Deluxe Triple Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews of Jubilee Hotel Victoria

3 out of 5
Jubilee Hotel Victoria
31 Eccleston Square, Victoria, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 29 out of 77 reviews" "
Rating 8 - Good. 26 out of 77 reviews" "
Rating 6 - Okay. 14 out of 77 reviews" "
Rating 4 - Poor. 4 out of 77 reviews" "
Rating 2 - Terrible. 4 out of 77 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Rachel

Liked: Cleanliness, amenities
The bed was comfy and accommodations were fine. The bathroom was smaller than I expected, even though I’m used to small European bathrooms. The main thing that brought my rating down is that the website said it had laundry facilities and when I sent a message to the hotel prior to my stay to ask about the laundry, I got no reply. They should have responded to let me know that the website was inaccurate. When I asked about it, the guy at the front desk was very short with me in telling me they didn’t have laundry facilities. I also asked about getting a taxi and he said they don’t call for taxis and that I would need to go stand outside and wave one down. I was surprised because I’ve never stayed at a hotel anywhere in the world where they wouldn’t call for a taxi. I thought that was a little bizarre. Overall, it was a decent stay, just not thrilled with certain parts of the customer service.
Stayed 4 nights in Mar 2024
Response from HOTEL MANAGMENT TEAM on 25 Mar 2024
Dear Rachel,Thank you for choosing to stay with us and for providing your feedback. We're pleased to hear that overall, your stay was decent, despite some aspects of the customer service falling short of expectations.We apologize for the discrepancy regarding our laundry facilities and the lack of response to your inquiry prior to your stay. Your feedback will be addressed with our team to ensure better communication in the future.Regarding the taxi service, while we understand your surprise, please note that many hotels in the area do not offer transportation services. We will, however, review our procedures to better assist our guests with transportation needs in the future.We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,Jubilee hotel.

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service
Online thing for us was no on suite
Stayed 1 night in Dec 2023
Response from HOTEL MANAGMENT TEAM on 12 Dec 2023
Dear Neil,Thank you for choosing Jubilee Hotel for your stay, and we appreciate your positive rating! We're delighted to know that you had a superb experience during your visit.If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more about your stay. Our goal is to continuously enhance our services to provide the best possible experience for our guests.We hope to welcome you back to Jubilee Hotel in the future. If you have any special requests or preferences for your next visit, feel free to let us know. We're here to ensure your stay is comfortable and enjoyable.Warm regards,Jubilee hotel

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommnded
Lovely little hotel, in a quiet area just by Victoria station. Friendly staff and a comfy bed made it a superb place for a couple of days sightseeing. Rooms are a bit small but it's a Victorian house so that must be expected. The exterior decorations for Christmas were a lovely touch.
Stayed 1 night in Dec 2023
Response from HOTEL MANAGMENT TEAM on 8 Dec 2023
Dear Keith,Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed your stay at our lovely little hotel.It's wonderful to know that our quiet location near Victoria station, friendly staff, and comfortable bed contributed to a superb experience during your couple of days of sightseeing. We appreciate your understanding of the room size, considering the historic nature of the Victorian house.We're thrilled that you appreciated the festive touch of our exterior decorations for Christmas. We aim to create a warm and welcoming atmosphere for our guests during the holiday season.Your feedback is invaluable, and we hope to have the pleasure of hosting you again on your future visits. If there's anything specific you loved or if you have any suggestions, please feel free to share.Warm regards,Jubilee hotel

4/10 Poor

Allan

Disliked: Property conditions & facilities
A very basic hotel with small rooms and low standard. Not worth the price.
Stayed 1 night in Dec 2023
Response from HOTEL MANAGMENT TEAM on 8 Dec 2023
Dear Allan,Thank you for sharing your feedback about your stay. We apologize that your experience did not meet your expectations. We take all guest feedback seriously and use it as an opportunity to improve our services.We understand that the size of the rooms and overall standards fell short of what you anticipated, and we're sorry for any inconvenience this may have caused. If there are specific details you'd like to share about areas where we can enhance our services, we would appreciate your insights.Your satisfaction is important to us, and we value your input. If there's anything else you would like to discuss or if you have further feedback, please feel free to contact us directly. We hope to have the opportunity to better meet your expectations in the future.Warm regards,Jubilee hotel

