Reception

Reviews of Generator London

2 out of 5
Generator London
37 Tavistock Place, Russel Square, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 222 out of 1008 reviews" "
Rating 8 - Good. 389 out of 1008 reviews" "
Rating 6 - Okay. 210 out of 1008 reviews" "
Rating 4 - Poor. 99 out of 1008 reviews" "
Rating 2 - Terrible. 88 out of 1008 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Liked: Amenities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and accessible
Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Renee

Stayed 1 night in Nov 2023

2/10 Terrible

Daczó

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Feb 2024

2/10 Terrible

Josef

Disliked: Cleanliness, property conditions & facilities
This place is good only if you are short of money, don’t expect this to be like the Ritz. You will encounter with low class uneducated people, loud rude teenagers that won’t let you sleep. However I supposed if you are lucky you will get a quiet room, a good with considerate roommates and a clean wall without buggers.
Stayed 4 nights in Jan 2024
Response from Generator London on 14 Feb 2024
Thank you for your review. Your comments have been shared with the team to learn and prevent this from happening in the future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best possible location, Russell Square underground station is a straight shot from Heathrow on the Piccadilly line, the hostel is also 2 blocks from Euston, a major train station. Shopping center half block away with 3 groceries including an awesome Asian one, restaurants everywhere in every direction. 2 block from the Nat’l library & its reading rooms if you need somewhere to sit quietly & relax, b/c that won’t be happening in the hostel which has no common areas except it’s restaurant/bar where you must buy something to hang out. British Museum less than 15 minutes by foot on the other side of Russell Square. Cramped rooms, tiny showers, half the bathroom stall doors don’t lock, not enough electrical outlets, but with this location they really don’t have to make any apologies…
Response from Keisha Shareen on 12 Jan 2024
Thank you for sharing your comments with us, Kimberly. I will make sure that your comments are being passed on to the relevant teams. Generator LondonKeisha

8/10 Good

Kimberly

Stayed 4 nights in Jan 2024

6/10 Okay

Gunta

Disliked: Staff & service
Stayed 5 nights in Dec 2023

4/10 Poor

Lesley

Disliked: Cleanliness, staff & service, property conditions & facilities
Make sure you dont get the basement rooms.
Stayed up in London, and been asked for ID they trow up a fuss if you dont have a physical ID and seem to make up the rules as they go along. The smell in the basement floor rooms was horrendous, like the piss house of london.
Stayed 1 night in Dec 2023
Response from Generator London on 3 Jan 2024
Thank you for taking the time to leave us a review. Your comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future.

4/10 Poor

Amy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very handy to those main attractions like British Museum. It is in close proximity to the main traffic hub, King's cross St Pancras Station, so easy to plan travelling to the places nearby London. During my stay, I woke up very earlier due to noise; I am not sure whether it was due to the operation of the Underground (my best guess, it is located on top of an underground line. In addition, it was not warm inside the room as the heater was mounted almost up to the celling and it was central controlled (only turned on around 20:00 during my stay)
Stayed 3 nights in Dec 2023
Response from Generator London on 18 Dec 2023
Thank you for sharing your comments with us. We are glad to hear that you liked our location. We are very sorry to hear that the room wasn't what you were after. We hope to see you again soon

10/10 Excellent

Judith

Stayed 1 night in Dec 2023

2/10 Terrible

Andrei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
They put the heating on only 3 hours day.Was -1C outside and no heating in the room. was very cold in the room. The reception didn't care about this.was very unfriendly. I got sick because of this.
Stayed 6 nights in Nov 2023
Response from Generator London on 5 Dec 2023
I'm sorry to hear about your experience with us. Please be sure that we are taking your complaint very seriously, we will do our best to rectify the situation and ensure that it will not happen again. Your feedback is extremely valuable to us as it helps us improve our standards everyday.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No heating in the room
Not recommended.Is very cold in the rooms.they put the heating on just a few hours a day.night time is very cold in the room the staff was rude.
Stayed 6 nights in Nov 2023
Response from Generator London on 5 Dec 2023
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

2/10 Terrible

Mauricio

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023

2/10 Terrible

Marko

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and warm

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

GLADYS JAE

Stayed 1 night in Nov 2023

8/10 Good

Renee

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Generator London on 9 Nov 2023
Glad to hear you had a great time with us, we hope to see you again soon! Generator London

8/10 Good

fabienne

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Generator London on 9 Nov 2023
Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you enjoyed your stay. We hope to see you again very soon! Generator London

10/10 Excellent

Gemma

Stayed 1 night in Oct 2023

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023

6/10 Okay

Mohammed

Travelled with family
Disliked: Cleanliness, amenities
Needs a renovation, toilets in poor condition
Stayed 1 night in Oct 2023
Response from izabella on 18 Oct 2023
Thank you for your review. We are currently in the process of refurbishing our rooms and common areas, next time you're in the city we would love it if you came back and let us know what you think. Generator London

