View from room

Reviews of Anvil Hotel

3.5 out of 5
Anvil Hotel
215 N Cache St, Jackson, WY

Reviews

8.2

Very good

Rating 10 - Excellent. 272 out of 563 reviews" "
Rating 8 - Good. 157 out of 563 reviews" "
Rating 6 - Okay. 66 out of 563 reviews" "
Rating 4 - Poor. 39 out of 563 reviews" "
Rating 2 - Terrible. 29 out of 563 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I tried for weeks to change my dates of stay to no avail. Very disappointed in the room. For the cost, updates would be nice.
Stayed 3 nights in Apr 2024
Response from Valentin - Front Desk Alpine House on 12 Apr 2024
I'm so sorry to hear about your experience at the Alpine House. We are doing our best to make sure it won't happen again. Please know that you are always welcome to stay with us if you visit Jackson!

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not as many amenities and it was smaller than expected but it was nice and clean!
Stayed 3 nights in Mar 2024
Response from Chris on 7 Apr 2024
Thank you for choosing to visit the Anvil Hotel. I am thrilled you had a wonderful experience and felt well taken care of throughout your stay. We look forward to welcoming you back soon.

8/10 Good

Sophia

Liked: Staff & service, property conditions & facilities
Perfect location and great hotel. This was my second time staying, seemed a bit run down this visit as opposed to last visit. But still a great hotel nonetheless. Very cute!!!! Will definitely be visiting again
Stayed 3 nights in Mar 2024
Response from Chris on 7 Apr 2024
Thank you for choosing to visit the Anvil Hotel. I am thrilled you had a wonderful experience and felt well taken care of throughout your stay. We look forward to welcoming you back soon.

8/10 Good

Walter

Travelled with partner
Liked: Staff & service
Nice location.
Stayed 2 nights in Mar 2024
Response from Chris on 7 Apr 2024
Thank you for choosing to visit the Anvil Hotel. I am thrilled you had a wonderful experience and felt well taken care of throughout your stay. We look forward to welcoming you back soon.

4/10 Poor

Justin

Stayed 3 nights in Mar 2024

10/10 Excellent

Coleman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 1 night in Mar 2024
Response from Chris on 7 Apr 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property comfortable. Once again, thank you, and we look forward to seeing you again soon.

8/10 Good

Aaron

Stayed 1 night in Feb 2024
Response from Chris on 7 Apr 2024
Thank you for choosing to visit the Anvil Hotel. I am thrilled you had a wonderful experience and felt well taken care of throughout your stay. We look forward to welcoming you back soon.

10/10 Excellent

Rolando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 4 nights in Dec 2023
Response from Chris on 14 Feb 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

10/10 Excellent

Kristine

Stayed 4 nights in Jan 2024
Response from Chris on 14 Feb 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

4/10 Poor

Leinoa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so dirty there was dog hair everywhere in the bed and all over our clothes. The shower head spouted water in every direction. This place is not a hotel. It’s a motel at best. The rooms were so small. My bedroom at home is bigger than these rooms. The best thing was the Glorietta restaurant but it really had nothing to do with this place. We got in early and was not accommodated with an early check in instead stayed freezing in our car for 5 hours. Girl at check in said she’d call when a room was available and she never did and had a bad attitude the entire week that we were there. Dogs are constantly barking in other rooms you can hear every word anyone says in adjacent rooms. I would not recommend anyone to stay at this place. This place is a dump.
Stayed 7 nights in Dec 2023
Response from Chris on 14 Feb 2024
Thank you for providing feedback about your recent visit to Anvil Hotel. I have shared this feedback with our team so these issues will not happen again. However, we would still like to make up for your disappointing experience. Please see your direct messages so we may continue our conversation. I hope to win you back as a guest.

10/10 Excellent

Timpthy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Chris on 14 Feb 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ally on 1 Dec 2023
Thank you so much for taking the time to share your experience at the Anvil! We are glad you enjoyed your stay and look forward to having you back hopefully in the future!

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in the perfect location! So easy to walk to the square!
Stayed 4 nights in Nov 2023
Response from Ally on 16 Nov 2023
Thank you so much, Allison! We are so lucky to be just a stone throw away from the Town Square. So happy you enjoyed your time with us and we hope to host you again in the future!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable room. I couldn’t of been happier.
Stayed 1 night in Oct 2023
Response from Ally on 16 Nov 2023
Thank you so much for taking the time to review your recent stay with us, Laura! Looks like you had a great time. We look forward to having you back in the future!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ally on 4 Nov 2023
Thanks for the great review, Amanda! We are so happy to know you enjoyed your stay with us. If you'd like to provide any additional feedback, don't hesitate to reach out!