6/10 Okay

Paul

Travelled with group
Disliked: Amenities
Shower was terrible , no pressure at all
Stayed 1 night in Nov 2023
Response from HOTEL MANAGMENT TEAM on 29 Nov 2023
Dear ,PaulThank you for bringing the issue with the shower to our attention, and we apologize for any inconvenience this may have caused during your stay. Providing a comfortable and satisfying experience is important to us, and we regret that the water pressure in the shower did not meet your expectations.Our maintenance team will promptly address the matter to ensure that future guests do not encounter a similar issue. If there's anything else you would like to share or if you have additional feedback, please feel free to let us know.We appreciate your understanding and hope to have the opportunity to provide you with an improved experience on your next visit.Best regards,Jubilee Hotel

6/10 Okay

Hernan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient location, no elevator, small but comfy
Stayed 1 night in Nov 2023
Response from HOTEL MANAGMENT TEAM on 29 Nov 2023
Dear,HernanThank you for your feedback! We're glad to hear that you found our location convenient and that despite the absence of an elevator, you still found the accommodations small but comfy.Your comfort is important to us, and we appreciate your understanding regarding the size of the rooms. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share.We hope to have the pleasure of hosting you again on your future visits. If there's anything we can do to make your next stay even more enjoyable, don't hesitate to let us know.Best regards,Jubilee Hotel

10/10 Excellent

Christine

Stayed 1 night in Nov 2023
Response from HOTEL MANAGMENT TEAM on 23 Nov 2023
Dear ,ChristineThank you so much for your positive feedback and for rating us a perfect 10 out of 10! We greatly appreciate your kind words and are delighted to hear that you had an excellent experience with us.If there's anything specific that made your stay exceptional or if you have any suggestions for improvement, please feel free to share. We value your input and are committed to providing the best possible service to our guests.We look forward to the opportunity to welcome you back in the future. If there's anything else we can do for you, please don't hesitate to reach out.Safe travels, and thank you again for choosing us!Best regards,Jubilee Hotel

2/10 Terrible

Vitor

Disliked: Cleanliness, staff & service, property conditions & facilities
Staying in London is a serious issue. This hotel epitomizes the fact - it’s ridiculously expensive, insanely small (the room could barely fit me and my luggage), it smelled, the carpet added a filthy feeling and above all the bathroom is shared. Thankfully it was fairly clean and I was the first one to use it that day, I would hate to use it after someone… Only good thing to say about it is location.
Response from HOTEL MANAGMENT TEAM on 21 Nov 2023
Dear ,VitorThank you for sharing your candid feedback about your recent stay with us. We genuinely appreciate your honesty and take all guest comments seriously.We apologize for any inconveniences you experienced during your stay. Your concerns regarding the size of the room, the smell, and the shared bathroom are noted, and we understand how these factors can significantly impact the overall guest experience.We are pleased to hear that you found the location favorable, and we're sorry that the other aspects of your stay did not meet your expectations. Please be assured that we are actively addressing these issues to improve our accommodations and provide a more comfortable experience for our guests.If there's anything specific you would like us to address or if you have additional feedback, please feel free to reach out. We value your input, and your comments will contribute to our ongoing efforts to enhance our services.We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your feedback.Thank you for choosing to stay with us.Warm regards,Jubilee Hotel

8/10 Good

Suzi

Stayed 1 night in Nov 2023
Response from HOTEL MANAGMENT TEAM on 18 Nov 2023
Dear,SuziYou're welcome! We appreciate your 8/10 rating and value your feedback. If there's anything specific you enjoyed or if there are areas where we can improve to make your experience even better next time, please feel free to let us know. Your satisfaction is important to us, and we look forward to the opportunity to host you again in the future. Thank you for choosing our hotel!Warm Regards,Jubilee Hotel

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service
Small shower
The room was very small and we barely fit in the shower.
Stayed 1 night in Nov 2023
Response from Jubilee Hotel Management on 9 Nov 2023
Dear Guest,We appreciate your feedback regarding the room size and the shower. We apologize for any inconvenience you experienced due to the limited space in your room and the shower. We understand that comfort is a crucial aspect of a guest's stay, and we will take your comments into account as we continue to make improvements to provide a more enjoyable experience for our guests. If you choose to stay with us again, we'll do our best to ensure you have a more comfortable stay. Thank you for your feedback.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, could be a little better
Walls are thin so you hear other guests. Late night guests were a little noisy so signs for quiet hours would be great. Downstairs shared bathroom was annoyingly messy…water not effectively being blocked from wetting bathroom floor. Maybe longer shower curtain or some other ideas?
Stayed 1 night in Nov 2023
Response from HOTEL MANAGMENT TEAM on 7 Nov 2023
Dear,LuisWe understand that the thin walls and noise from other guests, especially late at night, can be a concern. We'll certainly consider implementing signs for quiet hours to ensure a more peaceful environment for all guests.Regarding the shared bathroom, we apologize for any inconvenience you experienced with the wet bathroom floor. We'll look into solutions, such as a longer shower curtain, and explore other ideas to address this issue and maintain a cleaner and more comfortable space.Your input is valuable, and we take it seriously as we continuously strive to enhance our accommodations. If you have any further suggestions or if there's anything else we can do to improve your experience, please feel free to reach out. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.Warm regards,Jubilee Hotel

