Reception

Reviews of Britannia Inn Hotel

3 out of 5
Britannia Inn Hotel
54 Mansfield Road, Ilford, England

Reviews

7.0

Good

Rating 10 - Excellent. 131 out of 792 reviews" "
Rating 8 - Good. 299 out of 792 reviews" "
Rating 6 - Okay. 204 out of 792 reviews" "
Rating 4 - Poor. 72 out of 792 reviews" "
Rating 2 - Terrible. 86 out of 792 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Ankammarao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Britannia Inn Hotel on 17 Aug 2023
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Britannia Inn Hotel on 26 Jun 2023
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

2/10 Terrible

Hashim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Response from Britannia Team on 24 Jan 2023
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us , We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

10/10 Excellent

solomon

Stayed 1 night in Dec 2022
Response from Britannia Team on 24 Jan 2023
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us and we can see that your stay was lovely . We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

2/10 Terrible

Samuel

Stayed 1 night in Nov 2022
Response from Britannia Inn Hotel on 19 Apr 2023
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

2/10 Terrible

Aqib

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
There were bed bugs in the room and all over the bed i asked for the manager but the manager was not around. I want a refund
Stayed 1 night in Nov 2022
Response from Britannia Inn Hotel on 1 Dec 2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your opinion is matter to us , we will investigate this .We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

2/10 Terrible

Angela

Stayed 1 night in Sep 2022
Response from Manager on 4 Nov 2022
Dear Guest,Thank you for taking the time to review our hotel.We are really sorry to hear that you encountered issues during your stay with us.I hope we will have the opportunity to welcome you back to our premises in the nearest future.Kind regards, Britannia Team

10/10 Excellent

Abu Talha jubayer

Stayed 1 night in Sep 2022
Response from Manager on 4 Nov 2022
Dear Guest, I am very glad to learn we have met your expectations.We looking forward to seeing you again and welcoming you back to our premises in the nearest future! Kind regards

8/10 Good

Raouf

Stayed 1 night in Oct 2022
Response from Manager on 4 Nov 2022
Dear Guest, I am very glad to learn we have met your expectations.We looking forward to seeing you again and welcoming you back to our premises in the nearest future! Kind regards

2/10 Terrible

Bianca

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staf it was rude
Stayed 1 night in Sep 2022
Response from Kind Regards, Britannia Inn Hotel on 27 Sept 2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

2/10 Terrible

Jefferson

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception with Bad Attitude (Black Girl)
I was greeted badly of their reception staff (black girl) because of my Google review. She couldn’t accept the review that I left her which I honestly experienced on the day I stayed on this hotel. But she repeated again in very bad way how she treated me, shouting at the reception. She really had bad attitude. She shouldn’t be working as reception giving bad image to the business establishment she work with. Highly not recommend this hotel to anyone if she’s working, Avoid as much as you can.
Stayed 1 night in Aug 2022
Response from Britannia Inn Hotel on 19 Apr 2023
Dear Guest , After investigating this ,you must follow hotel policy , booking policy rules & regulations as you did stayed with us many times . Our staff is here to help every one .Targeting specific staff member is coming under discrimination and what you have wrote is not true , As our records shows that you was very happy with our service ,staff , room , and room price and you did stayed with us recently again in march 2023 . We would love and wlecome you again for stay with us . But pelase you must follow hotel policy , booking policy rules & regulations . Kind Reagrsd , Britannia Inn Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book, save the hassle.
No rooms available at the house. You will be turned away after your booking has been processed and a £50 deposit is taken. The house stinks of damp. Nittys and prostitutes use this premises for their services. No parking what so ever is available. You will have to wake up 8am to move your vehicle as its permits only. You will be promised a refund but will never hear from the 'accounts' department. The department does not exist.
Stayed 1 night in Jul 2022
Response from Britannia Team on 19 Apr 2023
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

10/10 Excellent

Barinder

Stayed 1 night in Aug 2022
Response from Britannia Inn Hotel on 31 Aug 2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay with us. We are so happy :) to see that your stay was lovely . Please stay in touch and book us again .

