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Reviews of Hyde Park Suites - Apartments

3 out of 5
Hyde Park Suites - Apartments
73 Inverness Terrace, London, England

Reviews

6.4
Rating 10 - Excellent. 86 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 346 out of 1000 reviews" "
Rating 4 - Poor. 168 out of 1000 reviews" "
Rating 2 - Terrible. 76 out of 1000 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Petro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Reception is a 5/6 min walk away. The TV remote did not work, two of three light build did not work over the mirror in the bathroom, house rules are on the line of concentration camp, in poor condition, dirty and dusty, no bedside light, It was not an apartment as all I got was a Fridge and kettle. The only plus was the location but with some many options in the area I will not be staying there again. It was the pits!
Stayed 1 night in May 2022

2/10 Terrible

David

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2022

4/10 Poor

Bethany

Travelled with family
Disliked: Cleanliness, room comfort
Dingy and dirty
Lovely area, however the room was dirty and the beds stained. Our bed was broken and kept threatening to break at any moment. The shower was broken and only pointed at the wall. The room was dark and dingy. Definitely not an apartment as described. Just a room with an added built in toilet and shower and small kitchenette at the end of your bed. Very loud at nice, people coming and going slamming doors. Didnt help we were the room right next to the front door. Was cheap, hence why we chose it for one night. But wont stay again.
Stayed 1 night in Jan 2022

10/10 Excellent

Rebecca H.

Liked: Cleanliness
Great location,
Stayed here with friends, 3 adults, 3 children Lovely quiet road, but so close to Hyde park and paralleled to street with lots of shops and restaurants, and Waitrose just round the corner Clean flat with just about everything you need for a comfortable stay. Clean comfy beds, lots of hot water, heating worked well, friendly neighbour! Will stay here again I am sure
Stayed 2 nights in Nov 2021

4/10 Poor

Aneeqa

Disliked: Cleanliness
Stayed 1 night in Aug 2021

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, room comfort
Nice room and Location.
The room was fine and the area great. The only downside was the tv remote didn't work and using the manual button to switch on was OK but the panel buttons were disbaled so I couldn't vary volume or change channel. I had to switch of the TV at the socket.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Lovely apartment
Comfortable, discreet and quiet
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Cleanliness issue
Unit is at the top floor with no lift. Property is not clean and doesnt feel clean. Fridge is smelly and had to clean it myself to put our food. Dusty. Sheets have stains.
Stayed 2 nights in Mar 2021

10/10 Excellent

PEDRO

Liked: Cleanliness, room comfort
Good
Stayed 1 night in Dec 2020

6/10 Okay

Oliver

Disliked: Cleanliness, room comfort
No sleep due to a very uncomfortable mattress
The bed was so firm I couldn’t sleep. In the end I had to use the double duvet as a mattress topper and sleep under the single duvet. No bottle opener or cooking utensils at all. Shower head in an extremely Unhygienic condition!
Stayed 1 night in Oct 2020

6/10 Okay

E W Tomas C.

No lift
Eh
Stayed 1 night in Sep 2020

10/10 Excellent

Chelsey, London

Travelled with partner
Liked: Amenities
Very nice place it was in a good condition, good location, lovely staff
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was upgraded to a different room that had another bed in it - I didn't ask for an upgrade and the other bed restricted the space in the room. My room was situated next to the front door which meant that ate arriving guest always made noise and disturb my sleep. Very inconvenient.
Stayed 7 nights in Mar 2020

8/10 Good

Tatiana

Stayed 1 night in Mar 2020

6/10 Okay

Arvind

Travelled with family
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was pleasingly straightforward.The property was just a 2 minute walk away and the room itself weas clean and decently sized. Good sized and well equipped shower room with plenty of towels. Also tea and coffee making facilities and free bottled water were a generous touch.
Stayed 1 night in Jan 2020

10/10 Excellent

mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very good!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant room, decent shower and good location Only slight niggle is the walk from reception to the room of about 10minutes
Stayed 1 night in Nov 2019

2/10 Terrible

Paulo c c

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

4/10 Poor

Feargal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look elsewhere
Building in poor condition with masonry from work in driveway.This was cleaned up next day. Got basement flat which is not suitable for two.It did not feel secure as double door could easily be prised open. Stain on ceiling & only one chair available so 2nd person would have to sit on bed.No shelving to place anything..You could hear pipework working & someone was drilling early each morning.
Stayed 3 nights in Sep 2019

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Very little! The location and room condition was acceptable
Stayed 1 night in Sep 2019
Response from Reservations Manager on 16 Sept 2019
Sorry to hear about this but when you keep it anonymous, nothing can be done as we will not be able to locate the booking or check what exactly happened. Anonymous reviews lose their authenticity because they are meant just to penalise the hotel without allowing us to check, explain or even reply in addition to the fact that you are not allowing us to correct the situation for other guests so they do not suffer the same.

