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Reviews of Novotel Lille Aeroport

4 out of 5
Novotel Lille Aeroport
55 Route De Douai, Lesquin, Nord

Reviews

8.4

Very good

Rating 10 - Excellent. 108 out of 237 reviews" "
Rating 8 - Good. 84 out of 237 reviews" "
Rating 6 - Okay. 25 out of 237 reviews" "
Rating 4 - Poor. 15 out of 237 reviews" "
Rating 2 - Terrible. 5 out of 237 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Moria

Stayed 1 night in Jan 2024
Response from Le Novotel Lille Aéroport on 12 Feb 2024
Monsieur Madame,Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Lille Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement L'équipe de réception

10/10 Excellent

P Y

Stayed 1 night in Oct 2023
Response from L'équipe du Novotel Lille Aéroport on 31 Oct 2023
Merci 1000 fois pour cette superbe note! Au plaisir de vous retrouver chez nous.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
This is a good location for getting out and about. Just a sort distance off the A1. Couldn’t fault the staff, all were very welcoming and friendly. Breakfast was good with a couple of hot elements. We didn’t use the restaurant in the evening as we eat out as attending the rugby World Cup as it was a very short distance to the stadium. I would consider staying here again
Stayed 2 nights in Sep 2023
Response from Front Office Manager on 6 Oct 2023
Thank you so much Alex for your comments. It was great having you during the RWC! We look forward to welcome you again for another sportive event maybe ?!Best,

6/10 Okay

Slawomir

Business traveller
Liked: Cleanliness, room comfort
Worst Novotel hotel in France. I have picked your place as usually the service level remains very high. Well…, not this time. You guys definitely can do better. One bright point, the bartender in lobby bar trying hard to save the situation caused by his colleague from the front desk.
Stayed 4 nights in Sep 2023
Response from Front Office Manager on 25 Sept 2023
We are truly sorry to read your comment M. Bak. At the Novotel Lille Airport we try our best to achieve the best level of service but we apparently failed to satisfy you, for which I'm sincerly apologise. We wish you a very good day, Best Regards,

10/10 Excellent

Lien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very happy to chosen this hotel it clean, friendly staff and spacious room. The only thing disappointment is that the curtain is not black out curtain. It reasonable price with free parking which is the most important factor for us. The location is great just off the A1 road and it the center place to go to visit Lille.
Stayed 4 nights in Aug 2023
Response from Novotel Lille Aéroport on 19 Sept 2023
We thank you so much for your kind words. We look forward to welcome you again ! Best Regards,

10/10 Excellent

Maksims

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Stayed 1 night in Aug 2023
Response from Novotel Team on 21 Aug 2023
Thank you so much for your iind words toward our staff ! We will pass the compliments on and they will be thrilled :) We look forward to welcome you soon. Best Regards,

10/10 Excellent

Marius Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Novotel Lille Aéroport on 16 Aug 2023
Merci pour ces 5 étoiles ! Nous aurons plaisir à vous recevoir de nouveau dans notre établissement. A bientôt !

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great airport hotel, does what it says on the tin. Reception and bar staff were helpful and accommodating when we arrived late at night.
Stayed 1 night in Jun 2023
Response from Front Office Manager on 8 Jun 2023
Waow! Thanks again for this great comment. We will share it with the staff :) We hope to welcome you again in the near futur. Best Regards, Novotel Lille Airport

10/10 Excellent

Rich

Stayed 1 night in May 2023
Response from Le Novotel Lille Aéroport on 16 Jun 2023
Merci beaucoup pour cette belle note ! Au plaisir de vous accueillir de nouveau dans notre établissement. Cordialement,

6/10 Okay

Asaf

Stayed 2 nights in Mar 2023
Response from Le Novotel Lille Aéroport on 3 Apr 2023
Nous vous remercions d'avoir pris le temps de partager vos impressions. Nous ne savons pas trop comment nous améliorer sans commentaire de votre part mais ... nous ferons au mieux ! Bien à vous,

10/10 Excellent

Carrie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. My son’s birthday was a few days before and the staff brought him cookies and a small gift. So wonderful!
Stayed 1 night in Mar 2023
Response from Novotel Lille Aéroport on 14 Mar 2023
We are so happy you had a good time with us. It was a pleasure to host you and we hope to welcome you back in the near future. Best Regards,

10/10 Excellent

Kate, Lutterworth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much, if only all hotels were like this. Love this hotel it’s our go to hotel on every trip to Lille. Whether it’s summer and the pool is a joy or on route to ski holidays or christmas market day trips.
Stayed 1 night in Feb 2023
Response from Front Office Manager on 28 Feb 2023
Oh thank you so much for this wonderful comment. We are so happy you enjoyed your stay. We look forward to welcome you again in the near future.

