Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Tesoro Ixtapa Beach Resort

3 out of 5
Tesoro Ixtapa Beach Resort
Boulevard Ixtapa S/N Lote 5, Zona Hotelera I, Ixtapa, GRO

Reviews

7.2

Good

Rating 10 - Excellent. 126 out of 578 reviews" "
Rating 8 - Good. 199 out of 578 reviews" "
Rating 6 - Okay. 140 out of 578 reviews" "
Rating 4 - Poor. 82 out of 578 reviews" "
Rating 2 - Terrible. 31 out of 578 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Martin Neil

Travelled with partner
Liked: Cleanliness, staff & service
Good pool bed Lacked ambience a nice bar and comfortable areas Pool closed at 7.00 pm Could of made more use of the pool area and sea backdrop Beautiful beach
Stayed 7 nights in Mar 2024
Response from Asistente de Gerencia on 11 Mar 2024
Dear Mr. Martin Neil, I appreciate the time you took to give your comments, which help us improve every day and I am sorry that your stay was not to your complete satisfaction. I hope you give us the opportunity to welcome you again in this your home in Ixtapa.

8/10 Good

Elizabeth

Stayed 2 nights in Feb 2024
Response from Asistente de Gerencia on 25 Mar 2024
Estimada Srta. ForthAgradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirla nuevamente en esta su casa en Hotel Tesoro Ixtapa.

4/10 Poor

NORA ESTHER

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unsatisfied with the real facility vs th described at the photographs
Stayed 3 nights in Feb 2024
Response from Asistente de Gerencia on 20 Feb 2024
Dear Miss. LópezI appreciate the time you took to give your comments, which help us improve every day and I am sorry that your stay was not to your complete satisfaction. I hope you give us the opportunity to welcome you again in this your home in Ixtapa.

2/10 Terrible

Leah

Travelled with family
Disliked: Cleanliness, staff & service, amenities
If you are looking for a fun enjoyable trip for your family and friends, DO NOT stay at Tesoro. Terrible customer service. You were not allowed to have any food or drinks in the pool area. My husband was told to take off his shirt in the pool because it wasn't one that was used for sun protection. We were constantly watched when we were at the pool, we felt like we were back in grade school. They also give out day passes to residents for the pool, so it was always full. They have ONE restaurant for their "all inclusive" package that had terrible food. My family didn't eat there one time. It closes multiple times during the day, so it wasn't even an option half the time. The only good thing about this place is they cleaned our room daily. We were even told by the locals who provided our excursions that this was a terrible hotel and to never stay here. Horrible experience. Do not go here.
Stayed 8 nights in Feb 2024
Response from Asistente de Gerencia on 12 Feb 2024
Dear Guest, I appreciate the time you took to give your comments and at the same time I am sorry to know that we did not meet your expectations, we are working on areas of opportunity, to improve every day and offer a better service, we hope you will give us the opportunity to receive you again in this his house in Ixtapa.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
The entire staff was beyond wonderful. Every staff member that I encountered was friendly and helpful. Many of them doing hard jobs, working long days, and their attitudes were excellent. We arrived a little early and we’re put in Villa 13. The beachfront location was great, but the Villa was old and not well maintained. The hot water wasn’t hot, and the water pressure was only enough to use 1 bathroom at s time, even though we paid for 2. We spoke to the staff at the front desk about it, and they immediately sent a maintenance man over. He was able to turn up the temperature on the undersized water heater, but basically told us that he couldn’t do anything about the pressure. We were a group of 6, and there were other issues, so my wife and her sister, again, spoke to the front desk. This time they agreed to move us to a better unit. Villa 10. It was much better. Overall is was definitely satisfactory. The buffet food with the all inclusive package was good. In fact the best I’ve ever had at an all inclusive resort. The dining room staff worked so hard to make sure that all guests were fed well and on time. Again, I can’t say enough good things about the wonderful staff. Despite the facilities being dated, and problems at Villa 13, it was overall a pretty good stay.
Stayed 3 nights in Jan 2024
Response from Asistente de Gerencia on 26 Jan 2024
Dear Mr. Mark:I appreciate the time you took to give us your kind comments and choose us to spend your vacation. We are glad to know that your stay with us was pleasant. We will also take into account the areas of opportunity provided to improve our service. We hope to return soon!

