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Reviews of Holiday Inn Express London - Southwark, an IHG Hotel

3 out of 5
Holiday Inn Express London - Southwark, an IHG Hotel
103-109 Southwark Street, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 464 out of 1005 reviews" "
Rating 8 - Good. 408 out of 1005 reviews" "
Rating 6 - Okay. 84 out of 1005 reviews" "
Rating 4 - Poor. 28 out of 1005 reviews" "
Rating 2 - Terrible. 21 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

brighid

Liked: Cleanliness, staff & service, property conditions & facilities
good place to stay in south bank area. breakfast is quite nice
Stayed 2 nights in Mar 2024
Response from Jessica on 23 Mar 2024
Dear Brighid, Thank you very much for reviewing our property. I am glad to read that you had a nice overall stay with us and that the location was convenient for you! Looking forward to welcoming you in a not distant future, Kind Regards, Jessica YGuest Service Assistant

10/10 Excellent

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Will on 12 Mar 2024
*Dear Gregory, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager

10/10 Excellent

marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean. Close to transportation and near by a few restaurants.
Stayed 4 nights in Dec 2023
Response from Priyan on 12 Mar 2024
Thank you for taking your time to leave as review, hope next visit with us would be even greater!Priyan De Silva, Guest Service Assistant

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
As above.
Stayed 1 night in Mar 2024
Response from Tony on 6 Mar 2024
Dear Simon, Thank you very much for the amazing review! We appreciate you taking the time to give us your feedback and are happy with the overall stay and service. We look forward to hosting another amazing stay for you in London in the near future. Kind regards,Tony S. - Guest Service manager.

6/10 Okay

Gillies

Stayed 2 nights in Feb 2024
Response from Rimsha on 18 Feb 2024
Dear Gillies, Thank you very much for taking the time to leave your comment regarding your recent stay in Holiday Inn Express Southwark. We are very sorry to hear that your recent stay with us did not quite meet your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments in order to provide a better experience in the future. Kind Regards, Rimsha A. Guest Service Manager

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and good value
Stayed 3 nights in Jan 2024
Response from William Mendez on 25 Jan 2024
*Dear David, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager

8/10 Good

Mustafa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tony on 19 Jan 2024
Dear Mustafa, Thank you for the great review! We appreciate you taking the time to give us your feedback and look forward to host another stay in London for you.Kind regards,Tony S. - Guest Service Manager.

6/10 Okay

Carolina

Travelled with family
See above
Stayed 6 nights in Jan 2024
Response from Tony on 19 Jan 2024
Dear Carolina, Thank you for the great review! We appreciate you taking the time to give us your feedback and look forward to host another stay in London for you. Kind regards, Tony S. - Guest Service Manager.

8/10 Good

Paul

Business traveller, Travelled with partner
Liked: Staff & service
room too small, safe and within a walkable distance from the venue of my engagement
Stayed 3 nights in Jan 2024
Response from Tony on 13 Jan 2024
Dear Paul, Thank you for the great review! We appreciate you taking the time to give us your feedback and look forward to host another stay in London for you.Kind regards,Tony S. - Guest Service Manager.

10/10 Excellent

Indra Maya

it’s was short but good hospitality
Stayed 2 nights in Dec 2023
Response from William on 23 Feb 2024
*Dear Indra Maya, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for Waterloo Station.
Stayed 2 nights in Dec 2023
Response from William Mendez on 22 Dec 2023
*Dear Brian, Thank you very much for taking the time to leave your comment for your recent stay in Holiday Inn Express Southwark. I am glad to read that the staff made you feeling welcome and you had a nice stay with us. Looking forward to welcoming you in a not distant future, Kind Regards, William Mendez Guest Services Manager

10/10 Excellent

Yelena

Stayed 3 nights in Dec 2023
Response from Rimsha on 8 Jan 2024
Dear Yelena,Thank you very much for the lovely feedback. We appreciate you taking the time to give us feedback and look forward to host future stays in London once again.Kind regards,Rimsha A. Guest Service Manager.

10/10 Excellent

Claire

Stayed 1 night in Dec 2023
Response from William M on 18 Dec 2023
*Dear Claire, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager

6/10 Okay

Sanjay

Business traveller
Liked: Cleanliness, staff & service, amenities
Rooms had issues with the AC at the time of my visit
Response from Tony on 14 Feb 2024
Dear Sanjay, Thank you for the review! We appreciate you taking the time to give us your feedback and look forward to host another stay for you. Kind regards,Tony S. - Guest Service Manager.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t go wrong with a Holiday Inn
We had a very nice stay in London and the Holiday Inn was comfortable and clean. Breakfast was provided each morning but you need to reserve your spot for breakfast ahead of time. They do offer coffee at any time. The hotel was very convenient to many of the sites we visited. We arrived early and they tagged and held our bags so that we could go enjoy the afternoon. Also beautifully decorated for the holidays!
Stayed 3 nights in Nov 2023
Response from Tony on 5 Dec 2023
Dear Linda, Thank you very much for the kind words! We really appreciate you taking the time give us such a fabulous feedback and look forward to hosting future stays in London once again. Kind reagrds,Tony S. - Guest Service Manager.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food option is average to poor.
Stayed 5 nights in Nov 2023
Response from Tony on 5 Dec 2023
Dear Michael, Thank you very much for the great review! We value our guests feedback and appreciate you taking the time to give it to us. Looking forward to host your future stays in London once again. Kind reagrds,Tony S. - Guest Service Manager.

6/10 Okay

Allister

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heating was very noisy, and the room very warm despite turning the radiator down to zero. The cleaning solution used in the room was very acrid in smell and has transferred to all of our clothes.
Stayed 1 night in Nov 2023
Response from Chinique K, Guest Service Assistant on 28 Nov 2023
Dear Allister, Thank you for your time to give us your feedback. Please accept our sincere apologies as your recent stay did not meet your expectations. Please be assured that corrective procedures will be in place to avoid its future occurrences as this is not a normal standard that our guest always experience. We do hope to have the opportunity to welcome you back in the future, so you will be able to see a true picture of Holiday Inn Express Southwark

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Rimsha on 11 Nov 2023
Dear Ian, Thank you for the feedback, as we strive to improve our services on a daily basis. We appreciate you taking the time to leave this review and will do our best to improve by the time you stay with us again. Kind regards, Rimsha A. Guest Service Manager.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hridoy on 9 Nov 2023
Dear Anonymous,Thank you very much for reviewing our property.I am glad to read that you had a nice overall stay with us and that the location was convenient for you!Looking forward to welcoming you in a not distant future,Kind Regards,HridoyGuest Service Assistant

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location from Blackfriars tube station. Room faced the road which was noisy at times as taxis parked outside in the early hours. The room was adequate for our stay and the shower room was compact but nicely tiled and clean. Breakfast was ok and offered a fair selection although lots of guests in the dining area didn’t make it a calm experience- the majority of whom were from other countries and quite rude.
Stayed 1 night in Nov 2023
Response from Kind Regards, Chinique K, Guest Service Assistant on 8 Nov 2023
*Dear Sally, Thank you very much for leaving your comment regarding your recent stay in our hotel. I am glad that you had a nice overall stay with us and you enjoyed our rooms. Looking forward to welcoming you again in a not distant future.

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Clean, comfortable, modern rooms. The complimentary breakfast was a great bonus. I would definitely book to stay here again.
Stayed 2 nights in Nov 2023
Response from William M on 7 Nov 2023
*Dear Nicola, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location. Great breakfast. Building a little tired.
Stayed 7 nights in Oct 2023
Response from Rimsha on 4 Nov 2023
*Dear Anonymous , Thank you very much for taking the time to leave your comment for your recent stay in Holiday Inn Express Southwark. I am glad to read that you liked the breakfast and you had a nice stay with us. Looking forward to welcoming you in a not distant future, Kind Regards, Rimsha A. Guest Services Manager

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rimsha on 31 Oct 2023
*Dear Donna, Thank you very much for taking the time to leave your review for your recent stay in Holiday Inn Express Southwark.

4/10 Poor

Helen

Liked: Cleanliness
Disliked: Staff & service
We booked a twin room over ten months ago and choose the twin room option, when we got there, there was no twin bed and we had to share a double bed. When we checked out, took the 3rd person to check us out. And all she said was ‘is that all’, no customer service skills what so ever.
Stayed 4 nights in Oct 2023
Response from Riah M on 30 Oct 2023
Dear Helen,Thank you very much for reviewing our property.I would like to apologise for the inconveniences with your room type and also for your comments regarding our staff. I will inform our management team in order to avoid this situation happen in our near future. Looking forward to welcoming you in a not distant future,Kind Regards,Riah MGuest Service Assistant

2/10 Terrible

giancarla D

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rimsha on 27 Oct 2023
Dear giancarla D , Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.Kind Regards, Rimsha A. Guest Service Manager

6/10 Okay

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rimsha on 23 Oct 2023
Dear Sofia petronella, Thank you for your time to give us your feedback. Please accept our sincere apologies as your recent stay did not meet your expectations. We do hope to have the opportunity to welcome you back in the future, so you will be able to see a true picture of Holiday Inn Express Southwark- London.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from William Mendez on 21 Oct 2023
*Dear Stephen, Thank you very much for taking the time to leave your comment for your recent stay in Holiday Inn Express Southwark. I am glad to read that the staff made you feeling welcome and you had a nice stay with us. Looking forward to welcoming you in a not distant future, Kind Regards, William Mendez Guest Services Manager