6/10 Okay

Darrin

Travelled with partner
Liked: Cleanliness
Truly a "living in a dorm" experience. Assumed having a private room would feel more like a hotel. Small bathroom had shower with no walls! Plan to live out of your suitcase in the room.
Stayed 3 nights in Oct 2023
Response from izabella on 18 Oct 2023
Thank you for your feedback Darrin. We’ll make sure to take your comment into consideration so we can do better next time. We hope to see you very soon! Generator London

8/10 Good

Samuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Oliver on 11 Oct 2023
Thank you for this review Samuel. We hope to see you again!

4/10 Poor

syed

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Place itself was terrible and dirty Bathrooms were broken seemed like horror movie bathroom on top floor, narrow elevator barely fit 3 people, no fans or AC in the room, One of the employee end up pushing me with a big clothing stroller in the elevator without noticing if anyone was in there But other than that Place was super close and convenient to every major destination around Tbh cant expect for a better location than this to go to places from here But the hostel itself was disappointing with living situation
Response from Generator London on 10 Oct 2023
Thank you for your review. We apologise for the issues with our facilities you experienced and hope that you let a member of our staff know during your stay. We would love for you to give us another chance next time.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dad & Daughter
Air conditioner a bit loud at night as we’re slamming doors, otherwise no issues. Absolutely loved that food was served until late, not having to find somewhere to eat outside. After a long day on my feet sightseeing, really enjoyed the food and the pint that went with it. Good atmosphere. Central location on Piccadilly line ideal.
Stayed 3 nights in Sep 2023
Response from Saki on 5 Oct 2023
Thank you for your review! Really nice to see that you liked the Generator London atmosphere and our bar. We are proud of the vibes, and we love seeing our guests enjoying it!

8/10 Good

Philippe

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Mia on 28 Sept 2023
Hi Philippe,Thank you for the kind review!-Generator London.

8/10 Good

Thomas

Stayed 4 nights in Sep 2023
Response from Izabella on 18 Oct 2023
Dear Thomas!Thank you for this amazing review!Hope we gonna see you here again Generator London!

8/10 Good

Al_ghrairi

Stayed 2 nights in Sep 2023
Response from Mia on 28 Sept 2023
Thank you for the kind review!-Generator London :)

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Mia on 28 Sept 2023
Hi Kenneth,We would appreciate some feedback on how we can improve!-Generator London :)

8/10 Good

Vaikkun

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Oliver on 11 Oct 2023
Thank you for this review Vaikkun. We hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Generator London
The location of the hostel is excellent and the staff were friendly and helpful during my stay. The only negative experience during my stay was that the room was a bit too warm, because the portable AC did not manage to bring down the temperature enough. I am certain I will consider booking a room at this hostel again.
Stayed 2 nights in Sep 2023
Response from Mia on 28 Sept 2023
We are happy to hear that you enjoyed you stay with us and liked our staff! We hope to see you again soon.-Generator London :)

8/10 Good

Shado Junior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mia on 28 Sept 2023
Hi Shado,Thank you for the kind review!-Generator London :)

6/10 Okay

Anikait, Los Angeles

Stayed 3 nights in Aug 2023
Response from Mia on 28 Sept 2023
Hi Anikaitt, Thank you for your kind review, we hope to see you again soon!-Generator London Team :)

2/10 Terrible

Abhisheik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Mia on 28 Sept 2023
Hi Abhisheik,We are sorry to hear that you didn't enjoy your stay with us. Please give us some feedback on how we can improve!-Generator London Team :)

8/10 Good

Joshua

Stayed 1 night in Sep 2023
Response from Mia on 28 Sept 2023
Hi Joshua,Thanks for the awesome review! We hope to see you again soon.-Generator London Team :)

2/10 Terrible

Emmett

Disliked: Cleanliness, property conditions & facilities
The Generator was terrible. It was unbearably hot in the guest rooms and the only bathroom close to our room was completely destroyed from construction. Even though it was barely partially constructed it had been signed off as clean. Would give 0/5 if possible.
Stayed 3 nights in Sep 2023
Response from Mia on 15 Sept 2023
Hi Emmett,We are sorry to here that you did not enjoy your stay with us. We will work on improving and hope that you will give us another chance :)-Generator London Team.

8/10 Good

Lucas

Stayed 1 night in Sep 2023
Response from Oliver on 11 Oct 2023
Thank you for this review Lucas. We hope to see you again!