8/10 Good

Stephen

Stayed 1 night in May 2022
Response from Britannia Team on 2 Jun 2022
Dear Guest, I am very glad to learn we have met your expectations. We looking forward to seeing you again and welcoming you back to our premises in the nearest future! Kind regards Britannia Team

10/10 Excellent

Susan

Stayed 1 night in May 2022
Response from Britannia Team on 2 Jun 2022
Dear Guest, I am very glad to learn we have met your expectations. We looking forward to seeing you again and welcoming you back to our premises in the nearest future! Kind regards Britannia Team

2/10 Terrible

Saffron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 3 Star Hotel at All
Good: - Amenities such as fridge, microwave, kettle, teas and coffees, TV - Inside of fridge clean - Inexpensive compared to average London rates - Free breakfast of good quality 👍 Bad: - Shower runs cold and is broken - Inside of microwave very tatty - Inconsistent cleaning job - Wi-fi does not work at all and 4G connection extremely bad - Negative experience with the receptionist staff upon arrival Ugly: - Room in a terrible state. Food(?) stains on ceilings, walls, light switch!!! - Dirty handles - Thick build-up of black mould around rim of shower from inconsistent cleansing - Cobwebs!! - Duvets and mattresses need to be replaced or better hidden I was prepared for wear and tear, but still expected a clean room and functioning shower! But I did not manage to get a single shower during my time spent here, and was very unsettled and underwhelmed. The thought of touching handles or opening the fridge/microwave door or turning the light switch on with my bare hands made me feel uncomfortable, because I didn't know what they had cleaned and what they had not. I would have preffered a clean and functional en-suite room with no amenities to what I was provided with. The least a hotel should be doing is cleaning room surfaces down thoroughly after each use! If the hotel staff kept room maintenance to half the standard the kitchen staff kept breakfast service, this would definitely be at least a "3 star hotel". But the receptionists, cleaners and m
Mould around rim of shower
Shower broken
Grime around toilet
Cobwebs
Stayed 2 nights in Apr 2022
Response from Britannia Team on 6 May 2022
Dear Guest, First of all I would like to apologize for the inconvenience caused to you during your recent stay with us. I have noted all your concerns and let me reassure you that we have taken this on board and informed our head of housekeeper. I sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one. Kind Regards, Britannia Team

8/10 Good

Rubi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was a very sketchy property that it felt more like a motel than a hotel but the very good pricing, very good breakfast and the staff was extremely friendly. The property needs a lot of updates but for the most part was clean.
Stayed 3 nights in Apr 2022
Response from Britannia Team on 6 May 2022
Dear Guest, Thank you for taking the time to review our hotel. We are really sorry to hear that you encountered issues during your stay with us. I'm glad to learn that our staff was helpful during your time with us. I hope we will have the opportunity to welcome you back to our premises in the nearest future. Kind regards, Britannia Team

10/10 Excellent

Prakash

Liked: Staff & service
Stayed 1 night in Apr 2022
Response from Britannia Team on 6 Apr 2022
Dear Guest, Thank you for rating us an amazing 10 out of 10. We look forward to seeing you at Britannia Inn Hotel Kind Regards, Britannia Team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpet is filthy and woken up by frying smell that went into the room. Maytresses are very uncomfortable. This hotel is in need of a full refurbishment
Stayed 1 night in Feb 2022
Response from Britannia Inn Hotel on 25 Feb 2022
Dear Guest , Thank you for the feedback , we will investigate this . Please stay in touch and book us again .

8/10 Good

Earl

Liked: Staff & service, property conditions & facilities, room comfort
Budget base for London visit
Check in was easy. Directed to the room. The room facilities were as expected.... Bed, TV,, kettle, toilet and shower... and also included fridge and microwave. A few issues with the room... Smoke alarm missing, toilet kept flushing and running by itself. These were rectified quite quickly after being reported. For the most part, the room was clean. There was black mould around the window and the grouting in the shower. The tiles were clean tho. Fresh towels and a quick clean daily. The breakfast included in the price was reasonable. Basic English breakfast buffet. Have to say, the staff were super throughout the stay.
Stayed 3 nights in Feb 2022
Response from Britannia Inn Hotel on 18 Feb 2022
Dear Guest, We're pleased to receive such great feedback with regards to your stay at Britannia Inn Hotel and we thank you for sharing your experience with us. We are so happy to hear your stay with us was a positive one. Please rest assured we will pass your helpful comments to the hotel team, and I apologize for any discomfort or inconvenience caused. That being said, we have noted your feedback as we always look for ways to improve our facilities for our guests. Thank you for your review we look forward to welcoming you back to our hotel soon. Best Regards, Britannia Team

10/10 Excellent

Jenniene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Britannia Team on 14 Jan 2022
Dear Guest, Thank you for your kind score. We hope to see you again soon. Kind Regards, Britannia Team

10/10 Excellent

Krishnaprasad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very good breakefast. Good location . But internet is slow
Stayed 5 nights in Dec 2021
Response from Britannia Team on 14 Jan 2022
Dear Guest, Thank you for your kind score. We hope to see you again soon. Kind Regards, Britannia Team

8/10 Good

Khizar

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were friendly and cooperative, it was easy to check in and check out, room was enough to accommodate a person for night, but bathroom was too small, it smelled very bad, and i believed it’s something to do with the drainage because bathroom was clean
Stayed 1 night in Dec 2021
Response from BT on 10 Dec 2021
Dear Guest, Thank you for giving your time in writing a review based on your recent stay with us. I am delighted to see that our team was friendly and cooperative during your time at our hotel.We are sorry to hear about the smell. We will look into this matter and investigate. Hope to welcome you back soon Britannia Team

6/10 Okay

Damian

Liked: Staff & service
Small single room
Room and bathroom tiny
Stayed 3 nights in Nov 2021
Response from Britannia Inn Hotel on 2 Dec 2021
Dear Guest , Thank you for staying with us and giving us feedback .Please stay in touch and visit us again .

