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Reviews of Comfort Inn & Suites Las Cruces Mesilla

2.5 out of 5
Comfort Inn & Suites Las Cruces Mesilla
1300 Avenida De Mesilla, Las Cruces, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1003 reviews" "
Rating 8 - Good. 260 out of 1003 reviews" "
Rating 6 - Okay. 60 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and professional. The Hotel is in good shape and has updated furniture. I am enjoyed my stay.
Stayed 1 night in Apr 2024
Response from HP on 17 Apr 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are glad that you have enjoyed your stay with us. We will be glad to serving you again! Furthermore, we are grateful for your business and grate review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal P.GENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Laurie, Albuquerque

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable stay. Friendly service. Would definitely recommend.
Stayed 2 nights in Apr 2024
Response from HP on 14 Apr 2024
Dear Laurie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our guest. We are glad that you have enjoyed your stay with us! Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We will be happy to serving you again! Furthermore, we are grateful for your business and grate review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

8/10 Good

Laurie, pacifica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and helpful staff.
Stayed 2 nights in Apr 2024
Response from HP on 10 Apr 2024
Dear Laurie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are glad that you have enjoyed breakfast and your stay with us. We will be happy to serving you again! Furthermore, we are grateful for your business and grate review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal P.GENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

David, Rio Rancho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HP on 8 Apr 2024
Dear Mr. David,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges Gold member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are so happy that you have enjoyed your stay! We are looking forward to serving you again! Furthermore, we are grateful for your review and grate review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal P.GENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

2/10 Terrible

Cynthia

Stayed 1 night in Mar 2024
Response from HP on 10 Apr 2024
Dear Cynthia,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our services. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We apologize again for your inconvenience! We hope for an opportunity to properly host you in the future. Sincerely, Hetal P.GENERAL MANAGERComfort Inn & Suites, Las Cruces Mesilla

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from HP on 5 Apr 2024
Dear Deborah,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla.We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are glad that you have enjoyed your stay with us! We will be glad to serving you again! Furthermore, we are grateful for your business and review. We apologize for any inconvenience!Your loyalty is important to us. Please visit us again soon!Sincerely,Hetal P.GENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient off of and on to I-10, but nice and quiet. Highly recommend Luna Rossa Winery and Pizzeria right across the street. Good pizza and FABULOUS gelato.
Stayed 1 night in Mar 2024
Response from HP on 4 Mar 2024
Dear Theresa,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are glad that you have enjoyed your stay with us! Furthermore, we are grateful for your business and grate review. Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

8/10 Good

Elisa Valenzuela

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bed's more than anything
Stayed 1 night in Feb 2024
Response from HP on 19 Feb 2024
Dear Elisa,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and the bed, we would love to give you best services possible! Furthermore, we are grateful for your business and nice review. Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming & helpful as we arrived past midnight.
Response from HP on 14 Feb 2024
Dear Christina,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are glad that you have enjoyed your stay! Furthermore, we are, again, grateful for your business and very nice review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Deborah

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from HP on 7 Feb 2024
Dear Deborah,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are glad that you have enjoyed your stay! Furthermore, We are grateful for your business and a review. Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff
Stayed 1 night in Feb 2024
Response from HP on 6 Feb 2024
Dear Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay! We will be happy to serving you again! Furthermore, we are grateful for your business and nice review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities
It was awesome
Stayed 1 night in Feb 2024
Response from HP on 4 Feb 2024
Dear Kevin,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla.We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay, we will be happy to serving you again! Furthermore, we are grateful for your business and very nice review! Thank you!Your loyalty is important to us. Please visit us again soon!Sincerely,Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Yun, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell the owners take pride in their property and this has got to be one of the nicest budget accommodations I’ve ever stayed in. Las cruces is not the safest however this property is well-lit and has cameras.
Stayed 1 night in Jan 2024
Response from HP on 3 Feb 2024
Dear Yun,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are again grateful for your business and thank you for very good review. Furthermore, we will be happy to serving you again! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla NM

