Outdoor pool

Reviews of Quality Inn & Suites Las Cruces - University Area

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 286 out of 1007 reviews" "
Rating 8 - Good. 325 out of 1007 reviews" "
Rating 6 - Okay. 190 out of 1007 reviews" "
Rating 4 - Poor. 106 out of 1007 reviews" "
Rating 2 - Terrible. 100 out of 1007 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Angelina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Irma

Stayed 1 night in Mar 2024

8/10 Good

Irma

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
When we arrived, the room had a strong stench of dust and foot sweat. This made it a little harder for us to fall asleep. As we proceeded to make our way to the restroom, we noticed cockroaches vacating the room.
Stayed 1 night in Mar 2024

2/10 Terrible

Idalia

Disliked: Cleanliness, property conditions & facilities
Pool empty and full of dirt/trash- front desk always closed- you need to ring a bell to get the onsite-living family to come down from their home to see what you need.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jan

Travelled with family, Travelled with group
The hotel clerk was friendly and efficient! She made check-in fun with her sweet smile and great attitude! Thank you!!
Stayed 1 night in Mar 2024

4/10 Poor

Pam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in staff was very nice. The lobby was locked and on a ring doorbell. But the ice and vending were also locked.
Stayed 1 night in Mar 2024

10/10 Excellent

Gordon

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very friendly people. Nice room but cleanliness of the room leaves something to be desired. The breakfast bar needed to be supplied, we had to ask for more of everything.
Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Joshua

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Jeremy

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First red flag was you have to be buzzed in and talk through a ring camera. Second red flag was my first room I got was dirty and not even clean. Beds messed up towels and cups everywhere. 3rd and final red flag, I was given a 2nd room and the lights, TV and shower weren't working. When I layed on the bed it was so uncomfortable and I was wondering why it was so hard and plastic. When I look at the mattress it had a bed bug cover on it and upon looking closer the bed bug case was ripped and I saw bed bug feces all over the sheets. I ended up leaving withing an hour of getting my room. Left the key in the room since the lady in front was ignoring me when I said I need a refund through the ring camera. As i was leaving i heard gunshots and a guy running for help. I'll be calling my bank to cancel their deposit and pet fee. Expedia refunded me that night. Place need to be shut down and updated severely. Do yourself a favor and spend the extra 30 bucks and get a clean reliable room somewhere else.
Stayed 1 night in Feb 2024
Response from Harry. on 17 Feb 2024
With do respect, simply not true. This gentleman didn’t even end up staying in the room, he took off due to personal reasons, and didn’t even talked to us. This same gentleman is trying to get some attention.

10/10 Excellent

Romy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious, King Bed super comfortable, shower had lots of pressure! Great value!
Stayed 1 night in Feb 2024
Response from Harry. on 17 Feb 2024
We appreciate your positive feedback.

8/10 Good

Brenda, Tempe

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Feb 2024
Response from Harry. on 17 Feb 2024
Truly appreciated.

10/10 Excellent

Adrian

Stayed 1 night in Feb 2024
Response from Harry. on 17 Feb 2024
We are glad you stayed with us. Hope to see you again.

6/10 Okay

Denise

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Overall, it met a need. And they are working on it. The linens for bed were newer. Carpet appeared new. But the towels were ancient. No batteries for the remote. Turned it on manually but could only get one channel. The sink was very slow to drain and the toilet was temperamental. Staff was great. Very nice. Property is well lit
Stayed 1 night in Feb 2024
Response from Harry. on 17 Feb 2024
We are sorry we didn’t meet your expectations, but we’ll implement your suggestions to improve our hotel. Thank you for staying with us and hope to see you again.

