Reception

Reviews of Appart'City Confort Lille Grand Palais

3 out of 5
Appart'City Confort Lille Grand Palais
19 rue Berthe Morisot, Lille, Nord

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 300 reviews" "
Rating 8 - Good. 136 out of 300 reviews" "
Rating 6 - Okay. 44 out of 300 reviews" "
Rating 4 - Poor. 27 out of 300 reviews" "
Rating 2 - Terrible. 12 out of 300 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

marie

Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Sam

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Good sized apartment and easy to find.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, room comfort
Rugby visit
Suited our visit perfectly.
Stayed 1 night in Sep 2023

6/10 Okay

Zeus, vevey

Disliked: Property conditions & facilities
Really annoyed that I couldn't open the windows or balcony door to get fresh air, and they had used some kind of spray or powder on the carpet and it was so pungent that I struggled to breath. there was no bar or beer for sale either.
Stayed 1 night in Sep 2023

8/10 Good

Gregory, Sunny Isles Beach

Business traveller
Liked: Amenities
No flat sheet on the bed, just a comforter and it was too hot to use it. I had to request a flat sheet which was porvided. The carpet in the hall way full of stains, need to be changed.
Stayed 4 nights in Aug 2023

10/10 Excellent

Bienvenue

Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Not the cleanest hotel
Room was not very clean and when requesting a clean up was told its only cleaned once a week , i had to keep requesting clean towels and equipment daily as there was no house keeping
Stayed 6 nights in Aug 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, room comfort
Quiet and comfortable
Well equipped kitchenette, quiet location, comfortable bed, spacious accomodation. Very impressed
Stayed 3 nights in Jul 2023

8/10 Good

Kathleen

Stayed 1 night in Jun 2023

2/10 Terrible

Jade

Disliked: Cleanliness, amenities, property conditions & facilities
Over priced inn.
Stayed 1 night in May 2023

10/10 Excellent

Aurélien

Stayed 1 night in Sep 2022
Response from Anthony on 31 Oct 2022
Cher client,Nous vous remercions pour ce commentaire qui nous procure joie et fierté !Merci pour votre super commentaire qui me donne un grand sourire ;-)Nous attendons votre prochaine visite avec impatience.Chaleureusement, L'équipe de l'AppartCity Lille Grand Palais

10/10 Excellent

William

Stayed 2 nights in Sep 2022
Response from Anthony on 31 Oct 2022
Cher client,Nous vous remercions pour ce commentaire qui nous procure joie et fierté !Merci pour votre super commentaire qui me donne un grand sourire ;-)Nous attendons votre prochaine visite avec impatience.Chaleureusement, L'équipe de l'AppartCity Lille Grand Palais

6/10 Okay

Marie

Travelled with family
Liked: Cleanliness
The rooms were very hot and if we opened the windows it was very noisy du to the trafic.
Stayed 1 night in Sep 2022
Response from Anthony on 31 Oct 2022
Hello,We are grateful to you for taking the time to tell us about your experience in our hotel.We have read your review and are sorry to hear of your disappointment. However, we do hope that, in spite of this, you will have positive memories of your visit.We have taken note of your remark and are sorry for the inconvenience.We sincerely hope that we will still be able to welcome you at Appart'City Lille Grand Palais in the future.Chaleureusement, L'équipe de l'AppartCity Lille Grand Palais

10/10 Excellent

Aidan

Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021

4/10 Poor

Nori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Appart'City appartments are very good, nicely decorated! Perfect for families
Stayed 1 night in Jan 2020
Response from Ashley on 31 Jan 2020
Hello, Thanks for your comment.

10/10 Excellent

A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great middle size appartment
I went there with my mother and brother. We had a great stay. It is 20 min walk from the city center. It has two tv's (living and bedroom) with cromecast such that you can watch Netflix or YouTube on the tv from your phone.
Stayed 1 night in Dec 2019
Response from Ashley on 24 Jan 2020
Hello, We thank you for this warm comment. We are delighted that your stay was most enjoyable. See you soon !

