Dear Sheril,Namaskaram from Le Meridien Kochi!We thank you for having raised this with us in a timely manner and we are glad that we were able to help resolve your concerns during your stay. We thank you for taking the time out to speak to us. It is our constant endeavour to provide the finest of products and service in line with the 5 star standards and we hope that the steps taken to elevate your stay did allay your concerns to an extent. In order to better uphold our commitment to deliver exceptional service to every guest. I have shared your feedback with the hotel's leadership team. We will work continually to improve our stay experience and do our best to prevent such issues from occuring in the future. We hope to welcome you again soon. Sincerely, Deepraj Mukherjee,General Manager

Dear Cory, We thank you for taking the time to let us know about your experience which I'm convinced is below our standard. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfil that expectation during your visit. The issues pertaining to cleanliness has been shared with our housekeeping leaders.We constantly endeavour to provide the best of services in line with the 5 star standards for all our guests and we are determined to take the necessary steps to prevent the issue from happening again in the future. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Deepraj MukherjeeGeneral Manager

Dear Sir/ Madam,It was a pleasure to have you stay at the Le Meridien Kochi and we thank you for sharing your generous feedback.All of us at the hotel, take great pride in the service we provide and in looking after our guests. We are delighted to note that you were impressed by the hotel and our buffet spread. Your feedback inspires us to do even better.We look forward to welcoming you back to the resort.Sincerely,Deepraj MukherjeeGeneral Manager

Dear Austin,Namaskaram from Le Meridien Kochi!Thank you for your rating. We are delighted to have been your chosen hotel during your recent visit and we appreciate your business.Looking forward to see you soon.Best RegardsDeepraj MukherjeeGeneral Manager

Dear Nimin,Namaskaram from Le Meridien Kochi !Thank you for your kind words. We are delighted to have been your chosen hotel during your recent visit and we appreciate your business.Looking forward to seeing you soon.Best RegardsDeepraj MukherjeeGeneral Manager

Dear Kenneth, Thank you for staying at the Le Méridien Kochi and rating us as one of the best resort like hotels in Kochi. We are delighted to have been your chosen hotel. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We hope you choose to create more memories with us whenever your travels bring you back to Kochi. Deepraj Mukherjee General Manager Le Méridien Kochi

Dear Shankar, Thank you for staying at the Le Méridien Kochi and rating us as one of the best resort like hotels in Kochi. We are delighted to have been your chosen hotel. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We hope you choose to create more memories with us whenever your travels bring you back to Kochi. Deepraj Mukherjee General Manager Le Méridien Kochi

Dear Arti, Thank you for taking the time to share your valuable feedback. It has come to my attention that the experience you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I duly note all your points mentioned and have taken it up internally with the team to ensure the same is rectified for our future guests and your future stay. The experience you described is not characteristic of the level of service we strive to provide. We would make sincere efforts to prevent these issues from occurring in the future. Once again sincere apologies and I look forward to welcoming you to Le Méridien Kochi on your next visit with an assurance of better stay experience. Sincerely, Deepraj Mukherjee General Manager

Dear Rathesh, We are delighted to have been your chosen hotel during your recent stay in Kochi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Le Méridien Kochi and we hope you choose to create more memories with us whenever your travels bring you back to Kochi. Philip Yeldhos Executive, Digital Marketing | Le Meridien Kochi

Dear Anish, Thank you for taking the time to share your valuable feedback. It has come to our attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to write back to me. I look forward to speaking with you in order to restore your confidence in the Le Méridien Kochi. Philip Yeldhos Executive, Digital Marketing | Le Meridien Kochi Mobile: +91 989 514 5592 | Email: philip.yeldhos@marriott.com www.lemeridienkochi.com

Dear guest, Thank you for taking the time to share your valuable feedback. My name is Philip Yeldhos and I am the Digital Marketing Executive at the Le Méridien Kochi. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or please feel free call me at a time of your convenience.

Dear Ahmed Aftab, We are delighted to have been your chosen hotel during your recent stay in Kochi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Le Méridien Kochi and we hope you choose to create more memories with us whenever your travels bring you back to Kerala.