4/10 Poor

Martin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Britannia Team on 12 Nov 2021
Dear Guest, Thank you for taking the time for giving us a score. We would have like to learn what went wrong so that we can improve for our guest. We hope you'll give us a chance to amend your thoughts in the near future. Kind Regards, Britannia Team

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gary
Really good hotel , very friendly, staff go that extra mile to make you welcome , warm comfortable, clean hotel , good breakfast, just around the corner from good pubs restaurants, can't wait to be in the area to stay again ,
Stayed 4 nights in Oct 2021
Response from Manager on 10 Nov 2021
Dear Gary, Thank you for being a guest at Britannia Inn Hotel. I'm pleased to see that our staff provided excellent service and our facilities were up to standard. It was a pleasure having you as our guest and look forward to welcoming you back in the near future. Kind Regards, Britannia Team

10/10 Excellent

Samuel

Stayed 1 night in Oct 2021
Response from Manager Britannia Inn Hotel on 1 Nov 2021
Dear Guest , Thank you for giving us lovely feed back 10/10 after your stay . We are so happy to see that you have enjoyed your stay with us . Please visit us gain .

2/10 Terrible

Olutobi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel looks decent but the staff are rude, the room i was staying in had bed bugs and you will be asked to pay a £50 deposit that will never be returned. Overall terrible experience. There are plenty of hotels in the area, my advice pick any place other than this one.
Stayed 6 nights in Oct 2021
Response from Manager on 27 Oct 2021
Dear Guest, We are sadden to hear that your experience at Britannia wasn't up to your standard. I can see that you stayed with us for 6 days and during your time with us you was informed that we have 24 hours front desk available who are always happy to help our customers with any issues or questions. At no time during your stay did you mention anything to our front desk team that you encountered issues. This is unfair as you didn’t give our team the chance to help during your time with us. We have also mentioned to you regarding your deposit that it is a pre authorization which payments returns within 5-14 days automatically. We are deeply sadden as we wasn’t given a fair review due to not being informed as we had took it as you had a good stay with us as you stayed the full 6 nights without any complaints. We hope you will allow us to amend your thoughts. Kind Regards, Manager

8/10 Good

Abelardo

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021
Response from Manager on 29 Oct 2021
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel. I am delighted to read that you have given us a good score. This means a lot to us! Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager

6/10 Okay

Scott

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2021
Response from Manager Britannia Inn Hotel on 1 Nov 2021
Dear Guest , Thank you for your time and giving us feedback we can see that you have enjoyed your stay with us . Please keep in touch and visit us again .

2/10 Terrible

SHILU RANI

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need immediate renovation, old rusty and mouldy rooms, breakfast was ok.
Stayed 3 nights in Oct 2021
Response from Manager Britannia Inn Hotel on 1 Nov 2021
Dear Guest ,we apologies to you ,regarding your stay with us , We are open 24 hr if you do speak with our staff members they will definitely will look into it . Further more we will investigate this . Please stay in touch .

8/10 Good

gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was close to where i was working
Stayed 7 nights in Oct 2021
Response from Manager Britannia Inn Hotel on 19 Oct 2021
Dear Guest , We really appreciate your feed back and Thank you for giving us 4/5 score . We are happy to see that you have enjoyed your stay with while working near by . We loved to welcome you again please stay in touch and book us again .

4/10 Poor

Benjamin

Disliked: Cleanliness, property conditions & facilities
Disappointing
The bathroom was smelling and the water can not drain.
Stayed 1 night in Oct 2021
Response from Manager Britannia Inn Hotel on 1 Nov 2021
Dear Guest , We are sorry to hear this from you , we will check this ,as we are open 24 hr any issues can be reported and can be sorted then and there . hope fully we see you soon ,please book us again .

2/10 Terrible

OMAR

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the first days was good and the reception staff were great. The last day destroyed this hotel reputation completly for my stay. This is due to a GAINT THING that crawled from under my bed and out the room door. This thing was eather a mouse or a huge gecko. This led to my emidiate termination and refusal of my stay. Although this happened the staff were profsional enouph to change my stay on the "PremierLux Serviced Apartments" and book me a taxi there all on there behalf. This is unfortunate but must be said.
Stayed 4 nights in Oct 2021
Response from Manager Britannia Inn Hotel on 1 Nov 2021
Dear Guest , We will Investigate this , By giving us 1/5 score is not fare as you have reported to us and issue was sorted by taken an immediately response from our reception team . Please stay in touch and visit us again .