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart Lille
Well presented hotel not too far from the metro to get into Lille centre. Parking available. Clean and tidy although one room smelled of smoke.
Stayed 1 night in Oct 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Stayed 12 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 14 nights in May 2019

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
I thought this hotel was very good value.It was very nicely furnished and very clean.The only down side was that the breakfast was quite expensive.
Stayed 1 night in Mar 2019
Response from virginie on 21 Mar 2019
Thanks a lot for your comments We will be happy to welcome you again

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Great accommodation at good rate. Stuart
Stayed 3 nights in Mar 2019
Response from la reception on 21 Mar 2019
Great comments, Thank you

4/10 Poor

NEXIDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel OK, local area not so safe
Stayed 4 nights in Feb 2019
Response from virginie on 24 Feb 2019
We thank you for your comments about your recent stay, we appologize about the feel of the area of the residence. regards

8/10 Good

Dragomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from The reception on 18 Oct 2018
Thanks for your feelback about your recent stay.

6/10 Okay

Verified traveller

Nice Area, Basic Accommodation
It's a nice size room with good facilities but the premises needs some updating and a drinks machine would be good.
Stayed 9 nights in Aug 2018
Response from the front desk on 18 Oct 2018
Dear guets, We took good note about your remarks, We just start a refreh works on ours appartements and our lobby. Regards

8/10 Good

John, London

Liked: Cleanliness, property conditions & facilities, room comfort
No
Good, but you said we were 4 adults (not mentioning that 3 were under 18). As a result even my youngest child of 10 had to pay a tax of Lille of 1.65 Euro per day for being in Lille. We got it back because I understand the law and fought against it in the end. You need to clarify who do you call adult. When did children count as adult. Shame on you!! Please do better next time.
Stayed 6 nights in Aug 2018
Response from The front desk on 23 Sept 2018
Dear Sir, We are surprise that we not asking you at the checkin if you have some child with you as to not charge you the city taxes or may be you arrive during the night We will make a point with our staff about your comments We hope to have the pleasure to welcome you again in Lille Regards

8/10 Good

Richard

Nice friendly staff, definitely stay here again.
Stayed 4 nights in Aug 2018
Response from virginie on 23 Sept 2018
Many thanks for your good impression about your stay, and we will be happy to welcome you again soon

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice premises, some small improvements would help
Whilst the building is a little out of the way, the area is quite, although you will get some traffic noise if you open the window from the nearby major roads. The rooms are a good size and have a small stove and microwave. The WiFi is good and the staff are generally OK, although a smile would help. A vending machine is in the foyer, but a coffee machine would be good. Cleaning could also be improved, some of the sinks were blocked.
Stayed 11 nights in Jul 2018
Response from benoit on 9 Aug 2018
Dear Guest, Thank's a lot for your stay and your comment.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
The hotel is very easy to find. It’s 2 minutes from the main road network and 5 minutes from the Lille Metro in a mainly residential area of Lille but still only a 20 minute walk into the city centre. The room I had was fine, fairly basic with a small kitchenette and a separate bedroom and with a sofa bed made up for more than two guests, but had everything you need for a short stay. My stay was just for one night. Parking is underneath the hotel, is secure and reasonably priced and there is more pay and display parking on the street outside although it is more expensive than the hotel parking. Reception and therefore the hotel is closed between Noon and 2pm apart from guests already checked in. Breakfast was adequate and plentiful. All in all it was good especially for the price and I would stay here again.
Stayed 1 night in Aug 2018
Response from The Front desk on 8 Aug 2018
We would like to thank you for your comments about your stay and we will share it with all our personnal We hope to have the pleasure to welcome you once a time. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all round
Great. Reception very helpful. Would stay again. Great value. Nice facilities.
Stayed 5 nights in Jun 2018
Response from la reception on 8 Jul 2018
Many thanks for your comments about your stay. We will be happy to welcome you on your next visit in Lille.

