Outdoor pool, pool umbrellas, pool loungers

Reviews of Tolani Resort Koh Samui

4.5 out of 5
Tolani Resort Koh Samui
442 Moo 1, Baan Hua Thanon, Tumbol Maret, Koh Samui, Surat Thani

Reviews

8.2

Very good

Rating 10 - Excellent. 41 out of 103 reviews" "
Rating 8 - Good. 35 out of 103 reviews" "
Rating 6 - Okay. 18 out of 103 reviews" "
Rating 4 - Poor. 7 out of 103 reviews" "
Rating 2 - Terrible. 2 out of 103 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

mark

Liked: Cleanliness, staff & service, room comfort
A great oasis, away from the madness
second time for us. Pro's - great staff, friendly manager, great food, it's isolated (but if you get the grab app you can get a cab to lamai) and great villa. For improvement- no mats on the beds around the pool or cushions on the sitting area. The decking has also seen better days and needs repair. We still enjoyed it lots, good value for money.
Stayed 4 nights in Feb 2020
Response from X2 Koh Samui - A Spa Retreat team on 20 Feb 2020
Thank you very much for sharing your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was really fantastic!
Stayed 1 night in Dec 2019

10/10 Excellent

Poumy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Sasithorn on 19 Sept 2019
Thank you very much for sharing your fantastic review, stay at X2 Koh Samui - A Spa Retreat. We are all so much happy to hear that you have a fantastic time stay with us :-) We look forward to welcoming you back to our paradise resort in Koh Samui again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing, with great views and good staff who are friendly and supportive. If you want to relax and get away from everything stay here
Stayed 4 nights in Jun 2019
Response from Jeff, General Manager & X2 Koh Samui Team on 29 Jun 2019
Thank you very much for your wonderful review stay at X2 Koh Samui - A Spa Retreat. See you again very soon in our paradise.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2019
Response from X2 Koh Samui - A Spa Treatreat Team on 27 Jan 2019
Thank you for your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Oct 2018

10/10 Excellent

firdaus, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and quiet resort.
rooms were great, beautiful and clean. breakfast was good but if you could provide a selection of halal menu would be a plus point for the Muslims to stay in your resort. Overall was a pleasant stay with good services and friendly staffs. Only one thing i wasnt happy about was the all inclusive spa treatment given. took a deepcleansing package for 45mins but the treatment was done for only 25mins. the foot massage wasnt like a massage. quite dissappointed with the spa but overall the stay was pleasant.
Stayed 3 nights in Sep 2018
Response from Jeff on 17 Oct 2018
Dear Firdaus, Thank you so much for your great review "Beautiful and quiet resort." We are delighted to hear that you enjoyed and having a wonderful time stay with us. We also offer Halal food for our guest too so please contact more details with our staff at 4K restaurant. Regarding spa service. We have checked and found that service have been follow the standard as all facial treatment must service at least 30 minutes so we cannot do less than that time so we will monitor for your comment. Also improve better spa experience for all our guest. we look forward to welcoming you back soon to our paradise Koh Samui soon. Sunny regards, Jeff & X2 Koh Samui Resort - All Spa Inclusive Team, General Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Thorn on 5 Sept 2018
Thank you very much for choosing to stay with us on your vacation with X2 Koh Samui Resort-All Spa Inclusive.We are delighted to hear that you had a relaxation holidays with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2018

10/10 Excellent

Mausey, Drouin

Liked: Cleanliness, staff & service, property conditions & facilities
Fourth stay here the front office & spa staff are amazing. The inclusive spa treatments were heaven. On this occasion we did find the restaurant meals not that are appealing & staff seem to not completely understand orders. A healthy revamp of the restaurant menu to blend in with spa wellbeing theme would be a great enhancement. We will return as it is very peaceful & the attention to detail provided by Ning D Maysayon is truly amazing thank you are a credit to X2 Samui
Stayed 9 nights in Jun 2018

2/10 Terrible

Gavin, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice Island shame about the hotel!!!
Where should I start! The hotel is terrible and needs to be renovated immediately. Our first room the shower head didn’t work, it was dirty, dirty sheets and the air conditioning didn’t work. After my wife left a check in review (bad) they moved us to a room with a private pool. That room wasn’t much better. The pool floor was foul and black stains. Again the room was run down. Then our air conditioning started to spit ice in the middle of the night. The funny thing is if you read the previous reviews, previous guests complained about the up keep of the place in 2015 and nothing has been noted or done about it. I spoke to the general manager about this and he said a renovation will be a few years. Clearly not listening. The main pool the same thing dirty and the beach! What beach?!? It’s filthy. Finally don’t be fooled by the all inclusive massages. They are a con, not very good and they don’t last the allocated time slot. This 3 star max. In summary don’t stay here, feeling disappointed.
Stayed 5 nights in Nov 2017