10/10 Excellent

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021
Response from Manager on 29 Oct 2021
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel. I am delighted to read that you have given us a good score. 10 out of 10 This means a lot to us! Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager

2/10 Terrible

Harriet

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Britannia Inn Hotel on 2 Nov 2021
Dear Guest , you have given us two score with out sharing your thoughts with us about your stay which is not fare as we are open 24 hrs . Any issues can be reported to us at any time .

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Manager on 29 Oct 2021
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel. I am delighted to read that you have given us a good score 10 out of 10. This means a lot to us! Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money.
A very welcoming reception, car parked on site, room very clean although bed was a little too firm. Superb breakfast and no hassle check out. Would definately stay again.
Stayed 1 night in Oct 2021
Response from Manager on 29 Oct 2021
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel. I am delighted to read that you had such a great time with us and found the team extremely helpful and welcoming, this means a lot to us! We are superb happy that we exceeded your expectations. Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager

10/10 Excellent

Danny

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Manager on 29 Oct 2021
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel I am delighted to read that you have given us a good score 10 out of 10. Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager.

10/10 Excellent

salma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
First day the receptionist helped us park our car also was very helpfull all the staff where very helpfull had a pleasant stay
Stayed 3 nights in Oct 2021
Response from Manager Britannia Inn Hotel on 1 Nov 2021
Dear Guest , Thank you for giving us nice feedback 10/10 . We can see that you have enjoyed your stay with us .Please visit us again and thanks for staying with us .

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Disgustingly dirty, staff refused to stay after one night
Stayed 3 nights in Sep 2021
Response from Manager Britannia Inn Hotel on 1 Nov 2021
Dear guest , we are apologize to you , we will investigate this ,If you do report to our staff members or bring to their attention issues will be sorted . Please book us again .

10/10 Excellent

Oliver

Stayed 2 nights in Sep 2021
Response from Manager on 29 Oct 2021
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel I am delighted to read that you have given us a good score 10 out of 10. Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager.

10/10 Excellent

Lekan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely
Beats our expectation… will use again
Stayed 1 night in Sep 2021
Response from Manager on 29 Oct 2021
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel I am delighted to read that you have given us a good score 10 out of 10. Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager.

2/10 Terrible

JA

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Grim
Grim, multiple slugs in room. Dirty bathroom and bedroom. Carpets needed to be burnt. No actual parking although advertised
Stayed 1 night in Aug 2021
Response from Manager Britannia Inn Hotel on 1 Nov 2021
Dear Guest , Thank you for giving us feedback , Our reception is open 24hr if this can be reported to our team will definitely look into it . Regards

8/10 Good

Rashvinderjeet

Business traveller
Liked: Cleanliness, staff & service, room comfort
The staff were very helpful and made a space for me to park on arrival. They put me a room that was better than I paid for without drawing any attention to it. If there were any issues or queries they were tended to quickly. I couldn’t believe a full English was included in the price.
Stayed 1 night in Sep 2021
Response from Manager on 29 Oct 2021
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel I am thrilled to read that you had such a great time with us and that you found the room to your liking. Thank you for your kind comments about the team. We always aim at providing an outstanding service for our guest. Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager.

2/10 Terrible

Daniel

Stayed 1 night in Sep 2021
Response from Britannia Inn Hotel on 2 Nov 2021
Dear Guest , you have given us two score with out sharing your thoughts with us about your stay which is not fare as we are open 24 hrs . Any issues can be reported to us at any time .

8/10 Good

Narendra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Manager on 29 Oct 2021
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel I am delighted to read that you have given us a good score. Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager.

4/10 Poor

Amer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Booked a family room which was reasonably sized, had 2 double beds and 1 single (not sofa beds). However, the en-suite bathroom extractor fan didn't work and had an extremely unpleasant smell which could not be hidden by air freshener. The carpet had stains, the blinds of the loft window did not work, and bathroom door handle was on the verge of falling off. All in all, the room was in need of maintenance and wasn't the most enjoyable stay. If you're reading this, Britannia Inn Hotel - sort out Room 11.
Stayed 1 night in Sep 2021
Response from Manager Britannia Inn Hotel on 1 Nov 2021
Dear Guest , We are sorry to hear this about your stay with us ,we will check this .Please stay in touch and book us again . Regards

8/10 Good

n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Manager on 29 Oct 2021
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel I am delighted to read that you have given us a good score. Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager.