning. When we return to the hotel after 1 am and the shower problem was not fixed. We reported to the front desk and unfortunately the engineer left. The customer service rep had bad attitude & said we should report it last night not in the morning. She agreed to let us change to another room but have to pack everything and leave the room first. I asked can we switch to another room, took the shower first and move our stuffs afterward because we were tired? The answer was ‘NO’. It was 1:30 am and there is no customer service at all. I would not stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brenda Medrano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy como y limpio!
Stayed 1 night in Feb 2024

8/10 Good

Christian

Travelled with group
Liked: Cleanliness, staff & service
Depending on where your room is located parking is not that great staff and service was definitely great overall the hotel is a little outdated but rooms were comfortable and clean. Lots of dining options around the area with a mall across the street would definitely stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Lyzzeth

Stayed 1 night in Jan 2024

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities
Fire alarms went on at 2am. We all evacuated and were being notified or kept up to date with anything. The staff were just relaxing in the lobby like nothing was happening and didn’t even help us. Ridiculous how everyone was outside almost wearing nothing while staff and management didn’t care to update us.

8/10 Good

kalpesh g, langhorne

Travelled with family
Liked: Cleanliness, staff & service
My room was not used for long time. I can see Dust every where including Shower head. And when i try to taking shower i had hard time to turn on due to stuck. Bathroom did not had face wash liquid.
Stayed 3 nights in Jan 2024

10/10 Excellent

Zouheir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good customer service
Stayed 1 night in Jan 2024

10/10 Excellent

Melinda

Stayed 2 nights in Jan 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and welcoming
Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Josel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very kind and welcoming. Parking was easy, and the location was convenient for us - we were traveling to Anaheim, San Gabriel Valley, Glendale, DTLA, and Westwood.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the service
Stayed 1 night in Jan 2024

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Viviana

Stayed 1 night in Jan 2024

10/10 Excellent

Viviana

Travelled with partner
Liked: Amenities, property conditions & facilities
Friendly staff, beautiful clean place
Stayed 1 night in Jan 2024

8/10 Good

Nicole, San Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would give 5 stars but then I got awake up early in the morning because of the renovations.
Stayed 3 nights in Jan 2024

8/10 Good

Guadalupe

Stayed 2 nights in Jan 2024