Lobby

Reviews of Delta Hotels by Marriott Kamloops

3.5 out of 5
Delta Hotels by Marriott Kamloops
540 VICTORIA STREET, Kamloops, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 498 out of 1002 reviews" "
Rating 8 - Good. 357 out of 1002 reviews" "
Rating 6 - Okay. 93 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, Middle Sackville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dmitrii on 25 Mar 2024
Dear Andrew,Thank you sincerely for taking the time to share your recent stay experience with us!Your positive feedback is truly invaluable, as it not only brightens our day but also serves as a guiding light for continuous improvement. We are committed to consistently meeting the needs and expectations of all our guests.If there are any specific preferences or requirements you have for your next stay, please feel free to reach out to us personally. Your comfort and satisfaction are our top priorities, and we are here to ensure your future visits are even more enjoyable.We are thrilled to learn that you had a wonderful time with us, and your kind remarks are deeply appreciated. Your positive experience is a testament to our efforts, and we are genuinely grateful for the trust you've placed in us.Once again, thank you for your lovely review. We eagerly anticipate the pleasure of welcoming you back to the Delta for another exceptional and memorable stay.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean facility. Did not like not having a bath tub. Did not get an e-mail receipt as promised.
Stayed 2 nights in Feb 2024
Response from Team Delta on 27 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at Delta Kamloops is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary steps are taken to exceed our Guest satisfaction. If there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to me personally on that occasion and I would be pleased to ensure you a most pleasurable stay. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to downtown shops, curling and hockey venues. Ceiling in parking area too low!
Stayed 2 nights in Feb 2024
Response from Team Delta on 27 Feb 2024
Thank you for taking the time to review your stay with us. I appreciate your positive feedback that allows us to improve and meet all our guest's needs consistently. Please know that if there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to me personally on that occasion and I would be pleased to ensure you a most pleasurable stay. Until then, safe travels.

10/10 Excellent

Anthony, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is the best hotel in Kamloops! The rooms are a nice size and the beds are comfortable. The hotel is centrally located downtown and is surrounded by shops, restaurants, and convenience stores. The front desk staff are very friendly and provide amazing service!
Stayed 3 nights in Feb 2024
Response from Team Delta on 27 Feb 2024
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Wen Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kai on 14 Feb 2024
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our guests are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicest hotel in downtown kamloops
Stayed 1 night in Feb 2024
Response from Team Delta on 14 Feb 2024
Thank you for taking the time to review your stay with us. I appreciate your positive feedback that allows us to improve and meet all our guest's needs consistently. Please know that if there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to me personally on that occasion and I would be pleased to ensure you a most pleasurable stay. Until then, safe travels.

10/10 Excellent

Kiley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern rooms.
Stayed 1 night in Feb 2024
Response from Team Delta on 14 Feb 2024
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our guests are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Grant

Liked: Property conditions & facilities
Response from Team Delta on 14 Feb 2024
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our guests are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kai on 14 Feb 2024
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our guests are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Jan 2024
Response from Team Delta on 14 Feb 2024
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our guests are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Erin Kerry, Pearland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team Delta on 14 Feb 2024
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our guests are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

6/10 Okay

Nicole

Stayed 1 night in Dec 2023
Response from Team Delta on 14 Feb 2024
Thank you for taking the time to review your stay with us. I appreciate your positive feedback that allows us to improve and meet all our guest's needs consistently. Please know that if there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to me personally on that occasion and I would be pleased to ensure you a most pleasurable stay. Until then, safe travels.

10/10 Excellent

Kelley

Stayed 4 nights in Dec 2023
Response from Team Delta on 14 Feb 2024
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our guests are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Delta on 14 Feb 2024
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our guests are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Delta on 14 Feb 2024
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our guests are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Georgi, Logan Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was awesome and helpful. Nice, comfortable room. We didn't like the pillows, but that's really a personal choice.
Stayed 1 night in Dec 2023
Response from Team Delta on 15 Feb 2024
Thank you for taking the time to review your stay with us. I appreciate your positive feedback that allows us to improve and meet all our guest's needs consistently. Please know that if there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to me personally on that occasion and I would be pleased to ensure you a most pleasurable stay. Until then, safe travels.

