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Reviews of Plaza Hotel & Casino

4 out of 5
Plaza Hotel & Casino
1 Main Street, Las Vegas, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 1260 out of 2937 reviews" "
Rating 8 - Good. 826 out of 2937 reviews" "
Rating 6 - Okay. 434 out of 2937 reviews" "
Rating 4 - Poor. 221 out of 2937 reviews" "
Rating 2 - Terrible. 196 out of 2937 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jesse

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Refrigerator freezes everything, AC unit to noisy to run at night, ran out of toilet paper and towels, room never serviced by housekeeping for our five day stay, even after asking, management did nothing
Stayed 4 nights in Apr 2024

6/10 Okay

jonathan

Liked: Staff & service, amenities
Hotel is tired and needs a revamp, never the less room are good size, comfy good location if you want be right on Fremont.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kenneth B, Mobile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness and quietness...
Stayed 5 nights in Apr 2024

8/10 Good

Crystal

Travelled with partner
Liked: Staff & service
Love staying here. Probably won’t stay in front facing room again
Stayed 2 nights in Mar 2024
Response from Hotel Management on 15 Apr 2024
Thank you for the feedback. We look forward to seeing you again in the future!

4/10 Poor

Julie Ann

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was very unhappy with my stay. I was told we would be staying in a newly renovated room, the toilet next to shower was wrong and not enough room. I was charged a higher rate then what I was told by Expedia. Also trying to get someone to bring you towels was ridiculous. Need working elevators in the Elevator. USB plugs needed in the room. Overall I feel my stay was not to great
Stayed 4 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for your feedback. We will be addressing your concerns directly. We hope to see you again in the future!

2/10 Terrible

Agnieszka

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked deluxe room for me and my husband to relax after traumatic experience of me loosing my father a month ago. Hotel stuff haven’t informed us that the room they put us in was so loud that floor was shaking . There was DJ playing at their outdoor rooftop swimming but also in next door golden nugget two big stages playing life music ! I wasn’t sleeping until 2am. We asked to be reallocated but they said that there is no other room available and will let us know if anything will be free. Unfortunately Nobody called us . Guests should be informed about noise level and asked if that’s ok. I’m not 25 and don’t want to feel like I’m sleeping inside of techno night club . On the top of everything I’m insomniac ! I also got some kind of bites and rashes all over my body. After our complaint , front desk lady said NO Refund can be issued . After speaking to another person I got business card of hotel manager . $400 is way to much money for noise, bug bites, skin rush and dirty bathroom floor so I’m not letting this one go.
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for your feedback. We will be addressing your concerns directly. We hope to see you again in the future!

2/10 Terrible

Jack

Business traveller
Disliked: Cleanliness, property conditions & facilities
Overall the property and rooms feel very dirty.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for your feedback. We will be addressing your concerns directly. We hope to see you again in the future!

10/10 Excellent

christine a, murfreesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for the great review. We appreciate your business and love to see you had a great time. We look forward to seeing you again!

2/10 Terrible

Ronald, Draper

Disliked: Cleanliness, amenities, property conditions & facilities
Not good
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 13 Apr 2024
Thank you for your feedback. We will be addressing your concerns directly.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent staff
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 13 Apr 2024
Thank you for the great review. We look forward to seeing you again in the near future!

10/10 Excellent

Brandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Plaza has done alot of upgrades. The room wasnt anytging spectacular but being in vegas you just need a bed to sleep. The service was great amd the property has eveutging you need!
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 11 Apr 2024
Thank you for taking the time to leave us a review. We look forward to seeing you again soon!

4/10 Poor

Ying

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old and dirty. The room is over charged.
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 11 Apr 2024
Thank you for taking the time to leave us a review. We are disappointed that we did not meet your standards and hope to see you again in the future.