8/10 Good

Siu Nam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Oct 2023
Response from HOTEL MANAGMENT TEAM on 2 Nov 2023
Thank you so much for taking the time to leave your review. Your feedback is greatly appreciated, and it helps us improve our services and better meet the needs of our valued guests.We're delighted to hear about your positive experiences during your stay with us. Your kind words about our location and staff mean a lot to us.If you ever plan to visit us again or have any more comments, suggestions, or requests, please don't hesitate to reach out. We look forward to hosting you again and ensuring your stay is even more enjoyable.Thank you for choosing us, and we can't wait to serve you in the future!Warm regards,[Your Name][Your Position][Your Contact Information]

8/10 Good

Mayuran

Stayed 1 night in Oct 2023
Response from Jubilee Hotel Management on 26 Oct 2023
Dear Mayuran,Thank you for your superb review and an 8 out of 10 rating! We're delighted to hear that you had an excellent experience during your stay. Your feedback is valuable to us, and we appreciate your kind words. If you have any further comments or suggestions to share, please feel free to do so. We look forward to hosting you again in the future and ensuring your stay is equally superb.Warm regards,

8/10 Good

Raymond, Harrington

Stayed 1 night in Oct 2023
Response from HOTEL MANAGMENT TEAM on 14 Nov 2023
Dear guest,Thank you for the 4 out of 5 rating! We're delighted to hear that your experience was superb. If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Warm regardsJUBILEE HOTEL

2/10 Terrible

Jennefer

I did not stay at the Jubilee as I did not like the look of the property, it appeared had not been updated or thoroughly cleaned since I stayed there 5 or so years ago.
Stayed 1 night in Oct 2023
Response from Jubilee Hotel Management on 23 Oct 2023
Dear Jennefer ,Please remember that the Jubilee Hotel is a Grade 2 listed building with historical significance. It's worth noting that the property has been under new management since May 2023. We have been working diligently to address any previous concerns and improve the overall guest experience.We kindly request that you consider staying with us in the future before providing a review score. We believe that experiencing our newly managed establishment firsthand will provide a more accurate basis for your evaluation. Your feedback is important to us, and we welcome the opportunity to provide you with an improved and satisfying stay. Thank you for your understanding and for considering us for your future visit.Warm regards,Jubilee Hotel

10/10 Excellent

Thomas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I was here as a party of 4 on the last leg of a 2- week Europe trip for 2 nights. After roughing it in a hostel in Paris and a Botel in Amsterdam, the Jubilee was a very nice place in London to cap off the trip. Conveniently located near the Victoria Center transit center with easy access to public transport. Lovely room with private bathroom and plenty of public ones nearby. Only ding would be the lack of an elevator but would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Savas on 18 Oct 2023
Hi Dear ThomasThank you for your positive feedback on your stay at The Jubilee in London. We're delighted to hear that you had a great experience and that you found our location convenient with easy access to public transport.We appreciate your comments about your lovely room with a private bathroom and the availability of public ones nearby. Your input is valuable to us as we continually strive to provide a comfortable and pleasant stay for our guests.Regarding the lack of an elevator, we apologize for any inconvenience this may have caused. If you stay with us again in the future and have specific room preferences or requests, please don't hesitate to inform us, and we will do our best to accommodate your needs.We look forward to welcoming you back to The Jubilee, and we're grateful for your recommendation. Your feedback is shared with our staff to motivate and inspire them to continue providing excellent service.Best wishes.:)Warm RegardsJUBILEE HOTEL