2/10 Terrible

Bridget

Liked: Staff & service
Disliked: Cleanliness, amenities
I hardly ever write a negative review because my gran taught me "If you don't have anything nice to say..." But I feel people need to be warned about how uncomfortable this place is. The multi-bed rooms are SO small, and the management appears to fill each bed before opening other rooms. My 4-bed room was full and the other occupants were already in bed when I came back from the theatre, which made it extremely awkward to get situated (find phone charger, charge phone, reshuffle luggage, etc.) while trying not to disturb anyone out of common courtesy. The design of these rooms really only suits close families or people who don't care whether they disturb or annoy other people. Basically, it promotes, rudeness. The bunk bed made noise every time I moved. The hallways all smelled like bathroom cake. The branding is given priority over any signs showing where the bathrooms are. I was asked by someone staying there where the toilets were, and I couldn't provide an answer until I had wandered around. If the bathrooms and showers aren't en suite, there ought to be signs in every hallway indicating where they are. The bathroom itself was hard to use, as someone had knocked the entire soap dispenser and all the liquid soap onto the floor. Gross. At least the soap dispenser had trendy, branding quips printed on it.... The sinks were small, too few, and too close together. All in all, staying here was completelydemoralizing. Industrial, factory farmish, zero class. Avoid.
Stayed 1 night in Sep 2023
Response from izabella on 5 Sept 2023
Thank you for taking the time to feedback on your stay with us, Bridget. Our housekeeping team does work hard to make sure everything is looking it's best, I will however pass this on to them to make sure it will improve in the future.Generator London

6/10 Okay

Alex

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent condition for a hostel and had a peaceful stay despite it seemingly being more geared towards the partying type. Signage for location (and alternative locations) of facilities could be better. Disappointed that this place joins the discriminatory trend to offer female dorms but not have an equivalent single sex offering for men.
Stayed 1 night in Sep 2023
Response from izabella on 5 Sept 2023
Thank you for sharing your comments with us, Alex. I will make sure that your comments are being passed on to the relevant teams. Generator London

8/10 Good

Nanako

Stayed 1 night in Aug 2023
Response from izabella on 5 Sept 2023
Dear Nanako!Thank you for the time and effort to leave us a rate!

4/10 Poor

Maurício

Liked: Staff & service
If you want to sleep, this is not a place for you. Loud music from the bar up to 2am. Could hear it from the room on 3rd floor. I also had to do some work in the morning and the music was above normal even in the morning time at the coffee they have, so I do not recommend for who needs to work. For who is on vacation and like to party, this might be the ideal place.
Stayed 1 night in Aug 2023
Response from Mia on 2 Sept 2023
Hi Mauricio,Thank you for the feedback!-Generator London Team

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely wonderful stay at this hotel! From the moment I arrived, I was impressed by the impeccable service, nice amenities, and spotless cleanliness. The staff went above and beyond to make my stay memorable, and the attention to detail truly stood out. The comfortable and well-appointed room provided a perfect retreat after a day of exploring the city. I was also blown away by the delicious dining options available on-site. This hotel truly exceeded my expectations in every way, and I can't wait to return for another exceptional experience.
Stayed 3 nights in Aug 2023
Response from Saki on 30 Aug 2023
Thank you for your review, Faisal! Really nice to see that you liked the Generator London atmosphere. We are proud of the vibes, and we love seeing our guests enjoying it!Generator London

8/10 Good

Christian

Liked: Cleanliness
Clean, staff were great and great location
Stayed 2 nights in Aug 2023
Response from Mia on 30 Aug 2023
Hi Christian,Thank you for the review!-Generator London Team :)

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mia on 30 Aug 2023
Hi Khaled,Thanks for the awesome review! We hope to see you again soon.-Generator London Team :)

10/10 Excellent

Joan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The rooms were very clean the staff was friendly. Very convenient location. The water was hot and the area was safe. They were doing Reno’s around the place so messy outside. The garbage pick up in the area was lacking. Otherwise a great stay.
Stayed 4 nights in Aug 2023
Response from izabella on 22 Aug 2023
Thank you for your kind review, Joan. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Generator London

2/10 Terrible

Kat

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Gross but nice staff
Stayed 6 nights in Aug 2023
Response from izabella on 22 Aug 2023
Thank you for sharing your comments with us. We are glad to hear that you liked Generator London. We are very sorry to hear that the facilities wasn't what you were after. We hope to see you again soon.Generator London

8/10 Good

NOK YIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality of toilets and bedding
Stayed 1 night in Aug 2023
Response from izabella on 22 Aug 2023
Thank you for the time and effort to leave us a rate and a review!

8/10 Good

Roman, Falls Church

Liked: Amenities
great breakfast. clean bed. nothing really to complain about
Stayed 2 nights in Aug 2023
Response from Generator London on 14 Aug 2023
Thank you so much for the positive review. We would love to welcome you back again soon!