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique
Stayed 2 nights in Jan 2024
Response from HP on 30 Jan 2024
Dear Dan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla.We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Furthermore, we appreciate your input, we will be working on unique quality! We apologize.Thank you again for your business and good review! We will be happy to serving you again!Your loyalty is important to us. Please visit us again soon!Sincerely,Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Mari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, everything worked, A/C & Htg unit worked great, continuous fan, exhaust fan in bathroom, shower was clean and shower head worked perfect, Stool seat was self closing. TV was nice, HBO & normal channels. Las Cruces does not have its own TV Station. The room was quite. Everyone that worked there was polite and wanted to make sure we were comfortable. Breakfast was good, better than most. We will stay here when we are in this area.
Stayed 3 nights in Jan 2024
Response from HP on 22 Jan 2024
Dear Mari,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Las Cruces Mesilla and the services we provide for our valued guest. We are so glad you enjoyed your stay.Furthermore, we are grateful for your business and nice review! We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Large fully equipped and clean room. The bathroom is small but adequate. The hotels.com site said the hotel charged $50 for a pet but they claimed it was a &75 charge. I thought $50 was a lot but $75 is outrageous for one night for our dog and our room payment was nonrefundable so there was no choice.
Stayed 1 night in Jan 2024
Response from HP on 21 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We apologize for the inconvenience, but on our and 3rd party website says 35 pounds per dog and your dog was 100 pounds. The hotel.com should have informed you, or they should call us before they reserve the room for you! We apologize again!Furthermore, We are again grateful for your business and very nice review! We will be glad to serving you again. Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Larry, chesapeake

Stayed 1 night in Jan 2024
Response from HP on 12 Feb 2024
Dear Mr. Larry,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are glad that you have enjoyed your stay! Furthermore, We are grateful for your business and very nice review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

8/10 Good

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from HP on 16 Jan 2024
Dear Efrain,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are again grateful for your business and review! We will be glad to serving you again! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Nora

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
Stayed 1 night in Jan 2024
Response from HP on 13 Jan 2024
Dear Nora,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We apologize for not enjoyed breakfast, will try to more variety. We are again grateful for your business and review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, good value and very helpful service
Stayed 1 night in Jan 2024
Response from HP on 13 Jan 2024
Dear Kevin,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We apologize for not enjoyed breakfast, will try to more variety. We are again grateful for your business and review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best sleep of my trip!
Everything about my stay was great—the staff were extremely helpful and friendly, the room was clean, and the bed was super comfortable. I would definitely recommend this hotel to others and will be back next time I’m in Las Cruces!
Stayed 1 night in Jan 2024
Response from HP on 10 Jan 2024
Dear Sonia,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are again grateful for your business and review! We will be happy to serving again! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place
Stayed 1 night in Jan 2024
Response from HP on 9 Jan 2024
Dear Tim,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are grateful for your business and nice review! We will be happy to serving you again! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Will return again.
Stayed 1 night in Jan 2024
Response from HP on 9 Jan 2024
Dear Patrick,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are grateful for your business and nice review! We are looking forward to serving you again! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall! Friendly staff, more than adequate breakfast, neat, great shower, easy to park, fabulous dining in area & lots of shopping available.
Stayed 1 night in Jan 2024
Response from HP on 9 Jan 2024
Dear Mr. Donald,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are grateful for your business and nice review! We are looking forward to serving you again! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel
Very nice, clean, staff excellent, ok breakfast but similar to other motels on trip. Would stay again and was referred to us from friends that live nearby.
Stayed 1 night in Dec 2023
Response from HP on 7 Jan 2024
Dear Barbara,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are grateful for your business and very nice review! We will be happy to serving you again! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

JERROD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HP on 5 Jan 2024
Dear Jerrod,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are again grateful for your business and nice review! We are so glad that you enjoyed your stay! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Stayed 1 night in Dec 2023
Response from HP on 7 Jan 2024
Dear Tammy,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are grateful for your business and very nice review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Bambi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HP on 31 Dec 2023
Dear Bambi,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are again grateful for your business and nice review! We love to serving you again! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to dining in Old Mesilla.
Stayed 1 night in Dec 2023
Response from HP on 25 Dec 2023
Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are grateful for your business and very nice review! We apologize for any inconvenience! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

6/10 Okay

Thomas, las vegas

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While close to the plaza; walking there is unsafe due to drug abusers tweaking out along the way. Breakfast was less than ideal; powdered eggs, cold potatoes, rubbery meat, old fruit, weak coffee and more made for a bland start of the day. The room while appearing to be clean, a closer view found dirt, hair and stains. Glad we brought our own cleaning supplies. Quietness would have been a reality if others didn’t slam doors or talk loudly. But for Las Cruces this has been one of the better places to stay.
Stayed 2 nights in Dec 2023
Response from HP on 25 Dec 2023
Dear Thomas,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our services! Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Again, we are grateful for your business and review! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs remodeling. The lamps didn't work well, the elevator and exit were scratched. Chipped paint in the room and hallways. The free breakfast wasn't worth it. Found a hair in the tub and drawers didn't close all the way (we didn't need it anyway).
Stayed 1 night in Dec 2023
Response from HP on 17 Dec 2023
Dear Robert,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. As our guest, you are a valued guest. Your feedback about our services is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We apologize for any inconvenience and dissatisfaction! We will try our best to improve more. We again thank you for your business and review! We hope to see you again soon. Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from HP on 17 Dec 2023
Dear Richard,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. As our guest, you are a valued guest. Your feedback about our services is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We again thank you and, grateful for your business and review! We hope to see you again soon. Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We chose this hotel because of how close it is to our friends' home. We found it to be quite convenient to many other places, too. Hotel staff were very friendly and helpful.
Stayed 4 nights in Dec 2023
Response from HP on 11 Dec 2023
Dear Juan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are, again, grateful for your business and, glad to hear that you enjoyed your stay with us! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

