We sent our clothes for laundry and they lost 2 of our pants. every time we went to the reception, they told us that they will let us know,but they did nothing. When we got to the room we had toiletries,but when we ran out they didn’t restock. It is dangerous going into the bathroom because there is a step and many people might not see. What I liked about the hotel was the food and how easy it is to take the Uber boat to get to Westminister.