10/10 Excellent

Kate, Lutterworth

Stayed 1 night in Feb 2023
Response from Front Office Manager on 23 Mar 2023
Thank you very much for your wonderful 5/5! WE look forward to welcome you again in our property, Best Regards, La Réception of the Novotel Lille Aéroport

10/10 Excellent

Kate, Lutterworth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and excellent location with parking.
Stayed 1 night in Aug 2022
Response from Front Office Manager on 18 Aug 2022
Thank you very much for your comment and great 5/5! We will pass this comment along to our staff. We look forward to welcome you back, Best Regards,

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, disappointing no evening meal
Excellent stay however I purchase the evening meal deal in hotels.com. But unfortunately there was no evening meal from the kitchen was available
Stayed 1 night in Apr 2022
Response from Lara on 26 Jul 2022
Thank you for taking the time to tell us about your experience at the Novotel Lille Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The restaurant is now open all week long, so please, visit us again ! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Daud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Lara on 26 Jul 2022
We very much appreciate your comments regarding your stay at the Novotel Lille Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is aging, bad smell in the corridor. Not at the standard of four stars hotels in the world!
Stayed 1 night in Jul 2021
Response from Maureen on 18 Aug 2021
Dear, Thank you for taking the time to tell us about your experience at the Novotel Lille Aéroport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Etienne on 24 Jul 2020
Louisa, Nous vous remercions pour cette note à la suite de votre expérience au Novotel Lille Aéroport. Nous sommes heureux de constater que celle ci ait été une réussite. Au plaisir de vous revoir dans notre Hôtel !

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Night reception was helpful in getting electric car charge point activated. Rooms are basic and slightly dated. Unpleasant drain smell in foyeur!
Stayed 1 night in Feb 2020
Response from Romane on 10 Mar 2020
Dear Sir, Thank you for sharing your experience at Novotel Lille Airport. We are sorry for the inconvenient when you arrived. Well, Mathieu wants to thank you for the compliment. Best regards,

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Rooms are good, wifi is fast enough, breakfast and dinner options are sufficient. So all required for a good business hotel
Stayed 1 night in Dec 2019
Response from Romane on 22 Dec 2019
Dear Roger, Thank you for your complete feedback. We are pleased to read that your stay was up to your expectations. Waiting for welcoming you again, Kindest regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOVOTEL is always a good option. :-)
Stayed 3 nights in Nov 2019
Response from Romane on 16 Nov 2019
Dears, Thank you for sharing your experience and your great mark. Novotel Lille Airport and all the Novotel pay attention to their loyal customers, just like you. We are waiting for welcoming you again, Kindest regards

8/10 Good

Verified traveller

Liked: Cleanliness
Reception area lovely and full of small seating areas. Really well designed. Food is lovely. Safe wasn’t working so they gave us a new room.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The property has an outdoor seating area between the lobby and pool area with a small children’s play area. We were sitting on these seats and were told we had to leave because it was part of the restaurant attached to the inside of the hotel. I had already asked the front desk if we could sit there. The person who told us off and told us to move was rude and abrupt. There were no signs indicating we could not sit and eat our own things there. We were treated awfully despite being paying guest of the hotel and furthermore there was hardly Anyone else outside using the seating area!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night near Lille airport
Stayed 1 night in Jul 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing staff very friendly, brilliant breakfast, perfect for families with the patio areas, swimming pool park and games.
Stayed 2 nights in Jun 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - a bit pricey but good all the same
Stayed 2 nights in Apr 2019