6/10 Okay

Vinko

Better Than Expected But...
It situates at a quiet part of Samui island. On the surface (an in photos) this resort photographs well. You can tell it needs refreshing when you see it in person. Unfortunately, this nice image didn’t begin with the hotel arranged pick up, costing Baht1000/trip (35 minutes), the driver was sloppy and unkept, the van was run down and most of all he was 30 minutes late, when our flight was already 40 minutes late to arrive. I end up having to call the hotel to inform them of the fact, who insist the driver was already there waiting. You have no idea if a communication barrier exist until your requests are not fulfilled. Spa staff makes a point of refusing to book sessions longer than 1 session at a time. Citing health concerns for sessions longer than those already stated in the spa menu. Massage therapist appears to rush to finish the session, not giving the full attention to what they are doing. Sometimes will be talking among themselves, along with the noisy air conditioner sure break up the suppose tranquil environment. The restaurant, 4K, is reasonably priced, but considers the quality of food, it is too expensive. Food came out cold, small quantity and over cooked. The existing chef is new, so we may need to give him time to sort things out. A new Swedish manager (Erik) arrived, this may indicates management recognizes these issues and wants to improve. Erik is nice and always checking on his guests satisfactions. He genuinely cares about any feedbacks
Stayed 3 nights in Oct 2017

8/10 Good

Ben, Australia

Liked: Cleanliness, staff & service, room comfort
Excellent staff let down by worn facilities
Our two week stay at Cross 2 was fantastic. The staff are absolutely amazing and helpful. The location is fantastic for those wanting to get away from the hustle and bustle. The only letdown was minor issues with the plumbing. The shower in our room was temperamental when it came to hot water and the shower head itself had about 3 streams that came out. Other than this though it was a pleasure to stay at Cross 2, the rest of the facilities are top notch, the view is peaceful and the spa treatments are excellent.
Stayed 12 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool property, rooms were nice, very attentive staff. We visited in the off-season, which meant there were few other guests (which made it a bit too quiet, though maybe that's a plus for you). Also getting around the island was a bit cumbersome with cabs, but that is an island-wide complaint.
Stayed 3 nights in Oct 2017

10/10 Excellent

Milanalin, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with excellent services
Hotel locates at private beach for ones who wants to enjoy and relax in a private environment. Facilities are great with excellent services. We enjoy a lot here.
Stayed 2 nights in Oct 2017

10/10 Excellent

Yi chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

10/10 Excellent

Carol, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Quite Hotel
X2 is a very small 26 room resort. The beach is not that nice but as the resort is a all inclusive spa resort and most rooms have their own pool so the beach is not something that this resort really needs. we stayed a week and had a very relaxing time. The resort does need some love however but anew manager has just started and I am sure any improvements will had to this lovely resort. My only issue is with the spa you need to book your treatments before you arrive and some of the staff talk during your session. Apart from this all staff a lovely and would go out of their way to assist.
Stayed 7 nights in Sep 2017

6/10 Okay

Macy, California

Liked: Cleanliness, staff & service
Nice hotel - but no ocean or gym
Helpful staff, but a few major oversights. No ocean water due to low tide - so beach is deserted and pretty unattractive. No gym on premises.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
I can't say enough great things about this hotel. The Staff was accommodating and extremely friendly. The pool villa was perfect! Total privacy. The pool was actually large enough to swim in (laps). The food was excellent. Great variety of breakfast foods. The spa services were wonderful. Only been back to work a few days and I'm ready to book again! LOL
Stayed 12 nights in Jul 2017

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend this stylish resort.
Very good therapist in spa. Perfect ocean front stretched out to enjoy a nice big buffet breakfast looking straight out from the lovely comfy couch seats. A chilled coconut on arrival with cold towel
Stayed 2 nights in Jul 2017

8/10 Good

sakshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful property. Only the food part was ok (for vegetarian) rest all good. Beach is very scenic but not good for walking.

10/10 Excellent

Aaron, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic resort next to a quiet beach
This is an outstanding resort with unlimited massages, best for couples on a honeymoon. If you don't like the whole Miami beach vibes, this is the one. The beach has a great view, it's quiet and great for lounging. Service is pitch perfect, especially the main guy. Anything you need, taxis, food recommendations, all great. One tip: book the massages with the hotel when you book the hotel, don't wait till you check in. The hotel is very responsive to emails and it was no hassle at all for me to book the massages. This is THE hotel to go to.

10/10 Excellent

j&l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very quiet and nice, clean and comfortable, friendly staff, nice pool, just the birds are to noisy

10/10 Excellent

Melissa, Abu Dhabi, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
We stayed with X2 for 5 days. The room is stunning--can't help but feel you are some place special when you walk in. The pool was also beautiful, but as it rained quite a bit during our stay, we didn't use it at all. The water was freezing. The breakfast was excellent. Could order choice of egg dish or other breakfast favorites, but also take from a super healthy selection of fruits, juices and cereals. Some Asian dishes were also included. The spa also gets good marks. Although it is meant to be all-inclusive, I had to book a few weeks in advance when I saw other reviews that mentioned booking were full. Even weeks in advance, it took a few strongly worded messages to arrange daily two-hours of promised treatments to be confirmed. The staff are very well trained and friendly and the treatment rooms are pleasant as well. Overall, it was a relaxing quiet place. Be sure to book a car or motorbike as there is nothing close by of any interest in walking distance. The Lamai area has a lot of bars and restaurants and is only 10 minutes away by car.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
X2 Koh Samui Spa Resort
Relaxing spa resort for private quite getaway, far from the crowds.

10/10 Excellent

Wai-Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Craig, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Spa Hotel
Very tranquil resort. Staff were excellent, very accomodating and friendly. The spa was also excellent with unlimited treatments daily. We never had an issue booking any of the treatments we wanted. Champagne breakfast was good. We had one of two glasses every morning! Both our private pool and main resort pool were well maintained. The resort is however quite isolated so you need transport if you want to venture out. We made use of the hotels bycycles and went into Laimi where there are plenty of bars and restaurants. Be careful on the busy roads though. 'Good Friends Bar' directly across from the resorts entrance (roadside shack) was great, 50baht beers and 60baht wine! We visited daily! All in all highly recommended for a short stay. We moved on after a few days though to a busier resort closer to more amenities. We will be back though! Thank you X2 Samui for your great service.

10/10 Excellent

Kritsana, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for take a rest
The hotel is located in Hua Thanon village. It's far from Samui airport around 20 km. The entrance is a bit hard to find. The hotel attached the beach. Surrounding with many famous restaurant. The atmosphere in resort is very quite and peaceful. All room is pool villa. The villa is very perfect. Medium side poolin villa. Very large bathroom with bathtub and shower. Bedroom is standard size. It's clean and comfortable. Wifi speed is good. The breakfast is unlimited served in a la carte menu with bakery buffet line. Spa service is very good. The public swimming pool is quite big nearby the beach. This is the great place to rest.

8/10 Good

Michael, Sundsvall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great romantic getaway
Fantastic getaway! Only thing that was under par was thay it was so far away from the city

2/10 Terrible

david, melbourne, australia

Disliked: Cleanliness, property conditions & facilities, room comfort
a shadow of its former self
while the staff were friendly, this is one of the most poorly maintained hotels I have ever experienced. we left after one night of a three night stay: the roof leaked, walls were cracked, bathroom windows were filthy, curtains and linen were stained, but the last straw was finding that an animal was living in our bathroom ceiling. plus the restaurant is below par, which means you have to catch taxis to have a decent meal - which adds up as the place is somewhat isolated. not recommended.

8/10 Good

vikrant, Bangkok.

Liked: Staff & service
Disliked: Room comfort
Nice place. Needs better breakfast.
Needs updates.

8/10 Good

phrommeth, Bangkok

Liked: Staff & service, property conditions & facilities, room comfort
Great design hotel in quiet location
What I like: 1.Modern design (in every detail) as its signature. 2. Lovely service 3. Quite location great spot for relaxing (Far from walking street, renting car or motorcycle is recommended if you want to get in town) 4. Middle range price 5. DVD rental in room for free 6. champaign breakfast 7. Big sharing salt pool What I dont really like: 1. Limited choich of food 2. Some furniture is a bit outdate What I disappointed: 1. Pool in room very dirty with all the leaves and insects since check in to check out. So we didnt use the pool for any reason.

10/10 Excellent

David, leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bargin
hotel was being renovated but the staff really made an effort - excellent value for money would definitely stay again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not too bad
It's passed its better days but staff is still good. Make sure you get it at a cheap rate. I had a villa with pool.

8/10 Good

Ki, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Good memory in samui
The staff were good and helpful. The design of the room was really great. I like the size of the private swimming pool but the filtration system was not good. The top fail part is the toilet. Once you rinse the toilet, the bad smell rush out from the trench and fill up your room immediately. Also the shower water was not strong enough. The 4k resturant breakfast was wonderfu. Other meals were all good. If your don't use your private toilet, it was still a good choice in samui.

6/10 Okay

Roger, England

Liked: Staff & service
Disliked: Cleanliness
tired hotel and grey.
general appearance was ok but on examination the rooms had very poor layouts and were tired in need of good maintenance. pillows with holes, dirty paintwork, nothing finished well. staff were very good and helpful. garden was worked on but not one flower. the hotel is on the beach but the sea is very shallow and dirty. no one cleans the rubbish. good pool. i enjoyed breakfast and the views. it could be so much better with a little effort and direction.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

Tatyana

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Silvia and Nick, laveno. Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel.
Lovely hotel in a tranquil setting,peaceful and relaxing. very polite and friendly staff.

