Front of property

Reviews of Siegel Slots and Suites

2.5 out of 5
Siegel Slots and Suites
5011 E Craig Rd, Las Vegas, NV

Reviews

4.6
Rating 10 - Excellent. 30 out of 320 reviews" "
Rating 8 - Good. 37 out of 320 reviews" "
Rating 6 - Okay. 60 out of 320 reviews" "
Rating 4 - Poor. 56 out of 320 reviews" "
Rating 2 - Terrible. 137 out of 320 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

5.4/10

Amenities

4.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

GREG

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This has to be the weirdest hotel, it's supposed to be double occupancy and they only give you one set of towels, they're still using actual keys for the rooms ( even the most low budget hotel use key cards) there were no cups in the bathroom. For the price I paid I think I should get a refund or something because this hotel is pretty bad.. I definitely will not be staying here again and definitely will not be recommending it to anyone
Stayed 1 night in Dec 2022
Response from Management on 3 Dec 2022
Greetings Greg, Thank you for your feedback. We apologize that your experience did not meet your expectations and the challenges that were faced during your stay. Your concerns will be addressed.

10/10 Excellent

Lolita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022
Response from Manager on 12 May 2022
Thank you for staying with us.

6/10 Okay

timothy

Liked: Cleanliness
Stayed 1 night in Apr 2022
Response from Management on 11 Apr 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The area around looked rundown. Hardly anything in the room. It looked dilapidated and bare. The floor was very dusty and dirty. It felt like I stayed in someone's garage that had a bed and a bathroom.
Stayed 1 night in Mar 2022
Response from Manager on 29 Mar 2022
We apologize for not meeting your expectations. Thank You for bringing your concerns to our attention. We will address this matter immediately.

8/10 Good

Connor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool is closed and the office hours are limited. The place was clean but needs updating.
Stayed 2 nights in Mar 2022

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would absolutely stay again if traveling in the area. The room was clean, spacious, and updated with wood type flooring. Both mattresses appeared new and were very comfortable. Linens and towels were all clean and comfortable as well. There is a small kitchenette areas with a mini fridge, microwave, and table with chairs. They were able to accommodate our after hours arrival and early check out times. Both Regina in the office and the courtesy night patrol man were very friendly and helpful when we had questions. I was worried about other reviews, but we found the property to be quiet and didn’t have any smoke smell in the non-smoking room we rented.
Stayed 1 night in Feb 2022
Response from Front Desk on 18 Feb 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christina, Bella Vista

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome front desk n super nice renovated room
Stayed 2 nights in Feb 2022
Response from Management on 15 Feb 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Rene

Liked: Cleanliness
Quite
Stayed 3 nights in Jan 2022
Response from Front Desk on 23 Jan 2022
Your concerns will be addressed. Thank You for staying with us.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Reasonable room.
Okay hotel, a little old. Could use updating.
Stayed 5 nights in Jan 2022
Response from Management on 10 Jan 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Vilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Front Desk on 7 Jan 2022
Thank you for staying with us

2/10 Terrible

Donald

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Well they had to make a key for the room 1 and that it had one lock on the door. The bathroom was in poor condition and my car got hit in the parking lot the guy at the desk wasn’t friendly
Stayed 1 night in Dec 2021
Response from Manager on 14 Dec 2021
Your concerns will be addressed. Thank You for staying with us.

10/10 Excellent

Jonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Very friendly staff
Stayed 1 night in Nov 2021
Response from Front Desk on 22 Nov 2021
Thank You For Staying With Us

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean comfortable rooms :) only suggestion would be add a coffee machine in the room.
Stayed 4 nights in Nov 2021
Response from Front Desk on 22 Nov 2021
Thank You For Staying With Us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a police situation when I arrived. A problem with a long term guest. It was a little unnerving at check in but otherwise the stay was fine.
Stayed 1 night in Nov 2021
Response from Front Desk on 22 Nov 2021
Thank You For Staying With Us

8/10 Good

Daniel J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Management on 14 Sept 2021
Thanks for staying with us!

