Bar (on property)

Reviews of Ibis Liverpool Centre Albert Dock – Liverpool One

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 430 out of 1009 reviews" "
Rating 8 - Good. 385 out of 1009 reviews" "
Rating 6 - Okay. 113 out of 1009 reviews" "
Rating 4 - Poor. 52 out of 1009 reviews" "
Rating 2 - Terrible. 29 out of 1009 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Travelled with family
Liked: Amenities
Everything was ideal, situated in the centre of the city. Everything we needed was a small walk away, would definitely stay here again if available, thank you.
Stayed 1 night in Mar 2024
Response from Lisa on 26 Mar 2024
Dear Marcus, We are delighted to hear that you found our location ideal for your needs. We are glad you enjoyed your stay with us and look forward to welcoming you back in the future. Thank you for choosing ibis Liverpool Centre Albert Dock - Liverpool One. Kind regards!

2/10 Terrible

JASON, Pontypridd

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This was a disappointing stay. The room was appalling. The bathroom door wouldn’t shut at all (recorded it). The bed was like sleeping on a park bench. The carpet in the room was dirty. Debris in one place, muddy stains in another and sticky in another place. Would deffo never stay here again.
Stayed 2 nights in Mar 2024
Response from Lisa on 25 Mar 2024
Dear Jason, We are truly sorry to hear about your disappointing experience during your stay. Your feedback regarding the room conditions is concerning and we apologise for the inconvenience caused. Ensuring a comfortable and clean environment is a top priority for us, and we will address these issues promptly. We appreciate your feedback and will take necessary actions to improve. We hope you reconsider and give us another chance to provide you with a better stay. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lisa on 23 Mar 2024
Dear MartinMany thanks for your review. We hope to be able to welcome you back soon.Kind regardsIbis Liverpool Centre Albert Dock - Liverpool One

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good value for money, clean, comfortable. Bedroom had everything we needed. Really helpful staff, could store luggage before check in and after check out until we returned to collect it. Easy overnight parking.
Stayed 1 night in Mar 2024
Response from Lisa on 20 Mar 2024
Dear Sheila, We are thrilled to hear about your positive experience! We are pleased that you found our location excellent, rooms clean and comfortable and our staff helpful. It was a pleasure to assist with luggage storage. Thank you for choosing ibis Liverpool Centre Albert Dock - Liverpool One and we look forward to welcoming you back soon. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One.

8/10 Good

WENDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable overnight stay for trip to city. Very convenient, close to Dock and tourist attractions yet very quiet in room. Clean, comfy bed, excellent hot shower.
Stayed 1 night in Mar 2024
Response from Lisa on 14 Mar 2024
Dear Wendy, We are delighted to hear that you had a comfortable stay with us. We are glad you found our location convenient and enjoyed the cleanliness, comfy bed, and excellent hot shower. Looking forward to welcoming you back soon! Best regards, ibis Liverpool Centre Albert Dock - Liverpool One

2/10 Terrible

Adel

Disliked: Cleanliness, staff & service, property conditions & facilities
Not helpful small room
Stayed 2 nights in Jan 2024
Response from Lisa on 11 Mar 2024
Dear Adel,Thank you for taking the time to share your feedback with us. We apologise for any inconvenience you may have experienced during your stay with us. Your comments regarding the size of the room have been duly noted. We appreciate your valuable input and will take it into consideration for future improvements.We hope that despite this issue, you had an otherwise pleasant stay with us. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,ibis Liverpool Centre Albert Dock - Liverpool One

2/10 Terrible

usama

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was really cold heater systems not working and only on channel tv .
Stayed 1 night in Feb 2024
Response from Lisa on 12 Mar 2024
Dear Usama,Thank you for taking the time to share your feedback with us. We apologise for any inconvenience caused by the heating system not working properly and the limited channel selection on the TV. Your comments have been duly noted and will be taken into account as we strive to improve our services. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.Best regards,ibis Liverpool Centre Albert Dock - Liverpool One

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful staff. Good breakfast and excellent location!
Stayed 1 night in Feb 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Good location. Clean tidy rooms. Plenty parking
Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Feb 2024

6/10 Okay

Carl

Travelled with partner
Liked: Cleanliness
The hotel is in a great location with easy and secure parking which was a plus for us. Parking was £10 a night which is a little cheeky but a lot cheaper than any of the surrounding carparks. Reception area was a little cramped and basic but did what it needed to do. Our room was very basic with a mixed of modern and old. The room was clean and tidy. The bed was the biggest down side for us, it was just 2 single beds pushed together with a thin mattress topper on top. The 2 beds kept moving apart leaving a big gap to fall in and the beds were rock hard. Overall we are happy for the low price we paid.
Stayed 1 night in Feb 2024

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position for this hotel
Stayed 2 nights in Feb 2024

8/10 Good

Charlotte

Travelled with partner
Convenient spot and okay hotel bar. Limited car parking. Rooms are very small. Don’t agree that they won’t accept cash at the bar
Stayed 1 night in Feb 2024

4/10 Poor

Alison

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very convenient to city centre. Beds were the worst ever,so bad that we went home early
Stayed 2 nights in Jan 2024

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern room, large clean bathroom with a really good hot shower. The breakfast was included so great value and the range of food and drink was excellent. Also well situated and parking next to the hotel at a reasonable rate.
Stayed 2 nights in Jan 2024