8/10 Good

MICHAEL

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Willliam on 30 Oct 2023
*Dear Michael, Thank you very much for taking the time to leave your comment for your recent stay in Holiday Inn Express Southwark. I am glad to read that the staff made you feeling welcome and you had a nice stay with us. Looking forward to welcoming you in a not distant future, Kind Regards, William Mendez Guest Services Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
Convenient to station & many attractions. Better than expected for price. Staff were all very friendly room was very clean. Nice to have breakfast included which was excellent. Could leave luggage in secure room when arriving early & on day of leaving. Room was a bit noisy but to be expected in London.
Stayed 2 nights in Oct 2023
Response from William M on 12 Oct 2023
Dear Julie, Thank you very much for leaving your comment regarding your recent stay in our hotel. I am glad that you had a nice overall stay with us Also, A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. therefore, be sure I will pass the message to the rest of the team. Looking forward to welcoming you again in a not distant future, Kind Regards, William Mendez Guest Services Manager

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Riah M on 12 Oct 2023
Dear Fred,Thank you very much for reviewing our property.I am glad to read that you had a nice overall stay with us and that the location was convenient for you!Looking forward to welcoming you in a not distant future,Kind Regards,Riah MGuest Service Assistant

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was exceedingly convenient for the Southwark and Waterloo tube stations. It was a short walk to the river, the Tate Modern, and numerous restaurants. The hotel was very clean and the staff was friendly and helpful. We loved the beds and the bathroom. You don’t have control of your own thermostat so if you’re accustomed to USA levels of cold with your A/C you might struggle. We will definitely stay here again because we love the neighborhood. It’s safe and exciting.
Stayed 5 nights in Oct 2023
Response from William M on 9 Oct 2023
*Dear Elizabeth, Thank you very much for leaving your comment regarding your recent stay in our hotel. I am glad that you had a nice overall stay with us and you enjoyed our rooms. Also, I would like to thank you for the comment regarding the A/C system, we really value our guests, therefore be sure I will pass the message in order to improve our service. Looking forward to welcoming you again in a not distant future, Kind Regards, William M Guest Services Manager

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel
Stayed 1 night in Sep 2023
Response from William on 30 Oct 2023
*Dear Belinda, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager

10/10 Excellent

Renault

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Rimsha on 5 Oct 2023
Dear Renault , Thank you very much for taking the time to leave your review for your recent stay in Holiday Inn Express Southwark. I am glad that you had a nice overall stay with us .Looking forward to welcoming you in a not distant future, Kind Regards, Rimsha A. Guest Services Manager

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to river, tube, buses, and certain attractions.
Stayed 2 nights in Oct 2023
Response from Rimsha on 4 Oct 2023
Dear Nina , Thank you very much for leaving your comment regarding your recent stay in our hotel. I am glad that you had a nice overall stay with us. Also, I would like to thank you for the comment regarding the location, we really value our guests, therefore be sure I will pass the message in order to improve our service. Looking forward to welcoming you again in a not distant future, Kind Regards, Rimsha A. Guest Service Manager

10/10 Excellent

Lee

Stayed 1 night in Sep 2023
Response from William M on 2 Oct 2023
*Dear Lee, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property if you want to be within walking distance to most of the attractions in London. Was very clean and staff were very friendly. Breakfast was much better than I expected.
Stayed 2 nights in Sep 2023
Response from William M on 27 Sept 2023
Dear Sandra, Thank you very much for leaving your comment regarding your recent stay in our hotel. I am glad that you had a nice overall stay with us Also, A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. therefore, be sure I will pass the message to the rest of the team. Looking forward to welcoming you again in a not distant future, Kind Regards, William Mendez Guest Services Manager

10/10 Excellent

Jessica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. It was very clean and well kept. The staff was very friendly and welcoming. We loved the breakfast options and quality. They also provided us with a fan for our room which we appreciated. I would definitely recommend this hotel.
Stayed 3 nights in Sep 2023
Response from William on 26 Sept 2023
Dear Jessica, Thank you very much for leaving your comment regarding your recent stay in our hotel. I am glad that you had a nice overall stay with us Also, A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. therefore, be sure I will pass the message to the rest of the team. Looking forward to welcoming you again in a not distant future, Kind Regards, William Mendez Guest Services Manager