2/10 Terrible

Brenda, Oxnard

Stayed 5 nights in Dec 2023
Response from Asistente de Gerencia on 6 Feb 2024
Dear GuestWe appreciate your visit and the time you took to send your rating and we hope you will give us the opportunity to welcome you again in this home in Ixtapa.

4/10 Poor

Gustavo

Stayed 3 nights in Dec 2023
Response from Asistente de Gerencia on 26 Dec 2023
Estimado Sr. Gustavo Agradecemos su visita y el tiempo que se tomó para enviar su calificación, lamentamos saber que su estancia no fue su de su total agrado.Esperamos nos den la oportunidad de recibirlos nuevamente en esta su casa en Ixtapa.

4/10 Poor

Margarita

Stayed 3 nights in Dec 2023
Response from Asistente de Gerencia on 26 Dec 2023
Estimada Srta. MargaritaAgradecemos su visita y el tiempo que se tomó para enviar su calificación, lamentamos saber que su estancia no fue su de su total agrado.Esperamos nos den la oportunidad de recibirlos nuevamente en esta su casa en Ixtapa.

10/10 Excellent

Oscar Leonardo

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una estancia bastante agradable. Como puntos a favor: un lugar bastante cuidado, fresco y limpio, con reglas claras. ¡Los felicito! Leí comentarios sobre la repetitividad de la comida, sin embargo, yo no noté eso, al contrario, muy buena variación de comida, y el restaurante de especialidades, ¡magnífico! Por otra parte, la zona de playa enfrente del hotel muy bien cuidada, las áreas de comida con aire acondicionado, la piscina limpia, entre otras cosas muy buenas. Repito, ¡felicidades! 👏👏👏
Stayed 3 nights in Dec 2023
Response from Asistente de Gerencia on 19 Dec 2023
Estimado Sr. Oscar Leonardo, Nos alegra muchísimo el leer su experiencia y saber que estamos haciendo la cosas bien, por experiencias como estas, es por las que vale la pena todo lo que hacemos; gracias por tomarse el tiempo y gracias por elegirnos.Esperamos verlos pronto en sus próximas vacaciones.Saludos cordiales.

4/10 Poor

Sandra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was bad. The bed was dirty and I asked to get new sheets and they said it would be a fee for new sheets. Never returning again
Stayed 2 nights in Nov 2023
Response from Asistente de Gerencia on 14 Nov 2023
Dear Mr. FloresFirst of all, I would like to send you my most sincere apologies for the inconvenience that occurred during his stay, I assure you that we will take his comments into account, which we will address immediately. I appreciate you taking the time to send us his comments.I hope you give us the opportunity to receive him as he deserves in his house in Ixtapa.

2/10 Terrible

Sandra

Travelled with family
Disliked: Amenities
You get what you pay for. It’s probably worth paying more for a different place. Don’t recommend
Stayed 2 nights in Nov 2023
Response from Asistente de Gerencia on 9 Nov 2023
Dear Miss. Cortezano I appreciate the time you took to give your comments and at the same time I am sorry to know that we did not meet your expectations, we are working on areas of opportunity, to improve every day and offer a better service, we hope you will give us the opportunity to receive you again in this his house in Ixtapa.

8/10 Good

Andy

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
The food was surprisingly very good and the highlight of the stay, The hotel itself has seen better days (dirty floors, mold on lamps, broken wall plugs) another downside was the service of the staff as we had to ask for 2 days for new sets of towels before they finally brought them.
Response from Asistente de Gerencia on 2 Nov 2023
Dear Mr. Deltoro I appreciate the time you took to send your comments and I am sorry that your stay was not to your complete satisfaction, we will work on areas of opportunity to provide you with better service. I hope you give us the opportunity to welcome you again in this your home Hotel Tesoro Ixtapa.

