Interior

Reviews of Trident, Cochin

4.5 out of 5
Trident, Cochin
Bristow Road Willingdon Island, Kochi, Kerala

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 203 reviews" "
Rating 8 - Good. 66 out of 203 reviews" "
Rating 6 - Okay. 22 out of 203 reviews" "
Rating 4 - Poor. 8 out of 203 reviews" "
Rating 2 - Terrible. 5 out of 203 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roz

Liked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

Harmeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, spacious rooms. The bed however was a bit small and the mattress needed changing. Good, safe location. The restaurant is the best part - I had 3 excellent meals for dinner. The chef made everything in an authentic style. Staff are also brilliantly trained. Ayush and Eldrin are very good at their jobs.
Stayed 3 nights in Feb 2024

2/10 Terrible

Subramanyan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Kulvinder

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sanjeev

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff, nice and cosy hotel with ample parking and very nice dining options.
Stayed 1 night in Nov 2023

10/10 Excellent

Karenina, Fort McMurray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, comfortable, absolute cleanliness, actually impeccable and amazing helpful staff.
Stayed 1 night in Nov 2023

8/10 Good

Sanjay, Jamshedpur

Business traveller
Liked: Cleanliness, amenities
a beautiful and excellent property but they should do something about their "so called gym" a 300 odd sq.ft. gym. and in an extremely dilapidated state
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
good stay for Business Trips
Stayed 1 night in Sep 2023

10/10 Excellent

Premkrishna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This would be one of my longest reviews : I had the pleasure of staying at Trident with my family, and I must say it was an exceptional experience from start to finish. The staff's hospitality, attentiveness, and friendliness left a lasting impression on us, making our stay truly memorable. The staff went out of their way to make us feel important and comfortable throughout our stay. It was evident that they took great pride in ensuring that every guest felt welcomed and well taken care of. Our room was neat and well-maintained and amenities provided added a touch of luxury that we truly appreciated. The entire property radiated an air of elegance and richness. The cozy ambiance created a perfect setting for relaxation and unwinding. The highlight for us was the backyard, a serene oasis that was simply amazing. We spent hours there, enjoying the peacefulness and beauty of the surroundings. The restaurant staff were equally impressive, offering excellent service and going above and beyond to cater to our dining needs. Their proactive and helpful nature made every meal a delightful experience. One of the most heartwarming surprises during our stay was the bon voyage cake and gathering organized by the hotel. It was a thoughtful gesture that made us feel like valued guests and added a personal touch to our departure.
Stayed 1 night in Jul 2023

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not recommended
The team dropped the ball - very bad first impression. Since I raised the formal complaint, the team genuinely tried their best to make up and I appreciate it. But at times it felt it was a bit too much. Good bunch of people running the place - I sincerely hope they provide "consistent" service all the time not when someone raises a complaint!
Stayed 3 nights in Apr 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were excellent. Hotel was very pretty and relaxing, breakfast was tasty and meals from the restaurant were very yummy.
Stayed 4 nights in Feb 2023

10/10 Excellent

Tait

Stayed 3 nights in Feb 2023

10/10 Excellent

Partha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent, only exceeded by the attentiveness of the staff. The GM, Jishu, and his team proactively look out for guest needs and go out of their way to make everyone feel welcome. Will definitely book again!

10/10 Excellent

Nikhil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Taniya

Stayed 2 nights in Dec 2022

10/10 Excellent

Ayan

Stayed 1 night in Dec 2022

4/10 Poor

Taru

Stayed 1 night in Nov 2022

4/10 Poor

Biju

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Employees need more training, need to customer service oriented
Stayed 2 nights in Nov 2022

10/10 Excellent

Venu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and hospitable staff
Stayed 1 night in Sep 2022

10/10 Excellent

Rishi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good experience with stay, excellent food, ambiance and staff were super nice!!
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
An old property much in need of renovation and Capex. Being an Oberoi property the quality of personnel is superlative and they made the difference in uplifting an average or sub par stay to a memorable one.
Stayed 2 nights in Sep 2022

2/10 Terrible

haim

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful stay with extended family at this property. The service was excellent and was the highlight of the stay. The staff went out of the way to make our stay comfortable. The property is a bit dated and the location is a little away from major shopping areas. It definitely suits if someone is looking for a calm and serene atmosphere in the middle of Kochi.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ishan

Stayed 2 nights in Jun 2022

10/10 Excellent

Apoorav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trident (Oberoi) hospitality is unparalleled. They are best, even better than Taj. The staff does their best with whatever they have. If the rooms are busy, they are happy to serve you the welcome drink and get something done to have you taken care of. If you don't like the options on the Menu, they are happy to cook something you like. If you want a recommendation for a local item they are honest and provide pointers if they don't know the exact item. Its simple honest goodness and they do it the best. While this is an old hotel, the upkeep is excellent, everything just works. Only pain point, Just the locality is a low point. This area has other nice hotels. Yet! Since the Airport has moved. It seems empty during the evening. We were lucky to have a self drive rental, so going places was always easy.
Stayed 2 nights in Mar 2022

6/10 Okay

Deepak

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The dinner buffet spread and taste was not as per Trident standards. However the pool was something we and our kids enjoyed. The poor dinner was somewhat compensated by a nice breakfast
Stayed 1 night in Mar 2022