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff!
Hotel was very convenient, clean and had really good breakfast! We felt extremely safe walking to and from the hotel to sites, restaurants, and public transportation. It was pricey and the air conditioning didn’t work in one of our rooms. Staff was extremely helpful and friendly! We would stay here again.
Stayed 5 nights in Jul 2023
Response from William Mendez on 24 Sept 2023
*Dear Suzanne, Thank you very much for leaving your comment regarding your recent stay in our hotel. I am glad that you had a nice overall stay with us and you enjoyed our location and excellent service. Also, I would like to thank you for the comment regarding the AC system, we really value our guests, therefore be sure I will pass the message in order to improve our service. Looking forward to welcoming you again in a not distant future, Kind Regards, William M Guest Services Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from DS on 23 Sept 2023
Dear Jonathan,Thank you for leaving us such a fantastic review! We greatly appreciate your generous 5-star rating.Our team works hard to ensure that all our guests have a comfortable and enjoyable stay, and it's always rewarding to receive positive feedback like yours. Once again, thank you for choosing our hotel, and we hope to see you again soon!Warm regards,Dorota S.,Guest Service Assistant

2/10 Terrible

Vicente

Business traveller
Disliked: Staff & service, property conditions & facilities
Really bad experience here.
Stayed 2 nights in Sep 2023
Response from DS on 21 Sept 2023
Dear Vincente,Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, and we deeply regret any inconvenience or discomfort you may have experienced.Your feedback is invaluable to us as it helps us identify areas where we can improve our services and ensure that such issues do not occur in the future.We value your feedback and your patronage, and we look forward to the opportunity to welcome you back and provide you with a superior stay.Warm regards,Dorota S.Guest Service Assistant

8/10 Good

Gemma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, breakfast average, staff friendly and location was great for exploring
Stayed 2 nights in Sep 2023
Response from Dorota S on 20 Sept 2023
Dear Gemma,Thank you very much for reviewing our property.I am glad to read that you had a nice overall stay with us and that the location was convenient for you!Looking forward to welcoming you in a not distant future,Kind Regards,Dorota SGuest Service Assistant

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jessica Y on 20 Sept 2023
Dear Lina,Thank you very much for reviewing our property.I am glad to read that you had a nice overall stay with us and that the location was convenient for you!Looking forward to welcoming you in a not distant future,Kind Regards,Jessica YGuest Service Assistant

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for Borough Market.
Stayed 2 nights in Sep 2023
Response from Jessica on 19 Sept 2023
Dear Edward,Thank you very much for reviewing our property.I am glad to read that you had a nice overall stay with us and that the location was convenient for you!Looking forward to welcoming you in a not distant future,Kind Regards,Jessica YGuest Service Manager

8/10 Good

Grahame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from William Mendez on 12 Sept 2023
*Dear Grahame, Thank you very much for taking the time to leave your comment for your recent stay in Holiday Inn Express Southwark. I am glad to read that the staff made you feeling welcome and you had a nice stay with us. Looking forward to welcoming you in a not distant future, Kind Regards, William Mendez Guest Services Manager

8/10 Good

Sara

Stayed 1 night in Sep 2023
Response from Riah on 23 Sept 2023
Dear Sara,Thank you very much for reviewing our property.I am glad to read that you had a nice overall stay with us and that the location was convenient for you!Looking forward to welcoming you in a not distant future,Kind Regards,Riiah MGuest Service Assistant

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from William Mendez on 4 Sept 2023
*Dear Chris, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager

4/10 Poor

Yuri

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Couldn’t run the air conditioning at night because the condensate pump was to noisy every time it activated. Heard the same noise coming from other units after shutting off mine. Spoke with staff and they were aware of the problem but nothing was done about it for some time and nothing will be done because the owners don’t care. Would never stay there unless this problem is solved. Btw I own air conditioning company so I know what I’m talking about and real estate investor. I feel sorry for future guests.
Stayed 5 nights in Aug 2023
Response from Rimsha on 30 Aug 2023
Dear Yuri ,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LONDON - SOUTHWARK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Kind Regards, Rimsha A. Guest Service Manager

4/10 Poor

azmat

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2023
Response from William Mendez on 15 Aug 2023
Dear Azmat,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LONDON - SOUTHWARK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Regards,William M

10/10 Excellent

margaret, Homer Glen

Stayed 4 nights in Jun 2023
Response from Rimsha on 30 Aug 2023
Dear margaret, Thank you very much for taking the time to leave your comment for your recent stay in Holiday Inn Express Southwark. Looking forward to welcoming you in a not distant future, Kind Regards, Rimsha A. Guest Services Manager

10/10 Excellent

Artemiy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really good
Stayed 4 nights in Aug 2023
Response from William M on 10 Aug 2023
Dear Artemiy, Thank you very much for leaving your comment regarding your recent stay in our hotel. I am glad that you had a nice overall stay with us Also, A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. therefore, be sure I will pass the message to the rest of the team. Looking forward to welcoming you again in a not distant future, Kind Regards, William Mendez Guest Services Manager