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Reviews of Hotel One Down Town

3 out of 5
Hotel One Down Town
6 Chatterjee Road, Urdu Bazar, Lahore

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 3 out of 14 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Mashhood

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel One Down Town review 23rd Jan 2021
I booked three nights stay at Hotel One Down Town. When i arrived on the 23rd Jan, i was showed two rooms. One room was completely submerged with cigarette smoke (Room 302), the second room (309) which was shown to us had mud dust all over the front room. I informed the receptionist straight away. The hotel refused to give refund saying hotels.com would do that. They also refused to transfer the booking to another facility of theirs. Hotels.com contacted the hotel again, but hotel refused to do refund. The customer service, the room conditions and communication from the hotel was terrible. Hotels.com in the end compensated with a USD 50 coupen (for which I am grateful). Would not recommend this hotel.
Stayed 3 nights in Jan 2021
Response from Danish Masood on 22 Feb 2021
Dear Mr. Mashhood, Greetings from Hotel One Thank you for your valued feedback. We sincerely regret and apologize for the inconvenience you have faced. We assure you that our team is always happy to assist guests. Please do stay with us again so we can rectify your unfortunate experience.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2021
Response from Danish Masood on 1 Feb 2021
Dear Valued Client, Greetings from Hotel One! Thank you for sharing your experience and kind review with us. We are extremely happy to receive such amazing comments regarding hospitality and hotel's service. We are always in our way to serve the best of our services and guest's convenience. Looking forward to welcome you again soon.

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very good, visited Datha Durban, Kartarpur, Minare Pakistan, parade at Wagah border
Stayed 1 night in Feb 2020

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for shopping
The location is perfect if you like to do some shopping as it is near Urdu Bazar and Anakali Bazar. Room condition might not be the best but it has everything you need. The only thing I’d complain is that on hotels.com it says free airport transfer. But in reality they charge you for that.
Stayed 2 nights in Dec 2019
Response from Danish on 6 Feb 2020
Thank You for your Valued Fedback.

6/10 Okay

Mohammad Imran

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable rooms
Incredibly surprised by the large rooms. Its literally something you could live in. Its on a quite street in a random location but very central to all sites if your a tourist. They have great security and parking for vehicles as well

8/10 Good

Tara

Liked: Staff & service, room comfort
OK for 1 night
This is a good hotel to stay at if you need to be located close to the old walled city, and Lahore Fort, for tourists there is not much else in this area. Beds are comfortable and clean. Staff are very nice. Breakfast was good but they could offer some fresh fruit. Bathrooms could be cleaner. Disposable slippers would be an asset. Limited plugs in the room so if you need to charge your telephone then you need to unplug a lamp.....
Stayed 1 night in Feb 2018

2/10 Terrible

terrible, horr,

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix your brown smelly water
Terrible. Had seven days reservation. Checked out the after the first night. That alsomthat I could not find another place to stay at 10 pm. Will not recommend it at all until the health hazard of the dirty water is fixed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to city center
thats my second visit to that hotel first was not good and i told them about that so they give me nice and clean room with new AC and other things so my second experience was very good they give you flexibility for check and check out.

2/10 Terrible

Athar

Disliked: Staff & service
Service very poor, area is worst not recommended

6/10 Okay

imran, la

Liked: Staff & service
it was ok but need to be fixed some issues AC size was not enough for that size of room and wash room fittings looks old and dirty outside of the room in sitting area was very hot all AC were off.

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel pırıl pırıl tertemiz.. Herşey olması gerektiği gibi.. Staff çok yardımseverdi.. Etrafta yeterli sayıda restoran veda kafede var.. Bir dahaki islamabad yolculuğunda yine tercih ederim..
Stayed 4 nights in Dec 2018

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was cool they are so kind
It was cool they are so kind with me I was nice staying for 5 days
Stayed 3 nights in Nov 2017