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Reviews of Mercure Lille Marcq en Baroeul

4 out of 5
Mercure Lille Marcq en Baroeul
157 avenue de la Marne, Marcq-en-Baroeul, Nord

Reviews

8.8

Excellent

Rating 10 - Excellent. 169 out of 352 reviews" "
Rating 8 - Good. 157 out of 352 reviews" "
Rating 6 - Okay. 11 out of 352 reviews" "
Rating 4 - Poor. 12 out of 352 reviews" "
Rating 2 - Terrible. 3 out of 352 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rex J

Stayed 2 nights in Sep 2023
Response from Sébastien HOUSPIE - Deputy Manager on 2 Oct 2023
Good afternoon Rex J,I really thank you for choosen our hotel during the World Cup of Rugbt 2023.I think you had a really nice time in our hotel and I thank you for your feedback.I really hope to see you soon at the Mercure Lille Marcq en Baroeul.

10/10 Excellent

Rhiannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely clean hotel. Massive bed! Breakfast was very good.
Stayed 1 night in Jun 2023

8/10 Good

David

Stayed 3 nights in Apr 2023
Response from Théo on 9 Aug 2023
Bonjour David,Nous vous remercions pour votre retour suite à votre séjour.Dans l'attente de vous accueillir lors d'un prochain séjour, je vous souhaite une excellente journée.Bien à vous

8/10 Good

arthur

Stayed 2 nights in Jan 2023
Response from Sébastien HOUSPIE - Directeur Adjoint on 15 Mar 2023
Bonjour Arthur,Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions et espérons que votre séjour vous aura donné beaucoup de satisfaction.Nous espérons vous revoir prochainement lors d'une prochaine venue dans la région lilloise.A bientôt

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well-located, very nice lounge and restaurant facility. Professional staff. Very good experience. Only criticism is that heating system was not constant at one temperature throughout the night--and it was very cold outside!
Stayed 1 night in Jan 2023
Response from Sébastien HOUSPIE - Deputy Manager on 22 Feb 2023
Dear Alan,I thank you for the review of your stay and I do apologize regarding the problem of the heating system.This problem is normally not happened but in this case, we could provide you anytime an extra heater to be sure that the temperature is always fine.I hope to have the chance to prouve you all the best services that we always do.Sincerely.

10/10 Excellent

James

Stayed 1 night in Dec 2022
Response from Sébastien HOUSPIE - Directeur Adjoint on 22 Feb 2023
Cher James,Nous vous remercions d'avoir pris le temps de nous informer de votre satisfaction et pour cette belle notation.Nous espérons vous revoir prochainement lors d'une prochaine venue dans la région !A bientôt

10/10 Excellent

Murat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Sean

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, lovely staff and great Breakfast. I stayed with my wife and two children. Classy decor in rooms and public areas, with good air conditioning in both. A great location, to easily explore Lille from. Tram stop 5 minutes walk from reception. Highly recommended.
Stayed 2 nights in Aug 2022
Response from Mercure Lille Marcq en Baroeul on 23 Aug 2022
Dear Sir, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,André GrosperrinDirecteurMercure Lille Marcq en Baroeul

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just looking for a clean and convenient stay outside Lille, but this was much better than a crash pad! Cool vibe, comfortable room and very helpful staff. Would stay again.
Stayed 1 night in Jun 2022

10/10 Excellent

eleanore

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay on route home and booked last minute. Welcoming, nice room, comfy bed and great shower. Good breakfast
Stayed 1 night in May 2022

10/10 Excellent

Rudi

Stayed 2 nights in Apr 2022

8/10 Good

OLIVER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

MARKO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Fantastic stay - privilege room was huge! Staff were lovely and helpful. A safety mat in shower would have been a help but that is only a little niggle. Would definitely stay again
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Oct 2018

8/10 Good

Joc, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel located in a peaceful suburban area. The classic superior room was clean and spacious but the bathroom does not have the range of toiletries that are available at most 4 star hotels. Staff, especially at reception, are friendly and helpful. The restaurant serves a good but breakfast but limited in variety. Evening meals are good and varied. Restaurant staff are friendly, but tend to seat all customers within a confined area of the otherwise spacious restaurant. Overall, a pleasant short stay
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
Stayed at this hotel as an overnight stop off before getting the EuroTunnel home. We weren’t expecting much, but it was actually very comfortable. The staff greeted us with professionalism and warmth and spoke English. The room was clean, bed comfortable and the bathroom spacious. We were even able to see our camper van park in the secure car park from our room. Of course, it’s very much a corporate hotel, so there was no ‘charisma’ to the decor, however this was to be expected. Peaceful night’s sleep was had all round!
Stayed 1 night in Aug 2018

6/10 Okay

C&F, Marlbourgh

Last stop on a lovely touring trip
Final stop over on our trip to France. Check in satisfactory. Bedroom large, bed comfortable. Room much too hot, air conditioning didn't appear to be working properly. Shower over bath was good but water didn't drain leaving you standing in inches of water. We used "express check out" as we had an early departure, but received an emailed invoice charged to my credit card for breakfast (which we take). Interesting that this was sent to us just after midnight on the day of arrival - not even had time to take breakfast - not impressed. Still awaiting for this cost to be refunded Mercure advise they cannot refund to credit card and have requested my bank details to do so, for security reasons I haven't forwarded them and really the payment should be refund in exactly the same way it was paid. I have not raised a dispute with my credit card company
Stayed 1 night in Sep 2017

