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Reviews of Holiday Inn Express Folkestone - Channel Tunnel, an IHG Hotel

2.5 out of 5
Holiday Inn Express Folkestone - Channel Tunnel, an IHG Hotel
Cheriton Parc, Cheriton High St, Folkestone, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 1001 reviews" "
Rating 8 - Good. 351 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for an overnight before channel crossing.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for access to le Shuttle
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so convenient to catch Le Shuttle from here
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fair value for money. A useful one night stop en route
Stayed 1 night in Apr 2024

8/10 Good

Nigel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for using le shuttle. Haven’t used this hotel or shuttle before but this hotel was a good choice very close by. Staff at reception very helpful with giving us a time to leave to get to boarding next morning. As we were leaving very early we were given a breakfast bag (had paid for breakfast) which was nice.
Stayed 1 night in Mar 2024

4/10 Poor

Georgina

Disliked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Alison

Travelled with family, Travelled with family and small children
Left hotel at 5:30am and didn’t get given breakfast
Stayed 1 night in Mar 2024

8/10 Good

Eve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a good stay at the holiday inn, friendly staff, great included breakfast and tesco across the street. Everything we needed for a short stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Will

Travelled with family
extremely near to the channel tunnel which is great
Stayed 1 night in Mar 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay pre Chunnel
Stayed 1 night in Feb 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and service.
Stayed 1 night in Feb 2024

8/10 Good

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Channel Tunnel
Stayed 1 night in Jan 2024

10/10 Excellent

Henrietta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tunnel
We only had 1 night stop over to get the tunnel, staff were extremely friendly and offered extra assistance
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Good hotel, close to Folkestone.
Stayed 7 nights in Jan 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with good facilities.
Great Hotel with friendly staff and handy for Le Shuttle. Accommodate dogs in rooms and bar area. Tesco petrol station close by. Would have been even better with charging points for EV.
Stayed 1 night in Jan 2024

8/10 Good

Jonathan

Stayed 1 night in Jan 2024

8/10 Good

Kristina

Stayed 1 night in Jan 2024

8/10 Good

Martin

Stayed 1 night in Jan 2024

8/10 Good

Gilmour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel convenient for the car ferr
Comfortable hotel with easy access to the car ferry. Great breakfast very comfortable bed. Terrible coffee.
Stayed 1 night in Jan 2024

6/10 Okay

PETER

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Shulem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
An amzzzing stay! Jamie was extremely welcoming and helpful on what ever needed!!! Highly recommended place to stay!
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Hotel okay but there were some issues
Stayed 1 night in Dec 2023

10/10 Excellent

MALCOLM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Great location for channel tunnel, staff very friendly and helpful enjoyed our stay, will stay again
Stayed 1 night in Dec 2023

10/10 Excellent

donna

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Very convenient for the Channel tunnel and the staff are always really friendly and helpful.
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is dog friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Marie-Paule

Travelled with family
Really friendly & helpful staff. Dog friendly. Got a take away breakfast as had a very early start. Small room but very comfortable. Great location for eurotunnel.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The receptionist is the morning was superb. He arrange for as to have a takeaway breakfast without us realising it was possible. My partner also left an iten of clothing in the room. We contacted them the following day and have arranged to collect it when we get back to the UK. Excellent staff all round.
Stayed 1 night in Dec 2023

10/10 Excellent

Faiza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Ideal hotel and great room. Shame there isn't a way for guests to inform what time they expect to leave and group them together. Was rudely awaken at 5am by a noisy family in the room next door getting up and leaving.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
You could not get a better hotel that accepts dogs, very close to the motorway for those that are travelling on to a different county
Stayed 1 night in Dec 2023

8/10 Good

Julia D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
All good except steep stairs to loft
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal travellers rest
Excellent service. We were given early check in and offered coffee while we waited. Very handy for Eurotunnel and Ferries. Good breakfast and friendly staff
Stayed 2 nights in Dec 2023

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Could do warmer…
Staff are what makes this place…very friendly, courteous and helpful! Hotel is clean but rooms cold! Corridors warmer! Air con which should work as heater too simply blows out cold air even set at 30°c! Parking well nigh impossible unless you pitch up early. Dog friendly and convenient for Chunnel and ferries.
Stayed 1 night in Dec 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chunnel Tunnel
Hotel was comfortable, quiet rooms ,friendly staff , only minutes away from Chunnel Tunnel
Stayed 1 night in Oct 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight prior to ferry .
Stayed 1 night in Dec 2023

8/10 Good

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Staff very pleasant especially the bar people and the breakfast workers. Breakfast very good selection either cooked or continental self service.
Stayed 1 night in Dec 2023

8/10 Good

Sonni

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A good quality holiday inn
Very happy Would recommend Nice enough to offer us breakfast even though we was leaving at 4am They had it all ready and the breakfast was good Hotel warm in this cold weather Bar has plenty of snacks to choose from Clean throughout and well maintained
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was above what I was expecting. Bugdet cost but with extras. Restaurant was offering good food and the buffet breakfasts (included) was good. Staff friendly and helpful and the room was well presented and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Rhys

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I was greeted by a lovely person, I think his name was Lee who was very friendly to my family including my toddler and baby. After a long trip in the car this was a very pleasant start to the reservation. We opened the door to our family room for the first time and it was absolutely freezing. We assumed the cleaning team left a window open or something, but noticed that you couldn’t actually shut the window all the way (Additionally, there was a lot of noise from the car park below which woke my toddler up at 6.30am, as the broken window issue was not resolved) After speaking with Jamie about the issue, the solution was to ‘give it a good slam’ and offered me a portable heater for the room and let him know the outcome. If it was me and my partner, we wouldn’t have thought twice about it and continued with our reservation, but in the winter season with two kids under two, we couldn’t just let it slide. After slamming the window we noticed that the handle spins 360 degrees and isn’t connected to anything inside the window mechanism. I spoke to Jamie about this and being late into the evening with all guests and family rooms booked, he could only offer us two twin rooms which was not a possibility with my family. I declined the offer as it was late at night and trying to put our kids to bed was priority. We just wanted to get some rest. Very grateful for the heater which helped a lot but it shouldn’t have been an issue in the first place if they maintained their rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Gareth

Liked: Staff & service, property conditions & facilities
John who worked the night shift was veru friendly and helpful. Made the stay stand out
Stayed 1 night in Nov 2023

8/10 Good

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
As expected
Stayed 1 night in Nov 2023

10/10 Excellent

Caroline

Stayed 1 night in Nov 2023

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not good
On arrival the room was cold, set the air conditioning but it took ages to heat the room. The lighting was poor, too dark to do any work. Breakfast was cold and uninviting. My advice? Stay somewhere else.
Stayed 1 night in Nov 2023