Exterior

Reviews of Holiday Inn Columbia East-Jessup, an IHG Hotel

3 out of 5
Holiday Inn Columbia East-Jessup, an IHG Hotel
7900 Washington Blvd, Jessup, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 392 out of 760 reviews" "
Rating 8 - Good. 259 out of 760 reviews" "
Rating 6 - Okay. 59 out of 760 reviews" "
Rating 4 - Poor. 29 out of 760 reviews" "
Rating 2 - Terrible. 21 out of 760 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Abigail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The webpage said they have a shuttle to BWI airport and is not true.
Stayed 1 night in Mar 2024

10/10 Excellent

gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable. Loved the modern look of the hotel and the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location worked great for our stay. Very friendly staff and comfy beds
Stayed 3 nights in Feb 2024

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Door handle was broken when we arrived. Was promptly fixed.
Stayed 3 nights in Jan 2024

10/10 Excellent

edesio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Robert

There were multiple stains on the chair in the room. There was also a stain on the carpet.
Stayed 1 night in Jan 2024

10/10 Excellent

Godsking

Good

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Chinando

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Will stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Dellecia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Registration clerk was helpful; the facility was very clean and the atmosphere was very inviting.
Stayed 1 night in Dec 2023

6/10 Okay

KEYONA

Business traveller
Liked: Property conditions & facilities
I didn’t like my room was far from the main entrance. The restaurant closed at 8 pm instead of 10pm. Trash outside of the rooms after 4pm.
Stayed 1 night in Dec 2023

10/10 Excellent

judith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Dec 2023

8/10 Good

Patrick

Stayed 1 night in Dec 2023

8/10 Good

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Denise L

Disliked: Cleanliness, staff & service, property conditions & facilities
Although they are starting to renovate, renovations are decades over due. Ugly rooms, carpet, decor. Eggs and bacon only thing worth eating. Very difficult to get in and out of as sits at junction of highways and can only enter parking lot from one side, one direction. Go elsewhere!
Stayed 3 nights in Dec 2023

2/10 Terrible

Michelle

Disliked: Property conditions & facilities
Head board peeling onto pillow, wires all over the room, bathroom furniture laminate peeling off, shower filthy
Stayed 2 nights in Nov 2023

10/10 Excellent

Nijah, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Olakunle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were so friendly and the cleaning staff was very polite and respectful of my privacy
Stayed 3 nights in Nov 2023

10/10 Excellent

Ashley

Stayed 1 night in Nov 2023

10/10 Excellent

Svetlana, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, room comfort
The hotel does have some construction going on right now but it's in good condition. I don't think hotels should charge an extra fee for breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bonnie

Travelled with partner
Liked: Property conditions & facilities
Lady at front desk was vert accommodating to me. Our room was changed to something we wanted. Very informative
Stayed 1 night in Nov 2023

10/10 Excellent

Ron

Stayed 1 night in Nov 2023

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No where was it noted that this property is literally down the road from a prison. The property is dated. Doesn’t feel clean and I’m thankful we are only here for one night. If I hadn’t pre paid, we would not have stayed.
Stayed 1 night in Nov 2023

10/10 Excellent

Rasheem, Orlando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the tub being stopped up they immediately fixed the issue. Overall, my stay was great
Stayed 2 nights in Oct 2023

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jessup
Great staff, clean and safe.
Stayed 3 nights in Oct 2023

10/10 Excellent

Younghyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Shiebra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay I like the holiday inn hotels I was very pleased.
Stayed 1 night in Oct 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and matching food. Great value.
Food was better than most hotels. We ate both breakfast and dinner there. Service was excellent from kitchen to housekeeping to maintenance. They fixed a broken sink plug in our room and turned on their lobby fireplace so we had a cozy place to visit with friends.
Stayed 2 nights in Oct 2023

8/10 Good

king

Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
Plus free ev charging
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great staff, shoutout to Franklin in the restaurant - truly impeccable vibe and environment
Stayed 4 nights in Sep 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Rita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property and the surronding area.
Stayed 2 nights in Sep 2023

8/10 Good

On Kiu Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Ashok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, clean and convenient
Stayed 1 night in Sep 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, polite staff
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Checkin system issues...
Checkin system would not allow checkin. No manager on duty. Front desk said to call hotels.com... $100 security deposit and nights charge both showed on cc app. Room was nice, clean, and quiet.
Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall quite good
The overall appearance is very nice. What’s included in the room is also quite good for the price. Cleanliness was excellent and I noticed no odd odors that some other hotels sometimes have. There were a pair of laundry washers and dryers on my floor (and presumably on every floor), but one of the dryers had powdered laundry detergent in it, so I had to wait for the other one to finish with another guest’s laundry. Also the bath towels could be a bit softer and fluffier, more plush.
Stayed 2 nights in Sep 2023

8/10 Good

Francisco

Stayed 1 night in Sep 2023

6/10 Okay

Kelsey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was nice and helpful, but my room was not in the best condition when I arrived.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

Robert, Saint Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and Inviting
My stay was pretty good at this hotel. It took a while to check in, but there was weather delays/cancellation at the airport so that might have been the reason. I was also a little disappointed because I think there was a conference going on so they were running out of rooms. They put me on T level, so I had to walk down a long hallway, and then some stairs to get to my room. So that wasn’t fun. But the hotel offered us tacos and cake, so it was a very welcoming check in, despite the slight inconvenience. The room was clean and the bed was comfortable. They served breakfast, which didn’t cost a lot, and the lobby was also nice and inviting. Overall, it wasn’t a bad stay. It’s a nice hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

sally

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023