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Reviews of Holiday Inn Express Liverpool Hoylake, an IHG Hotel

3 out of 5
Holiday Inn Express Liverpool Hoylake, an IHG Hotel
The Kings Gap, Hoylake, Wirral, England

Reviews

8.2

Very good

Rating 10 - Excellent. 179 out of 454 reviews" "
Rating 8 - Good. 180 out of 454 reviews" "
Rating 6 - Okay. 52 out of 454 reviews" "
Rating 4 - Poor. 32 out of 454 reviews" "
Rating 2 - Terrible. 11 out of 454 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay by a Lighthouse.
Room OK but all the TVs were not working on the first night of my stay. Good shower but the Shower gel had all run out in the fixed container in both the shower and over wash basin. Had to use a loose one in the Shower. My door key had to be reset every day!!
Stayed 4 nights in Oct 2022

6/10 Okay

Roy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and clean
Stayed 1 night in Oct 2022

2/10 Terrible

Peter

Stayed 1 night in Oct 2022

10/10 Excellent

Ady

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Eileen

Stayed 1 night in Oct 2022

10/10 Excellent

Mark

Stayed 1 night in Oct 2022

2/10 Terrible

S

Stayed 1 night in Oct 2022

10/10 Excellent

T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay for golf trip
Travelled up for golf trip - room was very clean and recently refurbished bathroom was excellent, local pub for evening meal so very happy. Breakfast was OK, bacon and sausages a bit well done and had been kept warm so not at best but overall nothing raise complaints about
Stayed 1 night in Sep 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoylake
Easy to find and good parking. Hotel staff helpful.
Stayed 1 night in Sep 2022

4/10 Poor

Paula

Stayed 3 nights in Sep 2022

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice location, comfortable room
Stayed 1 night in Sep 2022

10/10 Excellent

Laura

Stayed 1 night in Sep 2022

8/10 Good

Kenneth

Stayed 1 night in Sep 2022

10/10 Excellent

John

Stayed 1 night in Sep 2022

8/10 Good

Jackie

Stayed 3 nights in Aug 2022

10/10 Excellent

g

Stayed 1 night in Aug 2022

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Adrian

Stayed 2 nights in Aug 2022

10/10 Excellent

Nazmian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and pleasant!
The rooms were clean and we were provided with iron and covers. It was a comfortable stay. They could do with veg options for breakfast.
Stayed 1 night in Aug 2022

8/10 Good

kelly

Travelled with partner
Liked: Cleanliness, staff & service
Ticked all the boxes
Stayed 1 night in Aug 2022

8/10 Good

hylton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

John

Stayed 1 night in Aug 2022

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We travelled as a couple for a wedding close bye,
Stayed 2 nights in Aug 2022

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Malcolm

Stayed 1 night in Jul 2022

8/10 Good

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast had a good selection and vegan etc options available. Beach and shops walking distance. Downside due to covid no other dining onsite.
Stayed 4 nights in Jul 2022

8/10 Good

Martin

Stayed 1 night in Jul 2022

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Barbara

Travelled with family
Disliked: Amenities
Room not ready after Check in time quoted, requested Double Bed and had 2 singles. No Cups in room for a cup of tea just a Kettle and sachets of tea and coffee, very unhappy customer as booked for a Family wedding, very inconvenient Stay.
Stayed 1 night in Jul 2022

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Room was clean Excellent location for where I was working Only downside was a very mediocre breakfast
Stayed 2 nights in Jul 2022

4/10 Poor

Nicola

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Awful hotel
Staff were rude & unhelpful. Breakfast was awful, cold & overcooked hot choices, and limited cold options. Parking charges onsite even though there is plenty of free parking on the street outside. One of the worst Holiday Inn hotels we’ve ever stayed in.
Stayed 2 nights in Jul 2022

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel position
This hotel is in an ideal position, not far from the beach, village and a nice walk to West Kirby along the beach.
Stayed 4 nights in Jun 2022

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for Golf at Hoylake
Amazing - couldn’t fault it
Stayed 1 night in Jun 2022

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problems with the door cards, allocated 3 rooms before door entry would work
Stayed 2 nights in Jun 2022

6/10 Okay

Syed I

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Comfort should not be compromised
We have booked family rooms for 11 people. The double bed mattress was quite hard and wasn't very comfortable. The sofa bed was very uncomfortable for the kids. I would strongly advise you to do some decent investments in your mattresses and beds. Premier Inn beds are very comfortable and I was expecting same comfort.
Stayed 1 night in Jun 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Nice clean quiet comfortable hotel. Very good self service breakfast. Close to town centre and felt very safe when out walking.
Stayed 3 nights in Jun 2022

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Let down by breakfast
The reception staff are the friendliest we have encountered. Room was clean and comfortable. Stay was let down by the breakfast. Items were always missing and not replenished for ages. Slowest service I have ever come across. We went late one morning and early the other, same problem both days. Everything done as cheaply as possible and it showed. Disappointing and would deter us from staying again.
Stayed 2 nights in Jun 2022

10/10 Excellent

Anthony

Stayed 1 night in May 2022

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean,comfortable & breakfast was lovely. Very reasonably priced & a 10 minute walk from the train station. Would definitely come back.
Stayed 1 night in May 2022

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, Dirty, DIRTY!
We were given one room that had dog hairs on the floor and bits and pieces of stuff on the floor and sofa so I went to reception. At reception the response was, “Well we’re a dog friendly hotel”. I don’t see why that means it is acceptable to have dog hair all over the floor, it should have been hoovered up and the room cleaned properly. I then explained that I have an allergy to dogs and was informed that the dog free rooms were only on the second floor. It turns out that the only room they could give me was on the first floor, so not much help there. We had no choice but to stay and the second room was filthy. There were stains all over the carpet. Even the designed carpet couldn’t cover them up. Not sure if the stains were wee or poo. On the balcony there was either left over yoghurt or poo. In the bathroom the sink had hairs in it from the previous person and something else. Curtains were ripped so didn’t close woke up with the sun hours earlier than we would have wanted. I have stayed in loads of rooms and this has been the worst for the last ten years, easily. If it wasn’t for my friend’s party instead of her wake due to lock down and we weren’t driving the family we would have left. I did ask for a quiet room but neither of the rooms were in quiet locations. Ps. Also look out for them trying to charge you for parking
Stayed 1 night in May 2022

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Mary

Stayed 2 nights in May 2022

8/10 Good

Constantinos

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoylake stay
Excellent stay. Hotel very clean and service was excellent
Stayed 3 nights in Apr 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bed a little too soft for us. Shower room great. Good breakfast. Not keen about paying to park.
Stayed 1 night in Apr 2022

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Everything made easy and calm
Stayed 3 nights in Apr 2022

2/10 Terrible

Dianne

Stayed 3 nights in Apr 2022