4/10 Poor

Danny D

Disliked: Cleanliness, staff & service
Over all not Good.
De todo a todo mal, pagamos por cama King y nos dieron QUEEN. Y la comida malisima muy poco para escoger. Los postres muy pocos. El Restaurant de Especialidades cerrado. Mas no botana en area de playa ni alberca.
Stayed 2 nights in Sep 2023
Response from Asistente de Gerencia on 16 Oct 2023
Estimado Sr. Aldama Agradecemos su visita y el tiempo que se tomó para enviar sus comentarios y lamentó que su estancia no haya sido de su total agrado, trabajaremos en las áreas de oportunidad brindadas para mejorar nuestro servicio. Esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

8/10 Good

Juan Carlos

Stayed 3 nights in Aug 2023
Response from asistente de gerencia on 5 Sept 2023
Estimado Sr. Ortiz Agradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

8/10 Good

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Salvo que nos tocaron unos vecinos de habitación muy ruidosos, todo estuvo muy bien, en especial quiero felicitarlos por proporcionar trabajo a personas de la tercera edad, todo un excelente servicio del personal, solo falta un poco más de limpieza en los baños de la alberca
Stayed 3 nights in Aug 2023
Response from asistente de gerencia on 28 Aug 2023
Estimado Sr. RodríguezAgradecemos su visita y el tiempo que se tomó para enviar sus comentarios y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

8/10 Good

DANIEL

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from asistente de gerencia on 1 Jun 2023
Estimado Sr. Daniel Agradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

4/10 Poor

Vladimir

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel areas did not look very clean. Beverages were of very bad quality and some food seemed not in very good stated or prepared. And last but not least, staff not friendly nor helpful.
Stayed 3 nights in Apr 2023
Response from asistente de gerencia on 8 May 2023
Dear Mr. FloresI appreciate the time you took to send your comments and I am sorry that your stay was not to your liking. We will work in areas of opportunity to provide you with a better service. I hope you give us the opportunity to receive you again in this your home Hotel Tesoro Ixtapa.

10/10 Excellent

Omar R

Stayed 3 nights in Apr 2023
Response from asistente de gerencia on 11 Apr 2023
Estimado Sr. Vázquez Agradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

10/10 Excellent

Abril

Stayed 2 nights in Apr 2023
Response from asistente de gerencia on 8 Apr 2023
Estimada Srta. Salgado Agradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

4/10 Poor

Gloria Alejandra

Stayed 3 nights in Mar 2023
Response from asistente de gerencia on 4 Apr 2023
Estimada Srta. Jiménez Agradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

8/10 Good

Sandra Gabriela

Stayed 2 nights in Mar 2023
Response from asistente de gerencia on 22 Mar 2023
Estimado Sr. Rangel Agradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

4/10 Poor

Carmen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything about the Tesoro was mediocre at best. Except for the staff! The staff was extremely friendly and helpful. Limited English but hey, we're in Mexico. Otherwise, the pool area was small and crowded, the food wasn't great and the rooms were very clean but not nicely appointed. The general impression was, the Tesoro had an idea what a resort needed but sort of phoned it in. Not quite up to par. Spend about $100 more per night and get a much better experience.
Stayed 12 nights in Mar 2023
Response from asistente de gerencia on 21 Mar 2023
Dear Mr. Hale I appreciate the time you took to give your comments and I am sorry to know that we did not meet your expectations, we are working on areas of opportunity, to improve every day and offer a better service, we hope you give us the opportunity to receive you again in this his house in Ixtapa.We hope you return soon!

10/10 Excellent

Hubert E

Travelled with family
Liked: Cleanliness, property conditions & facilities
nice
Stayed 4 nights in Mar 2023
Response from asistente de gerencia on 15 Mar 2023
Dear Mr. HermanekI appreciate the time you took to give your kind comments and to know that your stay was pleasant. We look forward to seeing you on your next visit to your home in Ixtapa.