10/10 Excellent

Terry

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friends have stayed there in the past and liked it. I liked the atmosphere and the staff was helpful with information. Good location and price was reasonable. Looking forward to staying there again.
Stayed 4 nights in Oct 2023
Response from Ally on 29 Oct 2023
Thank you so much for your review Terry! It is our pleasure to assist all of our guests during their travels. We are so happy you enjoyed your stay with us and look forward to having you back.

10/10 Excellent

Alexander, Channelview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and cozy. The colors on the units with the brass looked really good.
Stayed 4 nights in Sep 2023
Response from Ally on 29 Oct 2023
Thank you Alexander! We appreciate the feedback and are so pleased to see that you enjoyed your stay with us. We hope to have you back in the future!

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ally on 29 Oct 2023
Thanks Tyler! If you'd like to provide more specific feedback regarding your stay, please don't hesitate to reach out.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again, wonderful place
Stayed 1 night in Oct 2023
Response from Ally on 3 Nov 2023
Thank you so much for the awesome review, Joe! We are happy to hear that you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Joe

Stayed 1 night in Oct 2023
Response from Ally on 16 Nov 2023
Look like you had a great stay, Joe! Thanks so much for taking the time to leave us your feedback!

6/10 Okay

Jennifer

Overall good place but had a few issues with noise and refrigerator not working even after asking for maintenance support.
Stayed 3 nights in Oct 2023
Response from Ally on 3 Nov 2023
So sorry to hear that you had some complications during your stay, Jennifer but we are glad to hear you still had a good time. We hope to see you again soon!

4/10 Poor

Scott

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good but the room was filthy the floors were dirty the shower curtain was covered in mold across the bottom and ran out of hot water before 2 very short showers could be completed. Sink filled up when brushing teeth or washing hands. Maids didn't restock supplies toilet paper or kleenex. Also not enough parking had to park down the street 2 of the 4 days we stayed. Definitely not worth the $400 per night
Stayed 4 nights in Sep 2023
Response from Ally on 29 Oct 2023
Thank you for your feedback, Scott. I can understand the frustration given the situation you had, and if you would like to talk in more detail please do not hesitate to reach out.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a bit pricey for what it is however, all of the hotels within the area are comparable in terms of price give that location is a tourist area. The location is great, close to all the local attractions. The only complaint I have is that the trash pick up occurred extremely early (around 3-4am) and was extremely loud - it sounded like the truck hit the hotel with the dumpster. But, I doubt the hotel has any control over garbage collection times/noise.
Stayed 2 nights in Oct 2023
Response from Ally on 29 Oct 2023
Thank you Heidi for your feedback! We appreciate the opportunity to make improvements, and unfortunately do not have control over the dumpster schedule. I can, however, reach out to our waste removal company and remind them that this facility is a hotel and to be more respectful to our guests. We hope you stay with us again on your next trip to Jackson!

4/10 Poor

Casey

Disliked: Staff & service
Disappointing
Very disappointed with our stay here - not enough parking for how many rooms there are, got charged extra than what was stated when we booked it (did end up getting a refund after I called when we returned home, but still shouldn’t have happened in the first place), price is expensive for how tiny the room was, don’t eat the snacks/drinks they leave in your room or they will charge you astronomical amounts for it, and on our final day when trying to check out, no one was working (we were there during normal lobby hours) - service is definitely very poor here. I will not be returning
Stayed 4 nights in Oct 2023
Response from Ally on 29 Oct 2023
Hi there Casey! I want to apologize again for the billing error, you are correct that should not have happened in the first place. There should have been a price list in your room with the minibar so you would be aware of the charges before consuming, and if this was not there I sincerely apologize. If you'd like to discuss more specific details of your stay, please do not hesitate to reach out. It would be my pleasure to assist you.

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ally on 22 Oct 2023
Thanks Matt for your great rating! We are so happy you enjoyed your stay with us! We will see you soon!

4/10 Poor

Brenda

Travelled with family
Disliked: Amenities, property conditions & facilities
The rooms are tiny, and overpriced.
Stayed 2 nights in Oct 2023
Response from Ally on 29 Oct 2023
Hi Brenda! I am sorry to hear that you didn't enjoy our charming little converted motel. Our goal is to keep the history of our property alive, and as a result many rooms are still the original size they were when the hotel was built. Thank you for the feedback!

