Terrace/patio

Reviews of DoubleTree by Hilton London - Ealing Hotel

4 out of 5
DoubleTree by Hilton London - Ealing Hotel
2-8 Hanger Lane Ealing Common, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1004 reviews" "
Rating 8 - Good. 371 out of 1004 reviews" "
Rating 6 - Okay. 109 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcelina

Business traveller
Very nice clean and comfortable hotel. Nice area and the shopping center and restaurants are just several minutes away.
Stayed 9 nights in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities
Fantastic customer service
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the staff they were excellent particularly the lady in charge at breakfast she couldn’t do enough for us.The food was also very good particularly the breakfast which was faultless.On the down side the check in was quite slow and the size of the room was quite small also a very small bathroom.
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Travelled with partner
Everything about your staff was a credit and a special treat for my birthday lovely touch thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Mohamed

Liked: Amenities
Great
Stayed 3 nights in Feb 2024

10/10 Excellent

Guljinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Alenoush

Travelled with family
Disliked: Staff & service
Even though we had booked and paid for breakfast, the reception staff were adamant we hadn’t and that we had to pay again. After producing screen shots as proof they agreed that we had breakfast included. Not good as a planned pleasant stay started with stress.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2024

10/10 Excellent

Symone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

8/10 Good

Jagdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean, friendly staff
Stayed 3 nights in Dec 2023

10/10 Excellent

chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Air con let down
Hotel and location were excellent but the air con in the room was useless and obnoxiously loud. Changing the temperature or fan speed on the controls didn’t change the anything coming out the grill and it was so loud I struggled to sleep, but I couldn’t turn it off as there were no opening windows and it was then too hot.
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Joan

Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and friendly staff,nice welcome
Stayed 2 nights in Nov 2023

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, helpful staff
It was a lovely stay, comfortable room with lots of room and really helpful staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Tracey

Stayed 2 nights in Nov 2023

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay met my expectations. Somewhere to rest and rechargw
Stayed 3 nights in Oct 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Lee

Travelled with family
Liked: Cleanliness
Hotel was generally ok. However, my access cards were deactivated everyday even though I stayed for 3 days. It is very irritating.

6/10 Okay

Lee

Disliked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I stay here regularly. Great location, very clean and comfortable with parking (paid)
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Graeme

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Jemma & Troy

Stayed 1 night in Sep 2023

8/10 Good

Harminder

Liked: Cleanliness, staff & service, property conditions & facilities
Having parking on site is a bonus in London.
Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very good staff
Friendly staff, efficient and helpful. We only stayed for one night due to an epic fail on the part of British Airways but this hotel really came through for us. The nearby town is cute and close enough to stroll into if you wish. The rooms are small so it's not the kind of hotel where you would want to spend a lot of time sitting around in the room.
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Stayed 1 night in Aug 2023

8/10 Good

Lin-Hua Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

6/10 Okay

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from DT Ealing on 24 Aug 2023
Thank you Nathan. We are always keen to hear details so we can address them accordingly.

2/10 Terrible

Jamal

Stayed 1 night in Aug 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay.
Good hotel. Ideally located and overall a present stay. The building is aging and the rooms were quite snug. The connecting rooms we had were ok but the doors between caused obstruction. Pillows were very soft and could had done with a third but now I’m being picky. Breakfast excellent with a very good selection of hot and cold food. We had an Electric car and there was some on street chargers however I didn’t fancy leaving the car there over night. The car park was sizeable so would have been nice to get a few chargers installed there.
Stayed 1 night in Aug 2023
Response from DT Ealing on 24 Aug 2023
Thank you very much for your feedback Craig. We appreciate your constructive comments. We should have our own chargers by the end of the year at the latest. We look forward to your returning visit

4/10 Poor

Elaine

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was tiny. There were Very little facilities to store clothes . 2 tiny drawers of which one was broken . My husband is visually impaired and hurt himself numerous times trying to navigate round things due to The lack of storage. The bathroom was also very small with no bath. He was continually banging his arms on things . There was No way to dress in the bathroom as it was just too small
Stayed 4 nights in Aug 2023
Response from DT Ealing on 24 Aug 2023
We are sorry to hear you didn't enjoy your stay with us. We have other room category which are more spacious as well as accessible rooms if that would be an option you would consider in the future.