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, except debacle regarding check in time and how we were bumped back till 1900 without warning because or Paris St. Germain!!!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel staff were amazing on check in 😊 even gifts for the children.
Stayed 1 night in Feb 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop off on way from Eurotunnel to Alsace-Lorraine
Roadworks on both sides of the Channel meant we arrived too late to eat in the restaurant so cannot comment on that. Welcome at Reception was excellent, efficient and very friendly. Rooms were extremely comfortable and we all had a good night's sleep. The area is quiet (airport not busy - last flight in or out is about 2200.) Would definitely recommend it as a stopover hotel. If you have Tesco Clubcard points, you can book this hotel through Hotels.com - very good value.
Stayed 1 night in Oct 2018

8/10 Good

Raj, Reading uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but away from centre
We had good pleasant stay Good breakfast Only problem is transport to lille Centre You have to walk 30min to train station
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Good hotel close to airport
Stayed 1 night in Aug 2018

8/10 Good

HAKAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel
The hotel is clean and comfy. Breakfast is ok, but it would be good for adding more healthy options.
Stayed 1 night in Aug 2018

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grest place to stsy
Great placè, excellent breakfast,great location near to bus for lille. Only 5 euros for 3 people. Great pool, plenty of seating. Would definitely recommend.
Stayed 3 nights in Jul 2018

8/10 Good

DPF, Greater Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We used this hotel as a base to explore WW1 sites in Flanders, was clean, quiet had free parking good freeway access and a reasonable price ...good find
Stayed 5 nights in Jun 2018

10/10 Excellent

SMcP, Edinburgh, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport car hire at Lille
Short tour of battlefields. Hotel in perfect position south of city, adjacent to the airport for car hire but v peaceful. Staff were brilliant - friendly and helpful, food superb, rooms a good size and well equipped. Definitely recommend.
Stayed 3 nights in Mar 2018

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Good hotel, new and modern with clean rooms
Stayed 1 night in Jan 2018

10/10 Excellent

babelmonk, High Wycombe, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for an overnight stay
No complaints great room
Stayed 1 night in Oct 2017

10/10 Excellent

charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveiniant and clean stylish hotel
Great, comfortable, clean, good food

6/10 Okay

anna, UK

Room a little small
Requested to have bedsheets changed but staff only turned them upside down, poor services and the room was quite litter for a family of 5

8/10 Good

Geoffrey, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lille Novotel
Great choices for breakfast.

8/10 Good

James, Cheshire

Liked: Staff & service, property conditions & facilities, room comfort
Functional but little expensive
Stayed for business, location OK and room decent size. Toilet was separate to bathroom and toilet room smelt of cigarettes. staff friendly and provided me with a plug adaptor on request as i left mine in the UK. Breakfast only OK.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Easy to find - straight off the motorway
overnight stay on the way back from a long journey to break the travel up. Perfectly adequate, easy to find just off the motorway. We didn't eat at the hotel so can't comment on the food. Hotel looks drab from the outside but quite funky on the inside. We waited a while for someone to come to check in but they were friendly when they did arrive

10/10 Excellent

Amanda, East Sussex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, newly refurbished, superb family room
We arrived about 9pm and a very courteous young man checked us in. He couldn't have been more helpful or polite. Once settled in our room, we were served in the bar, and again was very professional. At breakfast staff offered assistance to my 9 year old when using the toaster. Room itself was in perfect condition as the hotel had just finished being renovated a couple of weeks ago. Would very happily recommend this hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Sembian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courteous Hotel Staff
The receptionists were very helpful by giving us ideas for the best places to see in Lille. Everybody enjoyed the breakfast. The room was clean and comfortable and would stay here again.

8/10 Good

Doughfam, Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to visit Lille. Clean and friendly!
Hotel was clean and despite being near the airport was exceptionally quiet. The picture of the pool is a little mis-leading as it is rather small. The hotel gives out free bottles of water which were very welcomed. Staff were very helpful and friendly. Very good location to easily drive into Lille which is beautiful.

6/10 Okay

youyou, e173rs

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
It was good but the service at bar it wasn't very good.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent for stopover
Arrived on evening of a very hot day's motoring. Check in was swift and polite and staff speak English. Room was functional but had excellent air conditioning. Dinner menu was relatively limited but we each had a superb omelette and breakfast was fine,Kids were enjoying themselves at the outdoor pool and a mother and baby rabbit were gambolling on the grassy area outside the dining terrace!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Close the airport
Very good for one night