8/10 Good

Firoz

Travelled with family
Liked: Cleanliness, staff & service
Decent hotel for a family stay
The hotel is in a good location in Wellington island and near to the touristy areas of Fort Kochi. Hotel rooms are a bit dated but clean and well refurbished. The breakfast was very average. Swimming pool area was very nice and the kids enjoyed it.
Stayed 1 night in Dec 2021

10/10 Excellent

Aasiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained. Staff was very polite.
Stayed 1 night in Dec 2021

8/10 Good

PRAVEEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Everything was good. The staff behaviour is very good and very neat hotel. Thanks for the Hospitality.
Stayed 1 night in Nov 2021

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience and Best get away for families!
It was a very comfortable stay with the family. The staff were very friendly and attentive to everything. The food was great and the staff were keen to pleasantly surprise and make our stay a very memorable one. Highly recommend for family get away if you are visiting Kochi.
Stayed 2 nights in Oct 2021

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Preeyadutt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jishnu on 29 Sept 2021
Dear Guest, Thank you so much for your feedback. Warm Regards, Jishnu Veliath General Manager

10/10 Excellent

Gourchand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trident Cochin
Very calm place.
Stayed 3 nights in Jul 2021
Response from Jishnu on 29 Sept 2021
Dear Guest, Thank you so much for your appreciative feedback. Warm Regards, Jishnu Veliath General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Trident Cochin on 9 Aug 2021
Thank you for your feedback.

10/10 Excellent

Shoukath, Dubai

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really beautiful. Breakfast was delicious. We will definitely recommend this hotel to our friends and families as the service was excellent.
Stayed 2 nights in Dec 2020
Response from Jishnu on 26 Apr 2021
Dear Guest, Thank you so much for your encouraging feedback. Warm Regards, Jishnu Veliath

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff, good pool. Food was good too.
Stayed 6 nights in Feb 2020
Response from Jishnu on 6 Mar 2020
Dear Guest, Thank you for your review. Warm Regards, Jishnu Veliath General Manager

8/10 Good

Natalie, UK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Jishnu on 6 Mar 2020
Dear Guest, Thank you for your review. Warm Regards, Jishnu Veliath General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
Lovely stay in Kochi.. the staff at the hotel go out of their way to make it a memorable experience for all guests.
Stayed 1 night in Feb 2020
Response from Jishnu on 19 Feb 2020
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. I am very delighted to know that you enjoyed your overall stay at the Hotel. Looking forward to welcoming you back. Warm regards, Jishnu Veliath

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
room was very small and bathroom too. good breakfast ..
Stayed 1 night in Jan 2020
Response from Jishnu Veliath on 27 Jan 2020
Dear Guest, Thank you so much for your feedback - we very much appreciate the time you took to send in your review. I apologize for the inconvenience caused to you due to the size of the room and bathroom. We have different categories of rooms and suites ranging in size from 254 square feet to over 508 square feet. The suites provide for additional free space and an extra bed can fit in comfortably as well. Please request for a suite at the reservation stage when you plan to visit again. Thank you once again for your stay and the feedback. We look forward to welcome you back on your next visit to Cochin. Warm Regards, Jishnu Veliath General Manager

10/10 Excellent

Shweta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was just fabulous.. the hotel is very neat and beautiful.. the staff is very helpful and humble... would definitely suggest ... the stay was amazing
Stayed 1 night in Jan 2020
Response from Jishnu Veliath on 27 Jan 2020
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. Your comments are highly motivational. Looking forward to welcoming you back. Warm Regards, Jishnu Veliath General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel 10 service 0
Great hotel, great facilities disappointing service.
Stayed 1 night in Jan 2020
Response from Jishnu Veliath on 27 Jan 2020
Dear Guest, Thank you very much for sparing your valuable time to review Trident Cochin and its services. I am glad to know that you appreciated the facilities and amenities at the hotel. Please accept my sincere apologies for the inconvenience caused to you due to our services. I would like to request you to not let your experience during this stay negatively impact your overall impression of our hotel and request you to give us an opportunity to welcoming you back at Trident, Cochin. Warm Regards, Jishnu Veliath General Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel if a little out of the way.
Nice place in a quiet location. Not much around so if you’re not the type to sit around the pool all day eating hotel food you’ll need to head out to the fort or ernakulam for your food and entertainment. Nice pool.
Stayed 3 nights in Dec 2019
Response from Jishnu Veliath on 27 Jan 2020
Dear Guest, Thank you for sharing your experience with other travelers. Warm Regards, Jishnu Veliath General Manager

10/10 Excellent

Ruwantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
A great find! Everything was perfect from the rooms to the food, amenities and excellent service! The staff were happy to help out at anytime and always friendly and welcoming. We were attending a friend's wedding and my wife needed help getting dressed in a saree and one of the staff members arrived at 6am to help us with this! Highly recommend a stay here!
Stayed 3 nights in Dec 2019

8/10 Good

Pavai

Stayed 1 night in Nov 2019

8/10 Good

sabarathnam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service very good - polite and really helpful
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Sanjit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff friendliness was out of the world! Really could be more happy with the cleanliness.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019