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Reviews of Candlewood Suites League City, an IHG Hotel

2.5 out of 5
Candlewood Suites League City, an IHG Hotel
2350 Gulf Fwy S, League City, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 408 out of 873 reviews" "
Rating 8 - Good. 250 out of 873 reviews" "
Rating 6 - Okay. 106 out of 873 reviews" "
Rating 4 - Poor. 62 out of 873 reviews" "
Rating 2 - Terrible. 47 out of 873 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jim

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Had a weird smell in the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Pauline

Travelled with family and small children
Liked: Cleanliness, staff & service
Too much mold smell, even in the bedding.
Stayed 1 night in Mar 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Jan 2024

10/10 Excellent

Robbin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice and convenient for my husband’s Dr. appointments
Stayed 1 night in Feb 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Feb 2024

8/10 Good

Cartrail, Haughton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice and quiet stay close to the MD Anderson facility
Stayed 1 night in Feb 2024

8/10 Good

CAROLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Feng, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marcos

Travelled with partner
Had a terrible experience at a hotel 10 minutes up the road and came here. It wasn’t check in time but decided to see if a room was available for us to do see because we were exhausted from the horrible experience prior. Diane was amazing. She heard our story and was able to help us out and put us in a room. This will be our go to place when coming up here from now on. Diane is a 5 star.
Stayed 1 night in Jan 2024

10/10 Excellent

Sharne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Bryan

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable room
Stayed 1 night in Dec 2023

8/10 Good

Donald L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice room
Stayed 5 nights in Dec 2023

8/10 Good

Debra

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Dorothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hard to get to. No phone charging. Tv did not work at all. No wonder the price was more reasonable. Will not return.
Stayed 1 night in Dec 2023

10/10 Excellent

Ted

Stayed 1 night in Dec 2023

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and courteous
Stayed 1 night in Dec 2023

10/10 Excellent

KELLY

Stayed 1 night in Dec 2023

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was gracious and courteous.
Stayed 1 night in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the staff! The girls at the desk were helpful and pleasant! It's conveniently located by the freeway and made it easy to get around.

6/10 Okay

Nacall

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
When I walked into the hotel it had a terrible smell to it. The room was okay..it served the purpose. The staff was very nice. I was disgusted by the fact that there was a used fork in the sink and a used bowl in the cabinet. I don't use the dishes anyway but it's just the fact of the matter that that was present upon my check-in to a "clean" room. There was also hair on one of my bath towels. The comforter had a cigarette burn hole on it. I didn't mention this to the staff. I just wanted to get through the holiday weekend and enjoy it as best as I could. I also had other people with me.
Stayed 3 nights in Nov 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I simply had a pleasant stay.
Stayed 4 nights in Nov 2023

10/10 Excellent

Gearldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience.
Stayed 2 nights in Nov 2023

8/10 Good

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 1st room had no TV and phone operational. The second room we were sent to had maintenance painting. The 3rd room was perfect.
Stayed 1 night in Nov 2023

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness means everything
Perfect, Elizabeth was amazing
Stayed 1 night in Nov 2023

8/10 Good

blane

Stayed 28 nights in Sep 2023

2/10 Terrible

Robert

Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall goox
Overall nice hotel. The room had an odd smell and could not get AC to regulate temperature and fan.
Stayed 2 nights in Oct 2023

10/10 Excellent

Amberlye

Stayed 1 night in Oct 2023

8/10 Good

Alice

Stayed 1 night in Sep 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023

6/10 Okay

blane

Stayed 1 night in Sep 2023

4/10 Poor

Robert

Disliked: Amenities
Flooded floors and smelled horrible
Stayed 1 night in Sep 2023

10/10 Excellent

ROMAN, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Strategically placed for my travel proposals, an area of high quality and personalized attention
Stayed 3 nights in Sep 2023

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tarrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good great experience will book again
Stayed 1 night in Jul 2023

6/10 Okay

Richard

Stayed 2 nights in Sep 2023

4/10 Poor

Bonita

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Will not stay here again- room was stuffy and smelled like smoke.
Stayed 2 nights in Sep 2023

6/10 Okay

hideyuki

Ummmmm..... Nothing to say here right now
Stayed 8 nights in Aug 2023

6/10 Okay

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed there due to our AC our home had stopped working and was being replaced. We wanted to be close to the house Very clean rooms. Maybe a little heavy on the fabuloso cleaner due to smell took a lot of time to disípate. Towels clean and fresh, bathroom tub and shower worked fine. Room set up well parking convenient. Outside side door entrance key opener did not work but told front desk. AC in room working but room was cool never got to temp of 70 as we set it. Woke up with it not working at 12:30 and requested change of rooms. Was able to move to Nextdoor room and it was fine. AC working great. We feel we should have been given some kind of money off of bill due to initial room equipment not maintained and having to move at 12:30 in the morning. Overall though in a pinch we would stay there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people at desk no matter what time of day!! Dianna was so awesome!! And everone else too!!
Stayed 2 nights in Aug 2023

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Shantina

Travelled with family
Disliked: Property conditions & facilities
The linen on the bed had blood stains and the wash clothes looked like they were not clean. The carpet had blood stains on it. The cabinets and fixtures looked old and cheap.
Stayed 1 night in Aug 2023

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good. Needs updated!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay . The only thing was the one door on the right hand side when you come down the stairs if you’re facing the hotel that door does not lock when you go out and it is not very secure at night anyone could walk in.
Stayed 4 nights in Jul 2023

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a flea in my room the first night and they refused to move me due to not having any openings, when they came to check my room they found moisture and spiders. After two days I was moved to another room that had dead roaches and what looked like burn mars or moth bites in the curtains, and a very prominant weed smell coming through the vents. I also used the washer and dryer and before mythings were done someone removed my clothes and took over my machines. When asked about a refund or compensation they stated they had not authorization and was unable to get in touch with anyone through corporate. This was by far the worst experience i have had at any hotel.
Stayed 7 nights in Jul 2023
Response from Nirav P. on 25 Jul 2023
Dear Christine, We apologized for the inconvenience during your stay. We could not find any reservation with your name. Have you stayed at our hotel? We were sold out through out the week and We did not have any guest complained about the Fleas or any insects. We take this issue very seriously as we have exterminator company that inspects and rectifies the issue. If you can please email us with room number and date you stayed we can identify the room and take care of the issue.Again We are sorry for your uncomfortable stay with us.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and room were great!!!
Stayed 2 nights in Jul 2023

8/10 Good

Keeley

Travelled with pets
Liked: Staff & service
Property was a little worn, starting to look tatty.
Stayed 1 night in Jul 2023