10/10 Excellent

Curtis

Stayed 1 night in Dec 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Good location for downtown. Restaurant was good too.
Stayed 1 night in Sep 2023

10/10 Excellent

Cathie, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect fit for my visit to Kamloops. Thank you to the staff for being so kind, curious and helpful.
Stayed 2 nights in Nov 2023

8/10 Good

Ian

Stayed 1 night in Dec 2023
Response from Team Delta on 14 Feb 2024
Thank you for taking the time to review your stay with us. I appreciate your positive feedback that allows us to improve and meet all our guest's needs consistently. Please know that if there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to me personally on that occasion and I would be pleased to ensure you a most pleasurable stay. Until then, safe travels.

8/10 Good

kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best shower I’ve had in a hotel this year. However, asked for room refresh … didn’t happen.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location
Stayed 2 nights in Nov 2023
Response from Team Delta on 13 Nov 2023
Thank you for sharing a review here about your recent stay at the Delta Kamloops. We are pleased to note that overall you had a wonderful stay and that you felt we were a good choice!. Moreover, we're glad that our strategic location eased your travels. We look forward to the next opportunity to welcome you back to our hotel!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is kind and friendly
Stayed 1 night in Nov 2023
Response from Team Delta on 13 Nov 2023
Thank you for choosing to stay with Delta Hotels by Marriott Kamloops and for taking the time to share your feedback with us.It always brings us great joy to read comments that praise the excellent service and warm hospitality extended by our attentive associates. We look forward to our next opportunity to host you!

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was superb. Total kudos for professionalism. The room was extremely clean but European sized - complete with 9” washbasin and barn door bathroom which does not provide privacy. Only complaint was the hidden costs - like the unexpected $18 for parking when parking is free on the street. Supposedly security but this is Kamloops and that is not a requirement. Paid breakfast had extras such as eggs - the extras made a cheap breakfast more expensive than the standard. The extras left a bad taste on an otherwise decent breakfast. Caution be prepared to pay for standard items
Stayed 1 night in Nov 2023

8/10 Good

Heather

Stayed 2 nights in Oct 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Suzanne

Stayed 1 night in Oct 2023

10/10 Excellent

Dianne L

A wonderful weekend. Awesome room Excellent service. Highly recommended
Stayed 2 nights in Oct 2023

10/10 Excellent

Dianne L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. The room was wonderful. Checking in was so easy the staff were so kind. The wedding and meal were beyond expectations. Thankyou. We will come again.
Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Stayed 1 night in Oct 2023
Response from Team Delta on 25 Oct 2023
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Carol, Chatham

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a lovely time in Kamloops. The Delta team was attentive. The Cordo restaurant was good and convenient.
Stayed 2 nights in Oct 2023
Response from Team Delta on 17 Oct 2023
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Kelsey

Stayed 1 night in Oct 2023
Response from Team Delta on 17 Oct 2023
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Team Delta on 15 Oct 2023
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Shivvon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Thoroughly enjoyed our stay and would return in the future.
Stayed 4 nights in Oct 2023
Response from Team Delta on 15 Oct 2023
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, walk to restaurants and shops. Staff were very friendly, free water bottles appreciated.
Stayed 3 nights in Sep 2023
Response from Team Delta on 15 Oct 2023
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very clean. Would love to stay for more than 1 say. Friendly and professional staff.
Stayed 1 night in Oct 2023
Response from Team Delta on 15 Oct 2023
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

8/10 Good

Vishal, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think parking, wifi and breakfast could have been complimentary provided the amount they charge for a room per night as there were other hotels in the same category as Delta providing that.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great stop over as we drove from Jasper to Vancouver. Exceeded our expectations. Friendly staff. Very comfortable. Good food spots nearby.
Stayed 1 night in Sep 2023
Response from Team Delta on 2 Oct 2023
Hello!We're glad you had a pleasant stay with us and we look forward to hosting you soon!Team Delta

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Delta on 15 Oct 2023
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

10/10 Excellent

John

Stayed 2 nights in Sep 2023
Response from Team Delta on 15 Oct 2023
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, I would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.