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Room was large and very comfortable with a view over the lawn and trees. Staff super efficient and friendly. Excellent breakfast.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice makeover!
Hotel appears to have had a recent upgrade / makeover since we last stayed. Rooms now look fresh and modern with enormous beds. Friendly efficient staff. Good base for visiting Lille as tram runs to the centre from right outside the Hotel, but it's far enough away from the noise and bustle of the city.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay near Lille
Really enjoyed this hotel; it has an old-world feel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but not easy to find.
A modern hotel with large, comfortable bedrooms, a good restaurant and plenty of parking spaces. The accommodation was clean and the staff were very helpful. The only drawback was the difficulty finding and accessing the hotel by car.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and well maintained hotel
We had a good deal for the rooms so it represented very good value for money. The hotel is modern, clean and well maintained, with good facilities. It is close to the motorway and is very convenient.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Efficient and warm
Ideal location for visiting family. Value for money petit dejeuner and also very good express petit dejeuner for 8 euros . Excellent parking. Friendly receptionists who speak English. Comfortable rooms.

8/10 Good

WILLIAM, Leicester

Liked: Cleanliness, staff & service, room comfort
Comfortable and good value
A long weekend to visit Christmas markets. Hotel was in the processes of having the reception refurbished so a slight building site. Bedrooms are spacious and the bed was large and very comfortable! Room had a large shower and all the facilities we needed ( minibar and kettle) TV channels were not UK friendly (BBC World and CNN only). Good base point to visit other cities but also easy access to the town centre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value for money
Second stay at this hotel and still providing good quality food and accommodation at a reasonable price. Very efficient and helpful staff, modern well appointed rooms and two minutes from the tram stop into the centre of Lille.

8/10 Good

Lai See, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel, very positive experience Only 2 points to note- food in the restaurant is rather poorly prepared, and the road access to the hotel is a mine field, a night mare to get back each evening.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
room was roomy and nice, staff friendly and accommodating, nice meal in the restaurant. I didnt have a chance to try breakfast. only annoyance is not theirs, getting back on the freeway takes several turns and about 5 minutes ... strange routing of roadway with the train.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
This was our second stay in a Mercure hotel, and we are now fans. The room was spacious, had all the necessities and most importantly, we slept well

4/10 Poor

Joe Bloggs, Melbourne

Disliked: Room comfort
Ok Stay, except for builders working through day
Was a nice enough stay but we were positioned two floors below a major renovation. We were just staying at the hotel as a recovery from long travels before we set off on the road into Europe; but unfortunately we were positioned two floors below a renovation site with ongoing hammering throughout the day and into the evening, which then started again at 8am the next morning. Not the best night sleep

8/10 Good

Denise, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location
Very good value hotel in an ideal spot for touring the World War 1 battlefields with it being so close to the motorways. Close to the tram station for access to Lille centre too. Staff in the restaurant at breakfast were super friendly while desk staff were less so.

8/10 Good

damien

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Mark, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
A great hotel to stay at. The room was very clean and comfortable. The staff were friendly and helpful. Would definitely stay here again and would highly recommend it.

8/10 Good

burketts, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good convenient hotel
We used the hotel during a visit to Flanders field sites, whilst outside Belgium this was convenient due to being so close to major roads. Reception was efficient though better in the morning rather than on check in the night before. Would wholly recommend the express breakfast rather than paying the full €18. Good quality food. We had a standard room and it was really spacious, including the bathroom which was much larger than English equivalents. Kingsize bed and a duvet like a cloud, very comfy!! Extra bed for our daughter was much harder, but this didn't stop a good nights sleep, even with the extra bed there was still space for the table and chairs and we weren't tight for room. Some decor a bit tired but I am being fussy raising this. Really recommend this hotel to people staying in the area.

8/10 Good

stanT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
pleasant stay. free wifi comfortable rooms

8/10 Good

Jm, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room was big, clean the only problem was finding it. Hard to get to and nothing around so if you don't want to eat at the hotel, there is nothing else.

10/10 Excellent

Ben, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Very good hotel would recommend it to anyone very helpful and speak very good English for a French hotel

8/10 Good

janet, uk

Liked: Staff & service, room comfort
Easy to find off motorway
Excellent location en route to or from uk to other parts of Europe. Great food, nice room, comfortable bed.

10/10 Excellent

KK, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, modern hotel
This hotel is located on the outskirts of Lille, but within 15 min of city center via the nearby tram stop. Particularly convenient because of ample free parking, which is not the case with the city center locations. For anyone driving in, this location makes sense. Hotel is very modern and is located in an office park with green surroundings, and adjacent to a scenic canal with a hike and bike trail. Access to a major connecting highway is within minutes.

10/10 Excellent

Vicky, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really friendly staff
Really nice hotel, great value for money and the staff were really helpful and friendly.

8/10 Good

TerryW

Liked: Cleanliness, staff & service, room comfort
Very nice Hotel
This was a surprise, a very nice hotel with great amenities close to the city, just a tram ride away.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Motorcycle Tourer

Liked: Cleanliness, staff & service, room comfort
Great Location
A great hotel, in a peaceful area within a short drive or tram ride to Lille, but easy to find off the main road. The rooms were well appointed with all mod cons, very clean and our room looked out onto trees at the back so all we could hear was birdsong. Traveled into Lille by tram which stops outside (TIP: remember to buy tickets and validate before boarding). Lille is easy to navigate and quite picturesque. Car parking was free at the Hotel, although this time I was on my motorbike!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We recommend this hotel highly.
My wife and I thoroughly enjoyed our two night stay. The spacious room had all the facilities that we needed. It was quiet at night and the bed was particularly comfortable. Although the hotel was conveniently close to the main road into Lille, it was well shielded by a collection of very attractive mature trees.