8/10 Good

Merle

Liked: Cleanliness, staff & service, property conditions & facilities
In a nice area, close to shopping and local owned restaurants.
Stayed 2 nights in Nov 2023
Response from HP on 11 Dec 2023
Dear Merle,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rest, good breakfast, clean and safe!
Friendly staff, clean and comfortable hotel.
Stayed 1 night in Nov 2023
Response from HP on 11 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. Dear Laura, We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We, again, grateful for your business and very happy to hear that, you have enjoyed your stay with us! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked how close this hotel was to the historic Mesilla area. We drove to the restaurant/shopping area around the plaza but could have easily walked the 1/2 mile if we had chose to.
Stayed 1 night in Nov 2023
Response from HP on 23 Nov 2023
Dear Steven,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are so happy and glad that you enjoyed your stay. We are grateful for your business and very nice review! Furthermore, we are looking forward to serving you again!Your loyalty is important to us. Please visit us again soon!Sincerely,Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

JoAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room. Front desk clerk was very courteous and friendly!
Stayed 1 night in Nov 2023
Response from HP on 20 Nov 2023
Dear JoAnn,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are grateful for your business and nice review!Your loyalty is important to us. Please visit us again soon!Sincerely,Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HP on 18 Nov 2023
Dear Daniel,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are grateful for your business and nice review!Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk very professional. Nice breakfast
Stayed 1 night in Nov 2023
Response from HP on 16 Nov 2023
Dear Marie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We are greatly appreciated for your business and review of our services! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!!!
Stayed 1 night in Nov 2023
Response from HP on 6 Nov 2023
Dear Judith,Thank you and grateful for your business! We really appreciate and happy to hear that, you enjoyed your stay with us! Thank you for the best reviews of our services!We are looking forward to seeing you and serving you again with best services!Thank you,Kind Regards,Hetal P.General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HP on 6 Nov 2023
Dear Mark,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Thank you and grateful for your business! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

8/10 Good

Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a building behind that has busted out windows. Looks abandoned. I didn't feel comfortable walking around outside. Otherwise,conveniet and cloae to expressway.
Stayed 1 night in Oct 2023
Response from HP on 29 Oct 2023
Dear Marta,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. Your feedback about our services is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Thank you again and grateful for your business and review! We apologize if you feel that way and for any inconvenient! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, professional
Stayed 1 night in Oct 2023
Response from HP on 28 Oct 2023
Dear Janet,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Thank you again and grateful for your business. We appreciate your review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Abigail

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from HP on 22 Oct 2023
Dear Abigail,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Thank you and grateful for your business and very nice review! Apology for any inconvenient or dissatisfaction! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Juan

Management was truly exceptional would definitely stay there again and would recommend
Stayed 1 night in Oct 2023
Response from HP on 15 Oct 2023
Dear Juan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Thank you again and grateful for your business and for the best review! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

6/10 Okay

Michael

Stayed 1 night in Sep 2023
Response from HP on 4 Nov 2023
Dear Michael,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our services. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We again thank you and grateful for your business! Furthermore, we hope for an opportunity to properly host you in the future. Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, warm indoor pool and spa!!! Great one night stop e route! Lovely dinner 1/2 mile from restaurant: DH Lescombe’s Winery and Bistro. Excellent wine and pecan salad dressing.
Stayed 1 night in Oct 2023
Response from HP on 10 Oct 2023
Dear Margaret,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Thank you and grateful for your business. Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another good night sleep. We are making this our regular stopping spot on way to Tucson.
Stayed 1 night in Oct 2023
Response from HP on 10 Oct 2023
Dear Theresa,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Thank you and grateful again for your business. Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Noreen, Las Vegas

Stayed 1 night in Oct 2023
Response from HP on 28 Oct 2023
Dear Noreen,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Las Cruces Mesilla. We sincerely appreciate and value your feedback as our guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Thank you again and grateful for your business and best review of our services! Your loyalty is important to us. Please visit us again soon! Sincerely, Hetal PatelGENERAL MANAGERComfort Inn & Suites Las Cruces Mesilla, NM

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night on our way to Tucson. It was quiet with a comfortable bed. We will be staying again on our return home.
Stayed 1 night in Oct 2023
Response from Hetal Patel on 9 Oct 2023
Thanks for staying with us. We appreciate your feedback & look forward to your return!