8/10 Good

Derek

Stayed 1 night in Sep 2023
Response from Team Delta on 15 Oct 2023
Thank you for taking the time to review your stay with us. I appreciate your positive feedback that allows us to improve and meet all our guest's needs consistently. Please know that if there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Until then, safe travels.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing
Stayed 1 night in Aug 2023
Response from Kai on 21 Aug 2023
Thank you for your wonderful 10/10 review! We are delighted to hear about your fantastic experience at the Delta and your kind words about our customer service. Our priority is to ensure that every guest feels welcomed and at home during their stay, and it brings us immense joy to know that our front desk staff were amazing.We take great pride in our staff's professionalism, and it is heartwarming to hear that their friendliness and dedication contributed to making your stay absolutely great. We will share your feedback with our team, as it serves as a great motivation for them to continue delivering exceptional service to all our guests. We are thrilled that you enjoyed your time with us, and we sincerely appreciate your kind remarks. Your positive experience means the world to us, and we are grateful for your trust in us. Thank you once again for your lovely review, and we look forward to welcoming you back to the Delta for another memorable stay.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like to have to pay for parking in a lot that was extremely tight. $30 for a continental breakfast??
Stayed 1 night in Aug 2023
Response from Kai on 21 Aug 2023
Thank you for taking the time to share your experience of your recent stay with us! We are thrilled to hear that you had a wonderful experience at Delta Kamloops and that we met your expectations. We appreciate your positive feedback as it allows us to improve and meet all our guest's needs consistently and we are thrilled to hear that you had a wonderful stay with us! Once again, thank you for choosing Delta Kamloops and for sharing your positive feedback. We are truly grateful for your support and recommendation. Please reach out to us personally, if there is anything, in particular, you are looking for in your next stay with us. We look forward to welcoming you back on your next visit and providing you with another exceptional stay.

8/10 Good

Hansuk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Kai on 21 Aug 2023
Thank you for taking the time to share your experience of your recent stay with us! We are thrilled to hear that you had a wonderful experience at Delta Kamloops and that we met your expectations. We appreciate your positive feedback as it allows us to improve and meet all our guest's needs consistently and we are thrilled to hear that you had a wonderful stay with us! Once again, thank you for choosing Delta Kamloops and for sharing your positive feedback. We are truly grateful for your support and recommendation. Please reach out to us personally, if there is anything, in particular, you are looking for in your next stay with us. We look forward to welcoming you back on your next visit and providing you with another exceptional stay.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kai on 21 Aug 2023
Thank you for taking the time to share your experience of your recent stay with us! We are thrilled to hear that you had a wonderful experience at Delta Kamloops and that we met your expectations. We appreciate your positive feedback as it allows us to improve and meet all our guest's needs consistently and we are thrilled to hear that you had a wonderful stay with us! Once again, thank you for choosing Delta Kamloops and for sharing your positive feedback. We are truly grateful for your support and recommendation. Please reach out to us personally, if there is anything, in particular, you are looking for in your next stay with us. We look forward to welcoming you back on your next visit and providing you with another exceptional stay.

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in for vacation or business. The room is very nice and large. Parking should be provided with no extra fees.
Stayed 1 night in Aug 2023
Response from Kai on 21 Aug 2023
Thank you for your wonderful review! We are delighted to hear about your fantastic experience at the Delta and your kind words about our customer service. Our priority is to ensure that every guest feels welcomed and at home during their stay, and it brings us immense joy to know that you enjoyed your time at our property.We take great pride in our staff's professionalism, and it is heartwarming to hear that their friendliness and dedication contributed to making your stay absolutely great. We will share your feedback with our team, as it serves as a great motivation for them to continue delivering exceptional service to all our guests. We are thrilled that you enjoyed your time with us, and we sincerely appreciate your kind remarks. Your positive experience means the world to us, and we are grateful for your trust in us. Thank you once again for your lovely review, and we look forward to welcoming you back to the Delta for another memorable stay.

10/10 Excellent

Nadia

Stayed 2 nights in Jul 2023

6/10 Okay

Adam

Stayed 1 night in Aug 2023