6/10 Okay

fabiola

Stayed 2 nights in Mar 2023
Response from asistente de gerencia on 3 Apr 2023
Estimada Srta. FabiolaAgradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

6/10 Okay

Sherri Lynn

Stayed 7 nights in Feb 2023
Response from asistente de gerencia on 21 Mar 2023
Dear Miss. LynnWe appreciate your visit and the time you took to submit your rating and we hope you give us the opportunity to welcome you back to your home in Ixtapa.

8/10 Good

Judy

Travelled with family
Liked: Staff & service, property conditions & facilities
The wait staff and hotel workers are absolutely the best! They go above and beyond to make you feel important. Now for the food in the main dining area... absolutely terrible! Quality, POOR, options, POOR, taste, POOR and choices, POOR. We basically went out to eat every night!
Stayed 11 nights in Feb 2023
Response from asistente de gerencia on 28 Feb 2023
Dear Miss LacinaI appreciate the time it was taken to send your comments and regret that your stay has not been of its total pleasure, we will work on the areas of opportunity, to provide a better service. I hope to give us the opportunity to receive it again in this house Hotel Tesoro Ixtapa.

8/10 Good

Sergio Roberto

Stayed 3 nights in Feb 2023
Response from asistente de gerencia on 24 Feb 2023
Estimado Sr. Ayala Agradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Elige otro
Depende mucho del conocimiento y experiencias con otros hoteles te puede parecer bueno o malo. Pero en términos generales es un hotel que carece de buena alberca, un solo restaurante, la comida es muy repetitiva con poquísima variedad día a día, la playa se encuentra muy céntrica de la bahía lo que la mantiene con bandera negra la mayor parte de tiempo. Yo no regresaría a este hotel creo que hay mejores opciones por el mismo precio o incluso más barato
Stayed 4 nights in Feb 2023
Response from asistente de gerencia on 14 Feb 2023
Estimado Sr. Martínez Agradezco el tiempo que se tomó para dar sus comentarios y a su vez lamento saber que no cumplimos con sus expectativas, estamos trabajando en las áreas de oportunidad, para mejorar cada día y ofrecer un mejor servicio, esperamos nos brinde la oportunidad de recibirlos nuevamente en esta su casa en Ixtapa.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We were lucky enough to get a junior suite. Room and balcony were very nice. Unfortunately we were only there for 1 night. The food and drinks were average. Unfortunately they have basic drinks they make. Most were not to our taste. Example tequila sunrise. There's would be a tequila splash, mixed all together.
Stayed 1 night in Jan 2023
Response from asistente de gerencia on 2 Feb 2023
Dear Miss. MulcahyI appreciate the time you took to give your comments, which help us improve every day and I am sorry that your stay has not been to your satisfaction.I hope you give us the opportunity to receive you again in this your home in Ixtapa.

8/10 Good

Valentin

Travelled with family and small children
The room restroom needs to be more clean, replace doors
Stayed 4 nights in Jan 2023
Response from asistente de gerencia on 1 Feb 2023
Dear Mr. RamírezI appreciate the time you took to send your comments and I am sorry that your stay was not to your liking. We will work in areas of opportunity to provide you with a better service. I hope you give us the opportunity to receive you again in this your home Hotel Tesoro Ixtapa.

10/10 Excellent

Fernando

Stayed 3 nights in Jan 2023
Response from asistente de gerencia on 31 Jan 2023
Estimado Sr. SalgueroAgradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

6/10 Okay

Tashia

Stayed 4 nights in Jan 2023
Response from asistente de gerencia on 31 Jan 2023
Dear Miss. LotspeichWe appreciate your visit and the time you took to submit your rating and we hope you give us the opportunity to welcome you back to your home in Ixtapa.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y amables
Stayed 5 nights in Jan 2023
Response from asistente de gerencia on 24 Jan 2023
Estimada Srta. Zepeda Agradezco el tiempo que se tomo para dar sus amables comentarios y saber que su estancia fue placentera, con gusto los esperamos en su siguiente visita en esta su casa en Ixtapa.

