Full-sized fridge, microwave, stovetop, dishwasher

Reviews of TownePlace Suites by Marriott Las Vegas Henderson

2.5 out of 5
TownePlace Suites by Marriott Las Vegas Henderson
1471 Paseo Verde Pkwy, Henderson, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 371 out of 701 reviews" "
Rating 8 - Good. 203 out of 701 reviews" "
Rating 6 - Okay. 64 out of 701 reviews" "
Rating 4 - Poor. 32 out of 701 reviews" "
Rating 2 - Terrible. 31 out of 701 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

everything good
Stayed 3 nights in Dec 2023
Response from Customer Service on 29 Feb 2024
Luis, it's fantastic to know you had a pleasant experience at TownePlace Suites by Marriott Las Vegas Henderson. It's rewarding to learn everything met your expectations. We hope to welcome you back in the future. Safe travels!

6/10 Okay

Scott, Port Townsend

Business traveller
Disliked: Amenities, property conditions & facilities
Absolutely unacceptable - and not revealed until check in - that there is an additional 15 dollar fee per day for parking your car. This isn't the Strip nor anything other than the regular hotel parking lot.
Stayed 5 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Scott, we understand your concerns regarding the parking fee. Our priority is to ensure transparency in our services and we regret the miscommunication. Although the fee is a common practice in many hotels, it's unfortunate this caused you inconvenience. We hope you will choose to stay with us again and have a more comfortable experience.

10/10 Excellent

Harpinder

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Harpinder, we're glad to hear that your stay at the TownePlace Suites by Marriott Las Vegas Henderson was superb. We appreciate your support and hope to welcome you back in the near future. Your satisfaction is our highest reward. Safe travels!

10/10 Excellent

Mimi

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Mimi, thank you for choosing TownePlace Suites by Marriott Las Vegas Henderson. It's rewarding to know that your stay was top-notch. We strive to make all of our guests' experiences memorable and it seems we've done just that in your case. Looking forward to welcoming you back during your next visit!

2/10 Terrible

Nena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel before, but now there was dirty bathtub, bath sealers on the bathtub floors. There was broken pullout bed, and stained carpet. I thought at first maybe it was just that room but it was not. The staff place unauthorized fees on my card. Besides lying about hotel policy. Never again!
Response from Customer Service on 17 Jan 2024
We appreciate your feedback, Nena.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

10/10 Excellent

Shaunna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Shaunna, thank you for choosing to stay at TownePlace Suites by Marriott Las Vegas Henderson. We're thrilled to see you had a great experience! We hope to welcome you back on your next visit to Las Vegas.

10/10 Excellent

Tatiana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, service nice, breakfast was included and it was Ok.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Tatiana, it's great to hear that you found everything in order during your stay at the TownePlace Suites by Marriott Las Vegas Henderson. We're glad you appreciated our pleasant service and complimentary breakfast. We appreciate your feedback and hope to see you again in the near future.

8/10 Good

Emily

Liked: Staff & service
5 day holiday vacation stay
5 night stay for a holiday trip to Vegas. This hotel was away from the strip which i loved but not so far as to be inconvenient. We used it as a base camp for our visits to area 51, Hoover Dam, Lake Meade and the MOB museum. We loved the location, very convenient to the highways and area seemed very safe. Property was clean, and common areas seemed well kept up. Pool looked great, but it was December weather so we did not use it. Rooms are comfortable, but lacking a full length mirror, and the sitting chair in the room is flimsy and sinks in so much as to be uncomfortable. Bed was great, shower and bathroom good, but my husband did have to pull a nasty hair clog out of the shower drain in order for the water to drain out. Did not anticipate having to request daily housekeeping, and 2 of the days were holidays so no housekeeper available. The included breakfast was nothing fancy, but enough selection to keep you fueled until lunch. Overall, a great stay with very little complaints, and I'd consider booking here again in the future if the need arises.
Stayed 5 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Quentin, Syracuse

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks, Quentin! It's outstanding your time at TownePlace Suites by Marriott Las Vegas Henderson was fantastic. We can't wait until your next visit!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an extended stay!
Stayed 7 nights in Dec 2023

10/10 Excellent

Denise

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Patrick

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel, convenient to I-215, Green Valley and the airport. The staff, especially Lamar at the front desk, was friendly and helpful. My only complaints were that there was only one mirror in the room so it was hard for 2 people to get ready at the same time. Also the toilets were very low. Not really adult size so hard for older adults.
Stayed 7 nights in Nov 2023

2/10 Terrible

gary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was such a disappointment compared to the other location about 10 miles away. I thought I selected the Las Vegas location instead of this very old unclean outdated facility. The breakfast options were limited, a very small tv , no pull out bed, old usb connectors and the horrific list goes on.
Stayed 2 nights in Dec 2023

10/10 Excellent

Francis, Kingwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Nov 2023

10/10 Excellent

Nanete

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and made us feel welcomed. The rooms are spacious, was great for traveling with pets.overall a great place!
Stayed 3 nights in Nov 2023

