Suite, Ensuite (3 Persons) | Desk, free WiFi, bed sheets

Reviews of City Inn Russell Square

3 out of 5
City Inn Russell Square
42 Tavistock Place, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 109 reviews" "
Rating 8 - Good. 30 out of 109 reviews" "
Rating 6 - Okay. 20 out of 109 reviews" "
Rating 4 - Poor. 11 out of 109 reviews" "
Rating 2 - Terrible. 8 out of 109 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

David, BALDOCK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as described
Stayed 1 night in Mar 2024

8/10 Good

Hannah

Liked: Cleanliness
I found the self check in entry difficult, the small vestibule was very awkward & too small, struggled to get in with just my 1 suitcase. Other than that the room was fine, a little noisy at times from people moving about, but the bed & pillows were comfy enough for a decent sleep.
Stayed 1 night in Mar 2024

2/10 Terrible

Demetria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Low score for the smelly drain. Unacceptable this was not revealed before booking. There was no one available to ask to switch rooms (after5pm). To be expected with 'low price'? But will go elsewhere next time.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Clean and comfortable.Good location and very quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Close to an early morning cafe at a nearby tropical medicine school, close to two or three second hand bookstores, one gay bookstore, and a few blocks away was a massive well stocked new book store.
Stayed 21 nights in Jan 2024

4/10 Poor

Charles

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Short walk to tube station and good location.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We spent one night before leaving London and this hotel was perfectly located within a easy 10 minute walk between St Pancas and Euston Stations. The street was a bit noisy at night but didn’t bother us really. The room was comfortable and perfect for our needs. Would definitely choose it again when visiting central London.
Stayed 1 night in Nov 2023

8/10 Good

LINDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent position for tube station and shops.
Stayed 1 night in Jul 2023

2/10 Terrible

BENJAMIN

Stayed 1 night in Oct 2023

4/10 Poor

Chor Ling

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dusty furniture and worn-out sheets
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Good value for money
Basic accommodation, but all you need for a night stay in a convenient location. Comfortable bed, and the place was clean.
Stayed 1 night in Oct 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and base to do some sightseeing around London. Comfortable bed. Room basic but for a base it is ideal.
Stayed 1 night in Oct 2023

2/10 Terrible

MELISSA, Seattle

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like a sewer the minute we walked in. The shower drain had a cover that wasn’t fully on top of the drain, sign in the bathroom said to keep the cover on to prevent odor. After a long day of travel, couldn’t stand the odor. Asked for a refund, was denied the first night but received a refund for the second night. Had a really nice stay at a hotel around the corner. Tried not to let the experience ruin our vacation, it definitely hurt our pocketbook.
Stayed 2 nights in Oct 2023

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Stayed 1 night in Sep 2023

6/10 Okay

Tammy

Travelled with family
I booked a family room but the matress on one of the beds was very thin and uncomfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very good and clean for London standards
Stayed 1 night in Aug 2023

8/10 Good

sheilan

Stayed 1 night in Jul 2023

8/10 Good

Vimbai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Really central and clean room and host helped me with my suitcase
Stayed 1 night in Jul 2023

8/10 Good

Mary Joan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location if you are traveling via tube or Euston Train station like we (family of 4) were during this trip. It was about 10 mins from Russell Square station. The lobby and room was clean. We had a bite to ear across the street and visited the near by outdoor food mall and park for the kids. I would stay there again.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little nice place
Nice, clean and well run little place with top quality service. Would stay there any day
Stayed 2 nights in Jun 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a room for 3 people for 1 night, we were on the ground floor first room when entering property. We were pleasantly surprised as it was very clean and had enough room for 3 people to fit comfortably a double bed and a pull out sofa all made up for us on arrival, 2 tvs 1 in bedroom and 1 in living area, hospitality tray with tea and coffee, we found the area nice and friendly and popped down the road to the Valencia cafe for food and close to Russell Square tube to get around London. Overall very nice and would visit again if in the area.
Stayed 1 night in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near King's Cross Station
Well located hotel to King's Cross station, check in was smooth, luxury double room was very nice, great to see coffee machine in the room. Friendly staff, couldn't ask for any more.
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Stayed 1 night in Apr 2023

6/10 Okay

Susan

Travelled with family
Disliked: Amenities, property conditions & facilities
Our room was very noisy and it lacked the basic requirements. Did not sleep very well that night, so we were slightly disappointed. Owner does not really care about customer satisfaction. No compensation was offered, and they were not willing to compromise, therefore, communication from Customer service team could have been better

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cheery cleaner, manager had conversations with me
Stayed 21 nights in Feb 2023

10/10 Excellent

Matthew

Stayed 1 night in Feb 2023

8/10 Good

Ben

Stayed 1 night in Feb 2023

6/10 Okay

Andrew

Disliked: Cleanliness, room comfort
It was just ok, room was smaller then pictures showed, we were in standard. Bathroom very small and smell from drainage system
Stayed 2 nights in Jan 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hasan on 16 Nov 2022
Thank you!