10/10 Excellent

Peter, th

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel to relax and enjoy
A bit too far from everything but great for 2 days of relaxing indulgence. My bitter complaint is with Expedia . I WAS IN A RUSH AY WORK when I booked a flight & hotel trusting Expedia to get me the best deal. At the time I thought it was expensive and realised later it was Business class. Yesterday I spent hours on the phone with them to change a return flight and they still have not confirmed . They just dont care and I will never ise expedia again .watch this space

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

10/10 Excellent

Fiona, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful in a pocket of paradise!
We stayed in a deluxe villa with private pool for a week. On arrival we got in quite late so the concierge offered us a complimentary sandwich and fresh tropical fruit as the hotel restaurant had already shut for the night. Checkin was smooth and easy, and the concierge assistant walked us to our villa to show us all of the amenities - very attentive. The breakfast was nice - the view and serenity of the beachfront was lovely. The breakfast meals inclusive of our booking however were very small, and "interpretations" of the western meals they suggest. Couldn't fault the taste, nor service in the restaurant, but to enjoy do let go of expectations in terms of what normal Eggs Benedict for instance would be like. The villa is large and spacious, very peaceful. The pool is simple but large enough to enjoy, and they clean it everyday. The bed is comfy and clean, bath is huge and the flow of the villa is well thought out. The day spa onsite is lovely. Very clean, luxurious, private and relaxing. Extremely welcoming staff. Be careful of the ladies trying to upgrade you to much larger packages that you can spread over the length of your stay by offering discounts. We were going to go to the day spa nearly everyday anyway, so wasn't unwelcomed, however they did put us on the spot to lock in packages there and then - was a little overwhelming. The private driver of the resort was a huge plus as the location is a 20 min drive away from Chaweng and Lamai. Loved every bit of our stay!

6/10 Okay

Janne, London

Liked: Cleanliness, room comfort
Faded ideas of grandeur
Overall, a reasonably comfortable place to stay for a few days to rest & recuperate. Rooms are very good size and the area where the hotel is situated is in a much quieter part of Koh Samui, away from the cheap beer'n'pole dancing of both Chaweng and Lamai. Rooms were kept clean, although we had some intermittent plumbing problems. The pool is nice size, the restaurant where also the breakfast is served has a nice beach-front location; the downside of this is that at times it was also a bit too windy. Service was good, but not 5*, the ability of staff to speak English was quite varied. Breakfast was ok, even if it did not blow our minds away and became quite repetitive after a week. With books and DVDs, this is a nice place to be away from the busyness of everyday life.

8/10 Good

V Suen, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
Very relaxed

8/10 Good

GP, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for couples and relaxation
had an amazing time, staff really friendly (but sometimes a bit slow and didn't understand english well so took some time to get some things across - but it was sweet rather than annoying)

8/10 Good

ming

Liked: Cleanliness, staff & service, room comfort
nice facility but needs maintenance
beautiful architecture and nice pool villa but NO hot water and apple tv having problems! Staff was responsive to our complains but not much they can do with hot water unless management do something about the system! There was renovation works during our stay just before christmas which we didnt expect! The staff Vasco was very initiated to do something good for the hotel but lets see if management supports. Nice music in the AV system. Love the CD gift. Breakfast is good. Sangria night is good treat. Beach is average. With maintenance the hotel has good potential

10/10 Excellent

Tom, Reading, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic luxury....
This was one of the best weeks of my life. This hotel is fantastic. The pool villas are incredible, giving you beautiful privacy. The main pool is breathtaking, and the restaurant serve delicious food at reasonable prices. The Thai food was gorgeous, I'm not sure about the western food, although I'm sure it's good, if you are the type of person who goes to Thailand to eat pizza......

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in quiet location
Nice hotel in quiet location. Nice swimming pool. Superb breakfast (Alacart breakfast). Very spacy room.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Spahotell med duktig personal.
Trevlig personal som tog hand om sina gäster väl.Rekommenderar dock pool villa framför garden villa om man vill ha det lite mer bekvämt.Frukosten var fantastisk med ett stort utbud då man även kunde beställa fritt från meny.Anläggningen är i behov av renovering då det var lite slitet.Svårt att få tider till behandlingar i deras spa som vi hade inkluderat i vårt pris.
Stayed 2 nights in Dec 2019
Response from Sasithorn Chumsaeng on 12 Dec 2019
Thank you very much for choosing to stay with us on your vacation, Thank you for your comment for our improve soon. Hope to see you next time. Best regards, X2 Koh Samui Team