10/10 Excellent

Andrea Garcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charming hotel within reach of anywhere really
Okay so the building is on the older side and there is no elevator, but that is what happens when you stay in an older building. I loved this place. The staff right off the back told me if I needed anything from a hair dryer to a power adapter to not hesitate. I accidentally placed my card next to my phone one night and before I could even make it back downstairs staff was there to help me get into my room. Every person working there was warm and welcoming and I loved the view from my quaint room. It was just what I needed. They had toiletries and tea/ coffee with the cutest mug. I would gladly stay there again.
Stayed 2 nights in Oct 2023
Response from HOTEL MANAGMENT TEAM on 16 Oct 2023
Dear,AndreaIt sounds like you had a wonderful experience during your stay at the older building, despite the lack of an elevator. The warm and welcoming staff, their willingness to assist with various needs, and the prompt help when you accidentally placed your card next to your phone made your stay enjoyable. The quaint room with a lovely view, the provided toiletries, and the cute mug for tea and coffee all contributed to a pleasant experience. Thank you for sharing your positive feedback, and it's great to hear that you would gladly stay there again. Your comments will likely be helpful for future travelers considering a stay at the same place.Best Regard,Jubilee hotel

8/10 Good

KleAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect for my needs. Small, but clean rooms; quiet area; easily accessible to underground and area eating I would definitely book again!
Response from HOTEL MANAGMENT TEAM on 16 Oct 2023
Dear,KleannIt's wonderful to hear that the property met your needs perfectly. Clean, small rooms in a quiet area, along with easy access to the underground and nearby dining options, made your stay enjoyable. Your positive experience has led you to consider booking there again in the future. Thank you for sharing your feedback, and we hope you have another excellent stay when you return!Best Regard,Jubilee Hotel

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023
Response from HOTEL MANAGMENT TEAM on 30 Oct 2023
Dear RebeccaThank you so much for taking the time to leave us this exceptional 5 out of 5 review! We are thrilled to hear about your wonderful experience with us. Your kind words truly brightened our day, and it's incredibly rewarding to know that we met or even exceeded your expectations.We take great pride in providing exceptional service and ensuring our guests have a memorable stay. Your feedback motivates us to continue delivering the best possible experience for all our visitors.We look forward to welcoming you back in the future. If you have any additional feedback or suggestions on how we can make your next stay even more enjoyable, please don't hesitate to share them with us.Thank you once again for choosing us, and we can't wait to serve you again in the near future.Warm regards,JUBILEE HOTEL

10/10 Excellent

veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Great location.
Very friendly and helpful staff I’d stay again!
Stayed 3 nights in Sep 2023
Response from HOTEL MANAGMENT TEAM on 16 Oct 2023
Dear,VeronicaIt's great to hear that you had a positive experience with the friendly and helpful staff during your stay. Your willingness to stay again is a strong endorsement of their service. We appreciate your feedback, and we look forward to welcoming you back in the future!Best Regard,Jubilee Hotel

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from HOTEL MANAGMENT TEAM on 28 Oct 2023
Dear,LauraThank you for your outstanding 5 out of 5 guest review! We're delighted to hear that you had an exceptional experience during your stay. Your feedback is greatly appreciated, and it serves as motivation for us to continue providing the best service. If you ever choose to stay with us again, we'll be here to make your experience just as wonderful. Thank you for your support!Warm Regards,Jubilee Hotel

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a place to sleep. A bit expensive as there wasn’t anything included really but I think it’s in line with prices in the area. It was clean and pleasant smelling and staff was helpful to watch out bags prior to check in time. Walkable to bus and train and Buckingham palace.
Stayed 2 nights in Sep 2023
Response from Jubilee Hotel Management on 25 Sept 2023
Dear Genevieve ,Thank you for sharing your experience! It sounds like you found the hotel to be a comfortable place to rest, and it's great to hear that it was clean, well-maintained, and that the staff were helpful in storing your bags before check-in.Your insights about the pricing and location being in line with the area are valuable for other travelers considering this hotel. It's also convenient to know that it's within walking distance of bus and train stations, as well as Buckingham Palace.If you have any more feedback or need assistance with anything else in the future, please don't hesitate to reach out. Enjoy your travels!