10/10 Excellent

Hyeseong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So friendly ! Everyone was so happy in their work. A great place to stay.
Stayed 1 night in Jul 2023
Response from DT Ealing on 24 Aug 2023
Much appreciated Jill.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from DT Ealing on 28 Jul 2023
Many thanks for the rating John

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to tubestation 2 min walk
Stayed 2 nights in Jul 2023
Response from DT Ealing on 28 Jul 2023
Thank you for posting on Expedia James

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were all very pleasant and professional. The breakfast spread was one of the best I have seen. Our room was clean, and for travelers who are American, I can state the shower was great.( Plenty of water pressure.) If I ever have a flight cancelled at the last minute again I will definitely have the Double tree inn on speed dial
Stayed 2 nights in Jun 2023
Response from DT Ealing on 28 Jul 2023
Many thanks for the wonderful review. We look forward to your next cancelled flight.

10/10 Excellent

Paul

Stayed 2 nights in Jun 2023
Response from DT Ealing on 28 Jul 2023
Thank you very much for your rating Paul

6/10 Okay

Natalie

Liked: Staff & service
Pros: very close to metro station, very safe to walk around, quick access to restaurants and supermarket Cons: my room was really small and SUPER dusty, towels were clean but smelled of smoke (not cigarette smoke but like a hookah, ashy, or vape type smoke) Overall it was a nice experience for the type of hotel it was. If you’re mainly going to be on go mode then I’d recommend my specific room to you, but if you’re staying in the hotel for days or have more than one person then I’d recommend upgrading to a better room.
Stayed 4 nights in Jun 2023
Response from DT Ealing on 28 Jul 2023
Thank you for your feedback Natalie and sorry to hear your experience was hampered by teething which our team should have picked up. We look forward to an improved returned visit.

4/10 Poor

Matthew

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Overall a poor experience. Pros: Friendly staff, nice location, and rooms were relatively large for a European hotel. Cons: The refrigerator didn't work, room service never came to clean the room/change towels and their computer system was broken and prevented access to reservations for hours after I arrived. In addition I wanted to shorten my reservation by one day, but wasn't allowed. The way the policy read I thought I was committing to the first day, not the entire stay. At the very least this was a bit poorly worded.
Stayed 2 nights in Jun 2023
Response from DT Ealing on 27 Jun 2023
We are sorry for the challenges you experienced during your stay Mathew. Although rare, systems can go down unfortunately and in such situation, it disrupt the smooth running of the hotel. We hope that in time, you will give us an opportunity to redeem ourselves.

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023
Response from DT Ealing on 27 Jun 2023
Thank you Sarah

10/10 Excellent

Veniza Ka Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from DT Ealing on 16 Jun 2023
Thank you for your rating Veniza

10/10 Excellent

mrs m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great night sleep
We had a great experience..the room was so comfortable.. beautiful bedding..feather pillows which provided a brilliant night sleep..we will be going back again.. thank you.
Stayed 1 night in Jun 2023
Response from DT Ealing on 16 Jun 2023
We look forward to your returning visit Mrs M. Thank you very much

2/10 Terrible

Kyle

Stayed 2 nights in Jun 2023
Response from DT Ealing on 12 Jun 2023
Please accept our apologies if your experience was unsatisfactory. It is really important to hear what could have been done better or to know where we may have come short. We continuously share and use all guest feedback to improve our services. We hope you will give us an opportunity to redeem ourselves in the future.

6/10 Okay

Gregory

Stayed 1 night in Jun 2023
Response from DT Ealing on 8 Jun 2023
Thank you sharing a rating. Feel free to contact us directly with any specifics we could have done better

10/10 Excellent

Jan

Travelled with family
Liked: Staff & service, property conditions & facilities
Good service and beautiful surroundings.
Stayed 1 night in May 2023
Response from DT Ealing on 2 Jun 2023
Many Thanks for your feedback