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Reviews of Comfort Inn & Suites Las Vegas - Nellis

2.5 out of 5
Comfort Inn & Suites Las Vegas - Nellis
4375 E. Craig Road, Las Vegas, NV

Reviews

8.4

Very good

Rating 10 - Excellent. 231 out of 502 reviews" "
Rating 8 - Good. 173 out of 502 reviews" "
Rating 6 - Okay. 54 out of 502 reviews" "
Rating 4 - Poor. 21 out of 502 reviews" "
Rating 2 - Terrible. 23 out of 502 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
For the conditions of the city of LasVegas this hotel is functioning well. Great room!
Stayed 1 night in Apr 2024
Response from Sant Kaur - Front Office Manager on 3 Apr 2024
Dear Robert,Thank you for your review!We are glad to hear that you loved our hotel room.

2/10 Terrible

david

Business traveller
Disliked: Cleanliness, staff & service, amenities
The staff was rude. The ice nachine didnt work. They refused me a receipt. The breakfast was ok .the free shampoo and siap was cheap . The curtains in the room do t close . And there see thru people can look in. The pool was dirty
Stayed 1 night in Mar 2024
Response from Ms. Theresa - Operations Manager on 25 Mar 2024
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay.Following up with our phone conversation earlier, we sincerely apologize for any misunderstanding with our front desk agent regarding your receipt; we should have communicated more clearly about Expedia's process. Please accept our heartfelt apologies for any inconvenience caused. Regarding the curtains, our curtains do indeed close, and they feature blackout linings for privacy; we regret any inconvenience you experienced.As for the pool, we're deeply sorry for its condition, likely affected by unforeseen weather; rest assured, we're enhancing our maintenance procedures to prevent such occurrences. .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest.We hope for an opportunity to properly host you in the future.Thank you.Comfort Inn & Suites Las Vegas-Nellis

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk rather rude very difficult to understand and would not explain the deposit to me which was not noted on the reservation site. The bed was lumpy and there is a lot of highway noise if you’re a light sleeper. But it’s a safe location just off the I 15 in an area that’s still rather sketchy
Stayed 1 night in Dec 2023
Response from Shavon McLean - Property Management on 22 Dec 2023
We do take your feedback seriously and we do apologize in which the manner of the front desk agent spoke with you! This is not acceptable, and we will address this matter. We hope that the other services and amenities served purposeful and that you had a great stay overall.Should you need to further discuss this matter, please call the hotel and ask for Management.Again, we thank you and wishing you a happy holiday!Thank you,Comfort Inn and Suites Nellis

6/10 Okay

Thomas

Stayed 2 nights in Dec 2023
Response from Shavon McLean - Property Management on 22 Dec 2023
We hope that you enjoyed your visit and that our amenities served purposeful! Again, we thank you and wishing you a happy holiday!Thank you,Comfort Inn and Suites Nellis

10/10 Excellent

Einar

Stayed 1 night in Dec 2023
Response from Shavon McLean - Property Management on 22 Dec 2023
We hope that you enjoyed your visit and that our amenities served purposeful! Again, we thank you and wishing you a happy holiday!Thank you,Comfort Inn and Suites Nellis

6/10 Okay

Ben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ok
Stayed 1 night in Dec 2023
Response from General manager. on 5 Dec 2023
Thank you for your review. We appreciate your business and wish you safe travels.

8/10 Good

Erina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very cleam
Stayed 2 nights in Nov 2023
Response from General manager. on 29 Nov 2023
Thank you for your kind words.

6/10 Okay

Alan

Disliked: Cleanliness
Sheets were suspect in cleanliness and housekeeping was not done daily..been to other hotels that charge a lot less and they change the sheet daily without asking….noise travelled very easily at night…was in a convenience place for my purpose..would I use again…probably not
Stayed 3 nights in Nov 2023
Response from General manager. on 7 Nov 2023
Our apologies for any inconvenience. We certainly maintain the highest quality of linen as our brand mandates it and requires that we do. We will share your comments with our team and make any changes needed.. Thank you for your review.

