Lobby

Reviews of Hyatt Place Secaucus/Meadowlands

3 out of 5
Hyatt Place Secaucus/Meadowlands
575 Park Plaza Dr, Secaucus, NJ

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1003 reviews" "
Rating 8 - Good. 269 out of 1003 reviews" "
Rating 6 - Okay. 126 out of 1003 reviews" "
Rating 4 - Poor. 79 out of 1003 reviews" "
Rating 2 - Terrible. 65 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for the 5 out of 5 rating, Maria!We're thrilled to see how much you enjoyed staying at Hyatt Place Secaucus Meadowlands. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Shwetha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Shwetha, thank you for choosing to stay at the Hyatt Place Secaucus Meadowlands and for your high rating. We're pleased to know that your experience at our hotel met your expectations and we hope to welcome you back in the future. Safe travels!

8/10 Good

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Last leg of our trip, 2 night stay, front desk and/or bar understaffed, though customer service was great, breakfast bar had a variety. Convenient to NY, but likely wouldn't stay again, due to the room layout not making much sense, as far as kid friendly, separate areas divided by a partial wall, so we had to hear and see the tv all night, not exactly what I like.
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Stacey, we appreciate your detailed feedback. It's great to hear that our team members and breakfast variety met your expectations at Hyatt Place Secaucus Meadowlands. We noted your constructive comments about the room layout and will use these to improve the guest experience. Additionally, we're considering ways to enhance our staffing during peak times for a smoother experience. We hope that if your travels should bring you back to the area, you would reconsider staying with us.

10/10 Excellent

Jeannie

Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Jeannie, it's great to hear that your stay at Hyatt Place Secaucus Meadowlands was perfect based on your Expedia rating. We're gratified to learn we could meet your expectations. Please come back and visit us soon for another excellent experience. We're looking forward to welcoming you back.

10/10 Excellent

Michele

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel was under construction, it was very welcoming. The staff on the other hand was absolutely exceptional. They cater to every need that we had. We come to this area every time once a year and this is our first time staying here and we will definitely be back to stay here again.
Response from Customer Service on 7 Apr 2024
Michele, it's fantastic to hear that you had an exceptional experience at Hyatt Place Secaucus Meadowlands. Our team members appreciate your kind comments concerning their dedication to your needs. We're glad that despite ongoing improvements, you still found the environment welcoming. Your decision to make us your annual stop is the best compliment we could receive. We're eagerly looking forward to your next visit.

10/10 Excellent

Hiroki

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Hiroki, it's wonderful to know you had a great stay at Hyatt Place Secaucus Meadowlands. We're delighted to have met your expectations and we look forward to welcoming you back on your next visit!

10/10 Excellent

Hagen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Hagen, it's wonderful to hear that our warm and welcoming team members at Hyatt Place Secaucus Meadowlands have left a positive impact on your stay. We look forward to providing you with excellent service again in the future.

8/10 Good

Anurag

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Anurag, thank you for sharing your sentiments about the Hyatt Place Secaucus Meadowlands. We're thrilled you had a satisfying experience and appreciate your input. We hope to welcome you again in the future.

4/10 Poor

Umang RAJNIKANT

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Being Hyatt and keeping a brand name this property needs some serious update. This is very dated property. Given that breakfast was good and hot food was served with fruits and lot more other healthy options. But rooms are very old and carpet in rooms are very dirty with stains. They advertised that food also available outside breakfast hours and we tried to order it and it wasn’t available so think they don’t serve food even if they say it. Overall Hyatt being 3 star hotel chain I will give this one 1.5 or 2 stars max.
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Umang, we appreciate your feedback as it aids us to acknowledge areas that may require attention. It is delightful to hear that you found our breakfast options satisfying. However, we understand, from your perspective, certain aspects like our room interiors and availability of food beyond breakfast hours did not meet your expectations. Rest assured, we regularly review guest feedback to enhance our overall service. We sincerely hope to have another opportunity to provide you with the stay experience you expected.

4/10 Poor

Charles D

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was there for one night. Good location tired property and room
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Charles, we regret to hear that your recent stay didn't meet your expectations. We take pride in our accommodations, and are always striving to make improvements. Your note about the property and room condition has been noted and will be considered as we continually seek to enhance our guest's experiences. Thank you for your feedback. We hope to have an opportunity to serve you better in the future.

