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Reviews of Club Quarters Hotel London City

4 out of 5
Club Quarters Hotel London City
7 Gracechurch Street, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 395 out of 1007 reviews" "
Rating 8 - Good. 353 out of 1007 reviews" "
Rating 6 - Okay. 142 out of 1007 reviews" "
Rating 4 - Poor. 79 out of 1007 reviews" "
Rating 2 - Terrible. 38 out of 1007 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great facilities
Stayed 1 night in Mar 2024
Response from CQLC on 24 Mar 2024
Dear PhilipThanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,Prashant Joshi

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, first one the heater wasn’t working properly but they switched us to another room where the heat was working perfectly. Very helpful staff and were able to call us a cab when needed
Stayed 3 nights in Feb 2024
Response from CQLC on 27 Feb 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback.We would like to apologise for the faulty heating and glad to see that staff was able to resolve this quickly.We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes,CQLC

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from CQLC on 28 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

6/10 Okay

Jian

Business traveller
very good location. the bed linens are very comfortable. but no iron, clothes Hanger wardrobe, hairdryer.
Stayed 2 nights in Feb 2024
Response from CQLC on 26 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback, this will certainly assist us to better our services.All our rooms have the provision of a wardrobe where we store iron & ironing board, hangers and hair dryer. For future you will be glad to know that we have a Manager On Duty 24/7, had you advised us at the time we would had addressed your concerns immediately be attending to your room.We do hope that you will return soon and we aim to get a 10/10 on your next visit.Best wishes,CQLC

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay.
Stayed 1 night in Feb 2024
Response from CQLC on 26 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for business and a quick trip.
Stayed 7 nights in Feb 2024
Response from CQLC on 21 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

8/10 Good

Leonardo, New York

Liked: Cleanliness, staff & service, amenities
Location is a little depressing on weekends.
Stayed 1 night in Feb 2024
Response from CQLC on 20 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CQLC on 20 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Response from CQLC on 13 Feb 2024
Dear Guest, Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was well situated for our activities. It was well presented with large airy rooms. We were given an upgrade so had more space than we exoected. It would be nice to know yhat equipment is regularly checked as the hair dryer didn't work. Otherwise we were really pleased with our stay.
Stayed 1 night in Feb 2024
Response from CQLC on 20 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.Please accept our apologies for the hair dryer, for future you will be glad to know that we have a Manager On Duty 24/7, had you advised us at the time we would had addressed your concerns immediately, maybe by replacing the faulty hairdryer.Thanks again for your time by sharing your feedback, which will certainly assist us to better our services. We do hope that you will return soon.Best wishes,CQLC

8/10 Good

Wayne de

Liked: Cleanliness
Disliked: Amenities
I liked the joint.
Response from CQLC on 8 Feb 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon.Best wishes,CQLC

4/10 Poor

Tatiana

Stayed 1 night in Jan 2024

10/10 Excellent

Carina

Stayed 3 nights in Jan 2024
Response from CQLC on 27 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Genaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from CQLC on 24 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place
Stayed 5 nights in Dec 2023
Response from CQLC on 14 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay at this hotel.
Stayed 4 nights in Dec 2023
Response from CQLC on 8 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities
. Good
Stayed 2 nights in Dec 2023
Response from CQLC on 6 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from CQLC on 6 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Near Levenhall markey
Very nice hotel across from Levenhall market so plenty of eats nearby. 15 walk from Liverpool St station
Stayed 1 night in Dec 2023
Response from CQLC on 25 Dec 2023
Dear DavidThanks for staying with us. We appreciate your feedback!We look forward to welcoming you back. Best wishes,CQLC

6/10 Okay

Aptitude Software

Business traveller
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from CQLC on 27 Dec 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Leona

Stayed 1 night in Dec 2023
Response from CQLC on 23 Dec 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not the best hotel.
Upon arrival the staff were a little short with me and I didn’t understand why. The pictures do not reflect the actual rooms. I felt a little catfished. The breakfast was not great for £17 and I appreciate I had not requested alternatives, there were no milk alternatives.
Stayed 2 nights in Dec 2023
Response from CQLC on 5 Jan 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to provide your feedback. Please accept our sincerest apologies for inconvenience caused due to the mentioned comments. We do wish to restore your faith in Club Quarters London City and would be very grateful for a few more moments of your time to further discuss your stay and hopefully have the opportunity to redeem ourselves.You can contact the hotel directly please by email or by phone, this will assist us to address your concerns.We do hope that you will return soon.Best wishes, CQLC

8/10 Good

Beryl

Travelled with group
Liked: Staff & service, property conditions & facilities
I didn't appreciate the noise coming from the fan just outside the bedroom window in the early hours of the morning. It would have been nice to have a quiet room.
Stayed 2 nights in Dec 2023
Response from CQLC on 21 Dec 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback, this will certainly assist us to better our services.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Jonathan

Travelled with partner
Liked: Staff & service, property conditions & facilities
A most enjoyable weekend. Everything worked perfectly
Stayed 1 night in Dec 2023
Response from CQLC on 6 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

SANDIP

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from CQLC on 6 Jan 2024
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Sam

Stayed 3 nights in Dec 2023
Response from CQLC on 16 Dec 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Francesca

Stayed 1 night in Dec 2023
Response from CQLC on 16 Dec 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We do hope that you will return soon. Best wishes,CQLC

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from CQLC on 13 Dec 2023
Dear PhilipThanks for staying with us. We appreciate your feedback!

4/10 Poor

Amanda

Disliked: Amenities, property conditions & facilities
Staff friendly, room very average, no natural light, mattress was disgustingly stained with God only knows what, toilet seat hanging off! don't think it warrants 4 stars. Breakfast was a joke! First day food was not being checked for levels, coffee was horrid, poor and greasy food, when it was available! 2nd day they said they had no delivery so no butter or jam! Reported noisy neigbouring room, were offered to move rooms, but also said that the noisy folk were checking out, so declined room switch, big mistake, not true! Another 7am wake up! Wouldn't stay there again!
Stayed 2 nights in Dec 2023
Response from CQLC on 21 Dec 2023
Dear Guest, Thanks for choosing to stay with us and for taking the time to provide your valuable feedback.We are very sorry to hear of your poor experiences and we are glad that you were in contact with us directly via the survey to address your concerns. Once again many thanks for sharing your comments which will certainly assist us to better our services. Best wishes, CQLC

6/10 Okay

Emma

Business traveller
Disliked: Cleanliness, property conditions & facilities
Typical London hotel to be honest! Pricey for what it is; rooms don’t look as nice as they did in the pictures. Carpet wasn’t clean and all a bit tired.
Stayed 2 nights in Nov 2023
Response from CQLC on 29 Nov 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback, this will certainly assist us to better our services.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Graham

Stayed 1 night in Nov 2023
Response from CQLC on 21 Nov 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

10/10 Excellent

Rafael

Stayed 3 nights in Nov 2023
Response from CQLC on 21 Nov 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked another place to stay (City Apartments) which we left after one night due to horrible conditions. This place is really nice! Very helpful staff, near public transportation and food/beverage service. We would stay there again.
Stayed 2 nights in Oct 2023
Response from CQLC on 14 Nov 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

10/10 Excellent

Andreas, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from CQLC on 4 Nov 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

8/10 Good

Rossitza

Stayed 1 night in Oct 2023
Response from CQLC on 2 Nov 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

10/10 Excellent

Suzy

Stayed 1 night in Oct 2023
Response from CQLC on 31 Oct 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CQLC on 31 Oct 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CQLC on 31 Oct 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

6/10 Okay

Kyle

Business traveller
Disliked: Cleanliness
Not great
At checkin the amount to pay was higher than when booked. I asked why and only then was told it was a deposit. My toilet in my room had hair in the bowel, there was a space for a tv in the wood panel, but no tv. The breakfast at 08.00 was poor, over cooked eggs, and not a great selection. Ive had better stays for 30% of the price of the hotel.
Stayed 1 night in Oct 2023
Response from CQLC on 7 Nov 2023
Dear Guest, Thanks for staying with us. We appreciate your feedback. Please accept our sincere apologies for inconvenience caused due to the mentioned comments. For future you will be glad to know that we have a Manager On Duty 24/7, had you advised us at the time we would had addressed your concerns immediately, maybe by offering a room move or we would had attended to your room.All our rooms are equipped with a smart TV. We would be very grateful for a few more moments of your time to further discuss your stay and the room number you stayed in.Please do contact the hotel directly so we can assist you further.We do hope that you will return soon. Best wishes,CQLC

10/10 Excellent

Jorge, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from CQLC on 10 Nov 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from CQLC on 31 Oct 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

8/10 Good

Brian

Stayed 1 night in Oct 2023
Response from CQLC on 28 Oct 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, feels very safe, friendly staff and close to main attractions, Excellent customer service!
Stayed 4 nights in Oct 2023
Response from CQLC on 22 Oct 2023
Dear MaribelThanks for staying with us. We appreciate your feedback!We look forward to welcoming you back. Best wishes,LC

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The hotel is clean and comfortable, other reviews had put me off but the price was right and it was perfect for what we needed, a big comfy bed to crash in! The only downer was having a shower curtain, I haven’t seen one of them in a hotel bathroom for a while!
Stayed 2 nights in Oct 2023
Response from CQLC on 28 Oct 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

10/10 Excellent

Alan, Bismarck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great night's stay here
Stayed 1 night in Oct 2023
Response from CQLC on 2 Nov 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC

6/10 Okay

shay

Disliked: Property conditions & facilities
Not good as other QC branch
Stayed 3 nights in Oct 2023
Response from CQLC on 8 Nov 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback, this will certainly assist us to better our services.We do hope that you will return soon. Best wishes,CQLC

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities
Solid location.
Stayed 2 nights in Oct 2023
Response from CQLC on 28 Oct 2023
Dear Guest, Thanks for staying with us. We appreciate your feedback, this will certainly assist us to better our services.We do hope that you will return soon. Best wishes,CQLC

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a buzzing noise coming from the door lock mechanism every 20 minutes all through the night and when we told the front desk about it the guy was condescending and said “a million percent it’s NOT the door”. They couldn’t move us as all the other similar rooms were full. We were offers a late checkout and 2 $10 vouchers for the bar. Good job I had earplugs to help a little.
Stayed 4 nights in Oct 2023

4/10 Poor

Sam

Travelled with partner
Disliked: Staff & service
Staff was not very helpful checking us into the hotel
Stayed 1 night in Oct 2023

6/10 Okay

Rob

Business traveller
Liked: Room comfort
Stayed 1 night in Oct 2023
Response from CQLC on 9 Oct 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback.We look forward to welcoming you back. Best wishes,CQLC