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Reviews of Residence Inn by Marriott London Kensington

4 out of 5
Residence Inn by Marriott London Kensington
181-183 Warwick Road, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 462 out of 1004 reviews" "
Rating 8 - Good. 314 out of 1004 reviews" "
Rating 6 - Okay. 117 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Fauzia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay, central , easy access to transport. Next to large grocery shop and the top rated Iranian food just across .. delicious
Stayed 8 nights in Apr 2024

8/10 Good

Natalie Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience here at Residence Inn Kensington. We would definitely consider returning in the future! It was about a 13 minute walk to the nearest Underground station, so that was just something we had to account for in our travel times, but overall it wasn’t a make or break for us. We do wish the hotel had its own restaurant for dinners as opposed to take out from the Italian across the street for “room service.” It was a quiet neighborhood and a lot really enjoyed the area. Overall the accommodations, staff friendliness, and ease of our stay was great. Highly recommend.
Stayed 6 nights in Apr 2024

6/10 Okay

beatrice

Travelled with family and small children
Liked: Cleanliness
The location
Stayed 12 nights in Apr 2024

10/10 Excellent

Adriana

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We want to give a big thank you to Cecilia ( breakfast) that was so nice and helpful with us every day !
Stayed 8 nights in Apr 2024

10/10 Excellent

IDIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I enjoyed a very comfortable stay, benefiting from its proximity to public transport and rooms that are not only spacious by London standards but also very comfortable. The bathroom was spotlessly clean, and the breakfast was superb. A special thank you to Roberto, the host, for providing a dining experience comparable to a restaurant's. As a Human Resources Manager, I was particularly struck by the staff's approach and treatment. They were exceedingly polite and attentive, offering the comfort of a boutique hotel. The gym and complimentary laundry service were also excellent features. I will definitely consider this hotel as my first choice in the future. A big thank you to everyone else at the reception whose names I may not recall.
Stayed 3 nights in Apr 2024

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient location
Stayed 5 nights in Mar 2024

10/10 Excellent

Alexej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and the staff was very friendly and attentive, highly recommend this hotel.
Stayed 5 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Apartment was ideal and location great for commuting
Stayed 4 nights in Apr 2024

8/10 Good

Sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms, brilliant breakfast, toilet paper was like cardboard though!!
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon Lee, north tonawanda

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service!! Cannot say enough about how well the staff did in exceeding our expectations at every opportunity. The ONLY complaint is the lift- undersized for the property, and with a disabled guest the stairs are not an option. Wasted quite a bit of time waiting and heard many complaints from other giests about the same.
Stayed 6 nights in Mar 2024

8/10 Good

Diana

Travelled with family
The property was convenient to the train and walkable to the attractions we were interested in.
Stayed 3 nights in Apr 2024

8/10 Good

Harvinder

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Check in staff was unfriendly and was actually charged for room x 4 days to credit card by mistake….the staff didnt realise until this was pointed out. Room was a good size and the small kitchen was ideal for cooking but room needed a good hoover. The sofa bed was very comfortable for sleeping and sitting. Housekeeping staff were very accomodating. Laundry facilities very welcomed especially with a child. Breakfast was ok. Tesco nearby was a bonus. Hotel bit out of the way. Plenty of public transport available and was easy to get around.
Stayed 4 nights in Apr 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Brent

Travelled with family
Liked: Cleanliness
Liked convenient location to Underground and Tescos. Laundry room needs updating; breakfast could use more variety.
Stayed 8 nights in Mar 2024

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Breakfast: Roberto greeting with warm smiles. Ahmed helping with each morning with the expresso machine. I wish I could remember all of the front desk staff.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen was great and having extra space was helpful. All the staff was nice and pleasant.
Stayed 5 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A little noisy in the hallway. There was a noisy fan running all night in a closet door just outside of my room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Guet Beng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Hoi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to bus stops and a TESCO, so you have everything you need. LOVE LOVE LOVE the free breakfast every single day, which we didn't know about during the booking. It's a great start to the day and has variety and consistency too. Rooms are very clean, and staff are amazing.
Stayed 8 nights in Mar 2024

10/10 Excellent

Maria Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 7 days .Check in went smooth front desk staff was helpful. Breakfast buffet was great . Lots of options . Roberto was on top of everything!! And of course bartenders Daniel and Joy are amazing!! Drinks are good and very friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central London hotel with friendly service and great continental breakfast.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lane

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2024

6/10 Okay

Jamal

Disliked: Amenities
Stayed there six days. Liked the location. Three tube stations withing 12 minutes walking distance. Tesco is next door, Has only two slow lifts. One of them was not operating for some time on three days. Breakfast options limited.
Stayed 6 nights in Feb 2024

10/10 Excellent

Projwal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Property is in great location in London. The hospitality was also great specially Rishav was very kind and helpful. Lot of thanks to Risav
Stayed 8 nights in Feb 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hôtel courteous staff and good breakfast
Stayed 21 nights in Feb 2024

8/10 Good

thelma, Rosedale

Travelled with family
Liked: Property conditions & facilities
The hotel was located in a great area , easily accessible to public transportation The staff was friendly and very helpful .The breakfast was good just need a bit changing up at least ever other day My only drawback was the bed was not changed for our arrival and that was disappointing, with a phone call it was taken care of ,Overall stay was nice would return
Stayed 4 nights in Feb 2024

