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Reviews of Holiday Inn Express Jonestown - Ft. Indiantown Gap, an IHG Hotel

2.5 out of 5
Holiday Inn Express Jonestown - Ft. Indiantown Gap, an IHG Hotel
3 Everest Lane, Exit 90 off of I-81, Jonestown, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 359 out of 820 reviews" "
Rating 8 - Good. 309 out of 820 reviews" "
Rating 6 - Okay. 96 out of 820 reviews" "
Rating 4 - Poor. 32 out of 820 reviews" "
Rating 2 - Terrible. 24 out of 820 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy check-in and check-out. Very friendly staff.
Stayed 1 night in Apr 2024

8/10 Good

kishore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather on 11 Apr 2024
Thank you for taking the time to let us know how we are doing. We value your review and use this information to make sure that we are providing the best stay possible for all our guests. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Rooms were clean and the continental breakfast had nice options.
Stayed 5 nights in Mar 2024
Response from Heather on 11 Apr 2024
Thank you for taking the time to let us know how we are doing. We value your review and use this information to make sure that we are providing the best stay possible for all our guests. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Leila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night while travelling. Very comfortable and clean. Good breakfast options.
Stayed 1 night in Mar 2024
Response from Heather on 11 Apr 2024
Thank you for taking the time to let us know how we are doing. We value your review and use this information to make sure that we are providing the best stay possible for all our guests. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Diego

Stayed 1 night in Mar 2024
Response from Heather on 11 Apr 2024
Thank you for taking the time to let us know how we are doing. We value your review and use this information to make sure that we are providing the best stay possible for all our guests. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel a lot and this was the best place to stay we will stay here all the time We come from SC and drive to MA to visit family
Stayed 1 night in Feb 2024
Response from Heather on 11 Apr 2024
Thank you for taking the time to let us know how we are doing. We value your review and use this information to make sure that we are providing the best stay possible for all our guests. We are always happy to see guests return and having the chance to chat.

6/10 Okay

Catherine, Snellville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy in the room.
Stayed 1 night in Feb 2024
Response from Heather on 11 Apr 2024
Thank you for taking the time to let us know how we are doing. We value your review and use this information to make sure that we are providing the best stay possible for all our guests. Please know that there is someone at the front desk 24/7 if there is an issue. We hope that if your travels bring you back to the area, you’ll give us the opportunity to show you that noise is not a usual occurrence.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, comfortable beds, easy access to our venue. Would recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

Kacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with family, Travelled with partner
Very clean rooms, friendly staff and an excellent breakfast. Will stay here again when we come back.
Stayed 3 nights in Jan 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rogelio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Will stay there again if in area
Stayed 3 nights in Jan 2024

10/10 Excellent

Stephaney

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Stayed 1 night in Jan 2024

10/10 Excellent

Lawrence, BRADENTON

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best breakfast options and quality I've ever had in a hotel. Perfectly situated in the area at an important intersection. Safe, comfortable and clean all around.
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great!!
Stayed 1 night in Nov 2023

8/10 Good

Carolynn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Convenient accommodations right off highway. Clean room , breakfast food available. Not many choices of food around hotel apart from fast food. However 5-10 minutes away there's more choice resturants. Good for the one night stay.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 3 nights in Oct 2023

8/10 Good

Kathleen

Stayed 1 night in Oct 2023

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from major roadways and area in which we are visiting
Stayed 1 night in Oct 2023

4/10 Poor

Kimberly

Travelled with group
Disliked: Cleanliness, staff & service
Got there Thursday night. They did not come into the room Friday to clean or change towels. Saturday they made the beds and gave us towels. Did not vacuum, clean shower, sink or floor. No manager on duty all weekend?????
Stayed 3 nights in Oct 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night stay, would do it again.
We thought it was a good stay. Exceptional service and communication. Great breakfast. Clean and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Madelin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Pleasantly surprised!
I was very impressed from the moment I walk into the lobby. Friendly and pleasant staff, easy check in, clean modern rooms, comfortable beds and an amazing breakfast! Will highly recommend!
Stayed 1 night in Oct 2023