8/10 Good

Katrina

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Katrina, thank you for choosing Hyatt Place Secaucus Meadowlands and sharing your experience. We appreciate the high rating and look forward to being your first choice when you visit the area again.

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Diana, it appears that your stay did not meet your expectations. We appreciate all types of feedback and will work on enhancing our offerings based on guest insights. We sincerely hope you will consider giving us another opportunity in the future.

10/10 Excellent

Mizuki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast and convenient location near the bus stop
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Mizuki, it's lovely to know that you enjoyed our complimentary breakfast at Hyatt Place Secaucus Meadowlands. We strive to ensure our guests have an accessible and enjoyable experience with our convenient location. We hope to see you again soon.

10/10 Excellent

Nicole

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the rooms were very clean. Also, the coffee and breakfast options were great! I would definitely recommend this hotel and would definitely stay here again!!
Stayed 4 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Nicole, it's wonderful to hear about your pleasant stay at Hyatt Place Secaucus Meadowlands. We're thrilled to know that our team members were able to enhance your experience and that our clean rooms met your expectations. It's also fantastic to hear that you enjoyed our coffee and breakfast offerings. Your recommendation is greatly appreciated and we can't wait to welcome you back for another stellar stay!

10/10 Excellent

Nishat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 17 Mar 2024
Thank you for the amazing rating, Nishat!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place Secaucus Meadowlands soon!Thanks again for leaving your feedback!

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities
Property is very close to NJ bus to port authority
Stayed 4 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
David, we appreciate you acknowledging the convenient location of the hotel to the NJ bus and port authority. We hope that it made for easier travel logistics during your stay with us. Looking forward to another opportunity to serve you so we can aim for a overall superior experience.

6/10 Okay

Keith

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Multiple stains in room. Dirty bathroom.
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Keith, we regret to hear about your experience with the cleanliness of the room and bathroom. Our team members strive to maintain high standards of cleanliness, and your experience is certainly not reflective of those expectations. We appreciate your feedback and will ensure it is addressed. Thank you for sharing.

8/10 Good

Moran

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Moran, thank you for taking the time to rate your stay at Hyatt Place Secaucus Meadowlands. We appreciate your feedback and are delighted to know you had a good experience. Our team will continue their efforts to make every guest's stay remarkable. We look forward to welcoming you back in the future.

6/10 Okay

Tara

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The room was very small and set up was not accommodating for a family. If you tried to sleep you heard every thing from hallway and other rooms. I have slept in cheaper places with better accommodations. Definitely not worth the money!
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Tara, it seems from your feedback that your stay was not as comfortable as expected, particularly regarding the room size and noise levels. We are continually dedicated to enhancing our guest experience and your feedback provides valuable insight. We disagree that the value provided isn't commensurate with the price, but understand everyone has unique preferences. Should you choose to return, we'd love the opportunity to better meet your needs and expectations.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, friendly staff!!
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Christina, it's great to know you enjoyed your stay at Hyatt Place Secaucus Meadowlands! We appreciate your comments on the cleanliness of our property and our friendly team members. We hope you'll consider us for future travel needs in the area. Safe travels!

10/10 Excellent

Gloria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel to stay in
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Gloria, it's fantastic to hear that you enjoyed your stay at the Hyatt Place Secaucus Meadowlands. The team deeply appreciates your encouragement and high praise. We look forward to welcoming you back in the near future. Safe travels!

4/10 Poor

Sharon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There was only 2 lights worked in our room. Water was dripping in the front. Found someone’s underwear and a hat left in a conner. It’s ridiculous!!!
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Sharon, we appreciate you bringing these issues to our attention. We regret that you experienced a few technical issues during your stay and found some aspects of your room's cleanliness not up to our usual standards. Your feedback is invaluable, and we assure you that we will direct it towards improving our services and quality control. We hope for another opportunity to serve you better in the future.

10/10 Excellent

SAM

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Sam, it's wonderful to hear that you found Hyatt Place Secaucus Meadowlands to be pleasant and welcoming. We truly appreciate your feedback and hope to see you again soon.

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus stop for the city is right across the road. Super convenient.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Dustin, it's great to hear that you found the convenience of the Hyatt Place Secaucus Meadowlands to stand out during your stay. We're glad you enjoyed the easy accessibility to the city bus. We hope to welcome you back soon for another delightful experience!

