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Reviews of Lancaster Court Hotel

3 out of 5
Lancaster Court Hotel
202-204 Sussex Gardens, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 258 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 214 out of 1000 reviews" "
Rating 4 - Poor. 101 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Hamza

Business traveller
Liked: Cleanliness, staff & service
Affordable B & B. Please bear in mind they do keep a £100 deposit and there is no lift. Otherwise, good for a short stay.
Stayed 1 night in Apr 2024

6/10 Okay

Rebecca

Travelled with family, Travelled with group
The hotel was in a great location and the staff were amazing. They couldn’t do enough for you Our room was on the top floor. Lots of stairs no lift. Room was clean tidy and suitable for what we wanted. The toilet system water ran all night but other than that I couldn’t fault it. Would I stay again. Maybe?? The only thing on arrival I was told £100 deposit had to be paid but as I didn’t read the terms and conditions properly I paid it but it was returned at the end of my stay. Overall a pleasant stay.
Stayed 2 nights in Mar 2024
Response from The Management on 3 Apr 2024
Dear Guest,We appreciate your kind words about our staff and location. We apologize for the inconvenience with the toilet system and the deposit requirement. Your feedback helps us improve. We hope to welcome you back soon.Best regards,The Management

6/10 Okay

Tanya

Travelled with family
Liked: Staff & service
Need more hooks in the washroom. Need an electric socket in the washroom. Carpets need to be changed as they are stained. A face towel would also be nice. Crack in ceiling. Bed was comfortable. Staff were friendly. Great location. Nice neighborhood. Nice old charm to the hotel. Overall good.
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar 2024
Thank you for taking the time to write a review. We appreciate your comments and we are working hard to satisfy all our customer expectations.

6/10 Okay

Becky

Liked: Cleanliness, staff & service, amenities
This is a budget hotel and it does what it says on the tin, with a little extra! Once I had climbed the stairs ( navigating a disorientating carpet!) I found my room to be smart, clean and welcoming. 3 plug sockets - enough to charge everything, clean and well stocked bathroom with modern shower. Also a well stocked refreshments tray with all the normal tea, coffee etc .could have done with a larger cup or a mug rather than the tiny cup with no saucer! The room was very warm but it was also easy to open the window and being so high up noise wasn’t really a concern. I had read prior to booking that ‘the stairs’ are an issue being reasonably fit I didn’t consider it much of a problem. For the price it’s probably a small thing. I had a heavy backpack and was on the 4th floor which is actually several more steep staircases than that! Given the price it wasn’t the biggest problem but if I’d had a suitcase it might have been and certainly if you have hip or joint problems you may want to request a room on lower floors! A safe, convenient budget hotel for an overnight stay only 4 mins walk from Paddington station and all the tube connections. Also nice little park across the road for a quiet moment!
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar 2024
Thank you, Becky, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead

8/10 Good

lee

Stayed 1 night in Feb 2024

6/10 Okay

Gobinath, Leeds

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property in the area for lesser price. Down side is no lift and no chair/table in all rooms.
Stayed 1 night in Feb 2024
Response from The Management on 7 Mar 2024
Dear Guest,Thank you for your review. We're pleased you found our property clean and affordable. We'll consider your feedback about amenities for future improvements. We hope to welcome you back soon.Best regards,The Management

6/10 Okay

Brona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on 12 Mar 2024
Thank you.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and accommodating. The place was clean. The space was small, but perfect since we were not spending much time in the room. We were out seeing the sights. Very close to Pattington Station and Hyde Park. Close to take away coffee and pastry’s
Stayed 2 nights in Feb 2024
Response from The Management on 3 Apr 2024
Dear Guest,Thank you for your review! We're pleased you found our staff wonderful and accommodating, and our place clean. We're glad our location suited your needs. We hope to welcome you back soon.Best regards,The Management

4/10 Poor

Jacqueline

Disliked: Amenities, property conditions & facilities
Arrived and had to give 100.00 deposit on room to be put back onto card. Room was in basement kettle didn’t work shared toilet and as all night check in the person in the room next to mine arrived 130am kept shouting and slamming door travelling as a woman on my own it didn’t feel safe to open my door but had too to go to toilet which was next to my room so all night the door next to me kept banging and toilet flushing. Was glad to leave next morning. Plus point was lovely lady who checked me in and told me about ask Italian which I got discount with hotel business card. Guess you get what you pay for and won’t be going back but was very convenient to Leicester gate tube station. Had to also hand room key in when I went to eat.
Response from Front Desk on 16 Feb 2024
The 100 pre-authorisation is a common practice against the room damage cover and it is clearly stated in our terms and conditions, at the time of your booking. The key is stored at the reception, for the safe keeping, and part of good fire safety practice. We appreciate our location here in Paddington, close to Lancaster Gate, Paddington and Elizabeth line stations.Unfortunately, some guests are noisy, beyond our control. Are you suggesting there is an orchestra of different musicians playing at Lancaster Court, all nights? In that case, we better start charging for this additional service!!

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, amenities
Everything was just Squeaky clean
Stayed 1 night in Feb 2024
Response from Front Desk on 14 Feb 2024
Thank you for your lovely comments. We look forward to see you again soon.

10/10 Excellent

charles

Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly and helpful love tea making facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on 12 Feb 2024
We appreciate your kind feedback. We look forward to seeing you soon.

6/10 Okay

Katy

Travelled with family
Good location. Room was far too hot and radiator could not be turned off . It was boiling in a small room even with window open . As we were on ground floor this did not feel safe but we were so hot we had no choice . Would not stay again for this reason. Friendly staff though
Stayed 1 night in Feb 2024
Response from The Management on 7 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience with the room temperature. We will address this issue promptly to ensure a comfortable stay for our guests. We appreciate your kind words about our staff and hope to have the opportunity to welcome you back under improved conditions.Best regards,The Management

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean rooms and very friendly staff.
Stayed 2 nights in Feb 2024
Response from Front Desk on 8 Feb 2024
We appreciate your kind remarks. We hope to see you very soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Good value hotel for a night near Paddington. Good transport links and had a quiet room. The carpets and decour are a bit dated and the bed was a bit soft but the hotel is clean, cheap and ok for a short stop.
Stayed 1 night in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you positive comments. We look forward to seeing you in the future.Sincerely,Front OfficeLancaster Court Hotel

8/10 Good

Leisa, Coral springs

Stayed 4 nights in Jan 2024

2/10 Terrible

Adrian

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is the worst hotel I’ve ever had the dis pleasure of staying in. We are a couple on our late 50s and after being told there is a £100 deposit to be taken which we didn’t know about we were given our room key being the very top floor and so some 63 stairs later we managed to get our case into the room. The room was dark dingy and smelly. The kettle was no we’re near the only socket in the room so we had to move the kettle to the only socket which was six inches from the radiator. Very dangerous but that was that. After we left we told the receptionist if had a nosebleed on the night as thought it the right thing to do. The hotel immediately charged the £100 holding deposit and on checking out online banking app they had taken the illegal liberty of taking another £50 for themselves too. This is a scam hotel. Please avoid at all costs
Stayed 3 nights in Jan 2024
Response from Front Desk - Lancaster Court Hotel on 31 Jan 2024
Dear Mr. Walton,You are entitled to your misguided and non-factual view point. It is entirely contrary to your baseless assumptions as we had to dispose off all of your stained white goods i.e. replacement of Double bed duvet, replacement of double sheets x 3, replacement of two premium pillows and replacement of pillow covers x 6, over your 3 night stay. Our charge was, in fact, BELOW COST.To add to your further insult, to our already sustained financial injury, you then misrepresent to the truth to the world.May God make you feel good about the dishonesty of your comments. As discussed we are happy to share the (the undercharged) Invoice, however, your email address has repeatedly failed.