8/10 Good

Omolola Adenike

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Satyanarayana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room layout with kitchenette for small size family, and very good breakfast.
Stayed 6 nights in Feb 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The set up of our suite was great. There is a Tesco across the street, which was convenient. Earl’s Court tube is a 5 minute walk. All staff we encountered were lovely. Would definitely stay again. The reason I gave a 4 for property is our suite would greatly benefit from being painted.
Stayed 7 nights in Feb 2024

10/10 Excellent

Mohamed Abu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place. Staff were very friendly. No issues or complaints really. It was beyond expectation and was worth it.
Stayed 8 nights in Dec 2023

8/10 Good

Samatchaya

Stayed 5 nights in Feb 2024

8/10 Good

Supreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We throughly enjoyed our stay at the Residence Inn Kensington. The staff were very courteous and helpful. Special mention to Rebecca at the front desk, Theo the Guest Relations Manager and Roberto the Restaurant Manager for their amazing customer service. The daily breakfast was very good with many appetizing options. Also, the hotel is centrally located right on the Piccadilly line, which is very convenient. We look forward to visiting London again and would definitely stay here when we do.

10/10 Excellent

Andrea Zamora

Stayed 6 nights in Jan 2024

6/10 Okay

paula, Barnham

The bed was very comfortable however it was incredibly noisy and we could hear the conversations of the people in the next room. It also looked like the room needed a deep clean and the public areas weren’t much better The breakfast was good with lots of Choice
Stayed 1 night in Jan 2024

10/10 Excellent

Jena Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and buffet breakfast!
Stayed 4 nights in Jan 2024
Response from Jared on 25 Jan 2024
Dear Jena,Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. We look forward to welcome you back soon. Regards,Jared

10/10 Excellent

Jawed

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jared on 25 Jan 2024
Dear Jawed, Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. We look forward to welcome you back soon. Regards,Jared

10/10 Excellent

Jawed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Jared on 25 Jan 2024
Dear Jawed,Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. We look forward to welcome you back soon. Regards,Jared

8/10 Good

IRENE WANJIKU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jared on 25 Jan 2024
Dear Irene,Thank you for taking the time to share some feedback following your stay with us. We hope to welcome you again in the near future. Warm regards,Jared

10/10 Excellent

Mica

Stayed 5 nights in Dec 2023
Response from Jared on 25 Jan 2024
Dear Mica, Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. We look forward to welcome you back soon. Regards,Jared

6/10 Okay

Ramiro Jose Sanchez

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jared on 25 Jan 2024
Dear Ramiro,Thank you for taking a moment to share your feedback. We are always looking for opportunities to elevate our guest experience, and constructive feedback is a great way for us to do so. The team here at Residence Inn London Kensington hope to welcome you back to London on a future visit. Warm regards,Jared

8/10 Good

Leroy

Stayed 4 nights in Jan 2024
Response from Jared on 25 Jan 2024
Dear Leroy,Thank you for taking the time to share some feedback following your stay with us. We hope to welcome you again in the near future. Warm regards,Jared

8/10 Good

Pamela

Stayed 6 nights in Jan 2024
Response from Jared on 17 Jan 2024
Dear Pamela, Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. We look forward to welcome you back soon. Regards,Jared

10/10 Excellent

Jawed

My stay at Marriott Residence Inn London is going wonderful.will come back again.
Stayed 5 nights in Jan 2024
Response from Jared on 25 Jan 2024
Dear Jawed,Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. We look forward to welcome you back soon. Regards,Jared

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Jared on 17 Jan 2024
Dear Julio, Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. We look forward to welcome you back soon. Regards,Jared

10/10 Excellent

David Lee Don, Redwood CIty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a hotel room suite but it is at a small size but this is London. It is totally expected. The best thing about this hotel is the cooked all you can eat breakfast. It has English sausage, scrambled egg, baked beans, hash brown, bacon, juice, pastries, cereals ..etc. It is all you can eat. It fill me up until dinner time. Yes, London got so much to do and we skip lunch. It takes whole day for each museum. No time for lunch. I want to pay compliment to the breakfast manager. He is on his feet every minute to make sure the staff clean up all the tables. They come by to collect your plate. He even chat with the customers to make sure everything is good. We never get this type of service at the US hotel free breakfast place. Hotel is 10 mins pleasant walk to the Earl Tube station. Tesco supermarket is next to the hotel for you to get British candies, biscuits, chocolate and water. Hotel is 10 mins bus 76 ride to Natural History Museum, Victoria Albert and Science museum. The bus comes every 15mins. Use Google app to track all public transportation here. We stayed for a week at this hotel and I love the convivence to public transportation. (Bus/Tube).
Stayed 6 nights in Jan 2024
Response from Jared on 13 Jan 2024
Dear David Lee Don, Thank you for your amazing review of Residence Inn London Kensington following your most recent visit. It was a pleasure welcoming you, and we are thrilled that you had such an enjoyable time with us and were so well looked after by the team. I have passed on your wonderful comments to all staff - particularly Roberto, our Breakfast Manager. We look forward to seeing you again very soon. Best Regards,Jared

10/10 Excellent

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Jared on 13 Jan 2024
Dear Ahmed,Thank you for your wonderful feedback. We are happy that you enjoyed your stay with us. We look forward to welcome you back soon. Regards,Jared