Front of property

Reviews of Eastin Hotel Kuala Lumpur

4.5 out of 5
Eastin Hotel Kuala Lumpur
13 Jalan 16/11, Petaling Jaya, Selangor

Reviews

8.2

Very good

Rating 10 - Excellent. 308 out of 912 reviews" "
Rating 8 - Good. 429 out of 912 reviews" "
Rating 6 - Okay. 111 out of 912 reviews" "
Rating 4 - Poor. 38 out of 912 reviews" "
Rating 2 - Terrible. 26 out of 912 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Premarajah, Rhodes

Disliked: Cleanliness, staff & service
Even ice buckets were charged ! Room service was often slow . The hotel has reduced standards ! But overall good value for money
Stayed 12 nights in Mar 2024
Response from Andrew-GM on 26 Mar 2024
Dear Premarajah,Thank you for sharing your feedback on your recent stay with us and rest assured we definitely do not wish to reduce standards and have shared your feedback to my team so we can look to improve our guest experience. I hope you will consider us again in the future and see the changes we have madeKindest Regards

10/10 Excellent

Michelle Harris, Seremban

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at Eastin. It's my second time there and they did not disappoint!
Stayed 2 nights in Feb 2024

10/10 Excellent

Kah

Stayed 1 night in Feb 2024
Response from Andrew-GM on 26 Mar 2024
Dear Kah,Thank you for sharing your experience while with us at Eastin Hotel recently and we are thrilled everything went well. We hope you will stay with us again soon and we look forward to welcoming you again. Kind Regards

6/10 Okay

edward chang

Travelled with family
Disliked: Amenities, property conditions & facilities
Needs to be upgraded to meet customers expectations. Limited (4) check in counter to serve high turn out guests
Stayed 1 night in Dec 2023
Response from Andrew-GM on 11 Jan 2024
Dear Edward Chang,Thank you for taking the time to share with us your positive feedback in regards the counter desks and we will explore further for future improvement. We hope that we can welcome you again soon and wish you a good week ahead. Kind Regards

10/10 Excellent

Canisius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel enjoyed the space of our Eastin Executive
Stayed 1 night in Dec 2023
Response from Andrew-GM on 11 Jan 2024
Dear Canisius,Thank you for staying with us at Eastin Hotel and for your kind words shared in your comments. We do have more spacious rooms which I agree is not seen very often nowadays in hotels. We hope you will choose to stay with us again in the future. Kind Regards

6/10 Okay

Kankanok

Liked: Property conditions & facilities
Nice
Stayed 3 nights in Nov 2023
Response from Andrew-GM on 26 Mar 2024
Dear Kankanok,Thank you for your kind feedback and rest assured we will continue to improve our guest experience in the future and look forward to seeing you again. Kind Regards

8/10 Good

YeeVonne, Melaka Tengah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Eastin for the upgrade to executive room. Unfortunately we felt that the room design was a little funny and many times during the night I knocked myself onto the cabinet with the second tv there. It was pointless to have the second tv as there we no channels available.
Response from Andrew-GM on 26 Mar 2024
Dear YeeVonne,Thank you for sharing your feedback and my apologies on the less than great stay you encountered. During this time we were upgrading our TV entertainment systems and this may have caused the loss of channels on that TV which across the whole hotel is rectified and all work. We hope that you may consider staying with us again allowing us to rebuild your confidence in the hotel. Kindest Regards

10/10 Excellent

Sergi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and professional staff
Stayed 6 nights in Nov 2023
Response from Andrew-GM on 13 Nov 2023
Dear Sergi,Thank you for staying with us at Eastin Hotel and we are glad you enjoyed your time and experience while here. We hope to welcome you again in the future. Kind Regards

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Old hotel.
Good: Hotel easy to find. Lobby area is nice. Check in was normal. Bad: Shower head leaked water everywhere when turned on. Water leaks out of the toilet flush button when pressed. Quite disgusting. Wiped the sink table top and it was dirty. The pillowcase had black stains. Asked the concierge about room phone not working. Whole conversation no eye contact was made. Rude. Overall okay hotel. Decent, old and room not well maintained. Broken shower head and broken toilet.
Stayed 2 nights in Nov 2023
Response from Andrew-GM on 8 Nov 2023
Thank you for sharing with us your experience and my apologies on the less than great stay. We have taken necessary steps with our maintenance team to ensure all things are in good order at all times moving forward. Eye contact is important to be sure that understanding is there and agree it can be seen as rude,our team briefing with additional coaching is underway. I do hope you will in the future give us the opportunity to rebuild your confidence in our hotel and wish you a pleasant week ahead.Kindest Regards