6/10 Okay

peter

Disliked: Staff & service, amenities
Don’t book a single room for 2 people. Small single rooms. Shared bath (not stated on site.) There are rooms “downstairs “ so if you have luggage be prepared to carry them up and down those stairs. NO LIFT. TV and Internet very good. This place is on Eccelson SQUARE! Beware: there is Eccelson STREET and Eccelson PLACE. You can get messed up trying to find it.
Stayed 1 night in Sep 2023
Response from Jubilee Hotel Management on 23 Sept 2023
Dear Peter,Thank you for sharing your experience and offering valuable advice for future travelers. It's important for guests to be aware of the room type they book, especially when it comes to single rooms that might not be suitable for two people. Our Hotel is Grade 2 listed building , Please consider that an important subject. Your mention of the shared bathroom and the absence of an elevator is also helpful for others to know when considering a stay at this hotel.Additionally, the clarification about the location, particularly the difference between Eccleston Square, Eccleston Street, and Eccleston Place, can be quite useful to prevent any confusion.It's good to hear that the TV and internet met your expectations. If you have any further comments or suggestions, please don't hesitate to share them. Your feedback can assist other travellers in making informed decisions. Enjoy the remainder of your stay!Warm regards,

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk men were extraordinary and with utmost respect, Professionalism, skillful, knowledgeable with the train schedules and how to give exceptional directions, and local specialties and recommendations...They were so Extraordinary!!! Thank you for the wonderful time! I will be back, and I will be recommending your Jubilee to all my friends.
Stayed 2 nights in Sep 2023
Response from Jubilee Hotel Management on 19 Sept 2023
Dear Guest,Thank you for sharing your wonderful experience at the Jubilee Hotel! It's fantastic to hear that the front desk staff left such a positive impression on you with their professionalism, knowledge, and helpfulness. It's always great to find a place with exceptional service, and it sounds like you had a memorable stay. We appreciate your recommendation, and we look forward to welcoming you back in the future. If you ever have more questions or need assistance, don't hesitate to reach out. Safe travels!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a great location. It’s a no frills hotel, the rooms are basic but very clean. The staff I interacted with were really nice and friendly.
Stayed 2 nights in Sep 2023
Response from Jubilee Hotel Management on 21 Sept 2023
Dear Guest, Thank you for sharing your feedback about the hotel's location, cleanliness, and friendly staff. It's great to hear that you had a positive experience during your stay. If you ever plan to stay there again or have any questions in the future, don't hesitate to reach out. Enjoy your travels!

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price combo
Hotel was clean and tidy and a great location for access to Victoria Coach, train and underground services. Staff were friendly and helpful. Good accommodation for the price paid.
Stayed 2 nights in Sep 2023
Response from Jubilee Hotel Management on 18 Sept 2023
Dear Guest,Thank you for sharing your feedback about the hotel! It's great to hear that you found the location convenient and the staff friendly and helpful. Clean and tidy accommodations at a reasonable price are certainly appreciated by travellers. If you have any more questions or need further assistance, feel free to ask. Enjoy your stay!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value property.
Pleased overall with our stay. Great location close to Victoria Station and within walking distance of lots of London attractions. Friendly, helpful staff. Across the street from a nice little park.
Stayed 3 nights in Sep 2023
Response from Jubilee Hotel Management on 18 Sept 2023
Dear Guest,It's wonderful to hear that you had a good overall experience during your stay at the property! A great location near Victoria Station and friendly, helpful staff can make a significant difference in your trip. Being close to London attractions and having a park nearby is a bonus.If you have any more comments or questions, or if there's anything else you'd like to know or share, please feel free to ask. Enjoy your time in London!Warm regards,Jubilee Hotel

6/10 Okay

oliver

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location, basic room
The location was great for access to Vic Station. Staff were polite and helpful. The rooms were tiny and very dated. No aircon or hairdryer...the feel is just dated to the extreme.
Stayed 2 nights in Sep 2023
Response from Jubilee Hotel Management on 18 Sept 2023
Dear Guest,Thank you for sharing your feedback about the hotel. It's great to hear that you found the location convenient and the staff polite and helpful. However, it's important to know that the rooms were basic and dated. Lack of amenities like air conditioning and a hairdryer can be a drawback for some travellers. We do provide a fan each rooms and you can request hair dryer from front desk which is open 24/7 .Your insights will be valuable to other travellers considering this property. If you have any more questions or need further assistance, feel free to ask.Warm regards,Jubilee Hotel

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing to dislike ideal location room was comfortable and clean the staff were friendly, approachable and helpful would highly recommend thank you for a pleasant 3 day stay
Stayed 3 nights in Sep 2023
Response from Jubilee Hotel Management on 15 Sept 2023
You're very welcome! I'm delighted to hear that you had such a pleasant stay and that you were pleased with the location, room, and the helpful staff. Thank you for taking the time to share your positive experience, and I appreciate your recommendation. If you ever find yourself in London again and need assistance or have any questions, feel free to reach out. Have a fantastic day!Warm regards,

