"We’ve stayed here many times and generally have a great stay. This stay, we opted to pay an additional $85 for a two hour late check out. From 11am- 1 pm, the front desk called to ask why we hadn’t left, we were interrupted by two different individuals on three occasions knocking on the door asking why we hadn’t left, then came back asking what time out late check out was. The room key wouldn’t work after noon. It was a huge disappointment when we wanted to enjoy a relaxing morning with no urgency."