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anvil was in a great location. However, room we stayed in you could hear every move the neighbors seemed to make including closing car doors and their room doors. Area was safe but had to walk down a dark alley to get to room. We were there in the off season so parking wasn’t an issue.
Stayed 2 nights in Oct 2023
Response from Ally on 29 Oct 2023
Thank you for the feedback Ashley! I will pass along the information regarding noise and see if there is anything we can do to resolve this for future guests. We hope that next time you find yourself in Jackson, you stay with us again!

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Restaurants
Stayed 2 nights in Sep 2023
Response from Ally on 29 Oct 2023
Thanks Marc! Hope to host you again soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly knowledgeable staff. Very clean rooms.
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
Thank you Robert! We are so happy to hear you enjoyed your stay and hope to host you again soon.

8/10 Good

Cora

Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient to the downtown area of Jackson. Felt it was safe. Our room was very nice however shower area was small. The decor of the room was dark but there was a large window. Parking was an issue and at night, the lighting around was minimal.
Stayed 2 nights in Sep 2023
Response from Ally on 29 Oct 2023
Thank you for the feedback, Cora! We are happy to hear that you enjoyed your stay and felt safe with us, and I will pass on your constructive comments to the appropriate departments. We hope that you will stay with us again in the future!

8/10 Good

Robert N

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a bit difficult at times. The drive to the adjacent unit passes through a very unsightly area. The unit is a bit dated and very small. However, the trade off is convenience to the square for shopping and dining.
Stayed 2 nights in Oct 2023
Response from Ally on 29 Oct 2023
Thank you for your feedback Robert! We feel so lucky to be so close to Town Square. We do try to keep the vintage appeal of our property alive by honoring the history behind the building, keeping it intact and as close to the look of the original motel as possible. We hope you stay with us again next time!

4/10 Poor

Ruth

Disliked: Staff & service, property conditions & facilities
There is nothing boutique about this converted motel. Totally overpriced for amenities offered. Staff/front desk rude and unhelpful, water pipes so noisy they wake you up. "Service Fee" a joke, since when do guests pay extra to have daily housekeeping? Stay somewhere else that is worth the money.
Stayed 3 nights in Sep 2023
Response from Ally on 29 Oct 2023
Hi Ruth. Thank you for your feedback. I had a lovely time chatting with you on the phone about your experience. Please keep in mind that we are always looking for ways to improve, and I hope that you give us another shot in the future. If you have any other concerns, please do not hesitate to reach out.

8/10 Good

Marcia

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Ally on 29 Oct 2023
Thank you Marcia! Looks like you had a great stay with us. If you'd like to provide additional feedback on how we can improve, please do not hesitate to reach out.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Really need better parking. Had to park a block away
Stayed 1 night in Oct 2023
Response from Ally on 7 Oct 2023
Thank you for your feedback. Unfortunately, more parking is not an option for us at this time but we do understand the frustration. Luckily, we do have a central location to Town Square! We hope you consider staying with us again in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, room comfort
Parking was very frustrating, we came back from an early dinner, and there was no parking in any of the lots or on the streets. We had to park multiple blocks away in the rain and carry our luggage. I feel a hotel should have plenty of parking for the amount of rooms, they have our sale each night.
Stayed 1 night in Oct 2023
Response from Ally on 7 Oct 2023
Hi Theresa, thanks so much for the feedback! I totally understand your frustration with parking and we are always looking for ways to improve our guests' satisfaction. We hope you will consider staying with us in the future!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Anvil Hotel was adequate in providing a comfortable place to stay. The rooms are sparse however all we really did was sleep there. It would have been nice to have more than a single wooden chair to sit in though. The price is a little high for what you get but what you are paying for is location. It is in a very good location. Parking is available but limited. The only legitimate complaint I can make is the hot water is not all that hot and not always available.
Stayed 4 nights in Sep 2023
Response from Ally on 22 Oct 2023
Thank you Michael for your feedback! We will pass this information along to the appropriate departments. We hope you consider staying with us again next time!

10/10 Excellent

Janett, Helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We so enjoyed our stay!! We would definitely stay here again. The room was spotless and the convenience to everything was wonderful. We ate at the hotel’s restaurant one night and the food was absolutely delicious.
Stayed 4 nights in Sep 2023
Response from Ally on 28 Oct 2023
Thank you for the awesome review Janett! I am so happy to hear that you loved your time with us and enjoyed your evening at Glorietta. I will pass this along to them! We hope to see you soon!

