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Reviews of Britannia Adelphi Hotel

3 out of 5
Britannia Adelphi Hotel
Ranelagh Place, Liverpool, England

Reviews

6.4
Rating 10 - Excellent. 422 out of 1927 reviews" "
Rating 8 - Good. 491 out of 1927 reviews" "
Rating 6 - Okay. 369 out of 1927 reviews" "
Rating 4 - Poor. 277 out of 1927 reviews" "
Rating 2 - Terrible. 368 out of 1927 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Grand old property
Stayed 2 nights in Apr 2024

4/10 Poor

Nigel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived and parking was important to us and satisfactory. Reception was quiet and they persuaded us to take a special offer of dinner, some free drinks and breakfast, only available at time of check in. We arranged to meet a friend in the American bar where we watched three security guards trying to persuade a local addict to put on his shoes and leave, he was finally manhandled away. As told we went to the Restaurant at 6pm to find it closed and went back at 7 when a waitress told us it was closed that evening. Annoyed we complained and a Manager informed us we could get a snack in an extremely crowded and ultra noisy bar. This was not what we had planned for our guest, we did however get some shoddy fish &chips. The room was acceptable. Generally a very poor experience particularly at the price we paid.
Stayed 1 night in Apr 2024

6/10 Okay

Kelly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The toilets were disgusting and smelly. This hotel needs an overhaul. Fantastic building. Even the communal areas aren’t bad but the rooms are terrible. Mattresses uncomfortable windows need replacing.
Stayed 1 night in Apr 2024

6/10 Okay

Gerald

Liked: Staff & service
Disliked: Property conditions & facilities
Its tired, needs a lot of work to freshen up. Bed was comfortable, room was clean but had a weird stale smell. Would only stay here again as a last resort.
Stayed 1 night in Apr 2024

8/10 Good

Dennis

Travelled with family
Liked: Staff & service
Impressive in terms of space, layout and range of facilities. And staff are very helpful. But age has made it shabby - a bit scruffy and dirty. Prices are correspondingly reasonable. Set your expectations and enjoy your stay.
Stayed 1 night in Apr 2024

6/10 Okay

Miguel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property needs an update very tired inside
Stayed 1 night in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
This is a Large older hotel with fittings etc in line with its age the Hotel is well located for both main train stations and shopping despite a number of previous reviews that scored the hotel very low I enjoyed my stay my room was clean comfortable and provided you with everything you needed from nice clean towels and complimentary toiletries and a Flat screen TV. Thanks.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to liverpool lime street station. Close to bars, clubs and restaurants. Nice big double bed which was comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Classic property, friendly and helpful at check in. I don’t entirely understand all the negative reviews by locals, my experience was sound.
Stayed 1 night in Apr 2024

4/10 Poor

Stuart

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Terry

There was a bang of night every now and then what was it???
Stayed 4 nights in Mar 2024

4/10 Poor

Natalie

Business traveller
Disliked: Staff & service, property conditions & facilities
I arrived at night (1am) and found a group of people outside the hotel smoking weed. I pressed the night bell and the door was opened by other waiting guests. During check in the clerk said my hotel room number unnecessarily loud while other people were present. This made me feel quite unsafe. There was no safety lock on the door which is really worrying. As I entered the hotel room it smelled of dust and ‘old’. The room seemed clean overall. The bathroom sink was very cracked. During the night there was eery banging. Positives: There is a kettle and tea provided in the room. There’s complementary bathroom soap, shampoo, shower gel and lotion. Check out is very quick and easy.
Stayed 1 night in Apr 2024

6/10 Okay

Glenn

Travelled with group
The beds were very small not alot of room in them
Stayed 2 nights in Mar 2024

2/10 Terrible

Keith

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mouldy unsafe bathroom. Complained at reception and asked to move room. Told no as were fully booked. Not even offered to clean bathroom and make safe
Stayed 1 night in Mar 2024