6/10 Okay

kimberly, Oak Park

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No coffee available until 7 am. Shower in room not good. Long lines at pool bar. No one at omelet station when breakfast opened. Staff was good.
Stayed 4 nights in Jan 2023
Response from asistente de gerencia on 20 Jan 2023
Estimada Srta. RipplingerI appreciate the time you took to send your comments and I am sorry that your stay was not to your liking. We will work in areas of opportunity to provide you with a better service. I hope you give us the opportunity to receive you again in this your home Hotel Tesoro Ixtapa.

8/10 Good

Victor Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel.
En general un hotel chiquito, pero cómodo. Lo que no me gusto es que no inlcuye el wifi, tienes que pagar más por este servicio. No tiene un bar dentro de la alberca, tienes que salir para ir por bebidas y siempre hay demasiada fila (y eso que casi no habia gente en el hotel). La comida muy sabrosa, el mesero Fernando Barajas muy amable, super atento pregunten por el cuando vayan.
Stayed 3 nights in Jan 2023
Response from asistente de gerencia on 18 Jan 2023
Estimado Sr. Govea Agradezco el tiempo que se tomó para enviar sus comentarios y lamento que su estancia no haya sido de su total agrado, trabajaremos en las areas de oportunidad, para brindarle un mejor servicio. Espero nos dé la oportunidad de recibirlo nuevamente en esta su casa Hotel Tesoro Ixtapa.

8/10 Good

Randal A, FAIRBURY

Liked: Cleanliness, staff & service, amenities
The property is safe, clean, and the beds are nice. The food was okay but the variety could have been a bit better. Mostly it was the same every day...not terrible, but then not "to die for"... If don't enjoy small children be warned if school is out there will be quite a few.
Response from asistente de gerencia on 16 Jan 2023
Dear Randal A BauerI appreciate the time you took to send your comments and I am sorry that your stay was not to your liking. We will work in areas of opportunity to provide you with a better service. I hope you give us the opportunity to receive you again in this your home Hotel Tesoro Ixtapa.

4/10 Poor

Juan

Travelled with family and small children
Liked: Cleanliness
The room was very nice, but the food was very limited. There was not that much selection on the buffet and very crowded. There was always a line just to be seated at the buffet that would take almost 30min. The pool was overcrowded and to be able to get an umbrella with chair you had to be at the pool by 7am.
Response from asistente de gerencia on 13 Jan 2023
Dear Mr. CamachoI appreciate the time you took to give your comments, I am sorry to hear that we did not meet your expectations, we are working in the areas of opportunity to improve every day and provide you with a better service. We hope to return soon!

8/10 Good

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an upgrade of the room and that was great. But This one is our first All inclusive hotel with no minibar at the room just water 👎
Stayed 4 nights in Dec 2022
Response from asistente de gerencia on 12 Jan 2023
Dear Mr. MelgozaI appreciate the time you took to give your comments, which help us improve every day and I am sorry that your stay has not been to your satisfaction.I hope you give us the opportunity to receive you again in this your home in Ixtapa.

6/10 Okay

Joel

Stayed 2 nights in Dec 2022
Response from asistente de gerencia on 22 Dec 2022
Estimada Srta. PaniaguaAgradecemos su visita y el tiempo que se tomó para enviar su calificación y esperamos nos dé la oportunidad de recibirlo nuevamente en esta su casa en Ixtapa.

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was nice, no notice that main buffet closed for renovations, and nothing in English, all announcements and entertainment all in Spanish. Would not return
Response from asistente de gerencia on 5 Dec 2022
Dear Mr. AcornI appreciate the time you took to give your comments, which help us improve every day and I am sorry that your stay has not been to your satisfaction.I hope you give us the opportunity to receive you again in this your home in Ixtapa.

8/10 Good

Carlo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Family friendly
Stayed 2 nights in Nov 2022
Response from asistente de gerencia on 19 Nov 2022
Dear Mr. MadriagaI appreciate the time you took to give your kind comments and to know that your stay was pleasant. We look forward to seeing you on your next visit to your home in Ixtapa.