10/10 Excellent

Marzena

Stayed 2 nights in Oct 2022
Response from Hasan on 19 Oct 2022
Thank you so much for your honest review. :D

10/10 Excellent

Nigel

Stayed 1 night in Oct 2022
Response from Hasan on 14 Oct 2022
Thank you so much for your honest review.

2/10 Terrible

Emma

Stayed 1 night in Oct 2022
Response from Hasan on 16 Nov 2022
We are sorry that you didn't like the hotel but we are committed to give good and quality service.

6/10 Okay

Edward

Liked: Staff & service
Disliked: Room comfort
Very Small Rooms
The "Deluxe" room that we had in the hotel was exceedingly small. There were no level spaces on which to spread out clothes, work on bills or other business on the computer, or do other things. The bed was small too, but we knew that and we we prepared for it. The other main problem with hotels of this size is that the front desk is not staffed around the clock, or at least from 7 am to 1 am. People arrive from all over the world at all times of day and need access to the rooms they are paying for. The best thing about this hotel was its location.
Stayed 5 nights in Aug 2022

2/10 Terrible

Arash

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nonesense- do not be fool with online photos. Completely different. Unsafe amenity. Manager said safebox code is 0000 and you can not change it!!! Really???!!! What what is a logic of having safebox? After I insisted, he agreed to change the code but he asked me to give him the code to change it after we leave. Excellent security!!! Never choose this place. Asked them to cleam the room but they did not do it until next day with my reminder again. Cleanning?! Really? Just emptied garbage and that’s it!
Stayed 3 nights in Jul 2022

4/10 Poor

Mia

Travelled with family
Disliked: Cleanliness
the property was easy to find but we found it to be very noisy with a main road directly outside which attracted the beat box cars playing their music until the early hours
Stayed 1 night in Jul 2022

4/10 Poor

Helen

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
MISLEADING ROOM SIZE - STAIRS WERE A NIGHTMARE
THE PLACE WAS CLEAN AND IN A GOOD LOCATION, HOWEVER THE ROOM WAS SMALL , MY HUBBY HAD TO CLIMB OVER THE BED AS THE STORAGE CUPBOARD WAS IN THE WAY, WE WAS ON THE 3RD FLOOR AND WITH LUGGAGE THE STAIRS WERE HARD WORK AS ALSO NARROW AND UNEVEN... WE WAS WOKE UP A MIDNIGHT BY A NIEGHBOUR HAVING A SHOWER AS THE PLUMBING MADE A TERRIBLE NOISE AND THE PILLOWS WERE AWFUL.
Stayed 1 night in Jun 2022

10/10 Excellent

Molly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Brad

Travelled with partner
Liked: Cleanliness, staff & service
They were very helpful with our early check-in. The room was very clean, and there was lashings of hot water. We were looking for budget accomodation, and that is what we got. But the room was very compact, and there wasn't much space for luggage / storage. It was fine for a night, and good value for money when compared with London prices.
Stayed 1 night in Jun 2022

10/10 Excellent

P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from paul on 14 Jun 2022
Thank you to stay in city inn russell square. Hope to see you again

8/10 Good

Shannon

Stayed 1 night in Jun 2022
Response from paul on 14 Jun 2022
Thank you to stay in city inn russell square. Hope to see you again

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, very comfortable and quiet
Stayed 1 night in May 2022
Response from paul on 14 Jun 2022
thank you to stay in city inn russell square

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The entrance isn’t very prepossessing—cramped, narrow staircase and reception literally in a closet, but the room was terrific—clean, spacious, bright, comfortable bed, great shower, and best of all, a fridge. Location is an early walk to Kings Cross and Russell Square stations. I will definitely stay here again.
Stayed 5 nights in Apr 2022
Response from paul on 14 Jun 2022
Thank you to stay in city inn russell square. Hope to see you again

6/10 Okay

Kate

Travelled with partner
Liked: Cleanliness, staff & service
Well positioned for all areas of London, small, yet comfortable bed, but would benefit from being larger. The decor and interior needs modernising and repairs to cracked ceilings necessary. Overall a good stay in comparison to prices of other hotels.
Stayed 1 night in Apr 2022
Response from paul on 14 Jun 2022
Thank you to stay in city inn russell square. Hope to see you again

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room for a very fair price
Did exactly what we needed for an early trip out of Euston the next morning. Didn't see anyone else in the hotel, just retreived the key card from the key box, as per the instructions. 2 key cards would have been useful, but that's our issue not the hotel's
Stayed 1 night in Apr 2022

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Mar 2022

8/10 Good

Clare

Travelled with group
Liked: Cleanliness, staff & service, amenities
The decor is a little dated but it's perfect location for seeing london and the staff are super friendly, warm and kind.
Stayed 2 nights in Feb 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

nic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Stayed 1 night in Jan 2022

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The room was absolutely spotless, nespresso coffee machine. Nice toiletries, the owner was ver friendly. Definitely one of the nicest budget hotels I've stayed in.
Stayed 2 nights in Jan 2022