2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Taupo DeBretts Spa Resort

4.5 out of 5
Taupo DeBretts Spa Resort
76 Napier-Taupo Road, SH 5, Taupo

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1001 reviews" "
Rating 8 - Good. 344 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely amazing and I would highly recommend it. Such a wonderful place to stay during our trip.
Stayed 1 night in Mar 2024
Response from Debretts on 9 Apr 2024
Hi Shannon. We are thrilled that you so enjoyed your time with us. Thank you for the wonderful feedback.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though there was a heat pump needed extra blankets as was quite chilly in the rooms, was noce and tidy though and loved the stay. Would definately be back.
Stayed 1 night in Apr 2024
Response from Debretts on 9 Apr 2024
Hi Natalie. Thank you for the fantastic score rating. We are sorry that you had an issue with the heat pump. If that happens again, please let the staff know so that they can check the settings for you.

8/10 Good

Timothy, Waikanae

Liked: Cleanliness, staff & service, property conditions & facilities
Next door is the Hilton, looking splendid, but more than double the price. I think people in both properties would be happy with their choice.
Stayed 2 nights in Apr 2024
Response from Debretts on 9 Apr 2024
Hi Timothy. Thank you for your feedback.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROOMS WERE DIRTY. PROPERTY ADVERTISES HAVING AIR CONDITIONING BUT IT WAS NOT FUNCTIONAL IN BOTH ROOM.
Stayed 1 night in Jan 2024
Response from Debretts on 1 Apr 2024
Hi Anthony. We sincerely apologise if you had issues and hope that you reported this at the time so that we could make amends. Thank you for your feedback.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert Quite.
Stayed 2 nights in Mar 2024
Response from Debretts on 1 Apr 2024
Hi Richard. We are pleased that you could have a relaxing time away from the busyness of life. Thank you for your feedback.

10/10 Excellent

Samantha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful grounds, cool bounce pad. Staff were super friendly and helpful. Only downside was the heating was off and no remote for heat pump woke up at 3am very cold
Stayed 1 night in Mar 2024
Response from Debretts on 1 Apr 2024
Hi Samantha. Thank you so much for the fantastic rating score. We are so sorry that you could not find the remote for the heat pump. Thank you for your feedback.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff. Great location to the hot pools
Stayed 1 night in Mar 2024
Response from Debretts on 19 Mar 2024
Hi Caroline. Thanks for the great feedback. We are pleased that you enjoyed your stay.

6/10 Okay

Gloria

Liked: Cleanliness, amenities
Not great shower. Uncomfortanle bunk bed. Liked thermal pools.
Stayed 1 night in Feb 2024
Response from Debretts on 4 Mar 2024
Hi Gloria. Thank you for your feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Debretts on 11 Feb 2024
Hi David. Thank you for the positive rating score.

10/10 Excellent

ashneil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed our stay here, esp the pools and other facilities.
Stayed 1 night in Feb 2024
Response from Debretts on 11 Feb 2024
Hi Ashneil. We are so pleased that you enjoyed your time with us. Thank you for your feedback.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the facility the pools and specially the amazing staff
Stayed 1 night in Jan 2024
Response from Debretts on 30 Jan 2024
Hi Carol. Thank you for the great feedback. We are so pleased that you enjoyed your stay with us.

10/10 Excellent

Raveen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All good enough space quiet and safe
Stayed 1 night in Jan 2024
Response from Debretts on 30 Jan 2024
Hi Raveen. Thank you for the positive feedback.

10/10 Excellent

jee eun

Stayed 1 night in Jan 2024
Response from Debretts on 6 Feb 2024
Thank you for the awesome rating.

8/10 Good

????????????

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit we stay is clean and tidy. We love the water park and hot pool.
Stayed 1 night in Jan 2024
Response from Debretts on 16 Jan 2024
Hi. Thanks for the great feedback. We are so pleased that you enjoyed your stay.