10/10 Excellent

Misty, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to freeway and a some late night food. The carpet really needs replaced though.
Stayed 2 nights in Oct 2023
Response from General manager. on 5 Nov 2023
Thank you for completing the survey. We appreciate your comments and plan on making any changes necessary to make our guest experience, much better. Thank you.

8/10 Good

Bettye

Travelled with partner
Liked: Cleanliness, staff & service, amenities
In need of some TLC Everyone was very nice and breakfast was excellent
Stayed 3 nights in Oct 2023
Response from General manager. on 5 Nov 2023
Thank you for your kind words. We will share with the team. It is great motivation for us.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean and staff was very friendly. Very very quiet!
Stayed 2 nights in Oct 2023
Response from General manager. on 23 Oct 2023
Thank you for your review.We appreciate your comments and value your business. We will share your comments with our team. Thank you.

10/10 Excellent

Candice A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was in excellent condition. Hotel was quiet and near our event. We would definitely stay there again. Breakfast was also good!
Stayed 2 nights in Oct 2023
Response from General manager. on 21 Oct 2023
Thank you for your kind words. We appreciate the recognition and hope to see you again in the near future.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General manager. on 18 Oct 2023
Thank you for your review. We value our customers opinion.

8/10 Good

Sandra, rancho cucamonga

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The morning breakfast was good, and the host was on top of keeping the food well supplied. The rooms were clean, frig and microwave worked well. Lots of channels on the TV service. The owners/managers were nice and helpful. For the caliber of hotel, they do a nice job.
Stayed 4 nights in Sep 2023
Response from General manager. on 6 Oct 2023
Thank you for your compliments. We will share with our team.

10/10 Excellent

Latika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was perfect for us as a stay over for the night before moving to next destination Only problem I had was that I think the toilet was not cleaned.
Stayed 1 night in Sep 2023
Response from General manager. on 27 Sept 2023
Thank you for your review. We will kae sure to discuss this with our housekeeping team.

4/10 Poor

Robert

Travelled with family
Toilet clogged , had to change rooms and still the same !
Stayed 2 nights in Sep 2023
Response from General manager. on 27 Sept 2023
Our apologies for the inconvenience.

8/10 Good

Elaine

Liked: Staff & service
The staff was awesome and helpful. The room was ok. The water pressure was terrible in the shower (makes it hard to rinse your hair when you have long thick hair) and for the toilet, it would barely flush. The air Conditioner was super loud and never shut off- no thermostat control and it would make a clunking sound every so often that would wake you up. The neighborhood is not the best, little run down. Felt a little unsafe If you have your window open you hear a lot of loud motorcycles and traffic, you can hear cars racing down the street. Over all for the price it’s a little expensive for what you get.
Stayed 2 nights in Sep 2023
Response from General manager. on 27 Sept 2023
Thank you for your review. We are located on a major boulevard that leads into Nellis Airforce base and traffic can certainly get a little heavy. We will take a look at the items mentioned and see what can be done to improve them.

8/10 Good

Marisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I expected
Stayed 2 nights in Sep 2023
Response from Shavon McLean - Property Management on 14 Sept 2023
We thank you for your feedback and we thank you for choosing to stay at our hotel. We look forward to your return visit and continuing to meet your expectations.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Shavon McLean - Property Management on 14 Sept 2023
We thank you for your feedback and choosing to stay at our hotel. We look forward to your return visit and continuing to meet your expectations.

10/10 Excellent

sourav, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
All great
Stayed 1 night in Aug 2023
Response from Shavon McLean - Property Management on 14 Sept 2023
We thank you for your feedback and choosing to stay at our hotel. We look forward to your return visit and continuing to meet your expectations.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Near freeway.
Stayed 1 night in Aug 2023
Response from AB on 17 Aug 2023
Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you appreciated our hotel's great location near the freeway. We understand the importance of convenience for our guests, and we're pleased that our location met your needs. Should your travels bring you back to the area, we would be delighted to welcome you once again for another pleasant stay.Best regards,

8/10 Good

Mary

Travelled with family
Liked: Cleanliness
Room was clean. Bathroom sink handle needs fixed, only allowed hot water.
Stayed 2 nights in Jul 2023
Response from AB on 17 Aug 2023
Thank you for taking the time to provide feedback on your recent stay with us. We're pleased to hear that you found your room clean and comfortable. We apologize for the inconvenience you experienced with the bathroom sink handle. We appreciate you bringing this to our attention, and we will promptly address the issue to ensure a more seamless experience for our future guests. Your comments are invaluable to us as we work to continually improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