10/10 Excellent

Charlotte

Stayed 1 night in Sep 2023
Response from Ally on 28 Oct 2023
Looks like you had a great stay with us! Thank you Charlotte! We look forward to seeing you again in the future!

8/10 Good

Casiday

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023
Response from Ally on 22 Oct 2023
Thanks for your review Casiday! Looks like you had a great stay! We hope to see you next time!

6/10 Okay

Bruce

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is ok. It is clean and unique in appearance. Great location. But rooms are small and shower area very small. No microwave. No included breakfast. And no hot tub which I think is a necessity in a hotel located in a ski area. My biggest complaint is the cost to amenities ratio. Quite expensive to be missing the amenities described above. only one person at desk and often had to wait 5-10 minutes to get service. I expected more for the cost and would not stay there again for that reason
Stayed 2 nights in Sep 2023
Response from Ally on 28 Oct 2023
Thank you for your feedback. While we do not offer a microwave, breakfast, or hot tub we also do not advertise those amenities on our booking engines. We are sorry to hear that you will not be giving us a second chance, but we hope you understand that our offerings are made clear at the time of booking. Thank you very much!

10/10 Excellent

Joshua

Stayed 2 nights in Sep 2023
Response from Ally on 7 Oct 2023
Thanks for the great review Joshua! We are so happy that you had a wonderful stay. We look forward to hosting you again in the future!

10/10 Excellent

amy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely appointed room, and great little lobby. This is a very nice property!
Stayed 2 nights in Sep 2023
Response from Ally on 7 Oct 2023
Thank you so much Amy for the feedback! We are so happy that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

CArol

Excellent and thorough staff. Clean rooms and quiet at night. Very comfortable beds AND pillows. Walking distance to entire town and venues to eat.
Stayed 1 night in Sep 2023
Response from Ally on 7 Oct 2023
Thank you for your feedback Carol! We are so delighted to hear that you enjoyed your stay with us. We hope to host you again in the future!

2/10 Terrible

Brigham

Travelled with family
Disliked: Amenities
The hotel is right next to busy roads and you can hear vehicles all night. The walls and ceiling must have no insulation because you can hear everything
Stayed 2 nights in Sep 2023
Response from Ally on 28 Oct 2023
Thank you so much for your feedback regarding our property. I will pass this information along to the appropriate departments. We are sorry that your stay was not as expected, and hope that you consider giving us a second chance in the future.

10/10 Excellent

JASON, Billings

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was seamless. Good people, excellent location.
Response from Ally on 7 Oct 2023
Thanks for the great review Jason! We are so glad you enjoyed your stay with us, hope to host you again in the future!

6/10 Okay

Debbie

Travelled with partner
Liked: Cleanliness, staff & service
Was dissappointed in the room. Very small and very pricey. Cute but didnt maje up for what we were charged
Stayed 1 night in Sep 2023
Response from Ally on 28 Oct 2023
Thank you for your feedback regarding your stay with us. We understand your feelings about the rates of the rooms, however our location factors heavily into these prices. We are very fortunate to be just a block away from the Town Square, leading to a higher demand. Our rates vary throughout each season to reflect this demand. We hope that you consider giving us a second chance in the future!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alpine House made my wife very very happy😊
Stayed 1 night in Sep 2023
Response from Ally on 7 Oct 2023
Glad to hear that you enjoyed your stay at the Alpine House! We hope to see you again soon!

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Bare bones for the price. Small room and very small bathroom.
Stayed 2 nights in Sep 2023
Response from Ally on 7 Oct 2023
Thank you for your feedback. We apologize that things didn't go quite as expected, and hope that you will consider giving us a second chance in the future. Best!

8/10 Good

Nancy

Stayed 1 night in Sep 2023
Response from Ally on 25 Sept 2023
Thank you so much for your review! We are happy to know that you enjoyed your stay with us.

8/10 Good

carolyn

Liked: Cleanliness, property conditions & facilities
nice place, perfect location, comfortable beds! Could not get help in turning off heat with windows sealed. Would recommend.
Stayed 3 nights in Sep 2023
Response from Ally on 25 Sept 2023
Hi there Carolyn! We are so happy to hear that you enjoyed your stay with and apologize that you were unable to get assistance with your heater. Our Front Desk staff is available from 7am-10pm to assist with issues like these. We hope you stay with us again!