8/10 Good

Andrew, Wales

Liked: Staff & service, property conditions & facilities, room comfort
Good for the price.
Basic but decent accommodation which is good for the price. Handily near the Metro.
Stayed 1 night in Apr 2018
Response from ben on 30 Apr 2018
Dear Guest, thank's a lot for your stay and your comment. We hope see you again for your next stay in Lille. Regards

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
price and location OK
Apart from the corridors resembling something like a cell block it was an ok stay. Everything was a little tired, and the carpet in the 'living room' was rather grubby. But for the price paid the location was perfect to conduct business at the Grand Palais. Most of the 'guests' are obviously long-stay residents seeking cheap accomodation for many weeks at a time, so the facilities reflect the pricing. That said i would consider staying again if in the same area on business for a couple of days.
Stayed 2 nights in Oct 2017
Nous espérons vous recevoir lors d evotre prochaine escapade Lilloise. Cordialement Virginie

4/10 Poor

Philip, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly room and shared balcony
Generally speaking, it is disappointing. The pictures are much more modern than the hotel looks. Room smaller than the photos appear, smell of cooking, and noisy neighbours. Would not recommend to a friend.
Stayed 4 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water for showers. Every detail is charged for including Wi-Fi and cleaning the kitchen/removing trash after your stay. I would not recommend. I paid for a premium room and it was still dirty (crumbs on the floor etc) upon arrival.

6/10 Okay

Gus, Nottingham

Liked: Cleanliness, staff & service
Lille has many features and very friendly.
Better suited for business people, and not really for me at my age. A little bit out of the way for me. Certain disappointments. No extra rubbish bags in room. Needed a spare plug in kitchen for coffee machine. No rubbish bin in bedroom. Some of the cups and cutlery were not cleaned properly as also the coffee machine. Unpleasant 'stench' in my bathroom during the night and early morning. More spare toilet paper (just in case needed). I have always in the past enjoyed my stay at Appart City but this time I did feel the cutbacks due probably to the drop in tourists to France at the moment. I did have difficulty in eating and I felt more comfortable staying in an apartment hotel. Fortunately for me now this is no longer the case. The hotel staff were absolutely excellent, very friendly and helpful to me. Especially as I am there mainly to improve my French.

6/10 Okay

oi, Msia

Liked: Cleanliness, staff & service
Value for money hotel
Hotel room okay except there's no window and no air cond/fan. So room was very stuffy. The door at the balcony has to be opened but all the rooms shared the same balcony. Thus we did not feel safe leaving it open when we slept.

6/10 Okay

Bob, Belgium

Liked: Cleanliness, room comfort
Disliked: Staff & service
nice quite hotel to sleep
fine

10/10 Excellent

Dujardin

Liked: Cleanliness, room comfort
Très bon séjour
Mon séjour a étais top
Stayed 1 night in Dec 2023

8/10 Good

Jean claude

Liked: Cleanliness, room comfort
Agréable
Bon sejour,bel etablissement,agréable,propre,dommage que la moquette ne reflète pas la propretée. Il manque un coin repas ou une table rabattable dans la chambre pour utiliser la kitchenette convenablement. Malgré cela trés bien ,à refaire.
Stayed 2 nights in Dec 2023

10/10 Excellent

celine

Tres bon séjour
Stayed 1 night in Dec 2023

8/10 Good

Jean-Pierre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Une amélioration a prévoir : Un petit manuel d'utilisation pour les éléments "technologique" : -- Télévision -- Machine à café -- Plaques chauffantes -- Frigidaires -- Chauffage etc ..
Stayed 3 nights in Oct 2023

10/10 Excellent

Stephan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Een zeer verzorgde kamer met klein maar bruikbaar keukentje. Goed te regelen verwarming en 2 tv toestellen met chromecast voorziening zodat je je eigen programmatie kan afspelen. Goede wifi. Supermarkt op 300m en voldoende parkeerplaats rondom het gebouw.
Stayed 2 nights in Nov 2023

6/10 Okay

Aline

Travelled with group
Liked: Cleanliness, amenities
Point positif : L’hôtel est situé à proximité du zenith et à 20 minutes à pied du centre. Il y a un parking sécurisé payant pour y laisser la voiture. Point négatif : la chambre dans laquelle on dormait avait une odeur désagréable et un bruit de ventilation constant ce qui était un peu dérangeant pour dormir.
Stayed 2 nights in Oct 2023

10/10 Excellent

JobINside Xavier

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Confortable à quelques pas du Palais des Congrès. En revanche désert côté sorties le soir. # 20mn à pied du centre ville (très animé et piéton).
Stayed 1 night in Oct 2023

8/10 Good

Nina

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Virginie

Business traveller
Liked: Room comfort
Stayed 1 night in Sep 2023