8/10 Good

Rolando, Curridabat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good, basic and clean hotel. The only complain was that the WiFi wasn't working, and since it was a work trip, i couldn't get up to date with work, actually fell behind. I asked for help at the front desk and they couldn't do anything about it.
Stayed 1 night in Aug 2023
Response from AB on 17 Aug 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you found our hotel to be good, basic, and clean. However, we're truly sorry for the inconvenience you faced with the WiFi not working during your work trip. We understand how crucial a reliable connection is, especially for business travelers, and we apologize for any setback this caused. We appreciate your patience and for bringing the issue to our attention. We will be investigating the matter to ensure a more seamless experience for our guests in the future. If your travels bring you back to the area, we'd welcome the opportunity to provide you with a more satisfactory stay.Best regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from AB on 17 Aug 2023
Thank you for your fantastic review of Comfort Inn Las Vegas Nellis! We're thrilled to hear that you had a wonderful experience during your stay. Providing exceptional comfort and service is our top priority, and we're delighted that we met your expectations. We greatly appreciate your kind words and recommendation. Should your travels bring you back to Las Vegas, we'd be honored to host you once again.Best regards,

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was modern and cleanliness was superior. We have two unfavorable comments. The drapes ifor the window in the living/bedroom would not fully close. Sun and bright lights at night kept us awake. By contrast, the sofa seemed to be comfortable but there were no lights or lamps overhead or standing. It was too dark to sit there to read or even talk. Otherwise, the room was comfortable and the layout was good. The desk receptionist took too long to check us in. We already had reservations, so the process should have been simple and quick.
Stayed 1 night in Jul 2023
Response from AB on 17 Aug 2023
Dear Vernon,Thank you for sharing your detailed feedback on your recent stay with us. We're delighted to hear you found our facility modern and well-maintained, yet we're truly sorry for the inconveniences you faced. Your comments about the drapes not fully closing and the lack of adequate lighting are duly noted; we will address these issues to enhance our guests' comfort. Additionally, we apologize for any delay during check-in; we understand the importance of efficiency and will work on improving this process. We're grateful for your insights, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Best regards,

2/10 Terrible

Josue

Travelled with family
Disliked: Staff & service
The absolute worst
Stayed 1 night in Jul 2023
Response from AB on 17 Aug 2023
Dear Josue,We appreciate you taking the time to share your thoughts about your recent stay at our hotel, though we are disappointed to learn that your experience fell short of your expectations. We sincerely apologize for any issues you encountered during your stay. Your feedback is invaluable to us, and we would greatly appreciate the opportunity to understand more about your concerns. If you're open to discussing your experience further, please feel free to reach out to our management team. We hope to have the chance to address your concerns and potentially regain your trust in the future.Best regards,

4/10 Poor

Lynette

Stayed 1 night in Jul 2023

4/10 Poor

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I paid extra for 2 queens for my family of 4. Instead I got 1 king. No reimbursement for the difference - not cot offered. No bedding for the couch.
Stayed 1 night in Jul 2023
Response from AB on 17 Aug 2023
Thank you for sharing your feedback about your recent stay at our hotel. We're truly sorry to hear about the issues you encountered with your room reservation. Your experience does not align with the level of service we aim to provide, and we sincerely apologize for any inconvenience caused by the discrepancy in bed types and the lack of bedding for the couch. We understand the importance of accurate accommodations, especially for families. Your comments are important to us, and we will review our processes to ensure that such situations are prevented in the future. If there's anything more you would like to discuss or if you have any additional concerns, please feel free to reach out to our management team. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.Best regards,