10/10 Excellent

Malambo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Reservations Manager on 16 Sept 2019
Thank you so much!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location very close to Paddington station. Appartment was well equipped with stovetop, microwave and fridge. Would definitely stay there again.
Stayed 1 night in Aug 2019
Response from Reservations Manager on 16 Sept 2019
Thank you so much and looking forward to your future stay with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My money was stolen from my room! I have seen my personal belongings moved around. I asked the reception if they can at least check with CCTV and they outright rejected to check. All they said is call the police. The only thing police does is to give you a number so you can provide to your insurer. The safe deposit doesn't even work in the room so you cannot even use it! I have asked them further to investigate and they just said we asked the room service they didn't come in to your room. I have told them I wasn't feeling safe they told me they will send maintenance person. He came the next day! I couldn't even sleep because someone could break in again! Maintenance person said the door wasn't forced it must be someone with card. I would have understood slightly if they actually bothered to check CCTV today to see who could have entered this area. But no, they don't simply bother! By the way it's quite simple, CCTV only sees 3 rooms, so apart from these room residents it's whoever entered there! So obvious. The manager offered nothing but replacing me to 2nd floor. No compensation or anything else was offered. I really don't recommend this place!
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Booked room with aircon but found it was not working. Told reception but for two nights was still not fixed. No message, not contact. Receptionist was very concerned and wanted to help but obviously management did not care. Why would they? They had our money and there was nothing we could do. During the very hot humid week in London. Horrible nights with no sleep.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This accommodation was suitable and fitted our requirements in locality, price and quality
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Compact room but very clean and it had everything. Check-in is 10 mins walk away and I missed that in the email confirmation. Room was on the ground floor by the hall and stairs and I was woken multiple times by other guests coming and going.
Stayed 1 night in Jun 2019

8/10 Good

Ahmad, Scotland

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and no problem with the actual suite. The only issue I had was, the actual suite location was a 10-minute walk from where you had to check-in, after a busy day with luggage on hand you don't want to be walking another 10 minutes to get to your room. That should have been clarified the suite is not 'on-site' of check-in.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
This is the second time I have stayed here, last in 2015. Sure its a bit worn out but I found both times very clean, secure and reasonably quiet, and very functional. Its very low cost and location to Bayswater with the tube and shops is worth it. Will stay again next time
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property, perfect location. Close to coffee, bakery, restaurants and metro station.
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Hyde Park Suites Team on 30 Jan 2019
We thank you for your excellent review. It was a pleasure to host you. Our Guests feedback certainly assists us to meet and exceed their expectation. We look forward to welcoming you soon. Kind Regards , Hyde Park Suites Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Hyde Park Suites Team on 30 Jan 2019
We thank you for your excellent review. It was a pleasure to host you. We look forward to welcoming you soon. Kind Regards , Hyde Park Suites Team

6/10 Okay

Verified traveller

Travelled with family and small children
Location was close to Underground Tube access and a selection of food places.
Stayed 8 nights in Dec 2018

6/10 Okay

Susan

Liked: Cleanliness, staff & service, room comfort
Description not completely accurate
Mixed feelings about this one. The description made it sound like laundry service was on site. While they are on site in the building where you check in, we were assigned a unit 1/2 mike away. Unit was on 4th floor, with difficult stairs to navigate. Luckily we had backpacks as luggage and no health concerns. On the flip side, it was clean and the neighborhood was great. Close to the tube station and a grocery store. We found a coin laundry around the block. Good price. However, will not likely stay there again.
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in location is far from my actual apartment stay.
Stayed 1 night in Oct 2018

10/10 Excellent

Maggie, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the property is pretty clean and close by Bayswater tube station.
Stayed 5 nights in Sep 2018

8/10 Good

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Good standard of room for reasonable price
Good standard of accommodation on 4th floor, no lift , room has been updated and close to Tube stations at Queensway and Bayswater. lots of restaurants in area, Be aware that you have to go to another hotel around 800m away to sign in on arrival.
Stayed 1 night in Jul 2018

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient studio flat
Great location, reception is situated 10mn walk from the apartment. Staff very helpful, the studio flat was nice and comfy! Great links to other parts of London, 2 tube stations from a short distance to the flat.
Stayed 1 night in May 2018

8/10 Good

Ho Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sally
the neighbourhood is very nice. everything you need to shop for is within walking distance. The room is just a bit small than it's shown in the photo. Overall it's a pleasant stay.

8/10 Good

Kelly

Liked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
A great location and very good value for money. The staff were very friendly and helpful. Our room was spotless and well equipped The only down side was that were had only one small window and other guests checking in late and then leaving early kept us awake.
Stayed 2 nights in Mar 2018

10/10 Excellent

SAKSIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

8/10 Good

SAKSIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Nigel, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, clean apartment close to public transport.
A 1 night stay, centrally located and suitable for my needs.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So comfortable stay.
It was amazing! Loved the fact it has kitchen on the side. Staff are friendly. Fast service. Definitely come back again!
Stayed 1 night in Dec 2017

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at a great price.
Was pleasantly surprised with our apartment. Great size with kitchen and living room, we were on the 4th floor, which is a steep climb but nothing to complain about. Reception were friendly and efficient. We had everything we needed in the apartment, and the location was super, 2 mins walk to the tube. We would definetly stay again.
Stayed 2 nights in Dec 2017

6/10 Okay

Fiona

Liked: Cleanliness
Convenient but no lift
Stay was fine. Didn’t realise there was no lift and I’d been given the 3rd floor. Compact room looked bigger in photos. Couldn’t open the window or blinds as it was noisy. Good location although at the wrong end of Hyde Park for the Christmas market. Close to underground and buses were easy to use to get to the shopping areas. Lots of cafes, restaurants and shops at the opposite end of the street.
Stayed 1 night in Nov 2017

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
That old & Tired Feeling
Arrived with my wife aged 60,my Aunt aged 85 and myself 73. Were allocated two rooms, 1 in the basement and 1 on 4th floor. We considered Aunts age and thought basement was for her and 4th for wife and myself. The basement room was down a staircase of 22 steps WITHOUT a handrail and 4th up 70 steps the last 20 WITHOUT a handrail. This is not good. Health & Safety and consideration for customers is none existent. Certainly very disappointed and VERY Sore and leg weary. Elderly persons cannot climb or decened Everest. Hotel in general OK clean, modern and staff helpful to a point. Will not use again.
Stayed 1 night in Nov 2017