10/10 Excellent

Ruha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and staff were the highlight of my stay as they were incredibly friendly, warm, and helpful.
Stayed 2 nights in Oct 2023
Response from Andrew-GM on 8 Nov 2023
Dear Ruha,Thank you for staying with us at Eastin Hotel recently and we are thrilled you had an enjoyable time and our staff took care of you. Your kind words are highly appreciated and have been shared with our teams.We hope to welcome you again in the near future and wish you a great week aheadKind Regards

6/10 Okay

Chin

Business traveller, Travelled with partner
Liked: Cleanliness
The safe did not work. The toilet flush button had to be pressed with the palm to work, whereupon water leaked from the wall onto the palm. The mugs were not changed daily. The bedsheets seemed unchanged for the 4 nights we were there. And they said my previous visits were erased from their new database.
Stayed 4 nights in Oct 2023

6/10 Okay

Oo, Simpang Ampat

Travelled with group
Swimming pool not up to the 5 star rating. Inconvenience to find foods in a walking distance. Parking is really sucking. Expedia said free but there is still a min charge of RM3. I have been charged RM6 from going out to find food & also during checkout. Supposed 5 star hotel should give complimentary free parking without any charges. Please correct the status in expedia next time so that people can get the clear picture.
Stayed 1 night in Oct 2023
Response from Andrew-GM on 31 Oct 2023
Dear Oo,Thank you for taking the time to share your experience while staying with us and my apologies for the inconveniences and upset that was caused during your time. We can be a little out of the way if walking for food although we have a few simple cafes close by and of course our own restaurants in the hotel,as a foodie myself I can understand your frustration.Our swimming pool is a splash and relax pool as is smaller and not suited for swimming laps which some guests do prefer. In regarding the parking ,we have been charging for the parking since August and we were conscious of ensuring all our clients are clearly aware including inside all the sites such as Expedia. I have checked and all is displayed but appreciate the feedback and we have checked all again. I agree it is important to be very clear with all information for everyone. Once again my apologies for a less than great stay and do hope you still might consider us in the future. Kindest Regards

6/10 Okay

SOON SIONG

just average, no wow factor; most importantly, no sense of VIP at ALL :)
Stayed 2 nights in Sep 2023
Response from Andrew-GM on 31 Oct 2023
Dear SOON SIONG,Thank you for taking the time to share your feedback and we strive to improve our services in the future with the hope of increasing the sense of VIP and the WoW factor. We are constantly developing and evolving areas within the property from services to facilities and hope you will stay in the future to see the difference. Once again my thanks for sharingKind Regards

10/10 Excellent

David, Las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cleen and quiet.
Stayed 3 nights in Sep 2023
Response from Andrew-GM on 31 Oct 2023
Dear David,Thank you for staying with us at Eastin Hotel and we are glad you enjoyed your time with us and the guest experience. We look forward to welcoming you again in the near future.Kind Regards

2/10 Terrible

Malvinder

Disliked: Cleanliness, property conditions & facilities
Everything was bad, I even checked out 2 days earlier to change my hotel. Made a complaint to Expedia but nothing is being done. I booked this hotel as it's a 5 star hotel and even upgraded my room. Really bad experience. First time I ever had to leave a hotel to change my hotel. Bad
Stayed 4 nights in Aug 2023

8/10 Good

Jun Xian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and cosy hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Mohaini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel is very clean and the staff is very nice n helpful
Stayed 1 night in Jul 2023

6/10 Okay

Teck Leng

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property need an upgrade. Room TV, sofa and cabinet look ageing.
Stayed 2 nights in Apr 2023

6/10 Okay

Novel Su Mei

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023

2/10 Terrible

Afrisuhendery

Business traveller
Disliked: Cleanliness, staff & service
Reception staf not helping. Not mention to me they got seperate arrangement for sahur food. I book breakfast means for sahur. But she not mention anything about the arrangemenf.
Stayed 1 night in Apr 2023

8/10 Good

Sock Hooi

Stayed 1 night in Apr 2023

8/10 Good

Tan Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Mohd safwan zaki

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sleep only
Stayed 1 night in Feb 2023

2/10 Terrible

Hui Qi Tiffany

10/10 Excellent

MAMBWE

10/10 Excellent

Wen Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Andy on 23 Dec 2022
Dear Wen Hua,Thank you for your review and that you enjoyed your stay with us at Eastin Hotel. Hope we can welcome you again in the near future. Kind RegardsAndrew-GM

2/10 Terrible

Shyamala

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

WAI SAN

Travelled with group
Disliked: Property conditions & facilities
The hotel very run down. And room service don’t even provide food warmer
Stayed 1 night in Oct 2022
Response from Andy on 23 Dec 2022
Dear Wai San,Thank you for your feedback on your stay with us and rest assured we will look to improvement in the future. We have various on going upgrades underway so as to present a better guest experience. We hope you will consider staying with us again in the future to see these improvements Kind RegardsAndrew-GM