4/10 Poor

Princess

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty ass hell, stayed in one of the new suites it was ok shower too small. Waited forever for room to be clean only for there to be dust in the bathroom corners. Never staying here again
Stayed 3 nights in Apr 2024
Response from Hotel on 11 Apr 2024
Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible experience. Thank you!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property
Stayed 2 nights in Apr 2024
Response from Hotel on 11 Apr 2024
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet enough for a casino. Enjoyed their keno and bingo!
Stayed 4 nights in Apr 2024
Response from Hotel on 11 Apr 2024
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

6/10 Okay

Mauricio, East Elmhurst

Travelled with group
Disliked: Amenities, property conditions & facilities
The appliances in the room are outdated. Bedding is due for an upgrade. The wait at check-in was long with little to no line.
Stayed 3 nights in Mar 2024
Response from Hotel on 11 Apr 2024
Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible experience. Thank you!

10/10 Excellent

Makeba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lerpong, Burbank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice will come back
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 8 Apr 2024
Thank you for your feedback. We look forward to seeing you again soon!

4/10 Poor

Taayla M

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Our room was like a 2 star motel in style and design. The lighting was poor, and it feels old and run-down.
Stayed 3 nights in Feb 2024
Response from Hotel Mangement on 8 Apr 2024
Thank you for your feedback. We appreciate you staying with us. We look forward to seeing you again.

10/10 Excellent

Charry, Manila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here in Plaza Hotel. Will definitely stay here again
Stayed 5 nights in Apr 2024
Response from Hotel Mangement on 6 Apr 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon!

8/10 Good

Doug

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Mangement on 8 Apr 2024
Thank you for the great feedback! We look forward to seeing you again soon!

10/10 Excellent

Atong

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place
Stayed 1 night in Mar 2024
Response from Hotel Mangement on 6 Apr 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon!

10/10 Excellent

Chris, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff during checkin at 2am Answered all our questions
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 6 Apr 2024
Thank you for the great review. I will be passing down the compliments as well. We look forward to seeing you again in the near future!

10/10 Excellent

Karina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It’s a old Hotel but I like the service
Stayed 2 nights in Mar 2024
Response from Hotel Mangement on 6 Apr 2024
Thank you for the great feedback. We look forward to seeing you again in the future!

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Right across the street to the “Fremont Experience”
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 6 Apr 2024
Thank you for the great feedback. We look forward to seeing you again the near future!

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown location is good. Glad they had pickleball courts, but wished they opened earlier than 9 am.
Stayed 4 nights in Mar 2024
Response from Hotel Mangement on 6 Apr 2024
Thank you for the feedback. I will be passing it along to our Pickleball Instructors. We look forward to seeing you again in the near future!

10/10 Excellent

Nickie

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom to small
Stayed 3 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thank you for your feedback. We look forward to seeing you again in the near future!

10/10 Excellent

gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Mangement on 2 Apr 2024
Thank you for your feedback. We look forward to seeing you again soon.

6/10 Okay

Sharel

Travelled with family
We had a comfortable stay. I had my two children with me and we did feel safe and comfortable. We really liked the beds. They were very comfortable. The housekeeping was very slow to respond when we needed extra towels or the in room coffee. I tried the $20 trick and she told me that she did give me an upgrade but the room was quite basic. Something was wrong with the plumbing, the shower drain was backed up. We love the back to the future movies and this hotel was featured in back to the future 2 but we didn’t see any reference to that. Maybe it was there but we just didn’t see it. We were disappointed the pool wasn’t open longer because we would’ve enjoyed a dip after returning from the strip or Fremont. when we did swim, the pool was too cold, so we just ended up hanging out in the hot tub with some very entertaining people, so that was great. We did like the casino and the Pinkbox donuts. We did have an enjoyable stay, just some areas needing improvement for us to want to stay again.
Stayed 5 nights in Mar 2024
Response from Hotel Mangement on 2 Apr 2024
Thank you for all the great feedback. We appreciate you taking the time out to give us a review. We look forward to seeing you again soon!

6/10 Okay

Matt

Liked: Staff & service
Close to the event i was attending
Stayed 3 nights in Mar 2024
Response from Hotel Mangement on 31 Mar 2024
Thank you for the great review! We look forward to seeing you again in the future!

10/10 Excellent

Kimberly, DIberville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that this property is right across the street from the Fremont Experience. The restaurants are economical and the Hash TO Go Go restaurant food is delicious. Awesome staff! Clean. , but basic room.
Stayed 1 night in Mar 2024
Response from Hotel Mangement on 31 Mar 2024
Thank you for the great review! We look forward to seeing you again in the future!

10/10 Excellent

José

Travelled with partner
Liked: Property conditions & facilities
Very beautiful room, and very clean thank you
Stayed 1 night in Mar 2024
Response from Hotel Mangement on 31 Mar 2024
Thank you for the great review! We look forward to seeing you again in the future!

6/10 Okay

Paola

Disliked: Property conditions & facilities
There was no soap or lotion in our room, door was broken for the bathroom so there was no privacy. Clean was good
Stayed 1 night in Mar 2024
Response from Hotel Mangement on 31 Mar 2024
Thank you for your feedback, we will be addressing your concerns directly!

10/10 Excellent

Adela Besin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and accessible to shopping and casinos.
Stayed 6 nights in Mar 2024
Response from Hotel Mangement on 30 Mar 2024
Thank you for the great feedback! We look forward to seeing you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Hotel Mangement on 29 Mar 2024
Thank you for the great review. We appreciate all the feedback, and we look forward to welcoming you again soon!

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Mangement on 31 Mar 2024
Thank you for the great review! We look forward to seeing you again in the future!

6/10 Okay

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 3 nights in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the great feedback. We look forward to seeing you again in the near future!

8/10 Good

James

I’ve stayed at the Plaza many times (5). It’s always a nice/good place to stay. Never great, never bad. It is in need of some room renovations (getting outdated) and needs more dresser/closet/ hanging space.
Stayed 5 nights in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the feedback. We appreciate you staying with us and hope to see you again in the near future!

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the great feedback. We look forward to seeing you again in the near future!

8/10 Good

Michael, Farmington Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. Rooms are well sized with bed/desk/etc
Stayed 2 nights in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the feedback. We appreciate you staying with us and hope to see you again in the near future!

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the feedback. We appreciate you staying with us and hope to see you again in the near future!

6/10 Okay

Madeline

Stayed 1 night in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the feedback. We appreciate you staying with us and hope to see you again in the near future!

6/10 Okay

jorge

Stayed 1 night in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the feedback. We appreciate you staying with us and hope to see you again in the near future!

10/10 Excellent

John

Liked: Property conditions & facilities
Great reception lady
Stayed 2 nights in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the feedback. We appreciate you staying with us and hope to see you again in the near future!

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like being at the end/ begining of Fremont st. Did not like that we had the first room on the floor and you can hear the elevators going up and down all night.
Stayed 4 nights in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the feedback. We appreciate you staying with us and hope to see you again in the near future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Located at the end of the Fremont Experience. If noise is not your thing, then request a room adjacent to the parking lot, Great sportsbook. Breakfast was just ok, felt like it was pre-prepared. Will stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the feedback. We appreciate you staying with us and hope to see you again in the near future!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice, but the bathroom sink in the south side smelled like sewerage. For the price isnt bad. We were in the 14th floor which we could see part of the strip.
Stayed 4 nights in Mar 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the feedback. We appreciate you staying with us and hope to see you again in the near future!

8/10 Good

Wesley

Stayed 2 nights in Feb 2024
Response from Hotel Mangement on 26 Mar 2024
Thank you for the feedback. We appreciate you staying with us and hope to see you again in the near future!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
My permanent place to stay when I’m in Vegas
Stayed 2 nights in Mar 2024
Response from Hotel Mangement on 21 Mar 2024
Yay! We love to hear that! We look forward to seeing you again soon!