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a very good value. The rooms were small but cozy and very clean. The staff were very nice and helpful. We slept well and felt very welcome. The location is amazing. Very convenient to Paddington Station and Hyde Park. The neighborhood is nice with lots of good food options and friendly restaurants.
Response from The Management on 18 Jan 2024
Dear Guest,Thank you for your kind words. We're delighted to hear you had a pleasant stay, enjoyed our cozy rooms, and found our staff helpful. Your appreciation of our location and the neighborhood is much appreciated.Warm regards,The Management

8/10 Good

Catherine E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small for 4 people but the area was excellent.
Stayed 1 night in Dec 2023
Response from The Management on 18 Jan 2024
Dear Guest,We appreciate your feedback. While we're glad you liked our location, we apologize for any inconvenience caused by the room size. We hope you had an overall enjoyable stay.Best regards,The Management

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from Front Desk on 8 Jan 2024
Thank you for your rating. We look forward to see you again soon.

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Front Desk on 9 Jan 2024
Thank you for your rating.

6/10 Okay

lina

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Jan 2024
Thank for you rating.

10/10 Excellent

Ahmed

Stayed 4 nights in Dec 2023
Response from Front Desk on 31 Jan 2024
Thank you for your rating. We look forward to see you again soon. Best Wishes

6/10 Okay

Shary

Stayed 4 nights in Dec 2023
Response from Front Desk on 21 Jan 2024
Thank you for your rating.

10/10 Excellent

Raynold

Stayed 6 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very conveniently located. Its about two blocks away from Paddington Station and has a lot of food options. The room was a little small, but then again most family rooms in Europe are and we spent most of our time out and only slept there. Amr was the night manager who received us and was very kind and knowledgeable recommended where to get food and basic get around knowledge of our area and London. Great staff.
Stayed 4 nights in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for your lovely comments. We look forward to welcoming you again soon.

10/10 Excellent

C

Stayed 3 nights in Dec 2023
Response from Front Desk on 23 Dec 2023
Thank you for taking time to give us a rating. We look forward to welcoming you again soon.

2/10 Terrible

Ricardo

Disliked: Staff & service, property conditions & facilities, room comfort
Disastrous
A disaster. On arrival i was unexpectedly made to pay £100 deposit which I was told would be refunded immediately on checkout. The shower was cold. When I complained I was told I was rude. My £100 still not in my back account. I regret having stayed here. I will even consider using Hotels.com again if they have this type of hotel on their list
Stayed 1 night in Dec 2023
Response from Management - Personal on 21 Dec 2023
We were sorry to read of your concerns however we must vehemently protest at such an unfair and unjust and untrue account! Firstly it was NOT a deposit! It was merely a Pre-Authorisation that was held by your bank to our order in case of any trouble or damages or extra's in your room.We tried to reverse the pre-authorisation ( NOT A CHARGE AT ALL OR DEPOSIT), which we did upon your check out as we do with all our well behaved guests who don't have any extra's like delayed check-outs or towels tucked away in their suitcases or damages to their rooms!You saw that I was doing the same for 3 other guests in front of you! They all got their holds removed immediately!We tried to explain this fact as you were watching us in action! However you failed to accept our word or the words of our other very satisfied guests who were right in front of you!Thus they commented that it was you who was rude to us not the other way around as you seem to be suggesting!If your bank ie. Revolut likes to keep holding on to your monies to earn massive interest in the overnight money markets and cause a fuss to return it to you then surely this blame CANNOT be laid at our doorstep!!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 20 Dec 2023
Thank you for your rating. We look forward to welcoming you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Value in Paddington
Hotel is well placed for Paddington station and transport links and other amenities value. My room (single) was good value for central London but room was rather cramped and 4th floor up some steep and narrow stairs. There is no lift so will be challenging for someone who struggles with fitness. However suited my purpose for a one night stay.
Stayed 1 night in Dec 2023
Response from Front Desk on 20 Dec 2023
Thank you for your positive feedback. Alas, many traditional buildings, have been constructed in this way. This comment is applicable to the number of floors. Furthermore, it is clearly stated in our terms and conditions, at the time of your booking.