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked same day and great price.
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Gina, it's wonderful to hear that you found value in your booking at the Hyatt Place Secaucus Meadowlands. We truly appreciate your feedback and hope to welcome you back for another great experience soon.

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room misrepresented. Rather dingy.
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Laura, it's unfortunate to learn your stay didn't meet expectations. Your feedback regarding the room's condition is important as it helps identify areas of improvement and be assured, we're committed to enhancing our guests' experiences and aim to provide a more satisfactory stay in the future. Also, we endeavor to offer transparency and accurate information for all our guests and your feedback is appreciated and will be considered moving forward.

10/10 Excellent

lastarsha

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything friendly staff
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Lastarsha, we're thrilled your time at Hyatt Place Secaucus Meadowlands was enjoyable. Being conveniently located and having affable team members are indeed some of our many highlights. We appreciate your wonderful review and look forward to your return in the future.

4/10 Poor

Wanderlei

Disliked: Cleanliness, staff & service, property conditions & facilities
Tell
Stayed 4 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
We appreciate the feedback.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Elanor, Hanover Park

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Elanor, it's delightful to hear that you had an excellent experience at Hyatt Place Secaucus Meadowlands. Our mission is to provide exemplary service to our valued guests like you. Thank you for your elevated rating, and we hope to welcome you again on your next visit.

6/10 Okay

Stephanie

Liked: Staff & service
Property was easy to get to and offered free covered parking. Staff were pleasant. Hotel was under construction so it was a bit noisy.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Stephanie, we appreciate you taking the time to share your thoughts. It's great that you found our location convenient and were pleased with the complimentary parking feature. We also acknowledge your feedback regarding the noise you experienced during your stay, which was due to some ongoing improvements. We hope your interactions with our amiable team members brought some comfort to your stay and we're looking forward to providing a quieter experience on your next visit.

4/10 Poor

Marilda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Marilda, we realize that your rating indicates that your stay didn't meet your expectations. We would truly appreciate the opportunity to understand your experience better. We hope for a chance to host you again in the future to provide a more positive experience.

4/10 Poor

Huseyin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is badly in need of updates, while there was some construction signs, it would probably be best to close shop while renovations take place
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Huseyin, we regret to hear that your recent experience did not meet expectations. It is true that we are currently undergoing renovations to ensure an enhanced stay for our guests. We value your suggestion on the renovation process. Rest assured, careful planning is in place to minimize discomfort to our guests. We hope you might consider giving us another opportunity to host you once the upgrades have been completed.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 8 Jan 2024
Jim, thank you for staying with us at Hyatt Place Secaucus Meadowlands. We're glad to see that your experience met your expectations and we hope to welcome you back soon for an even better stay.

8/10 Good

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 7 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Rafael, it's fantastic to hear you found Hyatt Place Secaucus Meadowlands to be a pleasant spot. We're grateful for your high rating and feedback. We look forward to your next visit.

2/10 Terrible

Masih

Stayed 4 nights in Jan 2024
Response from Customer Service on 12 Jan 2024
We appreciate your feedback, Masih.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Mary

Liked: Staff & service, amenities, property conditions & facilities
Pretty much okay for being outside of nyc!
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Mary, we're glad to hear that you enjoyed your stay at Hyatt Place Secaucus Meadowlands. Indeed, our location offers a peaceful retreat while still being conveniently accessible from New York City. It's our goal to ensure our guests have a positive experience and we look forward to welcoming you back the next time your travels bring you our way.

10/10 Excellent

ARABELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and convenience as it has a direct bus to Manhattan.
Stayed 9 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Arabela, thanks for sharing your experiences at the Hyatt Place Secaucus Meadowlands. We're thrilled to hear that you appreciated our service and found our location convenient for traveling to Manhattan. We aim to provide effortless travel experiences and your positive review truly signifies that we're hitting the mark.

2/10 Terrible

Sachin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After arriving the property they cancelled my booking and did not refund my money.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Sachin, we genuinely regret to hear about your experience concerning the cancellation and subsequent refund issue. Please be assured that this situation isn't reflective of our usual high standards when it comes to guest service. We encourage you to directly contact our customer service to ensure a proper resolution is provided. We aim to make every experience enjoyable, and we hope for the opportunity to restore your faith in us.