10/10 Excellent

Daniel J

Stayed 5 nights in Aug 2021
Response from Hotel Manager on 18 Sept 2021
Thank you for staying with us we appreciate your feedback

2/10 Terrible

Brian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Joke!
I was using my rewards free night. Made the reservation. Was not told about deposit having to be paid up front. was called the day before my trip and told this info. Was never told before I reserved the room. Because of HOTELS.COM Error, I could not stay ther, thus loosing out on my free room. HOTELS.COM is a HOT MESS with all the EXTRA! I'm a Gold Member too! I'm about done with this company! Give me my room back!
Stayed 1 night in Aug 2021
Response from Manager on 26 Aug 2021
Hi Brian, We actually sent you an email letting you know we would waive the security deposit for the night. We did have our staff ready and available to check you in for a requested late check in. Unfortunately, we did not hear back from you and missed the opportunity to serve you. We do look forward to you staying with us in the future. Respectfully, Management

10/10 Excellent

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
misleading terrible place
Stayed 1 night in Aug 2021
Response from Management on 16 Aug 2021
Thank you for staying with us. We appreciate your feed back and will address the issues mentioned.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again
No thrills motel, you get what you pay for. The rooms do have microwave and refrigerator and they are clean!
Stayed 1 night in Aug 2021
Response from Management on 6 Aug 2021
Thank you so much for staying with us!

8/10 Good

Amanda

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fine place to stay if you are in North Las Vegas and need value-conscious accomodation. The units appear split between longer-term folks and short-term rentals, so it feels less like a hotel and more like a short-term apartment stay. I had a basic Double room. It had everything I needed: beds w decent linens, a small table, dresser, microwave, fridge, and adequate bathroom facilities. No frills, but that was fine with me. I also arrived late, so my check-in was remote, but that was a smooth and easy process. All standard check out, as well. Quick return of my deposit, easy overall. There were a few slightly weaker spots: the bathroom paper roll was partially used when I arrived, with no spare. Had I stayed a bit longer, I would have considered getting my own, as I was working during the open office hours. The floors (no longer carpet, but now a nice vinyl plank) were a bit sticky and dirty in spots (hard to see w the eye, but bare soles and socks gave it away, so no ding on the place). The in-wall AC, while extremely effective in a record heat wave, was also a bit loud. If you are a light sleeper, earplugs might be a good move. Overall, I got what I paid for, felt secure, and got the sleep I needed on my trip. This isn't the Ritz, but they make a good effort to provide good accomodation and I enjoyed my stay. Thanks!
Stayed 6 nights in Jun 2021
Response from GM on 29 Jun 2021
Thank You for staying with us and we will address the issue.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from GM on 29 Jun 2021
Thank you for staying with us!

6/10 Okay

Shreyos

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2021
Response from Manager on 1 Jun 2021
Thank You staying with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Manager on 26 Apr 2021
Thank you for staying with us

8/10 Good

Flora

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stay inside at night
Stay inside at night
Stayed 3 nights in Jan 2021
Response from GM on 22 Mar 2021
Thank you for staying with Siegel Slots & Suites

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
• BEWARE TRAVELORS-This facility is a LONG Term Room Rental & they Only rent for 1 Nite stays when a longterm vacancy occurs... • Full BACKGROUND CHECKS R REQUIRED of All possible Room Customers, b4 room rental. • Room WREEKED/Smell of Cogarette Smoke, even tho no smoking room policy... • WORSE yet, we FOUND 3 NEEDLES in the Carpet, just next to the one bed..!!! • carpet had just been shampooed early in day... when u walked on floor, we had to wear our shoes & Every FOOTSTEP was with a Squishing Sound...
Stayed 1 night in Jan 2021
Response from GM on 20 Jan 2021
Thank You for staying with us. Your complaints have been acknowledged and will be addressed.

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Management on 15 Nov 2020
Thank you so much for staying with us!

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020
Response from Management on 15 Nov 2020
Thank you so much for staying with us!

8/10 Good

Mildred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jul 2020
Response from Management on 6 Aug 2020
Thanks for staying with us!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Management on 18 Dec 2019
Thanks for staying with us!

6/10 Okay

Jeanne

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Management on 18 Dec 2019
Thanks for staying with us!

10/10 Excellent

Campbell, Dayton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, property was clean. Neighborhood is active.
Stayed 1 night in Nov 2019
Response from Management on 11 Nov 2019
Thank you so much for staying with us!

4/10 Poor

Victor

Business traveller
Disliked: Staff & service
Stayed 1 night in Sep 2019
Response from Manager on 19 Sept 2019
Thank You for choosing Siegel Slots & Suites for your hotel needs. We apologize that your stay was not as expected, we do however would appreciate any feedback that may help us make your stay more comfortable during your next visit.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice room but the property is something to be desired.
Stayed 1 night in Sep 2019
Response from SS&S on 10 Sept 2019
Thank You for choosing Siegel Slots & Suites for you lodging needs. While we appreciate your business we would like you to know that we take these reviews very seriously and will note your review. Again Thank You for your business and we plan on seeing you in the future

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is not even close to the pictures of the room on the site
Stayed 1 night in Sep 2019
Response from SS&S on 9 Sept 2019
Thank You for choosing Siegel Slots & Suites. I do apologize for the misunderstanding, however we are in the process of renovating units on our property. When you look in the future for your hospitality needs I would prefer you choose Siegel Slots & Suites for your future lodging. Regards Frank R. (General Manager)

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019
Response from SS&S on 9 Sept 2019
Thank You for choosing Siegel Slots & Suites for your lodging needs.

4/10 Poor

Ramakrishna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vague
Not clean, no room service , no maintenance
Stayed 2 nights in Aug 2019
Response from Management on 2 Sept 2019
Thanks for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The is clean. Good customer service I will there again. Thanks
Stayed 1 night in Aug 2019
Response from Management on 19 Aug 2019
Thank you very much! We are happy we were able to exceed your expectations.

6/10 Okay

Chiragkumar

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from Tim J. on 21 Jul 2019
Thank you so much for staying with us!

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Management on 18 Jun 2019
Thanks for staying with us!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got there early Sunday morning. An argument broke out between 2 long term renters. 6 police cars had to show up. Then i check in foe 1 night. After checking in, i decided to pay fir a second night. The next morning i discover over 12 bed bug bites. I tell the girl on duty at the desk. She decided after inspecting it herself, there are no bed bugs. She then says a professional will look at it "in the morning. I said im no longer comfortable staying here and i want my money back. After a full week of chasing corporate managers on the phone, i still have not even received a phone call. I will not stop pursuing this, until I'm made whole.
Stayed 1 night in Mar 2019

2/10 Terrible

Alysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Tim J on 8 Apr 2019
Thanks for staying with us!

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Tim J on 8 Apr 2019
Thanks for staying with us!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
you have to get there and check in by 8pm or you lose whatever amount you paid expedia to reserve the room. this is not a hotel but an apartment complex that offers rooms if they have availability. Expedia will not refund your paid in advance expense if you get there after 8pm. This company is not a hotel and if you try to check in after 8pm you are screwed and will lose your money. do not book this hotel under any circumstances.
Stayed 1 night in Mar 2019
Response from Manager on 9 May 2019
Thank you for choosing Siegel Slots and Suites. We apologize for the experience that you are sharing here. On the website you booked your room with it does explain our hours of operation. I apologize for the misunderstanding and hope you choose Siegel Slots and Suites for you lodging needs in the future . Thank you, Management

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nothing good to say. 0/10. Room was disgusting, stains everywhere. Didn’t even stay 5 minutes there. Ended up booking another hotel in the area. The manager switched out deadbolts as soon as we got there. She said that old guests were stealing keys and coming back to he property. We didn’t feel safe and decided to leave.
Stayed 1 night in Mar 2019
Response from Management on 9 May 2019
Thank You for choosing Siegel Slots and Suites for your lodging needs.I can assure you that your feedback as been noted and I will make every effort to correct the experience you received. We do appreciate your business as well as your feed back and look forward to your business in the future. Thank You Management

2/10 Terrible

Siegel, Los Vegas nev

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked nothing about that place , total disaster. Terrible beds , bathroom & shower sucked . Office nasty looking inside .
Stayed 1 night in Feb 2019
Response from Management on 18 Feb 2019
Thanks for staying with us!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place to stay
Just what I needed while working in Las Vegas
Stayed 1 night in Jan 2019
Response from Management on 30 Jan 2019
Thanks for staying with us!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
This was a very disfunctional hotel. Noone new how to check reservations. They didnt even know what rooms were available.
Stayed 3 nights in Jan 2019
Response from Management on 30 Jan 2019
Thanks for staying with us!

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissatissfied
Didn't get to stay there, they closed before I was able to check in....
Stayed 1 night in Nov 2018
Response from Management on 3 Dec 2018
Thank you for choosing us for your stay also I'm very sorry it didn't work out.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018
Response from Management on 29 Nov 2018
Thanks for staying with us!