6/10 Okay

Maria

Travelled with family
Liked: Staff & service, amenities
The Cabin had very thin walls, thus you could hear everything from outside and the neighbooring part (double-cabin)
Stayed 1 night in Dec 2023
Response from Debretts on 31 Dec 2023
Hi Maria. We do apologise for any noise. Thank you for your helpful feedback.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See you soon!
Our family loved the pools, spent most of our 4 days just playing in the pools and enjoying some family time. The Lakes Villa was well equipped to cater for our needs and the air-conditioning was amazing on the warm nights. We will be making this our family vacation spot from now on!
Stayed 3 nights in Dec 2023
Response from Debretts on 31 Dec 2023
Hi Peter. We are thrilled that you had such an enjoyable time with us. Thank you for the awesome feedback.

4/10 Poor

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unit itself was in good condition and clean. Disabled shower did flood bathroom though. Thermal pools a little dated and only small discount for being half closed for renovation. Main disappointment was staff not contacting me to let me know a couple of shirts were left behind. It took me afew days to work out hey were missing and even then my emails were never responded to. Nearly a week went before I eventually called them and they said yes they had shirts. But they could have contacted me the day we checked out and they found them. Mailing process is difficult especially when our accommodation address keeps changing as we travel.
Stayed 5 nights in Dec 2023
Response from Debretts on 26 Dec 2023
Hi Nicole. Thank you for your feedback. We do sincerely apologise for not contacting you immediately regarding the shirts you left behind.

8/10 Good

Lana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, great hot springs and pools. In windy weather, dust from the roads near the cabins will cover your car and all the things left outside.
Stayed 1 night in Dec 2023
Response from Debretts on 26 Dec 2023
Hi Lana. Thank you for your feedback.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Debretts on 26 Dec 2023
Hi Kathleen. Thanks for the positive feedback.

10/10 Excellent

Damla

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Debretts on 19 Dec 2023
Hi Damla. Thanks for the fantastic rating. We are so pleased that you enjoyed your stay.

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Debretts on 19 Dec 2023
Hi Bruno. Thank you for your positive response.

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Debretts on 19 Dec 2023
Hi Magdalena. Thanks for the awesome rating. We are thrilled that you enjoyed your time with us.

8/10 Good

Tiffany

Travelled with family and small children, Travelled with group
Liked: Cleanliness
I loved the room setup and the yard oustide for the kids. We didnt have any dishwashing powder or liquid, we had a plunger but no plunger coffee and it wasn't very clean when we checked in. It was an awesome property though and will definitely return but perhaps with our own coffee and dishwashing materials.
Stayed 3 nights in Dec 2023
Response from Debretts on 11 Dec 2023
Hi Tiffany. We do supply powder sachets for the dishwashers, as well as instant and ground coffee, two kinds of teas, and hot chocolate. We do sincerely apologise if your unit was not serviced correctly and we hope that you reported this at the time, so that we could make amends. Thank you for your feedback.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Cleanliness is fantastic, the staff were so so so good! Some parts are dated but they are clearly working on it. Would definitely stay again!
Stayed 1 night in Dec 2023
Response from Debretts on 11 Dec 2023
Hi Michael. Thank you for the great feedback.

10/10 Excellent

Zoe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The villa was large and clean with a big balcony which received the afternoon sun. The view was spectacular. Loved it.
Stayed 2 nights in Nov 2023
Response from Debretts on 11 Dec 2023
Hi Zoe. We are thrilled that you enjoyed your unit. Thank you for the fantastic feedback.

8/10 Good

ken

Travelled with family and small children
Liked: Amenities
Loved the location and hot pools.. really enjoyed our stay.. Felt kitchen appliances need an upgrade.. small things like a pair of scissors, can opener that works, vegetable knife and replace chipped crockery..Staff were lovely and friendly
Stayed 6 nights in Nov 2023
Response from Debretts on 11 Dec 2023
Hi Ken. We are so pleased that you enjoyed your time at DeBretts. Thanks for the helpful feedback.

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff interaction at check-in.
Stayed 1 night in Dec 2023
Response from Debretts on 11 Dec 2023
Hi Darrell. We will pass your compliments on to our staff, thank you.

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, nice site, access to hotpools with reduced rates
Stayed 1 night in Nov 2023
Response from Debretts on 28 Nov 2023
Hi Shirley. Thank you for the great feedback.

10/10 Excellent

Sabera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained. Super friendly staff. Highly alert pool staff! The apps wouldnt work in our room tv, but thats not taking away any stars :)
Stayed 2 nights in Nov 2023
Response from Debretts on 4 Dec 2023
Hi Sabera. Thank you for the awesome feedback and thank you for choosing Taupo DeBretts.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this “spa resort”! Nasty hair on the floor and pillows. Dishes were not clean. No WiFi even though they say it works. Zero view of the lake and we got to watch staff members smoke.
Stayed 1 night in Nov 2023
Response from Debretts on 28 Nov 2023
Hi Robert. We do sincerely apologize and hope that you reported these issues at the time, so that we could make amends.

6/10 Okay

Jay, Tauranga

Travelled with family and small children
Disliked: Cleanliness, staff & service
Usually we stay in a villa but there were none available, so booked a cabin for 2 nights. Usually we have a great experience (for which we gave 5 stars) but this time even the cabin wasn’t vacuumed prior to our check-in. My baby plays on the floor so that wasn’t a great start. We had the service requested sign out the next day but came back to only towels having been dropped off and that’s it, again, not even a vacuum or empty of bin in room (having a baby with us, this wasn’t ideal). Beds weren’t made also. I couldn’t find anything in our booking to say there is no service available in these rooms so if that’s the case, maybe it should be included in the booking info for cabins. There was also a party in a large marquee just outside our room. Would have been great to get a heads up about that from the accommodation (ie. we had a baby with us). Aside from that, they said reception is open until 8.30pm, we got there 5 or 10 minutes prior and it had been closed for awhile as lights were off and nobody around. Just something to note if you are hoping to catch them and running close to time. They did stick a note to the door for us with instructions. Overall just wasn’t a great experience this time around unfortunately.
Response from Debretts on 20 Nov 2023
Hi Jay. We are truly sorry about your disappointing experience, on this visit. It appears that the cleaners somehow missed your villa. The person who drops off new towels is not the same person who cleans. We agree that the staff need to be more aware of who is placed next to whom; thank you for your helpful feedback. Our sincere apologies.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to spa
Stayed 1 night in Nov 2023
Response from Debretts on 20 Nov 2023
Hi John. We are so pleased that you like the spa. Thanks for your feedback.

10/10 Excellent

Allie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had such a great time here, the 2 bedroom lodge was a great size for our family, and the kids loved the playground, pools, jumpy cushion!
Stayed 1 night in Nov 2023
Response from Debretts on 20 Nov 2023
Hi Allie. We are so pleased that your family enjoyed their stay. Thanks for the fantastic feedback.

10/10 Excellent

Julianne

Stayed 1 night in Nov 2023
Response from Debretts on 14 Nov 2023
Hi Julianne, Thanks for the fantastic rating.

2/10 Terrible

Camilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant view from outside our chalet. Comfortable spacious living space. Comfy beds and sofas. Short stroll to the spa pools. Lovely stay!
Stayed 2 nights in Oct 2023
Response from Debretts on 6 Nov 2023
Hi Camilla. Thanks for the awesome feedback. We are so pleased that you enjoyed your stay.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean facilities. Very helpful staff.
Stayed 1 night in Nov 2023
Response from Debretts on 6 Nov 2023
Hi Anita,Customer service is important to us, so we are thrilled to hear that you found the staff to be helpful. Thank you for your feedback.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff accommodated our needs well.
Stayed 1 night in Oct 2023
Response from Debretts on 6 Nov 2023
Hi Fiona.Thanks for the great feedback.