8/10 Good

Tom

Stayed 2 nights in Jan 2024

8/10 Good

Smit

Travelled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed - I was expecting much more
Very well located hotel in Liverpool city centre with good breakfastand parkingavailablefor £10 a day. However, the room condition WAS TERRIBLE. The kids bed was broken, the toilet fan seems doesnt work properly and the TV is small and very bad. So, if you want a well located place to sleep only, this is the place. I would not stay again in this place because it is not chep and it is far from rate 8. It doesn't worth the £108 a night.
Stayed 1 night in Dec 2023

10/10 Excellent

Ronell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and friendly staff
The staff were very welcoming and made us feel comfortable. Breakfast was good, great selection of food to cater to us all as my younger son only eats some foods. Room was clean and the bed was extremely comfortable. Very solid mattress, which is what I prefer. Double bed was big and high. Parking that is accessible was good for us and the front of the hotel was lit up for Christmas beautifully. It was close to my childhood area and family so the location was ideal for us. Very good prices too. Thank you.
Stayed 3 nights in Dec 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

8/10 Good

Mandy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Catherine

Travelled with family
Liked: Cleanliness, staff & service
Liverpool
Easy to find, great location, excellent service from the staff and great area out front for breakfast, drinks, lounging. Rooms were tired looking and dated, my single bed was a pull out chair, not a bed as advertised. Room was drafty. They did provide an extra blanket when requested. Service from the staff was what made this trip, not the room.
Stayed 1 night in Dec 2023

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located close to the Dock.
Conveniently located close to the Dock. Clean and comfortable. The water pressure for the shower is a bit too low, but all the rest is generally good.
Stayed 2 nights in Dec 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good staff
Stayed 1 night in Dec 2023

6/10 Okay

WOLFRAM, Northampton

For the prize charged, the quality of rooms and food is mediocre. Their rates are overpeized.
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Denise

Disliked: Property conditions & facilities
Christmas ball
Hotel could do with a revamp, looking tired and dated. Clean enough. Came up to stay for the night to go to a Christmas ball . Staff were a bit Robotic. Car park was completely full. So having to park in disabled bays, or take the car out of the car park . Weather was horrendous, so that was not a option.
Stayed 1 night in Dec 2023

6/10 Okay

Richard, Bedford

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were extremely helpful and polite, the rooms were basic for the amount we paid!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Nice welcome and plenty of car parking spaces. No need to pay in advance. Just £10 at the reception. Good quality comfortable beds and the shower and bathroom worked perfectly. Breakfast was plentyful and tasty. The prices in the bar were good too.
Stayed 1 night in Dec 2023

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room and room was freezing on entering. It is winter and the window was left open with no heating on. The heater didn’t let a lot of heat out so was sat working feeling very cold
Stayed 1 night in Dec 2023

2/10 Terrible

patricia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rupert

Liked: Cleanliness, property conditions & facilities, room comfort
Great weekend stay
Great weekend stay. Good atmosphere. Fantastic location looking across Albert Dock.
Stayed 2 nights in Dec 2023

8/10 Good

Simon

Business traveller
Disliked: Property conditions & facilities
A good value stay.
A good size room. Breakfast was very plentiful and good quality. The bed was a bit lumpy one side, but as i was on my own, i could sleep on the other side which was better. Staff were friendly, helpful and chirpy, even at breakfast at 6.45am. Certainly not Claridges, but good value none less.
Stayed 3 nights in Nov 2023

10/10 Excellent

Patrick

Stayed 2 nights in Nov 2023

10/10 Excellent

Adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was great as was the breakfast.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always worth staying friendly and welcoming
Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Stayed 2 nights in Nov 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab location, excellent breakfast full of flavour & piping hot. Lovely friendly staff.
Stayed 2 nights in Nov 2023

6/10 Okay

Ann

Travelled with family
Liked: Cleanliness, staff & service
The room was quite but the bed was hard there wasn't any comfortable place to lounge
Stayed 4 nights in Nov 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, staff & location
Easy, friendly check in & good clean room. Good location for most areas of interest (museums, shops & docks), so made for the perfect two nighter. Parking acceptable for the UK at £10 per 24 hours, considering it's attached to the hotel, so no big walk to reception/check in. There were a lot of building work going on behind the hotel at the time of our stay (Nov-23), but it didn't detract from the hotel & it's location. Sure it'l be finished soon!
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Hotel is ok, rooms feel a bit tired but are pleasant, breakfast was excellent. Very good location for Albert Dock venues.
Stayed 1 night in Nov 2023

8/10 Good

Paula

Stayed 1 night in Nov 2023

4/10 Poor

kevin

Stayed 2 nights in Nov 2023

8/10 Good

Dean

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent sleep, not the biggest room!
Bed was very comfortable, staff were excellent. Aircon a little frustrating that it switched itself on a couple of times despite me having it turned off. Also, not much space in the room aside from the bed, but these were minor inconveniences to a largely enjoyable stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - Highly recommend!
Lovely stay! Very comfortable. Had everything we needed for our 3 night stay. Fantastic location opposite Albert Dock and next to Liverpool One. Very clean, comfortable. Great breakfast buffet. Lovely friendly helpful staff. Excellent car parking at £10 a day good value. Highly recommend.
Stayed 3 nights in Nov 2023

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay. The staff at reception were so helpful in giving places of interest to visit. Parking was a pleasure abd clise to the hotel. Only one thing missing, the welcome biscuit on the drinks tray.
Stayed 1 night in Nov 2023

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Absolutely filthy 😡 Staff were lovely
Stayed 1 night in Nov 2023