2 restaurants, breakfast served

Reviews of Novotel Lisboa

4 out of 5
Novotel Lisboa
Avenida Jose Malhoa 1 1A, Lisbon

Reviews

8.2

Very good

Rating 10 - Excellent. 385 out of 1003 reviews" "
Rating 8 - Good. 391 out of 1003 reviews" "
Rating 6 - Okay. 134 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning and no fans. The property knows this but does not care. Was so uncomfortable we had to leave early but the Hotel could care less.
Stayed 3 nights in Mar 2024

8/10 Good

Sebastien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Mar 2024

4/10 Poor

Gopal, Somerset

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is okay. The staff didn't do housekeeping the room when I returned in the evening from my Lisbon sight seeing.
Stayed 2 nights in Feb 2024

6/10 Okay

Bijay

Stayed 5 nights in Feb 2024

6/10 Okay

Chandana

Liked: Staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

Agish

Stayed 5 nights in Dec 2023

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Makarand Ravindra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay at novotel. Nothing out of ordinary, good business type hotel although we stayed with little one age there were some video games for younger kids. Staff was good mostly. Property is bit old but we ok for the 4 nights we stayed with sofa bed
Stayed 4 nights in Nov 2023

10/10 Excellent

Claudiu, Fredericksburg

Stayed 1 night in Nov 2023

10/10 Excellent

Claudiu, Fredericksburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and and great customer service
Stayed 2 nights in Nov 2023

8/10 Good

Rachel

Liked: Staff & service, property conditions & facilities, room comfort
Would stay again
Was a bit dubious after reading some reviews, however, was a very pleasant stay. A little tired in places, but comfortable room and staff very helpful and polite.
Stayed 4 nights in Nov 2023

6/10 Okay

Irma

Liked: Cleanliness
The location isn’t great and the meal I ordered at the restaurant was quite bad. I ordered steak and fries and the steak was practically raw, tough and I wasn’t able to cut the steak for at least one bite. I return my dish and left.
Stayed 1 night in Nov 2023

2/10 Terrible

Kamalpreet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy carpet and no air con.
Stayed 4 nights in Nov 2023

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel a bit run down, been to better Novotels….e.g mold in the bathroom to start with… We have left our bags at the hotel because the room was not ready, but when we got our staff back items were missing…..no apology, no solutions provided, no compensation but instead ignorance. Really not a level of an international Hotel chain.
Stayed 2 nights in Nov 2023

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Oct 2023

6/10 Okay

Tsz Chung

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
3 star hotel
Things in the room can be seen broken without fixing, black mold everywhere in the bathroom. A/C temperature control was not working.
Stayed 1 night in Oct 2023

8/10 Good

Marcin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Hawon

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Ana Maria

Stayed 2 nights in Oct 2023

10/10 Excellent

Isan

👏
Stayed 4 nights in Oct 2023

8/10 Good

CHARLES

Stayed 1 night in Sep 2023

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We forgot our passports in the safe when we left. We emailed the hotel and they immediately answered saying they would retrieve them and keep them at the front desk which they did!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities were as advertised. I liked the gym. Staff was friendly, helpful and efficient. Price was very reasonable.
Stayed 3 nights in Jul 2023

6/10 Okay

Stephen

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Small dark room that needs new carpet
Stayed 1 night in Sep 2023

8/10 Good

Johann

Stayed 2 nights in Sep 2023

8/10 Good

Simone

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay
The hotel is family friendly and has a very enjoyable and relaxed environment. We also enjoyed dining at the Bicycle restaurant. The family rooms were comfortable and a good size.
Stayed 3 nights in Sep 2023

6/10 Okay

Lilian

Liked: Property conditions & facilities
I ate in the restaurant every night, food was ok but waiter made a mistake with my order every time
Stayed 5 nights in Sep 2023

10/10 Excellent

JACQUES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Javier, Katy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room condition and excellent breakfast buffet
Stayed 4 nights in Sep 2023

4/10 Poor

Kwai Pui

Disliked: Staff & service, amenities, property conditions & facilities
In morning time, room cleaner created a lot of noise while tidying up other room on the same floor and the floor above. Mini bar service worker woke me up at 3pm while I was sleeping. It's not providing a quite environmnent for me. Therefore, I decided to check out earlier for another hotel.
Stayed 1 night in Sep 2023

8/10 Good

Karine

Travelled with family
Liked: Cleanliness, staff & service
The propertie look a bit old and not nessessary reflect the photos on the website Our window was dirty But the overall of our stay was good. The staff were amazing
Stayed 3 nights in Sep 2023

8/10 Good

Teanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
High baths to get in and out of, really dangerous. A bed where the entire mattress was ruined inside and causing back pain, not suitable for sleeping. Noise on floors. The staff is aware of the problems in the rooms and said that next month they are renovating. But why do they take full price and put people in inappropriate beds and rooms. The staff says there are problems and if it doesn't suit you just leave.
Stayed 1 night in Aug 2023

10/10 Excellent

ana

Stayed 2 nights in Aug 2023

8/10 Good

Mohammad

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I loved the hotel but it needs major room upgrade and to clean more the rooms other than that we liked staying in Novotel.
Stayed 3 nights in Aug 2023

10/10 Excellent

Murtaza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and the hospitality was great. Breakfast was amazing and you'll be spoilt for choice there. Clean and comfortable rooms. Good swimming area. Just one thing... Need to fix and install better elevators
Stayed 6 nights in Aug 2023

4/10 Poor

william

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Broken bed
We had booked a family room . The 3rd bed was broken with missing slats and sharp metal sticking out. The first night one of had to sleep on floor we were move to another room the next night. We booked 2 rooms the air con in the twim did not work- we reported but not fixed. We got fed up complaining so just put up with it. It was a great breakfast and easy access for exploring the city.
Stayed 4 nights in Aug 2023

6/10 Okay

Anahit

Travelled with family
Decent
Overall, it was not bad, apart from a noisy air conditioner, bathroom fan, and kettle - were not working. We could hardly open the window (which needed proper cleaning) to have some fresh air. Also, the hotel is near the airport, so you could hear the planes' noise day and night...On the positive side, the hotel had a nice breakfast hall and a pool with assigned members of staff to entertain children.
Stayed 4 nights in Aug 2023

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Ujwal

Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Carolina

Stayed 1 night in Aug 2023

10/10 Excellent

gilberto

Stayed 1 night in Jul 2023

6/10 Okay

Jorge

Disliked: Property conditions & facilities
People was very friendly and friendly but the hotel needs urgent upgrades
Stayed 4 nights in Jul 2023

8/10 Good

Xiaohui

Travelled with family
Stayed 2 nights in Jul 2023

8/10 Good

Jorge

Stayed 1 night in Aug 2023

10/10 Excellent

Diego

Stayed 1 night in Jul 2023

8/10 Good

Tania

Liked: Cleanliness, staff & service
The room was to hot to sleep they need to update.
Stayed 5 nights in Jul 2023

8/10 Good

Pedro

Stayed 2 nights in Jul 2023