10/10 Excellent

Cindy

Stayed 9 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Cindy, it's wonderful to know you had a five-star experience at Hyatt Place Secaucus Meadowlands. We're grateful you chose to stay with us, and we look forward to welcoming you back in the future.

2/10 Terrible

Byeong Su

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
We appreciate the feedback, Byeong Su.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

4/10 Poor

Maria-Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor breakfast. Small breakfast area. Poor room cleaning service. Dirty carpets. When we arrived we found a rotten fruit underneath a sofa. Towel renewal only by request. Ameena and the reception staff were kind. Excellent bussing option. Overall, I will consider different options next time.
Stayed 9 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Maria-Jose, we regret to hear that your experience did not meet your expectations. Your reference to certain aspects in need of improvement has been noted, such as the breakfast quality and area, room cleanliness, and our carpet condition. For any shortcomings, we apologize. We appreciate your praise of Ameena and our front desk team members, as well as our transportation provision. Despite the mentioned areas for enhancement, we trust we showed our commitment to our guests' satisfaction. While you're considering future accommodation options, we're working towards enhancing our provisions to provide a more fulfilling guest experience.

10/10 Excellent

Ranjit

Stayed 10 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Ranjit, it's wonderful to note your perfect rating for the Hyatt Place Secaucus Meadowlands. We're thrilled that you had a great experience with us. Looking forward to your next visit, so we can strive to provide the same level of satisfaction. Safe travels!

6/10 Okay

Fouad

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 1 Jan 2024
Thank you for taking the time to share your feedback, Fouad.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

4/10 Poor

V

Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
We appreciate you sharing your concerns with us.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Joan

Stayed 1 night in Dec 2023
Response from Customer Service on 17 Jan 2024
Joan, it's fantastic to hear that your stay at the Hyatt Place Secaucus Meadowlands met your expectations. We strive to provide memorable experiences for our guests and are thankful for your top rating. We look forward to welcoming you back soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Joseph, it's wonderful to hear that you had a stellar experience at Hyatt Place Secaucus Meadowlands. We sincerely appreciate your perfect rating and we hope to serve you again in the future. Cheers!

10/10 Excellent

Melonie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 25 Dec 2023
Melonie, it's wonderful to see your perfect rating of Hyatt Place Secaucus Meadowlands! We're thrilled you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay.......
The hotel is in a quiet area with restaurants within a short walk. The bus stop(320 Route) into the city is about 10ft away. The hotel is quiet even while under construction. The staff was helpful with our requests and they worked hard to keep the free breakfast replenished. They even have fresh NY bagels! Would certainly stay there again.
Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
We appreciate your positive review of Hyatt Place Secaucus Meadowlands. It's delightful to know that you enjoyed our serene location and convenient access to dining and transportation. We're glad you found our team members responsive and you had a great breakfast experience, including our fresh NY bagels. Your kind words serve as encouragement for our continuous efforts towards creating beautiful hotel experiences. We certainly look forward to welcoming you back.

4/10 Poor

Lavnish

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was in construction, leading to bad rooms which were assigned to us. There is no discount in price, which the most annoying part. Really not worth from stay to service. Wouldnt recommend to anyone.
Stayed 3 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
Lavnish, we appreciate your feedback and understand that your experience was less than ideal due to ongoing improvement works. It's regrettable to learn of the assigned accommodation not meeting your expectations, and the lack of perceived value for your stay. We acknowledge your remarks regarding the pricing; our aim is always to provide a seamless experience that justifies every penny spent. Your suggestions will be taken into consideration, as we continuously work on improving our guest experiences. We hope for another chance to provide a better experience in the future.

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
False advertising. No room service after a certain time . No pool as it was shown on the marketing page . Also renovation was happening. Our room was not show as in pictures. Staff (front desk) said they asked if Expedia can take down false advertising. I believe they are putting up future renovations pictures . Our room was filthy
Stayed 4 nights in Dec 2023
Response from Customer Service on 25 Dec 2023
Marc, we're genuinely sorry to read about the inconveniences you experienced during your stay, particularly in regard to the unavailability of room service after hours and other amenities that were not as expected. We would like to assure you that we value truthful representation of our facilities, and it is equally important for us that any ongoing renovations cause the least disruption to our valued guests. It's disappointing to hear about your room not meeting expectations; rest assured, we work hard to provide a clean and comfortable environment. We will strive to do our best to address and rectify the matter. Feedback like yours is crucial and will certainly aid our continuous improvements.