8/10 Good

Vicki

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
The hotel was fine for our needs. Would have preferred breakfast to start a bit earlier since we had to leave early each day. And I was surprised by the $15 a day for parking on the premises. A bit excessive!
Stayed 3 nights in Nov 2023

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at the hotel. The check-in process was seamless, and the staff was friendly. Our nieces thoroughly enjoyed the pool and hot tub. Breakfast was a hit, and the friendly smiles made it even better. Overall, a great experience!
Stayed 3 nights in Nov 2023

10/10 Excellent

marilu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great they Natalie was very helpful she helped with transportation and made it easy to understand
Stayed 7 nights in Oct 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient
Pros: VERY comfortable beds., convenient complimentary breakfast every day of the week that had something for everyone, TV in every room, clean Cons: Thin walls, Housekeeping was only available once during our 2 week stay Overall would absolutely stay here again without hesitation, was a very convenient and comfortable stay!
Stayed 13 nights in Oct 2023

8/10 Good

Llewyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well kept. The staff was friendly, pleasant, and helpful. I had a 4-day stay and there was no evidence my room was ever cleaned or received fresh towels, despite a sign in the room stating that towels not re-hung would be replaced. It wasn't a problem for me however, since they had enough towels in the room and I stayed there alone.
Stayed 4 nights in Sep 2023

2/10 Terrible

Bernadette

Travelled with family
Our booking was cancelled the day of our arrival due to a pipe breaking and water damage to our room. The front desk gal was exceptional in that she offered us beverages and chance to sit and call places to stay. She did the same. We booked a place further away than we hoped from our planned activities but it was a great hotel. As we finished all the confirmations with the 2nd hotel, the receptionist actually found a hotel nearby but we had already booked our reservation. The new hotel was twice the price but because we booked through Expedia with hotel booking protection, we should receive the difference back. So, I cannot really evaluate the hotel other than the receptionist was exceptional.
Stayed 3 nights in Oct 2023

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk made us feel very welcomed!
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely love this property with the kitchenette and pull out bed!
Stayed 1 night in Sep 2023

6/10 Okay

FA'AFETAI

Travelled with family, Business traveller
Liked: Staff & service, amenities
Great location.
Stayed 1 night in Sep 2023

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Was everything we required for the short stay before going home. Large space, good breakfast too.
Stayed 1 night in Sep 2023

10/10 Excellent

steven

Stayed 5 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff and Cleanliness a Priority
Great breakfast and the staff kept hotel very clean. Seemed like no matter what time we came and went a staff member was cleaning elevator doors , bathrooms off lobby, cleaning and waxing chairs in breakfast area, on and on. Great job to all off staff. Thanks for all your cleanly as well as friendliness. Highly recommend staying here.
Stayed 5 nights in Sep 2023

10/10 Excellent

Avi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room 113 has a mattress that was sunken in parts. And should be looked at. The rest of the stay was fine.
Stayed 1 night in Sep 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great.
Stayed 2 nights in Sep 2023

4/10 Poor

JAEKYU

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definetly worth it for us
Room was clean and smelled great. Fresh cookies in the lobby was a nice bonus. Clean pool. Secure and quiet. Little apartments like rooms with stove top and full fridge..Would definetly stay here again. Breakfast was plentiful and hot .The lady running the food refill was on point. Noone was going to go hungry she had it restocked quickly . Good hotel for us to be out early and on the road to Grand Canyon
Stayed 1 night in Sep 2023

10/10 Excellent

tarlochan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect room and stay!
Everything worked out fine, the hotel room and size was just perfect.
Stayed 2 nights in Sep 2023

10/10 Excellent

Santanu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the hot breakfast and also it was quiet place !!
Stayed 4 nights in Sep 2023

10/10 Excellent

Vanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacay
The stay was good. Enjoyed staying here the 2nd time. It was clean but dining table was shabby looking. Vegas hotels need major cleaning and getting expensive with resort fees that we do not use and i would stay here again. It is not far from the strip.
Stayed 1 night in Aug 2023

6/10 Okay

daniel

Travelled with family
Disliked: Staff & service, amenities
Ask for a room to be cleaned before the maids are and was told the best they could do with some towels we had to let them know well in advance. There’s a car wash across the street once it opens you hear the sound of the machinery, and when each car comes out to breakfast was very nice.
Stayed 3 nights in Aug 2023

10/10 Excellent

Greg

Stayed 1 night in Aug 2023

10/10 Excellent

Israel

Liked: Cleanliness, property conditions & facilities
Great place, super clean
Stayed 1 night in Aug 2023

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and safe neighborhood outside of Vegas, but still close enough to get back on the strip.
Stayed 2 nights in Aug 2023

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Close to all the food you need
Stayed 2 nights in Aug 2023

10/10 Excellent

D Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value in Henderson
Convenient location not far from Sunset Station Casino. Perfect for those wanting to avoid the crowds of the strip. Excellent value for the money. The kitchenette and one bedroom suite with lots of storage space would make for an excellent long-term stay. The free breakfast is also a slight step up from similar chains.
Stayed 1 night in Aug 2023

8/10 Good

Chad

Stayed 3 nights in Aug 2023

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023