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private and qiuet considering size of complex.
Stayed 1 night in Oct 2023
Response from Debretts on 30 Oct 2023
Thanks for the awesome feedback Cecilia. We are thrilled that you had a peaceful stay.

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodations, just needs a little TLC. Would stay again. Can walk to the spa and water park. 2 slides closed down but husband and child still had fun.
Stayed 1 night in Oct 2023
Response from Debretts on 30 Oct 2023
Hi Katherine. Thanks for the great feedback. We are in the process of doing some renovations, so look forward to giving you a fresh and improved holiday experience.

8/10 Good

Uriah

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Oct 2023
Response from Debretts on 30 Oct 2023
Thanks, Uriah for the positive feedback.

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel unit, ample room, full kitchen, spacous bathroom, comfy beds, warm. Large TV, with Sky movies and Sport available. Quick andceasy check in. Was upgraded from original booking.
Stayed 1 night in Oct 2023
Response from Debretts on 23 Oct 2023
Hi Linda. Thank you for the wonderful feedback.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in an ensuite cabin with our children, x2 boys who are 9 and 11 years. They slept in a set of three bunk beds and whilst no one was on the top bunk they had plenty of room in the two bunks below. Kitchen facilities were great with a full oven and full fridge. Great proximity to all of the facilities and great discount for guests staying at De Brett’s to use the hot pools. A lovely time.
Stayed 2 nights in Sep 2023
Response from DeBretts on 10 Oct 2023
Hi Megan. Thank you for the fantastic feedback. We are thrilled that you had such an enjoyable stay with us.

10/10 Excellent

Keith

Stayed 2 nights in Sep 2023
Response from Debretts on 23 Oct 2023
Thank you Keith for the awesome rating.

10/10 Excellent

Briana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Sep 2023
Response from DeBretts on 26 Sept 2023
Hi Briana. Thanks for the positive feedback.

10/10 Excellent

Carey

Stayed 2 nights in May 2023
Response from DeBretts on 26 Sept 2023
Hi Carey. Thanks for the awesome rating.

6/10 Okay

ANITA

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Very simple abode, not enough cutleries for usage, only 2 table spoons/forks for a family of four?? A few extra towels will also be appreciated.
Stayed 1 night in Sep 2023
Response from DeBretts on 19 Sept 2023
Hi Anita. I hope that you reported the missing cutlery at the time, so that we could replace them. We sincerely apologize for the inconvenience. Thank you for your feedback.

8/10 Good

Aditya

Travelled with family and small children
Liked: Cleanliness, staff & service
Spacious room, absolute no utensils in the common kitchen. The marketing material shows access to multiple swimming pools, slides etc NO Mention of extra charges per day for the “separate” facility NOT part of the Resort. Unless the extra charges appear at the time of the booking, it’s false advertising, a family of 4 can upgrade the accomodation elsewhere instead paying a fee per day to access a pool.
Response from DeBretts on 5 Sept 2023
Hi Aditya. We do sincerely apologize for any misunderstanding regarding the hot pools. Thank you for your feedback.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Proximity to hot pools. Staff not attentive at reception.
Stayed 1 night in Sep 2023
Response from DeBretts on 5 Sept 2023
Hi Dave. We are pleased that you enjoyed the hot pools. Customer service is important to us and we do sincerely apologize if the staff were not fully attentive upon your arrival.

8/10 Good

Trent

Stayed 1 night in Aug 2023
Response from DeBretts on 19 Sept 2023
Hi Trent. Thank you for your feedback.

10/10 Excellent

Pati

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accommodating staff
Stayed 1 night in Aug 2023
Response from DeBretts on 22 Aug 2023
Hi Pati. Thanks for the great feedback.