8/10 Good

Sean

Stayed 1 night in Sep 2023
Response from Jubilee Hotel Management on 5 Sept 2023
Dear Guest,Thank you for your rating! If you have any specific feedback or comments about your stay at the Jubilee Hotel, or if there's anything you'd like to share with future guests, please feel free to let me know. Your input can be helpful for others considering a stay at the hotel.Warm regards,

10/10 Excellent

Manasi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jubilee Hotel Management on 5 Sept 2023
Dear Guest,Thank you for your 5-star rating! If you have any additional comments or feedback about your stay at the Jubilee Hotel, please don't hesitate to share. Your insights can be valuable for both the hotel and future guests.Warm regards,

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice quiet location in central London. Great location near the train station and plenty of places to eat. Luggage racks would have come in handy since there were 4 of us and had to stow our luggage on the floor.
Stayed 4 nights in Aug 2023
Response from Jubilee Hotel Management on 28 Aug 2023
Dear Kathleen, Thank you for taking the time to provide your feedback about your recent stay at our hotel. We're glad to hear that you enjoyed our quiet and central location, as well as the convenience of being near the train station and dining options.We appreciate your suggestion regarding luggage racks. We'll definitely take this into consideration as we continue to enhance our guests' experience. Your feedback is valuable to us as we strive to provide the best possible accommodations.If you have any further comments or suggestions, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

6/10 Okay

Trudy

Stayed 1 night in Aug 2023
Response from Jubilee Hotel Management on 25 Aug 2023
Dear Guest, Thank you for sharing your feedback with us. We appreciate your input, and we are sorry to hear that your experience at our hotel did not meet your expectations. If you have any specific concerns or areas where you believe we can improve, please feel free to let us know. We are committed to making our guests' stays as comfortable and enjoyable as possible, and your feedback helps us in that endeavour. If there is anything we can do to address your concerns, please don't hesitate to reach out. We hope you have safe travels and that we may have the opportunity to better serve you in the future.Kind regards,Jubilee Hotel

4/10 Poor

Karissa

Liked: Staff & service
Disliked: Property conditions & facilities
Super helpful staff. Mind there is no elevator at this hotel. None of my bathroom trains worked. So my sink stayed full of water and my shower almost over flowed and flooded the bathroom as I waited for the water to warm. Glad I was only there for one night.
Stayed 1 night in Aug 2023
Response from Jubilee Hotel Management on 22 Aug 2023
Dear Karissa,Thank you for taking the time to share your feedback about your recent stay. We're glad to hear that you found our staff to be helpful during your visit.However, we're truly sorry to hear about the issues you experienced with the bathroom facilities. It's unfortunate that the sink and shower drainage were not functioning properly, causing inconvenience during your stay. We apologize for any discomfort this may have caused you.Your feedback is valuable to us as we continuously strive to improve our services and facilities. Rest assured that we will address the issues you mentioned to ensure a more pleasant experience for our future guests.If you have any further comments or concerns, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Warm regards,Jubilee Hotel

4/10 Poor

REYNALDO

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
VERY HIGH BUT NO ELEVATOR
Stayed 2 nights in Aug 2023
Response from Jubilee Hotel Management on 14 Aug 2023
Dear Reynaldo , thank you very much indeed for choosing our Boutique Hotel . Jubilee Hotel is in Grade 2 listed building. That's why we can not change many things at the Hotel. We always offer to help to take luggage's to our guests rooms. I hope you have had an amazing time while you were staying our hotel. Hope to see you again.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Jubilee. The chatted often with the wonderful men at reception. Our family room for the 4 of us was huge, although in typical European fashion, the bathroom was not. We are petite people, so that wasn’t an issue at all. We enjoyed opening the window and hearing the night sounds by the park. The breeze was lovely. We were prepared for the stairs and got lots of steps and flights in to meet our daily move goals. Location, price, and customer service makes Jubilee a clear winner in London.
Stayed 5 nights in Jul 2023
Response from Jubilee Hotel Management on 14 Aug 2023
Dear Amanda , Thank you very much indeed for such a nice feedback. It was our pleasure to have you our lovely Boutique Hotel.We are very happy to read that " Location, price, and customer service makes Jubilee a clear winner in London." It is one of our missions We are looking forward to see you and your lovely family again...

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Jubilee Hotel Management on 14 Aug 2023
Dear Sara, We value your feedback and look forward to welcoming you back for another pleasant experience. If there is something specific that we can improve, please let us know. We are here to make your future stays even better!