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Easton is out of the City but easily accessible outside heavy traffic periods. The mrt is only 5min walk. The area behind the hotel has very good restaurants. Unfortunately we ate at Jake's Restaurant on the first night and it was terrible. The Easton is good value.
Stayed 2 nights in Oct 2022

10/10 Excellent

Khung Chue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean but few shops around difficult to find restaurants within walking distance.
Stayed 2 nights in Sep 2022

4/10 Poor

Irene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is not accomodating to guest requests. They declined my request for corner room and 11th floor or higher. Room has smelly smoke odour even though it is non smoking room. Fridge is out of order. No latch to double lock from behind door. No local tv channels such as TV3 and 8TV.
Stayed 1 night in Sep 2022

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the counter staff were pleasant. However, there was a failure to clean my room after the 1st night and I had to go to the counter to remind them to get my room cleaned up. Good location if you want to avoid KL city central and look for food in petaling jaya and be nearer to KLIA.
Stayed 2 nights in Sep 2022

8/10 Good

yu thong

Stayed 1 night in Sep 2022

8/10 Good

Yew chee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price reasonable and Hotel clean and comforatable
Stayed 1 night in Aug 2022

4/10 Poor

Hilario

Liked: Staff & service
Disliked: Cleanliness
The smell if the room so stink..ask to spray the room still the same
Stayed 2 nights in Jul 2022

10/10 Excellent

Jie Ning

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2022

6/10 Okay

Michelle

Travelled with group
Disliked: Amenities
They should hv more variety of food choice.
Stayed 3 nights in Jul 2022

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service
When ask for cutleries they charge us RM10
Stayed 2 nights in Jul 2022

8/10 Good

Sock Hooi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good food and dining environment. Spacious rooms
Stayed 1 night in Jul 2022

4/10 Poor

Andrian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is smelly and not clean (dirt on table), telephone in room doesn’t work. I’ve told all these issues to front desk, and no actions at all.
Stayed 1 night in Jun 2022

10/10 Excellent

Sock Hooi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, spacious suite
Stayed 1 night in Jun 2022

10/10 Excellent

Raymond

Stayed 1 night in Jun 2022

8/10 Good

KK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Eastin PJ
Good front desk service. Staff always polite and courteous. Have stayed here numerous times. Only downside is traffic between 4-8pm on weekdays. Very heavy traffic getting in & out of hotel
Stayed 3 nights in May 2022

6/10 Okay

Goh

Stayed 1 night in May 2022

10/10 Excellent

Susan

Stayed 3 nights in Apr 2022

10/10 Excellent

ANAK EDWARD GANIE KATHRIE

Stayed 3 nights in Apr 2022

8/10 Good

Jemmy

Liked: Cleanliness, staff & service
Very clean but room’s furnishings are quite old. Had the use of the gym which overlooked the beautiful garden and swimming pool. Love it whilst doing my run on the treadmill
Stayed 2 nights in Apr 2022
Response from Andy on 29 Apr 2022
Dear Jemmy, Thank you for staying with us and for sharing your experience. We are in the process of upgrading various facilities within the hotel including room aspects. Appreciate you nice words on the view from gym which agree is nice to run and just look out. We hope to see you again in the near future. Kind Regards Andrew-GM

8/10 Good

See Suk Mun

Stayed 7 nights in Apr 2022
Response from Andy on 29 Apr 2022
Dear See Suk Mun, Thank you for your review and we hope to welcome you to Eastin Hotel once again in the near future. Kind Reagrds Andrew-GM

8/10 Good

Irene

Liked: Cleanliness, staff & service
Disliked: Amenities
Parking is free with a validation from front office. Staff response is fast eg. request maintenance to fix tv, additional amenities. Upon check in, tv cannot switch on. Found the wire/cable detached. Had to call maintenance to fix it. No refrigerator. Unable to keep beverage cold. Before check in, i bought coca cola. No latch behind door to double lock from inside. It made me feel insecure.
Stayed 1 night in Apr 2022
Response from Andy on 29 Apr 2022
Dear Irene, Thank you for taking the time to feedback to us regarding your experiences with our hotel and let me express my apologies for the less than perfect overall stay and areas we let you down. The room such as fridge has been addressed by our team and the checking of cables, The door latch is actually built into the door but can be unseen and we have taken onboard your feedback which we will review to improve. Once again thank you for sharing to us and we do hope you will consider staying with us in the future. Kind Regards Andrew-GM