10/10 Excellent

Sam Dela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
There’s not plenty of parking spaces. Homeless people walking in and out of the parking lot at any time.
Stayed 3 nights in Jun 2023
Response from AB on 17 Aug 2023
Dear Jose,Thank you for taking the time to share your recent experience at our hotel. We appreciate your feedback regarding the parking situation and the presence of individuals in the parking lot. We want to assure you that we have recently invested in a brand new parking lot, designed to more than accommodate all of our guests' cars comfortably. However, we deeply apologize for any inconvenience you experienced due to this issue. Additionally, we are addressing the matter of outside individuals entering the parking lot to ensure a safe and secure environment for all our guests. Your insights are invaluable as we work to improve our guest experience. We hope to have the chance to welcome you back and provide you with a more positive stay in the future.Best regards,

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean well-maintained property in a decent area.
Stayed 1 night in Apr 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stop on our way to our final destination
Stayed 1 night in Mar 2023

6/10 Okay

Dwayne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not the room I booked
I am 6'5" and cannot sleep comfortably in a small bed- I always book a King , especially when traveling with my wife. When we checked in, we were given a room with 2 double beds. We were told it was the only room left. They did somehow manage to find us a room with a king, after I made an issue of this with the front desk.
Stayed 1 night in Mar 2023
Response from AGM on 31 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Forrest

Liked: Cleanliness, property conditions & facilities, room comfort
ok stay
Just an average room, nothing special. the pros: friendly desk staff, nice view from the room, good location for seeing the air base and fighter jets taking off and landing. Cons: breakfast selection was about as simple as it could be. it would be hard to call this a breakfast, since the hotel is located on a verry busy intersection (Lamb and Craig) it was quite noisy even throughout the night. ok stay
Stayed 3 nights in Mar 2023
Response from AGM on 31 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We really work hard on improving our breakfast options, we have everything we can including, Meats, scrambled eggs, pastries, waffles, fruit, juices and fresh coffee, yogurts and more. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Megan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Mar 2023

10/10 Excellent

Glenna, Napa

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Very clean and well kept, staff very friendly, breakfast was great and has a good selection.
Stayed 2 nights in Mar 2023

8/10 Good

GABRIELA RODRIGUEZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Mar 2023

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 2 nights in Mar 2023

2/10 Terrible

Savanna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was very uncomfortable. We booked forb2 nights and could barely stay one. Theblobby floor and rug was dirty, the carpet in the elevator was coming apart, and whennwe go to our room it was worse. Holes in the curtain, a big burn hole in the carpet, hair grease on the headboard, dark stains on the pillow, tv was crooked like someone had tried to steal it, wallpaper pealing off the bathroom walls, bathroom tile cracked and coming apart, holes all over the wall where a bigger mirror once was, screetching sounds from the shower, and buildup on the showerhead. We didnt have anywhere else to go with such short notice and fear we wouldnt get our money back. The only positive thing i can say is we found another place to stay our second night so they only charged us for the one night. It was the worst place we have ever stayed.
Stayed 2 nights in Mar 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from GM on 7 Mar 2023
Dear Leslie,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Charlene SotoAssistant General ManagerComfort Inn & Suites Las Vegas - Nellis(702) 982-6700

2/10 Terrible

Sara, Kanab

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This area is all under construction (and it appears this is not a new thing). Parking is along a street by a trucking company, about 1/2 block away. No outside lighting. Only one entrance (front door) with no other means of exit. Limited dining in the area. I am paying excessively too much for the inconvenience I'm experiencing.
Stayed 1 night in Mar 2023

6/10 Okay

Amy

Stayed 1 night in Feb 2023

8/10 Good

Jennifer E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was a mess
This stay was about what you would expect for this price point, but the area around the hotel was under construction, and so there really wasn’t any parking on site. There were a handful of parking spots, none of them probably designated spots, around the front of the hotel. Otherwise you had to park on the street in a very industrial/kind of sketchy area. So that was annoying.
Stayed 1 night in Feb 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from GM on 7 Mar 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Charlene SotoAssistant General ManagerComfort Inn & Suites Las Vegas - Nellis(702) 982-6700

2/10 Terrible

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Chris

Stayed 2 nights in Jan 2023

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Maybe we were super tired, but the beds were really comfy. Slept sound all night. The room was clean and quiet. The rug could use a cleaning, but I guess that is typical. Other than that they should get away from plastic wrapped cups and other throw away products. Oh and better coffee! The area around the hotel was under construction so hard to comment on that.
Response from General Manager on 6 Jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!