4/10 Poor

Hilda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell from the public toilets on the ground floor was awful most days on the last day there was excrement on the bathroom floor. I also had blood on my bathroom floor and I felt unsafe walking on the 4th floor. Doors slamming and screaming at 2 am not pleasant . Although I paid for Wi-Fi I could get no signal in my room on the 4th floor. There was some dodgy characters around in the foyer and my friend got a fright when someone grabbed her from behind . It was her first time in the Uk . On a positive note the towels were white and fluffy and the bedding clean although the mattress was uncomfortable but they are refurbishing so perhaps it will improve . The staff must be indicated with complaints that must be horrible for them . I felt they are probably doing their best . The room only gets cleaned in between guests . I sadly won’t go again .
Stayed 4 nights in Mar 2024

6/10 Okay

Leigh

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Connor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent but next door was extremely loud, we heard yelling and someone hitting a wall
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities
Fabulous stay room clean and comfortable location excellent for everything
Stayed 3 nights in Mar 2024

8/10 Good

Marzi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Such a grand hotel stayed for one week never saw much of it Hotel Cortez vibes from American horror movie has a certain vibe which I liked but didn’t get to use much facilities.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High ceilings in bedroom & bathroom Art Deco ballroom all very grand.
Stayed 1 night in Mar 2024

10/10 Excellent

Gary T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round service!
Stayed 2 nights in Mar 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the
Stayed 1 night in Mar 2024

2/10 Terrible

Charlton

Liked: Cleanliness
Disliked: Property conditions & facilities
I like it for its proximity. That’s all
Stayed 1 night in Mar 2024

8/10 Good

Piers

Travelled with partner
Liked: Cleanliness, staff & service
Great Staff
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Stayed 1 night in Mar 2024

8/10 Good

Paul

Stayed 1 night in Mar 2024

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 1 night in Feb 2024

10/10 Excellent

Darren

Liked: Staff & service, property conditions & facilities
Lovely staff, so welcoming and even though they were breaking in a new booking in system, it was done with the minimum of fuss.
Stayed 1 night in Feb 2024

6/10 Okay

Chris

Stayed 1 night in Feb 2024

8/10 Good

Irene

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. A hotel with so much character. Dated but not in a bad way. You almost go back in time whem going in the door. Only thing which i didn't like is the room was very small as a twin room. Should of been suitable as a single person. Other than that an all round nice place To stay. A wonderful communal area to spend time too
Stayed 1 night in Feb 2024

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, good breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Michael

Disliked: Property conditions & facilities
Great location, propery in need of investment but for the price i paid it did the job.
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

kevin

Stayed 1 night in Feb 2024

8/10 Good

Philip

Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service
Although it’s a little dated my daughter and I had a lovely stay, very friendly atmosphere I can imagine it hosting some fabulous occasions in the passed!
Stayed 1 night in Feb 2024

8/10 Good

Tetsuaki

Stayed 1 night in Feb 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely.
Stayed 1 night in Feb 2024

8/10 Good

tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, could do with more staff on desk at busy times
Stayed 2 nights in Feb 2024

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness
Very poor hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Cheryl

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Ideal location, rooms ok. Could do with been brought up to date
Stayed 1 night in Feb 2024

10/10 Excellent

Simangele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is within the city centre and the dining rooms are very attractive.
Stayed 1 night in Feb 2024

6/10 Okay

Brendan

Disliked: Property conditions & facilities
Eh. It’s ok. Not dirty. A bit broken apart. Breakfast was terrible but that’s not much of an issue. Very nice staff. Nice environment. Room was clean. Convenient is the word to describe this place.
Stayed 1 night in Jan 2024

8/10 Good

Arif

Travelled with group
Liked: Staff & service
Great location
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience and very friendly staff with great a room at super a price. Fantastic building is dated but still amazing
Stayed 1 night in Jan 2024

8/10 Good

Kristian

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Peter

Stayed 2 nights in Jan 2024

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the money
Stayed 1 night in Jan 2024