2/10 Terrible

Janet

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Worst place I've been to so far! It is hot inside the property, staff are way too slow at check in. Nobody greets/welcomes you nor do they help you get your luggage to your room. They dont show you around the facility. Drinks are terrible and not much to choose from. Lunch and dinner are the same, not much variety at the buffet. They serve you the fries and only give you about 5 fries at a time, regardless if you're an adult or a child. Absolutely no cotton near the pool or they will ask you to stay away from the pool. Made reservations for dinner and never got the dessert. No waiters at beach cabanas to offer drinks either. They also have very few towels at the pool. Not enough for everyone so they wont allow towels being taken to the rooms. Never coming back to this place and would not recommend to anyone. There are better places out there to choose from.
Stayed 1 night in Nov 2022
Response from asistente de gerencia on 5 Nov 2022
Dear Miss. PachecoI appreciate the time you took to give your comments and at the same time I am sorry to hear that we did not meet your expectations, we are working on the areas of opportunity, to improve every day and offer a better service, we hope you will give us the opportunity to welcome you again in this his house in Ixtapa.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

8/10 Good

Reyes Arturo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very nice, The food needed more options everyday seem the same, one day was mexican it was delicious
Stayed 4 nights in Aug 2022
Response from asistente de gerencia on 12 Aug 2022
Dear Mr. Cruz I appreciate the time you took to give your comments, which help us improve every day and I am sorry that your stay was not to your full satisfaction. I hope you give us the opportunity to receive you again in this your home in Ixtapa.

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
Broken phone, broken safe, hard pillows, dirty bathroom, didn’t provide clean towels.
Stayed 3 nights in Aug 2022
Response from asistente de gerencia on 12 Aug 2022
Dear Miss. Peralez I appreciate the time you took to give your comments, I am sorry to hear that we did not meet your expectations, we are working in the areas of opportunity to improve every day and provide you with a better service. We hope to return soon!

6/10 Okay

roberto

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If you have kids, large family and vacationing on a budget, this is the place for you. There is nothing calm or private about this property. The property offers WI-FI with your all inclusive package but the signal only reaches the first floor and some of the windows/rooms surrounding the main lobby (the hotel needs to invest on improving signal if they are going to offer this service). The property should also limit the amount of drinks at the bar and discontinue the use of plastic cups, families approach the bar with 3 to 6 cups at one time, making the experience for other guests sitting at the bar uncomfortable. Staff is great. Thank you Dennis for all of your help!
Stayed 7 nights in Jul 2022
Response from asistente de gerencia on 25 Jul 2022
Dear. Mr. Contreras. I appreciate the time you took to send your comments and I am sorry that your stay was not to your full satisfaction, we will work on the areas of opportunity to provide you with a better service. I hope you give us the opportunity to welcome you again in this your home Hotel Tesoro Ixtapa

10/10 Excellent

Kerstin Shukaitis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach. Amazing property. Comfortable beds. Gorgeous pool. All I wanted
Stayed 4 nights in Jul 2022
Response from asistente de gerencia on 18 Jul 2022
Dear. Mr. Shukaitis. I appreciate the time you took to give your kind comments and know that your stay was pleasant. We look forward to seeing you on your next visit to your home in Ixtapa.

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I like how the ocean is wide open and we were able to enjoy it. The Hotel is close to the center. What u didn’t like was the room they gave us. Not clean I asked to give me another room they weren’t able to give me one until the next day.
Stayed 2 nights in Jul 2022
Response from asistente de gerencia on 15 Jul 2022
Dear Miss. Crystal I appreciate the time you took to send your comments and I am sorry that your stay was not to your full satisfaction, we will work on the areas of opportunity to provide you with a better service. I hope you give us the opportunity to welcome you again in this your home Hotel Tesoro Ixtapa.

8/10 Good

Rosaura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely resort! The food was great and there were tons of options! Would definitely stay here again! Awesome staff!
Stayed 1 night in Jul 2022
Response from asistente de gerencia on 5 Jul 2022
Dear Miss Rachel. We are very happy to read your experience and to know that we are doing things well, for experiences like these, it is for what is worth everything we do; Thank you for taking the time and thank you for choosing us. We hope to see you soon on your next vacation.