10/10 Excellent

Anneli, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

maria

Liked: Amenities
Clean and great service
Stayed 1 night in Sep 2023

8/10 Good

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in a good area. Very clean and modern except for the shower. They need to replace with a walk-in shower.
Stayed 1 night in Sep 2023

2/10 Terrible

Ryan

Stayed 1 night in Sep 2023

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Chancellor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Tyler

Stayed 1 night in Jul 2023

6/10 Okay

katharine

Stayed 1 night in Jul 2023

6/10 Okay

Keith

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
shower did not work well. a/c controks broken.
Stayed 1 night in Jul 2023

6/10 Okay

Katherine

Liked: Staff & service
The hotel was adequate for an over night and the price. Needed some deep dusting on air vents and baseboards. The showers plumbing was off. Only half the water came up from the Spicket.
Stayed 1 night in Jul 2023
Response from Guest Services on 10 Jul 2023
Your feedback is appreciated. Our apologies in not taking the deep cleaning measures in advance of your stay with us. We invite you to stay with us in the future under better conditions.

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Property conditions & facilities
When we got to the hotel the trash outside was overflowing Had a beer box on top filled with trash too. Got in BEYOND filthy elevator. So bad my teenager mentioned he hoped this wasn’t a reflection of the room. Got to room and seemed okay. Had been driving 14 hours with three kids and was tired. Shower floor looked like it hadn’t been cleaned in a while. The linens on the bed were nice but smelt sour. If I wasn’t so exhausted I would have demanded a refund and found another hotel.
Stayed 1 night in Jul 2023
Response from Guest Services on 10 Jul 2023
We apologize that your stay was not the best it could have been from start to finish. Feedback like this helps us improve our guest experience including curb appeal. In this case, we did not put our best foot forward. Our house staff is making changes to cleaning schedules and laundry products to reduce these concerns. Please visit us again let us turn around that first impression!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for a refreshing rest
My wife and I had been participants of the Gettysburg reenactment and we beginning our way back home to New Hampshire and needed a nice, clean place for a long needed shower and rest in air conditioning have three days in heat. The place was perfect and the following day’s breakfast was the icing on the cake.
Stayed 1 night in Jul 2023

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. It is an older building but had made some renovations. Our room was clean. They just need to make sure all equipment in the rooms are working. Like TV, batteries in thermostat & smoke alarm!
Stayed 3 nights in May 2023

10/10 Excellent

Paula

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Much improvement in this hotel from last year. Friendly staff, comfortable lobby area, clean……
Stayed 2 nights in Jun 2023

10/10 Excellent

Zuanne

Stayed 2 nights in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
The hotel was recently renovated and is awesome. I had a great stay. The service and staff were excellent as was their breakfast. I was pleasantly surprised by my great stay.
Stayed 1 night in May 2023

8/10 Good

Penny

Travelled with family
Liked: Cleanliness, staff & service
Needs upgraded mattress….
Stayed 1 night in Apr 2023

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Nice hotel. Room was very clean and the staff very friendly. Good breakfast. Would absolutely recommend.
Stayed 1 night in Apr 2023

6/10 Okay

Cory

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Not bad, not great.
Second time staying here in 10 days, first stay was great, so we booked again, second stay was okay, but found our room on second stop wasn’t very clean, we had to wipe down the desktop as there was dust and cup rings on it, and the bathroom floor needed to be wiped as well as there was “stuff” on the floor around the toilet. The bathroom wall and ceiling had some cracks and patches but otherwise okay.
Stayed 1 night in Apr 2023

4/10 Poor

Shaun

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
NO TV's working.
Stayed 1 night in Apr 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Cory

Stayed 1 night in Mar 2023