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst place ever. Booked it for three nights and I wish I saw it before I did. Super old and run down room, can barely stand in the bathroom, no air conditioning, Horrible smell of the whole place, the mattress was so messed up that I woke up with back pain every morning. Worst place ever that I wanted to cry at night while laying down in bed. I would never recommend this place to anyone.
Stayed 3 nights in Jul 2023
Response from Jubilee Hotel on 20 Jul 2023
Dear Guest,I'm truly sorry to hear about the experience you had during your stay with us. We always strive to provide the best accommodations for our guests, and it's apparent that we fell short in your case.Immediately upon receiving your comment, we conducted an inspection of the room you occupied, particularly the mattress. Our inspection found it to be in good condition, suggesting that perhaps the issue may be related to personal comfort preferences.As for the smell you mentioned, we use high-quality fragrances for our corridors, and cleaning is a top priority for us. If the scent was not to your liking, it may be a personal sensitivity, as we generally receive positive feedback about the cleanliness and aroma of our premises.Please remember that our hotel is a Grade 2 listed building with historical value. While we do our best to maintain and update our facilities, the nature of such properties means not everything can or should be brand new, to preserve the historical integrity of the building. Even so, we'll continue to investigate the issues you raised about the room condition and lack of air conditioning, and ensure they are promptly addressed.We strive to exceed expectations, but it's also important to remember the difference in amenities and services between a 2-star and a 5-star hotel.Our team would appreciate the opportunity to make things right and improve your perception of our establishment. We hope you will consider giving us another chance in the future. Once again, we deeply regret any inconvenience caused and thank you for bringing these matters to our attention.Best regards,Jubilee Hotel

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The team was incredible! Always smiling, friendly, and helpful!
Stayed 2 nights in Jul 2023
Response from JUBILEE HOTEL on 20 Jul 2023
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that our team made a great impression on you with their friendliness, cheerfulness, and helpfulness. It's always our goal to provide excellent service and your kind words are greatly appreciated. We look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value & location
overall for the price point and location, the Jubliee was a great value experience.
Stayed 1 night in Jul 2023
Response from Jubilee Hotel on 30 Jul 2023
Thank you for your kind words! We're thrilled to know that you found Jubilee to be a great value experience, considering our price point and convenient location. Your satisfaction is our top priority, and we look forward to providing you with more exceptional stays in the future. If there's anything else you'd like to share or if you have any suggestions for improvement, we're all ears. See you again soon!

8/10 Good

Sam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was an affordable, clean stay in the heart of Pimlico on a quiet side street. A great place to base our London adventure.
Stayed 2 nights in Jul 2023
Response from JUBILEE HOTEL on 20 Jul 2023
Dear Guest,Thank you for taking the time to share your experience. We're delighted to hear that you found our hotel to be a great base for your London adventure. It's wonderful to know you appreciated our central location, quiet setting, and clean, affordable rooms. We look forward to having you stay with us again on your next visit!Best regards,

10/10 Excellent

lucia

Stayed 1 night in Jul 2023
Response from Jubilee Hotel Management on 14 Aug 2023
Dear Lucia, We are happy to have 5 out of 5 by you . It was a pleasure to have you our lovely Boutique Hotel.We value your feedback and look forward to welcoming you back for another pleasant experience. If there is something specific that we can improve, please let us know. We are here to make your future stays even better!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying at a fantastic hotel near Victoria Coach Station, right in the heart of London. As a solo traveller, I booked a single room, and I must say, my experience exceeded all expectations. From start to finish, my stay was nothing short of perfect. Upon arriving at the hotel, I was greeted by the warm and friendly staff, who went above and beyond to ensure my comfort throughout my stay. Their professionalism and attention to detail truly stood out, making me feel genuinely welcome and valued as a guest. The location of the hotel couldn't have been more convenient. Being just a stone's throw away from Victoria, I found it incredibly easy to explore London's bustling attractions, renowned landmarks, and vibrant neighbourhoods. The central location allowed me to make the most of my time in the city, saving both time and energy. Stepping into my single room, I was immediately struck by its cleanliness. Despite the compact size, the room was cleverly designed to maximize space efficiency while maintaining a cosy and inviting ambiance. The bed was exceptionally comfortable, ensuring a restful night's sleep after a long day of exploration.
Stayed 1 night in Jul 2023
Response from JUBILEE HOTEL on 20 Jul 2023
Dear Guest,Thank you for sharing such a detailed and glowing review of your recent stay with us. We are overjoyed to hear that your experience exceeded your expectations, and that you felt genuinely welcome and valued as a guest - which is precisely what we aim for.Our team is always eager to go above and beyond to ensure our guests' comfort, so your kind words recognizing their professionalism and attention to detail truly warm our hearts. It's wonderful to hear that our location worked out so well for you, allowing you to easily explore all that London has to offer. Our dedication to cleanliness and comfort is also something we take pride in, so we're delighted you found the room well-designed and inviting.Once again, thank you for your lovely feedback. We look forward to the pleasure of hosting you again on your next visit to London!Best regards,