8/10 Good

Gary

Stayed 1 night in Dec 2023
Response from Front Desk on 20 Dec 2023
Thank you for taking time to rate us. We hope to see you again soon.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
The location was ideal! Walked to wherever I needed to go, and took the train located a block away. It’s so accessible yet away from the hustle & bustle of city living. Staff was awesome too!
Stayed 2 nights in Dec 2023
Response from Front Desk on 20 Dec 2023
Thank you for your lovely comments. We look forward to welcoming you again soon.

8/10 Good

Nete

Stayed 3 nights in Dec 2023
Response from Front Desk on 20 Dec 2023
Thank you for your rating. We look forward to welcoming you again soon.

6/10 Okay

Amani

Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Jan 2024
Thank you for your rating.

6/10 Okay

Tilly

Stayed 1 night in Dec 2023
Response from Front Desk on 18 Dec 2023
Thank you for your rating.

8/10 Good

Tinna

Stayed 3 nights in Dec 2023
Response from Front Desk on 18 Dec 2023
Thank you for taking time to leave us a rating. We look forward to welcoming you again soon.

10/10 Excellent

bradley

Stayed 1 night in Dec 2023
Response from Front Desk on 18 Dec 2023
Thank you for taking time to give us a rating. We look forward to welcoming you again soon.

4/10 Poor

Tina

Stayed 1 night in Dec 2023
Response from Front Desk on 18 Dec 2023
Thank you for rating.

6/10 Okay

N

Stayed 3 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
Thank you for your rating.

2/10 Terrible

Mohammed

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Window is non-existent and held up by rope alone!!!! Letting in all the noise of the road outside and cold!! Very poor alongside no hot water....overall very unpleasant stay. Bathroom also so small I physically could not stand or even sit on the toilet without inconvenience!
Stayed 1 night in Dec 2023
Response from The Management on 18 Jan 2024
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable to us, and we are committed to addressing these issues promptly to ensure a more pleasant experience for our guests in the future.Best regards,The Management

8/10 Good

Ryan owen canete

Stayed 4 nights in Dec 2023
Response from Management - Personal on 16 Dec 2023
Thank you for your fantastic review of our boutique hotel.We look forward to welcoming you back in the near future and wish you a happy xmas and new year.

8/10 Good

Ingrd

Stayed 3 nights in Dec 2023
Response from Front Desk on 12 Dec 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Laura

Stayed 3 nights in Dec 2023
Response from Front Desk on 12 Dec 2023
Thank you for your rating. We look forward to see you again soon.

8/10 Good

Santiago

Stayed 3 nights in Dec 2023
Response from Front Desk on 12 Dec 2023
Thank you for your rating. We look forward to see you again.

8/10 Good

Lawrence

Stayed 1 night in Dec 2023
Response from Front Desk on 12 Dec 2023
Thank you for your rating. We look forward to see you again.

2/10 Terrible

Thomas

Stayed 3 nights in Dec 2023
Response from Front Desk on 12 Dec 2023
Thank you for your rating.

2/10 Terrible

David

Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Dec 2023
Thank you for your rating.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little budget hotel in Central London. Basic facilities but my room was spotlessly clean and the staff were incredibly helpful. I would definitely stay again. Thank you
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Dec 2023
Thank you for your lovely comments. We look forward to welcoming you again soon.

6/10 Okay

Sigrun

Stayed 2 nights in Dec 2023
Response from Front Desk on 5 Dec 2023
Thank you for your rating.

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Front Desk on 5 Dec 2023
Thank you for your rating. We hope to see you again soon.

2/10 Terrible

paolo

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
During the online reservation there was not Eritrea that the Roma had a shared bathroom. The Rooms where ultra small, bad smell, old furniture.
Stayed 2 nights in Dec 2023
Response from The Management on 18 Jan 2024
Dear Guest,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback, and we will review our online reservation information to ensure it accurately reflects our room types and amenities. We're constantly working to improve, and we hope you'll consider giving us another chance in the future.Best regards,The Management