Exterior

Reviews of Mercure Lille Centre Grand Place

4 out of 5
Mercure Lille Centre Grand Place
2 Boulevard Carnot, Lille, Nord

Reviews

8.4

Very good

Rating 10 - Excellent. 282 out of 716 reviews" "
Rating 8 - Good. 320 out of 716 reviews" "
Rating 6 - Okay. 73 out of 716 reviews" "
Rating 4 - Poor. 30 out of 716 reviews" "
Rating 2 - Terrible. 11 out of 716 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff.
Stayed 3 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was excellent . However the soap dispenser at the bath necessitated standing up to obtain soap . It was fixed in the wall and inconveniently placed
Stayed 5 nights in Oct 2023

10/10 Excellent

Jonathan

Stayed 2 nights in Sep 2023

8/10 Good

Ryuta

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Aug 2023

10/10 Excellent

Sevinc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very helpful staff and location was perfect. Couldn’t ask for anything better
Stayed 2 nights in Aug 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and Staff excellent. Plenty to choose at breakfast, clean and very easy for seeing the centre of Lille.
Stayed 1 night in Jul 2023

10/10 Excellent

Pierre

Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center of the historic city. 10 minute walk from train station. Friendly and helpful staff.
Stayed 1 night in Apr 2023

10/10 Excellent

ANDREW

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good customer service

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service
Very pleasant, but room minuscule
Stayed 1 night in Sep 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We arrived during the Braderie. The hotel was right in the heart of town. In a great location to the main station and the old town. Walking distance from some great local restaurants. Pefect for exploring.
Stayed 3 nights in Sep 2022

8/10 Good

James

Stayed 1 night in Aug 2022

10/10 Excellent

Alan

Stayed 2 nights in May 2022

10/10 Excellent

Susanne

Stayed 2 nights in Apr 2022

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly placed to explore Lille
Stayed 2 nights in Mar 2022

8/10 Good

Tibor

Stayed 1 night in Mar 2022

10/10 Excellent

DaEun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

David, farnborough

Travelled with partner
Liked: Cleanliness, staff & service
The room was on the fifth floor and was very small, even by French standards.
Stayed 1 night in Dec 2021

8/10 Good

Stephen

Business traveller
Liked: Staff & service
Hotel in a good location if like me you used the Eurostar. Would imagine driving and parking would be a little more challenging . Hotel was basic but clean and tidy and staff very helpful. Would consider the cost per night to be a little expensive so would look to secure a deal or better rate
Stayed 1 night in Nov 2021

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet room
Friendly staff - good breakfast
Stayed 2 nights in Feb 2020

10/10 Excellent

Kathlyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendliness and helpfulness of staff was excellent.Rooms were small but adequate, very basic Bathrooms were really large in comparison.
Stayed 1 night in Feb 2020

8/10 Good

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Smells like bad cheese throughout the building. Especially in the lobby. It’s strong. And gross.
Stayed 1 night in Jan 2020

10/10 Excellent

Norida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff. Clean. but I would stay they need to introduce more in the Gluten Free section at breakfast and have it on the same counter not on the bar counter and you dont know its there
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Very comfortable and relaxing hotel in a great location and pleasant surprise that breakfast was included. Very happy with everything!!
Stayed 2 nights in Nov 2019

10/10 Excellent

tiina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

AGULHON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was excellent for one person, my friends who were couples, found their rooms a little cramped, with no drawers for putting things away. The breakfast situation was quite chaotic, but all the staff were excellent. One couple were greatly plagued by mosquitoes in their room. This was rectified with a spray, but it was a shame as one of the couple reacted very badly and had to seek medical help.
Stayed 3 nights in Sep 2019

10/10 Excellent

JohnnyB, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beautiful hotel building is fabulously located in Lille’s historic centre. Only a few steps away from the city’s grand square. Practically everything is within walking distance. Hotel staff really friendly, nice relaxed atmosphere, decent and ample buffet breakfast. Nice lobby area to chill between trips out. Rooms clean. Love the bedroom grand balcony windows. Would I stay again... yep for sure.
Stayed 2 nights in Sep 2019

6/10 Okay

Donia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location, near all the shops and cafes
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly hotel was clean food and service was great
Stayed 3 nights in Aug 2019

10/10 Excellent

Peggy, Connecticut, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. The room was comfortable. The plastic water cups broke and the hot beverage cups were flimsy. The staff at the front desk were very helpful and friendly. They gave good advice and were very welcoming. We stayed for eight days and have no regrets about staying there.
Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was excellent. We were right in the centre of town with easy access to everything.
Stayed 3 nights in Jul 2019

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay apart from a warm room
I’ve stayed in the hotel on numerous occasions over the years as it’s situated in the centre of the city, close to a car park and has everything you need for a one night stay. The check-in was quick and easy and the room was clean and adequate for a one night stay. The night I stayed in Lille was very warm and so I opened the doors to the balcony to let some air in. The road to the front of the hotel became quite noisy between 11pm and 1am with cars racing by sounding their horns. I ended up closing the doors to the balcony to keep the sound out but then the room became very warm and I couldn’t sleep very well. I don’t know if it’s the result of poor air conditioning. Everything else was fine with a comfortable bed and a bar which was open late.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Very small room for a couple Bath equipments were not at good function,and a missing objects in the bathroom considering 4 star hotel. Time lost to wait an elevator which was just one.
Stayed 3 nights in Jun 2019

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious, location was great, would definitely return!
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. In the centre of everything. Excellent breakfast.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent value for money and comfortable bed. Property well maintained.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lille in 24hrs
Nice hotel located in the city center and walkable from the train station and right in the old City center. Friendly staff nice and a nice lobby. The weather was on the warm side during our trip and air conditioning didn't seem to do much if anything. It was a nice hotel and would stay there again.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet, great location, and courteous staff
Stayed 2 nights in Apr 2019

10/10 Excellent

Carol-Anne, Penrith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
Stayed 1 night in Apr 2019