8/10 Good

LANA

Disliked: Cleanliness
The room was ok for the money. What wasn’t ok was absolutely no grass for dog to go. All that was for dogs was rocky area and my little guy had a hard time walking on the rocks. If you don’t have a grassy area for dogs, don’t advertise that you are pet friendly.
Stayed 1 night in Feb 2024

8/10 Good

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't any wash cloths. Had to use a.hand towel
Stayed 1 night in Feb 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Oakwood Homes where I am visiting.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was nice and helpful. Clean room.
Stayed 1 night in Jan 2024

6/10 Okay

Brenda, Tempe

Travelled with family, Business traveller
Liked: Amenities
The people at the front desk were very friendly and courteous and helpful. Coffee machines in the room had never been cleaned because I ran water through it 5 different times and the water still tasted like coffee when I was making tea. Not enough towels in the room. Had to ask for more.
Stayed 2 nights in Jan 2024

6/10 Okay

Adam

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

KJ

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE!!! DO NOT STAY HERE!!! Where do we start- Dirty stained towels Blood on sheets yes actual blood Dirty floors. Bathroom and whole room disgusting Microwave full of rust When we showed the hotel manager he dismissed it all and started to try and blame us for using the towels. He even said that having rust in a microwave isn't bad for you omg...and dismissed the blood on sheets. Wow he was super impolite and not educated to health matters in his hotel. Will be reporting this to health and safety.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

MARK

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to be in for the Mesilla valley area.
Stayed 2 nights in Jan 2024

2/10 Terrible

Alexis, Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Sandra, Hobbs

Travelled with family, Business traveller
Disliked: Amenities
Sheets had blood they didn’t changed them not even clean the room or restroom, blood on the shower as well, toothpaste on the sick this was my most terrible experiences on a hotel.
Stayed 1 night in Jan 2024

8/10 Good

Kathryn

Stayed 1 night in Jan 2024

10/10 Excellent

Victor

Stayed 1 night in Jan 2024

10/10 Excellent

Adina L

Stayed 1 night in Jan 2024

6/10 Okay

Delfino

Stayed 1 night in Jan 2024

10/10 Excellent

Perfecto, Los Angeles

Stayed 1 night in Jan 2024

8/10 Good

Jayleen

Stayed 1 night in Jan 2024

8/10 Good

Abisaid Rojas

Travelled with family and small children
Liked: Staff & service, amenities
The staff is very friendly we had a good stay. They do need improvement on the rooms the bed spread had holes in and the fridge was so nasty that we just didn't use it. But if we took those two items out of the equation, it was a great stay.
Stayed 1 night in Dec 2023

8/10 Good

Melinda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The bed was comfortable but there were stains on the quilt. The room was spacious. Parking was limited. Breakfast was basically bread and juice; not good at all.
Stayed 3 nights in Dec 2023

2/10 Terrible

Fabiola

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was extremely dirty. A dirty spoon, food and stains on the carpet, dirty comforter and the room smelled bad. We asked to be transferred to a different room, which they did without asking many questions but the sheets in the new room smelled as if they hadn’t been washed in a long time. Would never stay here again.
Stayed 1 night in Dec 2023

2/10 Terrible

Makhasin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like open internt
Stayed 1 night in Dec 2023

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite stay.
Good, clean, comfortable room. Had a great stay with no problems.
Stayed 1 night in Nov 2023

2/10 Terrible

Aurelia

Disliked: Cleanliness, staff & service, property conditions & facilities
The first room smelled bad it was a handicapped room, tv was not working right, then they moved us to another room witch was better than the first but the tv had only one channel worrking then they had to come to get the channel on overall, was disappointed, will not stay there again
Stayed 1 night in Dec 2023

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing stay young loads at front desk was very friendly and smiling and understanding when it came to my anxiety pet. thank you again
Stayed 2 nights in Dec 2023

2/10 Terrible

Jenny

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We all left absolutely ill fighting fevers from all of the smoke inundated furnishings, linens and ashes in what was a newly cleaned room and supposed handicap access with a tub that required climbing steps to to shower and or bathe. We are six days after with fevers, sinus infections and onsets of bronchitis it was so bad.
Stayed 1 night in Dec 2023

6/10 Okay

Derek

Liked: Cleanliness, property conditions & facilities
?
Stayed 1 night in Dec 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

jose

Stayed 1 night in Dec 2023

10/10 Excellent

KURTISS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Harry. on 13 Dec 2023
We appreciate you took a time to give us a feedback.

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Harry. on 13 Dec 2023
We truly appreciate your feedback.

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good.
Nice folks. Nice and clean. Comfortable bed.
Stayed 1 night in Dec 2023