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jubilee Hotel Management on 14 Aug 2023
Dear Kathryn , Thank you for 10 out of 10 reviews. It was our pleasure .We value your feedback and look forward to welcoming you back for another pleasant experience. If there is something specific that we can improve, please let us know. We are here to make your future stays even better!

10/10 Excellent

Tanure

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience at this hotel! The room provided excellent facilities that perfectly suited my needs. The staff couldn't have been more helpful. I wholeheartedly recommend this hotel as it undoubtedly offers the best value accommodation in Victoria.
Stayed 1 night in Jul 2023
Response from Jubilee Hotel Victoria on 30 Jul 2023
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at our hotel. Providing excellent facilities and meeting our guests' needs are always our top priorities. Our staff takes pride in offering the best assistance, and your kind words mean a lot to us. We truly appreciate your wholehearted recommendation and look forward to welcoming you back to our value-packed accommodation whenever you visit Victoria. Your satisfaction is our motivation!

10/10 Excellent

Vicky

Stayed 1 night in Jul 2023
Response from Jubilee Hotel Management on 14 Aug 2023
Dear Vicky , We are glad to see your 10 out of 10 reviews. We value your feedback and look forward to welcoming you back for another pleasant experience. If there is something specific that we can improve, please let us know. We are here to make your future stays even better!

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from Jubilee Hotel Management on 18 Aug 2023
Dear Guest,We are absolutely delighted with your fantastic feedback and the outstanding 5 out of 5 rating you've given us. Your kind words and positive evaluation mean a lot to us. We are thrilled that you had such a wonderful experience at our establishment.Your satisfaction is our top priority, and we're truly grateful for your support. If there's ever anything more we can do to make your future visits even more enjoyable, please don't hesitate to let us know.Thank you again for choosing us and for your amazing feedback. We can't wait to welcome you back for another fantastic experience.Warm regards,

10/10 Excellent

Andre

Positioned ideally, the hotel provides spotless rooms at a reasonable rate. The team is outstanding in their service. One of the surprising perks is the inclusion of a robust 1Gb high-speed broadband service throughout each floor of the building. This ensures a consistently fast and dependable internet connection, further enhancing your overall stay.
Stayed 1 night in Jul 2023
Response from JUBILEE HOTEL VICTORIA on 20 Jul 2023
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you found our hotel's location ideal and our rooms spotless. We take pride in our team's service, and your kind words reaffirm the hard work we put in every day.We're also thrilled to know you appreciated our high-speed 1Gb broadband service. We understand how crucial a reliable internet connection is, whether for work or leisure, and we're glad it enhanced your overall stay.Thank you once again for choosing our hotel and for your generous feedback. We look forward to welcoming you back on your next visit.Best regards,

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly disappointed because when I booked it was called the Jubilee B&B, but it no longer does breakfast. Also, a smell of drains in the en-suite, although it was clean.
Stayed 1 night in Jun 2023
Response from Jubilee Hotel Management on 14 Aug 2023
Dear Anne, Thank you very much for review. After covid 19 many hotels stop serving breakfast. There are many coffee shops and restaurants nearby.We value your feedback and look forward to welcoming you back for another pleasant experience. If there is something specific that we can improve, please let us know. We are here to make your future stays even better!

10/10 Excellent

Maureen

Stayed 2 nights in Jun 2023
Response from Jubilee Hotel Management on 18 Aug 2023
Dear Guest,We are absolutely delighted with your fantastic feedback and the outstanding 10 out of 10 rating you've given us. Your kind words and positive evaluation mean a lot to us. We are thrilled that you had such a wonderful experience at our establishment.Your satisfaction is our top priority, and we're truly grateful for your support. If there's ever anything more we can do to make your future visits even more enjoyable, please don't hesitate to let us know.Thank you again for choosing us and for your amazing feedback. We can't wait to welcome you back for another fantastic experience.Warm regards,