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Reviews of The Gold Palace & Resorts

4 out of 5
The Gold Palace & Resorts
Jaipur-Delhi National Highway, Kukas, Jamwa Ramgarh, Rajasthan

Reviews

5.8
Rating 10 - Excellent. 1 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 5 out of 15 reviews" "
Rating 4 - Poor. 5 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

5.4/10

Cleanliness

5.4/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mahaveer

Travelled with family
Disliked: Cleanliness
It was worst experience I ever faced, water leakage in AC, floor was dirty, food quality was very poor. It was a big mistake choosing this property. Expedia please process the refund
Stayed 1 night in Jul 2023
Response from sc on 24 Jul 2023
apologies for your experience . let us check and come back to you

6/10 Okay

sreedipa

Liked: Cleanliness
Disliked: Amenities
Property is located in beautiful place. But it is mismanaged checkin process is slow , food or café services are not up to mark consists of limited menu and is not tasty either.
Stayed 1 night in Dec 2021

6/10 Okay

thomas

Travelled with family
average hotel, no wifi
Big difference between 4 and 5 stars in India. With this 4 star hotel expect things like no WiFi working, worker in our room on break when we entered room. Passports took awhile to be returned, choices at breakfast limited but edible. Decent hotel but not in place on hotels.com map so in wrong location for us.
Stayed 1 night in Dec 2019
Response from subhashish on 26 Dec 2019
my apologies for the wifi not working and the delay in return of the passports . we will make sure thyat other guests do not have the same experience and work to make thier stay better , thanks again for your insight ,

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent, they made us feel very welcome. The restaurant was very good and so was breakfast.
Stayed 4 nights in Nov 2019
Response from subbu on 22 Nov 2019
thanks you for your kind words . please do visit us again .

8/10 Good

Supriya

Disliked: Cleanliness, property conditions & facilities
The quality of rooms n housekeeping was not great but overall stay was okay.
Response from chakraborty on 22 Dec 2018
appreciate your response . will surely upgrade our housekeeping . we are in p[rocess of upgrading rooms too .

6/10 Okay

Verified traveller

Disliked: Staff & service
nice location & surroundings. Food ok. slow service

4/10 Poor

Ranbir

Disliked: Cleanliness, staff & service, room comfort
Terrible service. Rooms not exactly what you see
As much as the hotel looks beautiful from outside and the lovely scenery surrounding it. We struggled to find it as it was far away from the main city. The service is as much worse especialy the night service. Overall room condition is below my expectations. I feel It is important to notify you all to ensure the food is safe to consume and chefs are up to standard (hint!) The enterance hall is nice. Set up looks nice but i suppose this is to attract people. A/c was blowing dusty air. Night staff was rude. I had to teach them hospitality manners & and how to deal with guest complaints etc at 2am. Bedroom table was sticky. Staff need professional training.

4/10 Poor

Martin, Aarhus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel
Although the hotel looks very nice from the outside, nice well kept gardens, it has seen it's best days. It seems their main business is tourist buses in need of an overnight stay. The first night we stayed at the hotel we were the only guests which was a strange feeling, but as we approached the weekend more guests were joining. If you like nice and quiet this hotel will do. It is a bit isolated, but you can easily reach all the good sights in the area (by cab)

6/10 Okay

Rohit, New delhi

Disliked: Staff & service
Good hotel but poor service
The only good part about this property is its lawn, which is amazing. The service quality is poor. We were not offered any welcome drinks and no one was very welcoming during the check-in time. Food quality is also very average.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No facilities. Only green lawns.
No channels on tv. Average room n no clean swimming pool

4/10 Poor

Maddie, Cardiff, UK

Disliked: Cleanliness, staff & service, property conditions & facilities
In a wonderful setting, shame about the hotel
This is a wonderful hotel set in spectacular grounds and as you wait in the lobby expectations are high. Then you see the room... stains on bed clothes and towels, unwashed windows, a general air of uncleanliness. Room service is very slow and often bring incorrect items. This hotel probably has more than 100 rooms, but we were the only people there! There were noisy corporate parties in the evening. Despite asking specifically for a quiet room with a view, we were right next to the reception area and have never stayed in a noisier room. When we asked if we could be moved to a room on one of the other floors we were told a definite 'no'. I would not recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!!!!!!!!!!!!!!!!!!!
Nice place for weekend gate way...!!! Appreciate the restaurant staff was quite helpful and care of guest... Food was bit expensive in comparison the quality...Overall good to stay for a day Or couple!!!:))))))))))))))))))

8/10 Good

KEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良いホテルです
部屋も広く、エキストラベッドも頼めば用意してくれて(追加料金なし)、シャワーもきちんとお湯がでました。 少し寒かったですが、暖房も用意してくれたりとサービスが良いなと思いました。 朝ごはんも子どもが食べれる物があったのでよかったです。 庭も広くもう一泊してホテルでゆっくり過ごすのも良いかなと思えるホテルでした。
Stayed 1 night in Dec 2021
Response from s chakraborty on 30 Dec 2021
thank you for your kind words . we will be better prepared with food of your taste the next time . have a good day

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Beim Hotel ist die Zeit stehengeblieben, schade der Garten ist sehr schön, das Personal ist hilfsbereit, freundlich. Der Pool könnte sauberer :-( sein.
Stayed 4 nights in Apr 2019
Response from chakraborty on 17 Apr 2019
thanks for your valuable input . we are in the process of upgradation of many amenities to suit our clients . hope in your next visit you will love everything about us .

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort